27 Helpful Votes
Sail Date: September 2011
(A more detailed version of this letter went to Royal Caribbean's President, with a template response back that said they were sorry we were "disappointed", and that our issues were now "registered in their database. ... Read More
(A more detailed version of this letter went to Royal Caribbean's President, with a template response back that said they were sorry we were "disappointed", and that our issues were now "registered in their database. Not very helpful.)Our Mediterranean cruise on The Adventure of the Seas was miserable, absolutely and completely, and solely because of Royal Caribbean's service and facility limitations for infants and toddlers. Taking care of any 2-year old and 6-month old is difficult and time consuming. It's even more complicated outside the home, where the children are not familiar with the environment, and where parents do not have access to the household full of helpful items accumulated over time. We knew this beforehand. Nevertheless we were unprepared for the additional, stressful challenges and complications that Royal Caribbean created.The specific problems on the Adventure cruise included:1. Infant foodRoyal Caribbean provided no food for our 6-month old. The Adventure kitchen would not make any, and none was sold on board. All other problems might (might) have been tolerable if not for the persistent and relentless concerns we had about keeping our son nourished and healthy.This was a complete, unexpected, and appalling surprise. The galley on our previous Royal Caribbean cruise (on The Liberty of the Seas) was willing to puree food. That was an exceptionally simple solution, and it worked exceptionally well. We knew baby food was available on the Adventure if pre-ordered through the "Babies 2 Go" program, but that had been completely unnecessary on the Liberty cruise. Only when we arrived did we discover the new and unannounced policy explicitly forbidding the galley from using blenders for infants. Several crew confirmed this was a recent change. One of them said a previous infant passenger had an allergic reaction to food from a blender that had not been cleaned of the nuts it had previously chopped. Of course we understand and sympathize with such a concern, but the lack of accurate information and notification was disastrous.The Maitre d' on the Adventure said we should find a taxi and go to the nearest supermarket on land to buy baby food. He acknowledged this might not be a helpful suggestion since we were leaving port within the hour. Our next port was a day and a half away, after a day at sea. He thought baby food might be sold from the shops on board, but it was not.Our original intention had been to enjoy the ports of call as tourists. We ended up wandering around and looking for baby food. I'll note the Maitre d' was also incorrect in that baby food in Europe usually is not sold in supermarkets, but in pharmacies. That took us a few hours in our first port to figure out.The Maitre d' and our waiters genuinely tried to help. The kitchen boiled vegetables until they were very soft, and our waiter mashed them with a fork. The effort was insufficient since the food bits were still too large. We found and bought baby food only when we reached a port of call, at the end of the cruise's third day.2. Diaper changing stationsThe Adventure of the Seas had absolutely no diaper changing stations. None. The kinds of public changing stations we find everywhere on land were absent on the Adventure. When we asked crew where we could change our baby's diaper, they said we should return to our cabin. This made us feel exceptionally unwelcome in public areas. Furthermore, the Adventure of the Seas is a large vessel, so bringing our baby to/from our cabin (at the extreme end of the vessel) sometimes took a very, very long time.3. LaundryThe cost of laundry was prohibitive. This is a major concern since small children get their clothing dirty frequently, sometimes requiring two, three or more outfits per day.We knew ahead of time that Royal Caribbean's laundry services were expensive. The unpleasant surprise upon arrival was that Royal Caribbean makes no distinction between infant/toddler and adult clothing. The cost to launder an infant's tee shirt and jeans is the same as an adult's. We looked forward to the mid-cruise offer of a bag of laundry for $25, but when the offer arrived we found out it was limited to socks and underwear only.We are genuinely happy that Royal Caribbean has competitors in the leisure cruise market. Other cruise lines offer self-service laundry machines and dryers. We frequently pointed this out to other passengers.4. The infant crib was unusable. Royal Caribbean provided us with the frame of portable crib, but there was no pad or mattress on the hard base. Our cabin attendant folded a comforter in half and put it in the bottom as a replacement. He probably didn't know that infants can suffocate in plush comforters if they roll on to their stomachs. We had our baby sleep in our bed, and at night when he was with us we used only a single sheet on top.5. Playgrounds and play areas were off limits to children under three. The crew said parents could come in and borrow books and toys, but our children were not welcome. I understand safety issues when mixing children of varying ages, but the crew said access was off-limits