1 Helpful Vote
Sail Date: January 2014
While there were some positive thisngs about this cruise, the negative were so overpowering that I will probably never use Royal Caribbean again. The service in the diniing room was impeccable, although when we initially were seated (at ... Read More
While there were some positive thisngs about this cruise, the negative were so overpowering that I will probably never use Royal Caribbean again. The service in the diniing room was impeccable, although when we initially were seated (at the 6pm seating) we were given a cramped table next to both the sairway and the kitchen. This was changed after I threatened to withhold all dining room gratuities. Anothewr complaint about the main dining room was formal nights. Some people came in dressed in jeans and T-shirts. They enforced dress rules about short and bare feet, why can't they also enforce a dress code on formal nights. Those passengers that don't want to dress still have other dining options. I guess that tips are more important than dress codes. Getting on and off the ship at the pports of call was a total disaster. Only 4 of 16 elevators were available and these same elevators were kept in general service. It took a full 20 minutes to get from the first deck to deck 5 when re-boarding the ship. It would have been a very simple matter to designate them for emarkation and debarkation only. Leaving the ship at the end of the cruise was so dos-organized that I cannot descibe it inlanguage that is fit for family reading. Despite the normal group number attempt, and scheduling times, delays began as early as group3. We ended up finally getting off 90 minutes after our scheduled time. The entertainment, as such, was strictly teen age music and shows. There was no easy listening or standards be played anywhere on the ship. Prior to this cruise we cruised with Celebrity, and the difference was like night and day. I am amazed that two sister companies can be so different, Read Less
Sail Date: March 2014
Worst cruise experience EVER! I understand that cruise ships break, but that is the time to STEP UP one's customer service, not pretend that it isn't happening! We got in line to board the ship at around 11:30 AM, I had read ... Read More
Worst cruise experience EVER! I understand that cruise ships break, but that is the time to STEP UP one's customer service, not pretend that it isn't happening! We got in line to board the ship at around 11:30 AM, I had read where you could board by 12, even though the ship didn't set sail until 8PM. It was hot and humid, but there were locals selling water for $1 a bottle. After about an hour with NO line movement, and seeing RCCL people bustling around the outside of the line, we notice that two small busses have pulled away with cruise passengers. A young RCCL lady was making an announcement at the front of the line, we in the back couldn't hear a word, but figured she would come to the back and repeat the speech. She didn't! We all had to yell for her to turn around and tell us what was going on. "It says in the notice that you received that the ship will be delayed leaving port and you can either go to a hotel and RCCL will give you lunch, or Get $40 for your expenses if you take a taxi to Old San Juan and eat there" Ummmm, what notice??? OHHH the pile of notices in the other RCCL girl's hand that she DIDN"T hand out to the back of the line! We got on a bus, got handed a ticket with a number on it, and went to Large convention type room at a Hilton hotel where there was buffet style food and weak rum punch. After a few hours, all the time being told it will be just another hour, while strolling by the hotel entrance, we notice two buses leaving with cruise passengers . I guess it was time to go back to the ship b/c we could now board. (no one made an announcement stating this) We get back, stand in line for another TWO hours, old people were really getting tired and needed chairs, we ALL NEEDED WATER, Frustration was HIGH and none of the RCCL crew on the dock could answer any questions or get anyone some water! After some older people really started complaining saying that they had been in line since 9AM the dock crew started to take action, Apparently we who had been bused to and fro should have been in another line that was actually boarding the ship! They whisk all of us with numbered tickets in our hands from the bus ride, to the terminal and cutting in front of another long line of passengers, and we FINALLY board at 6:30PM I've gotten on cruises before and usually there is music and drinks being served and food to be had around the pool. NOTHING! felt like we were on a ghost ship. We decided to explore. We found our room and were able to get in too! No luggage yet. We had made a "my time" reservation for 6:30! We were late, but it was ok. Also not