8 Helpful Votes
Sail Date: October 2018
Cabin 7232 ..size of balcony was very nice. Lots of storage. But no special soaps and stuff like I'm use to. Windjammer (buffet) ..no service everything was self service and the choice of foods were limited . I only went here 2 ... Read More
Cabin 7232 ..size of balcony was very nice. Lots of storage. But no special soaps and stuff like I'm use to. Windjammer (buffet) ..no service everything was self service and the choice of foods were limited . I only went here 2 times when forced . Promenade restaurant did a great job on pizza , also at breakfast had a small variety. But the food tasted good. Main dining, the service was great!!! Breakfast and lunch were good. Dinner had very little change from night to night, also was were most of our group had problems with the food. Fish really smelled. If you are vegetation or Vegan you will have a terrible time eating. The Promenade was dark , I always felt as if it were night. Lacked in shows. They didn't repeat the movies under the stars on the tv. I did like the new registration process. All the people working on the ship was amazing!! You could smell the smoke from the casino on deck 5 (casino is on deck 4) Don't leave anyone that is disabled down on the port .. Our friends were forgotten and had to work their way onto the ship. I think that is sad. Read Less
2 Helpful Votes
Sail Date: November 2018
Keys at the door where not our keys they had 3 other guest names in the envelope Trash can still full with someon’s Sandals when arrival Wind jammer food was awful Service was awful The workers were not friendly Had ... Read More
Keys at the door where not our keys they had 3 other guest names in the envelope Trash can still full with someon’s Sandals when arrival Wind jammer food was awful Service was awful The workers were not friendly Had to wait forever for drinks on the pool deck Our dining room Maiin waiter was horrible Table 432 Service was so slow to two hours or longer in the dining room Steak and lobster night stakes were tough and overcooked Toilet would not flush had to flush a few times Entertainment was awful not enough shows in the evening That area to Dance was a small little dance floor When leaving the boat Was very and organized made us sit in an area to wait just to get off the boat for an hour and a half well the Coast Guard checked the boat very unorganized The cruise is not up-to-date Read Less
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3 Helpful Votes
Sail Date: November 2018
STAFF Many of the staff unfriendly, and not helpful or not willing to help. Never answered phones when calling because of long lines at the customer service desk. I have never seem so many employees not willing or able to make a simple ... Read More
STAFF Many of the staff unfriendly, and not helpful or not willing to help. Never answered phones when calling because of long lines at the customer service desk. I have never seem so many employees not willing or able to make a simple decision. I am not a needy person. I own a business and thought about if this was my business. Except for the states room personnel, all employees; food, managers, service, etc., seem to be unhappy and clearly it affected their jobs. It is clear that giving tips automatically has hurt the service on these cruises. INTERNET Internet worthless. They print material saying fastest internet at sea (Voom). Did not work two days, completely down, struggled to load a simple web page, and instead of refunding paying customers for the days not working, hours in line to negotiate refund for lost days. Employee handling my refund looked around to see if any other customers were looking to show me what he was taking off my bill. They clearly did not want to do the right thing and simply refund their customers for something they paid for and did not get. I spent at least two hours on the first day trying to credit a stupid credit that should have been given in the first place. The second time the internet went down, the line as two hours long for the same damn thing. I call the service desk and said I would not stand in line. They said someone would call me back. I said the last time it took two days. I told the service person to call themselves and give me the refund. I received the refund several days after the cruise. DINING We purchased upscale dining. Employee setting times had not clue what he was doing. Arrived at Izumi for a 7:15 reservation at 6:50. Nobody in restaurant and they would not seat us until 7:10. Ordered at 7:30 after asking to be helped and left the restaurant at 8:10, no food, late for show. Employees eating there sat down after us, ate, and left withing 20 minutes. Manager threw the server under the bus and blamed him and our complicated order (we ordered off the menu) as the reason for the mess. After the show we decided to eat at 10 PM at Johnny Rockets. They charged is $12.00 per person. After many, many conversation with the manager, hours wasted, they finally refunded the Johnny Rockets and our up-charge for the fine dining. Food was good at the other two restaurants, but the menu never changed. Just go once or twice and not purchase every night. Moral of the story, find another cruise line! Read Less
Adventure of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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