even when other children were absent.6. Pools and fountains were also off limits to children under three. Swimming is one of the main activities of cruises, particularly during days at sea, and children love splashing around. Of course there are hygiene limitations and laws, but the Liberty offered a toddler fountain, making it seem callous that the Adventure had nothing at all.7. Royal Caribbean's "Royal Tots" program is dismal. On the Adventure it was limited to the "Fischer Price Play Hour", one hour per day in a card room with furniture pushed to the side, plus the possibility to borrow "a toy or two". This came to seem like a minimal and begrudging concession. One positive aspect was that we met the parents of other infants and toddlers, and used the Hour as a forum to compare notes.8. Babysitters are not available for infants less than one year old.9. The timing of dinner service was abysmal. The "early" seating began at 6:45pm, fifteen minutes before our children's normal bedtime. Given the variety of food venues on board, it was unreasonable to force us into the Windjammer cafe for nearly every meal. I'll also note that the Windjammer closed at 5:30pm, which left no food service whatsoever during our children's normal dinner time. The crew suggested room service, which was deeply resented since the lack of diaper changing stations meant we already were spending more time in our cabin than desired.10. The high fare for infants and toddlers is deplorable and unjustified. We paid the same amount for our 2-year old and 6-month old as others paid for teenagers. Remarkably and hypocritically, the web site states that such fares are not discounted because "Royal Caribbean cruise vacations offer so many special activities for children".Our horrible experience on Royal Caribbean might have been exacerbated by a unique coincidence of unlucky events and unfortunate circumstances. Some of the problems, however, were both endemic and systemic.In general I will discourage parents with infants and toddlers from your cruises. This contradicts the marketing that says Royal Caribbean is "a vacation the whole family can enjoy", but my experience emphatically demonstrates that the slogan is disingenuous.Let me end on a positive note, and say that I have only the highest compliments for the Royal Caribbean crew. They were sympathetic to all of our challenges and difficulties, and they provided help and assistance to the extent possible. Our cruise was truly miserable, but that was because of policies and decisions made above their level, not because of them.If the company provides anything, I'll keep track of it here:http://www.royalcaribbeanbabies.blogspot.com/ Read Less
1 Helpful Vote
Sail Date: October 2011
We are 63 & 59 years young and booked our first ever cruise with RCI. As i have already told you we were EXTREMELY disappointed with your product. To summarise, the highlights of our 7 days with RCI were the days that we left the ship ... Read More
We are 63 & 59 years young and booked our first ever cruise with RCI. As i have already told you we were EXTREMELY disappointed with your product. To summarise, the highlights of our 7 days with RCI were the days that we left the ship to visit something REAL away from the ship. Even this was spoilt to an extent by RCI as noted below. For your information we would offer the following comments on the various elements of our "experience". 1. Arrival, boarding and check in. This was well organised and everything it should have been, well done. 2. Our Cabin. Your records will show that we were in 2610 which is a modest cabin. Whilst we would have preferred a little more space, this is a matter for us to take up with our tour agent Club La Costa, who gave us a clear impression that the cabin would be larger than it was. Our comments about the cabin accommodation are that the lack of SUCH BASIC amenities as tea/coffee making in room, (we found room service to be a waste of time and an inconvenience), ironing facilities (without excessive extra costs), and shampoo's and other toiletries not provided. This left us with the distinct feeling that we were on holiday with cheap scape (and money grabbing outfit). We also note that the daily gift of chocolates to be left in our cabin, as mentioned in the small ship guide given to us on boarding, never appeared. 3. Cabin Staff. Our cabin steward was brilliant and RCI are very lucky that you get such good output from people that you treat like slaves. 4. Sports Bar. This is a joke. On our first day i went to the sports bar to watch the practice for the International Formula One grand prix. Your bar staff did not know what this was and advised that the only "Sports" available was from ESPN, which is an American channel, and we all know how poorly informed the US are in WORLD affairs, so this was a dead end conversation. I went to customer services to try and resolve but was met with the admission that RCI "could not afford to pay" for the European licence to receive European channels. So why are RCI running cruises in Europe????? Our disappointment on this subject was recovered (not by RCI) since on the Sunday race day we disembarked to Valencia and found a bar that was showing the F1 race on a wonderful 60" TV screen. 