dressed properly! ABOUY MY TIME DINING.. HA! You have to make a reservation by like 4pm that day for when you want to eat that night. If you are on a shore excursion at that time, how do they expect you to do that? So I just decided to make it for 6:30 each evening and told them that. They replied with "Could you make it 6:00 instead?" NO, That would be YOUR TIME dining, not mine! It's NOT NCL when it comes to freestyle dining. To make a long story short, RCCL just DID NOT communicate to the passengers what was going on and how long it would take to fix the propeller pod that was apparently broken. You could get off the ship but they kept saying it was going to leave at 4pm. then 8pm then the next morning then ...... so you never knew if it was worth it because it was only going to be a few more hours! By late day two still in San Juan, the captain must have been told to inform the passengers of progress. He would come on every hour and announce that the work on the propeller blades was progressing. WE ALL LAUGHED! It was so vague! Only TWO of the THREE pools were open while marooned in San Juan, And one day there was only one pool open. That pool was GROSS. You couldn't see the bottom of people in the pool, just their top half's because it was so cloudy! There wasn't a Bar b queue around the pool on Monday, so I figured RCCL didn't do that. Then on Tuesday, Still in San Juan, they pull out the grill and burgers! Yay. We decide to wait a bit for the crowd to die down and go back in about 45 minutes. The crowd was gone, AND SO WAS THE FOOD! No more burgers, just a huge bowl of rice. They ran out of limes, and we were still in San Juan! WTF? The staff around the pool was NOT the nicest. I noticed I was moving out of their way and saying excuse me when there was only room for one person to pass. The adult pool bartender was out right RUDE to me. We missed Two ports, and at first were offered only $500 PER CABIN. When they finally said our cruise was going to be FREE, my mood shifted a bit. BUT IT WAS ALREADY SO BAD from the treatment we received from the entire experience with RCCL I doubt we will ever go on this cruise line again or maybe not even cruise again. Such a bad taste left.   Read Less
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1 Helpful Vote
Sail Date: April 2014
For our 50th anniversary we wanted something special; Based on commercial information we selected a cruise to the Caribbean. We have great expense to go from Las Vegas to Orlando airport, from there after few days at DISNEY, we rented a ... Read More
For our 50th anniversary we wanted something special; Based on commercial information we selected a cruise to the Caribbean. We have great expense to go from Las Vegas to Orlando airport, from there after few days at DISNEY, we rented a car to Port Canaveral where we went through an excruciating process: ( acceptable because the terrorist incidents). The ship was beautiful to look at from the distance, but from the inside was a different thing altogether,... faded paint, rust worn out furniture uncomfortable cabin and just outdated worn out ship. Limitations on where to eat and when to eat, preferential treatment to some occupants and disregarded attention to others. The entertainment in general was mediocre, some shows were impressive and others very boring, nothing sensational. The service was based on ethnicity and passenger category. Unlimited for those in upper category and limited to those in lesser . The Ports and shore excursions all took place where the ships company have ownership property and all attendants wore ROYAL CARRIBEAN uniforms. To top it all the prices of activities outside of the ship were outrageously high. We were in our seventies/very active seniors, no children etc. WE WILL NEVER GO IN ANOTHER CRUISE, ROYAL CARIBBEAN REALLY,REALLY SUCKS! Read Less
2 Helpful Votes
Sail Date: May 2014
This is possibly the worst cruise I have ever sailed on. As a Royal Caribbean Diamond member I have been on quite a few cruises and reviewed every one of them. This one was the pits. Just as a reference, I travel alone and booked a medium ... Read More