5. The next negative with RCI was the EXCESSIVE price of alcoholic and soft drinks. My preferred drink of beer cost me $7.32 (£4.72) per 20oz (1 uk pint). Even at top uk bars we only pay £3.60 ($5.58) so we regard your prices as a rip off because we have no choice. Not a good way to engage with your clients. On a closer look at the receipts, we also noticed a service charge of 15% is added to the cost of drinks, but more of that later. 5. EASILY THE MOST SERIOUS COMPLAINT ARRISES FROM THE (ILLEGAL IN UK) POLICY REGARDING SMOKING. THIS WAS A TOTAL DISTRACTION FOR US AS NON SMOKERS. WE DISCOVERED THAT YOUR NORMAL POLICY HAD FOR SOME REASON BEEN CHANGED BECAUSE OF THE LARGE NUMBER OF SPANISH TRAVELLERS. THIS WE FOUND TO BE AN INSULT TO US, AND WAS A CONSTANT ANNOYANCE, BE IT IN THE BARS, AT THE POOL ETC. The so called english pub was so for from its title that it MUST contravene the trades description laws in uk as well as anywhere else in the world as it is proliferated with smokers, desperate to smoke anywhere they can because it is not allowed in the promenade street. 6. Breakfast in the restaurant. Whilst the range of fare was extensive, we found that the temperature quality left a lot to be desired. Cooked food was never at the temperature it should be. On the Wednesday of our cruise the cooked breakfast was so cool that we complained to the table attendant. Rightly he reported the matter to the "head waiter/supervisor" and that lady attended our table and appologised, saying, to our disbelief, that she was not surprised at our complaint because the dining room was not equipped for hot breakfasts, and that this was only provided "AS A FAVOUR TO US" What on earth should we read into this unbeliveable statement. 7. Evening dining. Whilst we must again congratulate you on achieving the most exceptional output from your waiter and assistant waiter despite the way you treat them, (the head waiter never introduced himself to us so at the end of our stay we diverted the tip that you designate for the head waiter, to the waiter & assistant. Please confirm that our wishes were complied with). We cannot agree that the dining was a good experience. The main ingredient for such is of course the food. We were advised that the menu was changed daily. Not entirely true. Yes there were small changes but the mainstay dishes did not. Every day there was Grilled Chicken Breast and Broiled Salmon. Also we would say that the dishes were very ordinary and similar to our normal everyday meals. So what was the experiance supposed to be?? 8. Afternoon tea? Nothing was offered that REMOTELY came close to any definition of "afternoon tea". In the windjammer it was wall to wall burger and chips?? 9. Entertainment. High point, the ice skating show which was exceptionally good. Otherwise there was nothing to write home about. There was nothing in the way of appealing and intelligent entertainment that we expected, i.e. cooking classes, dancing classes, wine tasting and the like. 10. Poolside entertainment. Whoever thought that the debacle of "mens bellyflop" and what ever you call the disgusting exhibition of men flaunting themselves at women "judges", was anything close to familly entertainment, should be dismissed immediately. 11. Tipping. We were offered, without explanation by our agent, the package that "includes pre paid tipping". We now know that this is NOT TRUE. As said above we were charged 15% service (tip) on all drinks. We herewith require repayment of the total we paid in tips above the "included" payment, this totals $33.33 (£21.50). This sum is taken from receipts that we can provide if required. 12. Excursions. Your ship docks at container ports that are generally the most unattractive places. You then have the CHEEK to charge for transfers into local towns. This is a cost that should be accepted by RCI. We therefore require the refund of $16 (£10.32) that was charged in addition to that which follows. We did, in all naievity book the train ride from Cititavecchia to Rome at a cost of $89 each. We later discovered that the same journey by the public train system cost 9 euros ($12) which something that would have been known by you but was not shared with your clients (again presumably because you regard us as a captive audience). We therefore require the refund of the difference in cost of $154 (£99.35). 12. Ship to shore telephone calls. We were obliged to contact our travel agent whilst at Ajaccio. We made the call through the ships telephone operator. When this was done we were not informed of the call cost, ($7.95 per minute). When the sums of $15.90 & $190.80 appeared on our account we challenged these at the customer service desk because of the outrageous level of cost but were rebuffed with the answer that this was YOUR charge and that was that. I defy you to justify this as reasonable and require a refund of at lease 80% or $165 (£106.68) You can see our feelings are that RCI seem to be trying to resolve the US budget deficit all on their own, at the expense of their clients. We will not be treated this way. We will be forwarding a copy of this to our travel agents, Club La Costa, and will soon be posting this on any travel websites that we can find, eg Trip Advisor etc Read Less
Sail Date: July 2012
Too many passengers or too small ship? The ship is not big enough for a ship full of passsengers. We had to fight to get a table for both breakfast and lunch. The lunch was often so crowded that they had to close the entrance. You must ... Read More