This is possibly the worst cruise I have ever sailed on. As a Royal Caribbean Diamond member I have been on quite a few cruises and reviewed every one of them. This one was the pits. Just as a reference, I travel alone and booked a medium suite (GS grade). The boarding went smoothly enough and there were no queues (I arrived at 1.00pm.) Issued with my charge card I made my way up to the 10th.floor and attempted to get in my stateroom. No such luck. I had to make my way down to guest relations and queue for 20 minutes to get the key re-programmed. And then make my way back up to 10. It transpired that the staff had had trouble since early boarding with faulty electronics on deck 10. There is no joined up thinking. Staff will not take responsibility for any problem. Anyway, I at last managed to get inside my cabin. I have never taken photos of problem areas as there really haven’t been any. Anyway, on this review I am going to make an exception. Several photos showing the state of the cabins have been published at: elvendon.phanfare.com Bear in mind that this ship was docked for refurbishment in the Bahamas only a couple of weeks ago. Added at that time were an outdoor cinema screen, a re-branding of the one specialty restaurant and new signage. What RCCL didn’t do was clean the cabins. No profit in that! Anyway, went to get a bath the following morning and as soon as I turned the taps on was met by a stream of brown water. This cleared after a minute or so. This was reported to the floor manager who said he would look into it. Not really interested. Didn’t want to look at the problem – would not take ownership. I would also suggest that RCL look at adding a non-slip bathmat which might save them thousands of dollars in compensation when people slip in the bath. You will see a picture of the grime around the sink in the stateroom. Need I say more. The cabin attendants are so busy that they haven’t got time to complete the tasks that they are supposed to perform. And the floor manager couldn’t care less. Well, I hear you say, why didn’t you complain. I’ll tell you why. It would have fallen on deaf ears. I was spending over £300 per day for this vacation. If you need to complain – you are not spending your money wisely. I have no intention of writing through the pros and cons of a four night trip taster cruise. I never went ashore. Other notes that might interest you: 1: No general shop open for the whole voyage. Note on doors said that due to Customs problems they were unable to open the shop. It sells tobacco and alcohol. It also precluded passengers purchasing mouth wash or toothpaste or plasters etc. The only reasons that the shop was shut was because either (a): RCL couldn’t earn enough or (b): there was insufficient staff. 2: Very poor shows. No named acts other than a Beatles tribute band on the third night. RCL do not seem to provide a decent budget for stage shows. It’s all very well providing good entertainment on the Oasis – with the likes of the Lion King or Chicago etc. What about your average punter who has paid good money to be entertained by a group of dancers who are paid near the minimum wage. People were walking out after the first 20 minutes (the show lasted 40 minutes). Getting back to staff shortages – On at least one day I wanted an alcoholic drink at 12.45pm. There was only one bar open!! People were queuing 5 deep to get a drink. This is very short sighted – more staff more revenue. As a final point I would mention that my cabin was not made up until at least 13.00 on every day (except the last). The steward was grossly overworked. All in all a very disappointing cruise. Times were shown where suite customers could jump ahead of the general clientele. This did not happen. On more than one occasion I was informed that separate seating arrangements “were not available on this cruise” and that I would have to queue up with the rest of them. This is fine if you are not paying £300 per day for the privilege. Then, I think, I’m entitled to be first. The following point is also worth mentioning: On the third day we were meant to be “cruising”. This according to RCCL is a euphemism for remaining 40 miles north of Le Havre and 45 miles south of Southampton without moving. We remained all day just stuck in the middle of the English Channel only moving with the tide. Strangely enough the signal for mobile phones went down early AM whilst we were stuck in the channel and only came back on again when we approached Southampton – early AM the following day. I would point out though that the satellite stateroom phones were working 100%. Even though they were connected to the same satellite service as mobiles. Maybe a case of extra revenue for the ship to shore phones? Just one last point that I thought that I should mention: The 10 piece band. Absolutely first class. Couldn’t get enough of them.   Read Less
1 Helpful Vote
Sail Date: July 2014
We cruised on the Adventure Of The Seas now in July, and were quite disappointed. We cruised many times and mostly on RCC. The My Time dining did not work at all on this ship. The reception explained that it is not possible to get a ... Read More