Too many passengers or too small ship? The ship is not big enough for a ship full of passsengers. We had to fight to get a table for both breakfast and lunch. The lunch was often so crowded that they had to close the entrance. You must plan you day carefully if you want to eat decently and to get a sunbed. The ship rules said that it was not allowed to reserve sunbeds for more that 30 minutes. Towels and belongings would be removed by the staff that without any other notice. We didn't observe that the staff did this so a lot of people constantly were strolling around to find beds. This initiated a lot of arguing and unpleasant discussions between guests. In the afternoon the towel stations was empty. Because polite people didn't want the staff to confiscate the towels after 30 minutes when eating lunch for example, they changed towels twice a day. A lot of guest was really frustrated and angry. Tipping, Spanish tax and extra service charge: The staff seems to be more interested in selling extra service, than give you value for money. You are asked to pay $18.90 for tip per person each day. Every paid service is charged with additional 15% service charge and 7% Spanish tax. A ship registered in Panama pay 7% tax to Spain, while serving people in Italy and France. Is it legal? Every bill had also a request to tip even more for excellent service. At the end of the cruise we were also requested gently to give tip to our waiters and cabin attendants. The staff also asked us gently to evaluate them with top characters if we didn't have anything to complain about. We have never experienced anything like this on any other cruise lines we have travelled with. Checking in We delivered our luggage 2pm and was on board 3pm. Our Junior Suite was ready, but no one welcomed us on board or helped us to find our cabin. All other cruise lines we have travelled with are giving this minimum service. The cabin was clean and plain with no welcome announcements. On our last cruise with Junior suite we was treated with fast-line check in, Fresh flowers, fruits and a bottle of champagne. 4pm I asked the cabin attendants for my luggage. I was told that the luggage would be handled by the staff after the rescue exercise. One hour after the drill our luggage was still missing and our attendant couldn't help us. At 8 pm i went to the guest relation disk and asked for my luggage. They told me that it could have been confiscated by security (my fault) and that the attendant had given me wrong message. They asked me to go down to security to get my luggage. But it wasn't there so then they had to find someone else to blame. About 8.30pm my luggage was in my cabin. The fist dining was already finished and one cruise day was spoiled for us. They gave me a 200$ reduction on my bill, but forget to inform me about it so I discovered it my self. Visiting cities We wanted to see Rome and used a shuttle-bus to the train station. It was 34C in Rome and the train back didn't have any air-con. Trying to get on the shuttle-bus was a chaos. 2 other cruise ships was also in the harbour of Civitavecchia. Several hundred people was waiting for the shuttle bus to RCL, but for one RCL bus the two their ships had two buses. Old people was falling in the streets fighting to get on-board - others were fighting with there wrists. It was a humiliating experience. We waited for 30 minutes and was glad we at last was on a bus. But at ship we was queued up once more and had to wait in sticking hot sun almost 45 minutes to get on-board. The scandal was complete. All the guest I spoke with during this hot 45 minutes was really angry.Public areas We have been on MSC, NCL, Carnival and Celebrety cruises, but none of them allow smokers to smoke everywhere on the ship. In all the pubs, cafes, casino and all over the sundeck people were smoking. The noise level around the pool was so heavy with disco dancing, shows and games that it was impossible to just relax there. But You couldn't find any other quiet place on the ship so we had to live with it. The advertisement said that the ship was equipped with Internet and WiFi and Internet could be used all places. But the the cabins wasn't equipped with Internet or WiFi and you had to use 4 different rooms placed around the ship. Every other ships I have followed, even a 3 star hotel has WiFi in there rooms. I had to do business on-board which was very difficult. The largest population of guests on-board was Spanish, but together with nearly 300 Norwegians and a majority of guests where English speaking people. We were astonished that most of the information and entertainment was in Spanish and bad spoken English. We thought Royal Caribian Cruise Line was a 5 star cruise. Compared with our experience for example with Carnival Cruises in November 2011 this was a 7 day long nightmare. Read Less
Sail Date: November 2012
We are diamond cruisers with Royal Caribbean and until now have enjoyed our cruising experience with them. After our recent transatlantic crossing we will never cruise with them again. The ship was scruffy, the cafe promenade was ... Read More