We cruised on the Adventure Of The Seas now in July, and were quite disappointed. We cruised many times and mostly on RCC. The My Time dining did not work at all on this ship. The reception explained that it is not possible to get a reservation at 7:00pm We had to share with other couples, or wait for a table many times even if our booking was for 7:45. After we've complained many times for a week ( in a nice way) They said we can now get a table for 7:00pm. The table was in an area where they scrape the plates, stack plates, drop glasses, and bump out chair to get passed with the serving trolleys and the noise was just overpowering the conversations. We asked after 3 nights there if its not possible to sit at a decent table..... The lady said she will let us know, the next morning they phoned to the cabin and said only that table is available... I said no ways will I sit there again and will report this. When we arrived that evening there was a much better table available for us quiet and pleasant!!! We dined a few in the Windjammer. We found a lot of dishes were repeated every time we were there. The same cookies, same cheesecake, chocolate sensation everyday!!! Wow what happened to variety. The evening shows were weak: Bee gees ,Queen and the RCC dancers . Some elevator buttons needs to be replaced, the safe in our cabin - buttons worn too. The first night when we dined I dropped my serviette and there were so many breadcrumbs under the table. They could not have cleaned there for a long time - it actually looked like they sweped the stuff under the table. We discussed the ship with some fellow regular cruisers and all agree that they don't think much of the ship and service. They are not too impressed with Adventure.... SORRY we will definitely not sail on her again.   Read Less
1 Helpful Vote
Sail Date: July 2014
We say that most of the staff of Royal Caribbean have to work with situations they can not control. Our stateroom steward was wonderful. He had to deal with our terrible situation. 1. Restroom smelled like urine everyday. He used bleach ... Read More
We say that most of the staff of Royal Caribbean have to work with situations they can not control. Our stateroom steward was wonderful. He had to deal with our terrible situation. 1. Restroom smelled like urine everyday. He used bleach regular to clean and pour down the drain. 2. The stateroom smelled like urine regularly. 3. The refrigerator did not work. Told 5 minutes after arriving. The steward called repeatedly. On night 12 the steward changed the refrigerator on the guest service called to say they replaced it when they found out. So it was day 13 before we knew it worked. 4. Soot was on the bed, regularly, coming from the air conditioning vent. 5. The lock on the stateroom stuck almost everyday. 6. The dietary issues. The chef was Jamaican, and when told by the head waiter what to make, would not. Deserts were repeats of the samething. They tried to issue fruit. I would do what I was told by the head waiter. Then I would go to the grill at lunch, no desert of limited choice for meal. Then the food was often not the correct temperature. Hot food cold, cold food warm. 7. Then discuss issues. The guest service would not answer, or just shrug her shoulders. 8. The Guest Services was not forthcoming on port information. All options of port transportation. Say there was only a 15 euro transport, but there was one that was free, Valencia, Spain. 9. The ship had a terrible smell of waste on the fourth deck by the theater. 10. Royal Caribbean is missing the final touches. They are lacking the staff to complete. Less staff in the dining room. They don't clean the table from crumbs after dinner before desert. There was a shortage of staff. 11. Payment for things that use to be free. We would show up to a craft presentation, they would want to charge $9.95. People would get up and leave once they found the price. I filled out the survey for them. What is so said, people on the cruise brought things up everyday at breakfast. We didn't say a thing. 50 percent of the guest did not go to the dining room. The head waiter said the cruise before was 98 percent. These low numbers were unheard of. People left the theater in droves some nights. The performances were poor. It was a major conversation the next day at breakfast and dinner. There was something that were good. We had a good time with many people. Made new friends. We bonded on the terrible service and problems of the day. We are thankful we were not stranded at sea. If we had never had the quality service of the past cruises, we wouldn't know better. That is why future cruises must be on another company. We have had a good trip overall, but were very disappointed with Royal Caribbean. Read Less
Sail Date: July 2014
We booked a 2 week Mediterranean cruise for 2 adults and 2 children (13 and 8) sleeping in one family cabin with a balcony. The bed option was a double bed and a sofa bed. Embarkation at Southampton was very smooth. When we were able to ... Read More