We are diamond cruisers with Royal Caribbean and until now have enjoyed our cruising experience with them. After our recent transatlantic crossing we will never cruise with them again. The ship was scruffy, the cafe promenade was shut, but none of these things initially put us off. However 4 days into the cruise my husband came down with the norovirus. That was bad enough but the way they handled this was a disgrace in my opinion. Our bathroom and probably our bedroom was highly contaminated due to this illness. However despite the fact that I reported this to management on four occasions, our bathroom was not cleaned until 5 and a half hours after it was first reported to them and only after I personally visited guest services and told them that they were going to be the cause of my getting the noro virus. Even then they just cleaned the bathroom, not the bedroom. As predicted I did get the virus. I did not recover as quickly as my husband because I have a hiatus hernia, and had to revisit the doctor. On this occasion they charged me $124 despite it being their fault that I became unwell. It appears that because I happened to have a hiatus hernia it was my fault that I did not get better quickly enough. We didn't have any such problems on previous sailings but I guess that you only know how you will be treated when something like this happens and Royal Caribbean, in my opinion have been found severely lacking. We had no idea that the virus was on the ship until my husband got it and then we were told (not by management}that several people had the virus. To this day we do not know how many, That information was kept well under wraps. After my husband had got the virus, the captain announced once that a 'few' people on the ship had the virus. Both my husband and myself are very meticulous about washing hands and using sanitisers. It did not prevent my husband from getting it, and of course I know how I got it. There was also a chest infection going around the ship and I guess because my immune system was low due to the virus, I also got this infection. This time I had my own antibiotics. I feel that what I have experienced is down to the money grabbing policy of this cruise line and I will not be making the mistake of risking another cruise with them. In addition to all this, the entertainment was below par except for the ice show. I thought the food was of a very poor quality both in the windjammer and the dining room. I had put this down to my illness and lack of appetite However several guests that I spoke to said they did not think the food was of a good standard either. I wrote 2 letters t management whilst on board ship complaining about the fact that our cabin was not cleaned promptly and also that I was charged for my second visit to the doctor. Both were ignored. When I got home I wrote to Royal Caribbean about the matter. That also has been ignored. I have now decided to make a formal claim against them and I would be interested to know if anyone else suffered the noro virus whilst on board and who may like to also seek recompense for the ordeal. As far as I was concerned the whole experience was an ordeal not to be repeated. Read Less
Sail Date: May 2013
My wife and I have sailed with a number of cruise lines , but to be honest Royal Caribbean has never been one we have through personal choice fancied travelling with. However, in light of the extensive media there is in the UK as to how ... Read More
My wife and I have sailed with a number of cruise lines , but to be honest Royal Caribbean has never been one we have through personal choice fancied travelling with. However, in light of the extensive media there is in the UK as to how 'wonderful' their cruises are my wife and I decided to give them a 'fair and open' chance to prove us wrong by taking a two day sampler cruise to nowhere. We specifically chose this cruise as there was not a planned port of call as we know that when in port, venues etc are closed onboard and therefore with them being open it would gives us a good opportunity to in effect make a personal review, to decide whether we would book a longer cruise at a later date. About 4 days prior to sailing, we received an email to say the ship would now make a port of call stop to Cherbourg (France) which defeated the reason why we chose the cruise in the first place. Day one - Embarkation at Southampton, this was swift and fairly painless and was much inline with our normal experiences of the port. At check there were people giving out information sheets advising of the revised cruise to include Cherbourg due to Custom & Excise regulations which would have prevented them opening the spa and casino etc......... As they needed to be seen to dock in international waters. Once checked in we went onto the ship and having not eaten anything we made our way up to the buffet restaurant. This was about 11:30 in the morning, and already the hot food was not only 'Luke warm' but totally tasteless. I had two different types of chicken, which were in addition to being Luke warm, were so over cooked I could have leathered the soles of my shoes with them. As a couple who previously owned the rights to use a 3 bedroom time share villa in Orlando, we are fully appreciative of our experiences of American service, but as we sat and ate our meal, the body language and indeed verbal language of some of the staff, really surprised us. Later in the day, after un-packing our luggage in our cabin, we made our way to the 'freedom' style restaurant to make a reservation for a table for two for our preferred eating time, to be advised that they only make reservations for tables for two at 17:30 or 