We booked a 2 week Mediterranean cruise for 2 adults and 2 children (13 and 8) sleeping in one family cabin with a balcony. The bed option was a double bed and a sofa bed. Embarkation at Southampton was very smooth. When we were able to access our cabin, we were disappointed. The room was small – we were prepared for that as we appreciate space is a premium on a cruise ship. However… there was a chair on the balcony that was broken, the carpet was threadbare, the cabin units were badly chipped and scratched, the sofa had some very dubious stains on it, there were stains on the sink, about a 7cm crack on the plastic shower enclosure and a urine stained toilet seat. It was also very dusty. When we opened a drawer, there was a dirty fork inside. We complained about the state of the cabin. During the course of the cruise, we had… a new toilet seat, new balcony chair, new sofa, new carpets, new shower enclosure, the stains were removed from the sink, the room was also given a ‘deep cleanse’. It’s very disappointing to save all year, paying in excess of £7000 for the four of us - having booked the cruise based on the brochure which promised rooms you won’t want to leave! The kids club – two stories for this… my 8 year old enjoyed the kids club. My 13 year old really didn’t want to go on a ‘Scavenger Hunt’. Knowing 13 year olds – I can appreciate that isn’t an activity that would appeal – it’s definitely not something I would have signed up for at that age. There was a football / basketball pitch/court. This was unsupervised. The game of choice depended on the choice of the biggest boys – playground mentality prevailed. There were nets surrounding the court. These were designed to keep stray balls from hitting passers by – they were full of holes – some of the holes were small – the biggest I saw was around a metre in diameter. This is something that should have been addressed before the holes developed to the size they did – it’s simply a safety issue. Having paid just short of £1000 for a drinks package, it was disappointing for my husbands choice of drink (Peroni) to only be available for a few days before it ran out – it was not re-stocked until we docked at Genoa. One day we went to Johnny Rockets – a restaurant you pay for…. The whole boat had ran out of frozen chips and so we paid for greasy, soggy hand made chips… I don’t know that I would recommend restaurant based on our experience – the chips aside, the burgers weren’t fabulous in my opinion. The entertainment…. Well… one day the Cruise Director and his side-kick said in previous jobs they’d worked in coats of different colours. It showed. If your idea of entertainment is Mr Adventure of the Seas (poolside), daytime activity people dressing up and lip-syncing to various songs (night time), Men v Women battle of the sexes – which entailed things like passing an orange up and down a line neck to neck and karaoke you’ll enjoy it. In addition, there were various acts – not sure who auditioned the acts – but there was a man with a piano – he was out of tune. There was a band made up of old men playing old stuff. There were various other acts…. my advice to whoever booked them would be to consider whether it would get 4 yeses on Britain’s Got Talent. There was a cello/violin group that would get past the first round – they were great, however, there was a juggler (really!) the sort you can pop 50p in a hat in the high street, a man and a piano billed as the Funniest Bald Man and a Piano (or something like that) – his jokes weren’t great and he wasn’t a great pianist, there was a hypnotist – not great – he ‘hypnotised’ a group of people (some clearly faking it for their 2 minutes)… I spent the night with an awful view of a ‘true’ Scots man in a kilt sitting with his legs akimbo. Would have been sensible for him to hypnotise all of us into believing his act was good! The show cast that performed I think for 3 nights in the 2 weeks were good. Not sure what they were up to the rest of the 2 weeks! Food – the Windjammer reminded me of a Service Station / School Dinner hall. However, we mainly ate in the Mozart restaurant. It was great. I really cannot fault it. The waiters, the service, the food quality and choice were excellent. It was a really good chance for my children to try some new things. Amazed that my son loved the snails (they were great). But if they did choose something they weren’t keen on, the waiters took it away and brought them something they thought they’d like – which they usually got right. We did complain to Royal Caribbean’s Executive office when we got back – they apologised and offered us money off another cruise – however, my 8 year old put it very nicely – why would we spend more money with them… she’s right. Although they said they wanted us to give them a chance to show us how good they can be, my view is that they had the chance this year! On the whole – despite being told when booking, it was a ship that was having a re-furb (think it only had a limited re-furb), it was very tired and worn out. Definitely not worth the money and not something I would choose to do with my holiday in future – although I did enjoy the cruise aspect – I would try another company! Read Less