17:45. When we sat down for our meal (which typically on previous cruises we would expect to take around 90 minutes over) we were in and out in less than 40 minutes...was like being on a conveyor belt, indeed the waiters were clearing plates of the first person, before the second had finished. Day Two - the buffet restaurant started cooked breakfast from 7am, because of medical tablets I have to take, this was absolutely perfect, however on reaching the buffet at 07:02 yet again the so called 'hot food' was at best described as Luke warm.......... My hash browns were actually cold. We chose not to get off at Cherbourg having been there número use times independently. Our evening meal experience mirrored that of the previous night....... Conveyor belly, but unlike the previous night where the food was quite tasty, the main course was at best described as tasteless. We ended up in the drinks/ entertainment lounge on deck 5 that has an eastern name (had a mental block as to it's name as I write this). We were two of about 18 people in there and after waiting 10 minutes for a drinks waiter to come to us, we walked out. During this time, the waiter spent the whole time chatting to the person behind the bar, and took drinks to one table only........ Totally appalling! Day one and two......... During the cruise the open air 'inline skating' rink was shut because the track was wet!!!!! ............... The general store (duty free) was shut displaying a sign, that as the ship was not leaving territorial waters for international waters they could not open; but that is exactly why they added the port call to Cherbourg for to ensure they were in international waters. My wife wanted to go rock climbing but on each occasion we went to the wall it was shut, and I was advised by a teenager that he had been told it was shut for the duration of the cruise. The most ludicrous issue was that on a Cashless cruise to play the casino including slots, we had to go to the casino cashier to physically 'BUY' dollars as the slots could not be used by entering your cruise card as the facility was not available on the cruise. So we were charged 3% to buy dollars, whereas had we known, we could have brought some along with us, as we keep a supply of dollars at home. To be honest we feel totally let down by Royal Caribbean, indeed the UK Head Office has not even responded to a let of complaint sent, which does lead us to a total negative experience. We fully appreciate others will say RCI is the best thing since sliced bread, but it would be interesting to see what your genuine thoughts would be if you experienced what we did! Read Less
Sail Date: May 2013
We cruise as a family around twice a year minimum, normally P&O and we have never had any issues with them.We are certainly not a family of wingers and therefore find it difficult complaining here, but it has to be done ... Read More
We cruise as a family around twice a year minimum, normally P&O and we have never had any issues with them.We are certainly not a family of wingers and therefore find it difficult complaining here, but it has to be done unfortunately.Embarkation was not as smooth as we are used to , this however was down to the inefficient car park attendant who was trying his best on his own to book a long queue of eager to get on board cruisers. Once aboard , around 12.30pm we went for lunch at the windjammer, which should be renamed the windcrammer, no seats at all so we had to sit outside near the pool and it was freezing !Cabin ready around 2.30pm however case did not arrive until around 5pm, room attendant said it could have been as late as 9pm normally, not good when you are first sitting dinning and dressed in shorts ?Cabin clean but looked rough around the edges and tired to say the least.Kids club - normally have to fight to get the kids out of it, not on R/C it was very poor, kids bored all the time , and if they stayed after 10pm they charge you $6 a hour extra or $1 a minute if you state you are going to pick them up at 10pm and are late, unbelievable !Not big drinkers luckily as the drinks prices are crazy, $11 for an average glass of merlot, and the service from the bar staff is almost non existent.The biggest problem on this ship is the lack of seating areas, plenty of bars etc to visit but you will battle to get a seat guaranteed and queuing to be served is a regular daily occurrence. Granted the weather on this weeks cruise was not always great which bring passengers down to the lower decks but the ship simply cannot cope with this, and when the weather is good you again battle to get a sunbed, noticed they had a fair few new ones on board that they were unwrapping so hopefully this with help a bit in the futureIn our opinion the Ice rink (seen the Ice show and it was very good) takes up a lot of room especially for only one performance and a few hours skating for the kids, the same goes for the the promenade, all looks very nice but is not practical with very few seats !The lobby bar : asked for a Bacardi and coke, reply - "come back later no bacardi" , when back there that same evening, wife asked for a bloody Mary , reply - "come back later, no tomato juice", no apologies very rude actually !Its money money, money onboard, oh and $15.00 each if you want a shuttle bus to get off, (went with my 78 year old Father so the 30-40 mins walk was out of the question.)Evening dinning however was top class, and so was the service , food was superb, no complaints here at all, breakfast and lunches at the windjammer average, orange juice in the morning was literally week squash, however you are constantly asked if you would like freshly squeezed OJ at only $4 a pop !2 shows put on for us were very good , but would have liked more, they make up for this by having themed dance nights on the promenade (70's and Brit pop) but this once again gets packed and its just the entertainment team dancing to backing music.Disembarkation went very smoothly, no complaints here !Overall very disappointed with this cruise and really glad it was only for a week, normally dread it when the holiday draws to an end , but on this occasion we were actually glad to get off, never again Royal Caribbean, certainly not value for money, it was a "Royal Rip Off." Read Less
Sail Date: May 2013
Royal Caribbean Adventure of the Seas to Iceland and Norway from Southampton was horrible. The food was disgusting and the entertainment was mediocre. The menu pretty much remained the same throughout the cruise for the dining rooms and ... Read More
Royal Caribbean Adventure of the Seas to Iceland and Norway from Southampton was horrible. The food was disgusting and the entertainment was mediocre. The menu pretty much remained the same throughout the cruise for the dining rooms and speciality restaurant, Portofino. The ship was crowded and passengers had to line up for everything. The crew was not friendly except for four people -Iris at the the Cafe Promenade, Franklin in Mozart Dining Room, Jeremy, Cabin Attendant and Hello Clo, Cruise Director. Royal Caribbean was cheap-charging for fresh squeezed orange juice and cappuccino /espresso. I bought the premium liquor package but it did not include some cocktails that was on the bar menu. Additionally, the premium liquor package only included their house wine which was awful. The ports were many but only two were worth visiting. Throughout the cruise, Royal Caribbean emphasized how hard their employees worked but I also spent $6,000 for the cruise as a single passenger so I am not really concerned about the employees. The choices of musicians were limited and they kept playing the same music. Music piped in on the sound system was also constantly repeated. The cruise director, Hello Clo worked hard but her staff put on shows where they simply marched around to a soundtrack. Folks, that is not entertainment. It is if you are a child performing in your living room for family members but on a cruise where much money is paid, it cannot be considered entertaining. Read Less
Sail Date: August 2013
We took our third Mediterranean cruise in as many years in August with Royal Carribean, having been previously with Princess and Cunard. Good things first - the staff were pretty good, checking in and disembarking at Southampton was very ... Read More
We took our third Mediterranean cruise in as many years in August with Royal Carribean, having been previously with Princess and Cunard. Good things first - the staff were pretty good, checking in and disembarking at Southampton was very efficient and, errr, now I'm struggling. Oh wait, the breakfast buffet was quite nice too. And the cabins were clean. I'm afraid there's quite a long list of what was bad: 1. In Villefranche, we queued for 4 hours and failed to get off the ship. The tendering operation was a shambles. The cruise line largely blamed the French authorities but that was a cop-out - we were waiting on the promenade deck and we saw tenders sitting alongside for 30 minutes at a time completely empty, whilst the staff messed around trying to give priority to people that had booked excursions but hadn't shown up on time. We also heard later from people that had got off that there were loads of people jumping the queues - there's little point having people go to collect a ticket to determine which batch they can disembark in if you're not going to do anything about people just barging in. We eventually got a bottle of horrid wine as compensation for having the whole day ruined. Not good enough. 2. The food in the restaurant in the evenings was really poor and got steadily worse as the cruise went on. There were 3 soups on the menu every night and far too many vegetarian options. By the last evening one of the main offerings was "vegetarian chicken" or "quorn" as it is better known. Unbelievable. We ended up going to the burger joint (for which there was a cover charge) or the buffet area for dinner, on the basis that at least there would be something that would take your fancy. 3. The kids on the ship (which was apparently about half of the total passengers) were allowed to completely run riot. You couldn't use a stairwell without there being a bunch of morose teenagers sitting in your way or a gang of younger children running up and down. There were lots of children on the Princess cruise we went on two years ago but they were chaperoned at all times whereas Royal Carribean just washed their hands of them, it seemed. There were shuffleboard games available on the Promenade deck and we observed gangs of teenagers smashing the pucks so hard into each other that they were flying overboard. When they got bored of this they threw the equipment to the floor and stalked off. There were a couple of security staff up by the kids pool on occasions but not nearly enough of them - Princess would have never permitted such behaviour. 