3 Helpful Votes
Sail Date: August 2014
I had never been on a cruise before as they are not really my thing( I like my own agenda when i'm on holiday) but I agreed to go with my sister and nephew at the last minute as her husband couln't get the time off work. To ... Read More
I had never been on a cruise before as they are not really my thing( I like my own agenda when i'm on holiday) but I agreed to go with my sister and nephew at the last minute as her husband couln't get the time off work. To start with checking in and boarding the ship was quite simple long queues but no worse than at an airport. Once on the ship rooms weren't ready not a problem as we were hungry so went to get food in the buffet restaurant. The food was of a standard i would not expect of a cruise ship luke warm and tasteless the prices for drinks are extortionate we quickly learnt to nt order any drinks with our meal and just drink the water that was available. After lunch we went to our cabin and wished we hadn't bothered. i've stayed in many places around the world from hostels up to 5 star and have to say this was one of the dirtiest i've stayed. The sheets and bedding were covered in stains from what looked like blood to sweaty yellow stains on the pillows ( i have photos). We explored the ship lots to do but also a lot of things cost extra. Dinner in the main dining room was OK but again food pretty tasteless nothing special. Went to the ice show this was very good but again the standard of cleanliness on board was apparent as the ice captain had a huge stain on his white outfit!! Next morning we were awakened early by the captain to tell us we were in Le Harve not sure of the exact time but must have been around 8.00am. Who wants to be woken up when they are on holiday!!!!!! Same standard of food for breakfast once we actually managed to get a table and sit down and eat. To top it all off you are charged $12 a day per person in your cabin (including children) with no choice but to pay as it is just taken off your card which you have to givr upon boarding the ship. I have friends who regularly go on cruises but not with this company, the welcome pack, menu's are all far superior with other UK based firms. So all I can say is if youy want a cruise go with another company unless you like over priced drinks dirty cabins, poor quality food and poor service that you are charged for.   Read Less
Sail Date: September 2014
Boarded the adventure of the seas with some trepidation as we had had issues with RC before, check in was ok and just a short wait to get into our outside stateroom, luggage arrived in good time, ok good start i thought, then downhill, ... Read More
Boarded the adventure of the seas with some trepidation as we had had issues with RC before, check in was ok and just a short wait to get into our outside stateroom, luggage arrived in good time, ok good start i thought, then downhill, cabin steward just managed a grunt each day despite trying to have a conversation with him, nothing, other stewards were fine, next was a quick meal in the windjammer restaurant, well how no body ended up with a stomach upset from lukewarm food i will never know, the only good thing were the waiting staff as always but their numbers were greatly reduced, main restaurant was somewhat better. The ship cruised at a very slow speed to Iceland so sea days consisted of reading (be warned the library is very poor) so what was there left to do, no daytime entertainment apart from an ice show twice in 12 days, rock wall or gambling so you were pushed towards over priced drinks and shopping for junk you never knew you needed, as this was a cold climate cruise people stayed inside leading to a shortage of seating on board, as a result of the slow rate of knots the shore time which is the main reason for the cruise was very much reduced, don't believe the time table you are given by RC those are arrival and departure times add on 1hr for arrival clearance and subtract 1hr for packing away. Senior staff didn't want to communicate with passengers making you feel beneath them , organisation on board was non existent which actually lead to a fight right in front of me whilst waiting to go ashore no one from RC were helping with this and we all know how some people feel and act when having to queue. I can go on for hours but i wont, all i can say is if this was a first cruise i would probably thought it was wonderful, but having been on a variety of ships for years the standard has really dropped and cost cutting to increase profits has taken over. Please don't make the mistake we did. NEVER AGAIN Read Less
Sail Date: October 2014