4. The ship was too crowded, or there were not enough facilities, depending on which way you want to look at it. There were big queues for everything; only two pools to service over 2,500 passengers?!!! The kids pool was absolute mayhem all day every day - it looked like "children soup" The adult pool was tiny so even though the behaviour in there was generally civilised, it was literally standing room only. It was absolutely impossible on some days to get a lounger or even a seat outdoors anywhere on the ship. They had all been reserved by the "get up at 7am and put your towels down" brigade. There were rules posted about stuff being removed if a lounger remained unoccupied for 30 minutes but this was hardly ever enforced. 5. Whilst one can accept that Royal Carribean can't vet the people that sign up for their cruises, it has to be said that this one involved some appalling standards of behaviour on the part of the passengers. We heard that quite a number of passengers were offloaded at the various ports of call for one transgression or another and I can well believe it. This is certainly the most "dumbed down" cruise we've been on - Cunard had much higher standards and Princess weren't far behind either - I wouldn't book Royal Caribbean unless the "booze cruise" idea appeals to you, to be honest.   Read Less
Sail Date: October 2013
We have just returned from an 8 night cruise to France and Spain onboard The Adventure of the Seas and can honestly say that is one of the worst experiences we have ever had. The Ship is very impressive to look at but that is where it ... Read More
We have just returned from an 8 night cruise to France and Spain onboard The Adventure of the Seas and can honestly say that is one of the worst experiences we have ever had. The Ship is very impressive to look at but that is where it begins and ends. The Food was of a very poor standard compared to other cruises we have been on the meat was tough, and was either undercooked or cremated no happy medium at all barely edible the choice was limited and the only thing i can liken it to was a very average all inclusive ie Butlins. The daytime entertainment was very repetative and of a holiday camp standard and as for all the supposed ammenities such as ice skaTing rock climbing inline skating these were also limited to a couple of hours a day weather permitting and no other alternatives apart from the very cheesy kids clubs were on offer for older kids my 12 year old son was bored to death. The only thing to look forward to was the evening shows which were at inconveniant times and in order to see them we had to eat in the self service cafe nearly every night because the main resturants took upto 45 mins to bring each course. the ship was understaffed and we sometimes waited up to 30 min to be served with a drink in the bars. All Royal Caribbean seemed interested in was making money out of passengers by trying to sell them sub standard goods at inflated prices. ie cheap watches and immitation pandora braclets. WOULD NEVER BOOK WITH THEM AGAIN   Read Less
1 Helpful Vote
Sail Date: November 2013
My main problem with this ship (and likely the whole fleet) is the food. While there were other passengers who happily ate their meals, I was in the awkward position of having to live mostly on rolls & cheese, some fruit, with the odd ... Read More
My main problem with this ship (and likely the whole fleet) is the food. While there were other passengers who happily ate their meals, I was in the awkward position of having to live mostly on rolls & cheese, some fruit, with the odd yogurt now & then, plus a few bowls of horrible, tasteless porridge, and at dinner occasionally a few veg without seasoning. Why? Because my stomach does not like garlic, and it makes me sickly. I have never had an experience like this on a cruise, where almost every food item is laced with garlic, including: soup, mashed potatoes, hamburgers, meats, fish, every prepared food & salad. Because of this, it was a 2-week ordeal. Who would expect that a cruise ship doesn't have some meals prepared in a classic way without garlic? I have to give credit to the restaurant staff who tried hard to overcome the problem, by saying that I should tell them in advance what I would like for dinner and they will get it prepared without garlic. I tried that, but then the meat was completely bare, naked, devoid of any taste, and no sauce except a dressing with garlic, or simply butter. The chef at Windjammer was very nice, but that place is chaotic anytime without trying to get a special meal made up. It was all too much struggle. I was told that most of their food comes already pre-packaged with the flavouring in it. I hope this is not a trend among cruise ships nowadays. I would like to enjoy the food on my next cruise, but which ship would be safe to choose? Embarkation was chaotic too; no one to direct passengers as we boarded. Cabins were not ready. I had to walk around various decks with my carry-on & coat, etc.in hand, trying to find my way around. Not pleasant. For me, the best thing on this cruise was the Ice Show - super! And the people in the song & dance shows were good.   Read Less
Adventure of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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