After many cruises with RC,we have always come home excited to tell everyone about the unusual and special things that only happen on a cruise. We have cruised with many cruise lines and of course they also have that one and only type of ... Read More
After many cruises with RC,we have always come home excited to tell everyone about the unusual and special things that only happen on a cruise. We have cruised with many cruise lines and of course they also have that one and only type of holiday that you get when cruising. Last year we went with three different cruise lines NCL, in March, RC,Adventure Of The Seas in July and in October P & O. Each had a small spin on the same unique holiday called cruising. On 29 Oct 2014, We have just come back form the cruise dated 12 October 2014 Called Med Cities,on The Adventure Of The Seas, in a Junior Suite Room number 7692. What a Big difference a year makes as this is the second time in a row we have used this ship we were in the Italian part of the med last year!! First of all I would like to say we feel we were duped by getting a Junior Suite all that money for a few extra square feet!!!! disgusting Although we were told that we had restricted viewing We were not told that on the days we could actually go on the balcony we would have to put up with staff on the deck just below ours having their breaks sitting there smoking and messing around. Of course it's not their fault But had we been informed of this we would not have taken the room even if it was for free!!!( We will never ever get another Junior Suite!! With the restricted views we hardly had any sunshine our Balcony It was always wet or damp couldn't really use it!!!! When we looked out our views were completely spoilt by the staff smoking and chatting!! ( Again it's not there fault they have to sit there!!) We went to reception to comment the lady wasn't interest and said all we could do was write to you at head office, Royal Caribbean on our return!!! We traveled bus which was new, comfortable and for us it meant the start of our holiday. We were late getting on the ship due to a strict hygiene deep clean after a small S & D breakout on the previous cruise. The Safety Drill went ahead even though passengers were still trying to broad THIS IS SURELY AGAINST MARITIME LAW as all passengers must take part!!!!!! Albeit that your staff in the past have been Fabulous on this trip they weren't!!!!! We would stress that it's not there fault, it's all the cutbacks, less staff working to hard, making mistakes and making our time very impersonal To which we were saddened to see!!!!!! What's happened to all the nice things like folded towels etc. Ice Sculptures, dinner staff going around singing or just to music with us guests waving our serviettes,The Flower Trolley, champagne and chocolates,this is the type of thing we liked on our cruises. Making this type of holiday unique, that's why we chose cruising and introduced our friends and family to it there were twelve of us last year and it was wonderful what's Happened!!!!!!!!!!! Last year a few of our group smoked they went outside didn't mind at all but this year you have allowed it in the casino we use the casino quite a bit and all we could smell was smoke it was awful and In fact that is all you could smell all over!!! I'm sure in fact I know it's not allowed to be in public places because secondary smoking causes CANCER it's also against the law!!!!!! But as you are on the ocean you think you can do as you please If that carries on that's something else we will not be doing going in the casino!!!!!!!!! It's so sad to see a company of your calibre and 40 plus years in the business to loose track on what cruising is all about we know that it's always about making money but surely please don't loose sight of that personal touch that quite a lot of cruisers like. The staff have always been very polite and professional but to many cutbacks has changed all that, My Time dinning has also changed the way the staff interact, they just don't have the time to be friendly!!!!! Even your entertainment has become like what you would expect on a caravan camp holiday!! Although their was a couple of star turns to which you flew in!!!!! The ship it's self was in need of a complete update because everywhere looked dated. We read that the ship had some work done on some areas but we did not see this!!!!!! Our only savour to this holiday was the trips we took around the cities, getting off the ship for home was good! We have a cruise booked next year and sadly if it's like the one we have just been on we won't be returning to Royal Caribbean. Thankyou for listening and we hope you can take these few points on board. Shaun Wood   Read Less
Adventure of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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