1 Helpful Vote
Sail Date: October 2014
Took a cruise on RC with daughter and granddaughter. I have cruised on Norwegian many many times and was sickened by Royal Caribbean's cleanliness policy when it comes to bedding. Normally, I don't check bedding but my ... Read More
Took a cruise on RC with daughter and granddaughter. I have cruised on Norwegian many many times and was sickened by Royal Caribbean's cleanliness policy when it comes to bedding. Normally, I don't check bedding but my granddaughter wasn't comfortable on her bunk so I proceeded to remove a thin mattress from my bed for her and found it was soiled with a very large brown stain. (nothing like spilled coffee) Also, found the sheets with brown streaks across them. I asked our steward about it and was told that it was all disinfected and not to worry. I told him I know about people that are incontinent or get sick and end up accidentally soiling the bedding and about how some sexual acts leave fecal streaks on the sheets. There is no sure way of disinfecting anything soaked with feces. I asked if this was the policy of the company and he said that it was (he was very sheepish about this and admitted that what I know, to be true). So we slept on feces soaked bedding. I happen to know that NCL incinerates anything contaminated by blood or feces. There is no attempt at cleaning or disinfecting. Even carpeting is replaced if need be. They store mattresses and carpeting on board just for this reason. I will never ever take another cruise with Royal Caribbean - never!. Sick! On the bright side, the ship was very ornate. That's all that was nice. The dining was disappointing as we were only allowed on the lower level of the restaurant. (On NCL we have no assigned seating or time for dining.) Made us feel like 2nd class people - the food was not good. The crew seemed less than joyful almost like they were under duress. On Norwegian, the crew has always been very happy and helpful, although I know for a fact, that they sometimes 'paint' the smile on just because it's their job. Crew on every ship for every company are overworked and way underpaid - working about 75 hours/week for a straight so many months with no days off. This cruise was a total waste of time and money. I did complain to the company but got a generic response. PS just joined this site and the cruise was a couple years ago so I don't remember dates for sure. I'll be on the NCL Epic in Sept 2016!! YEAH Read Less
3 Helpful Votes
Sail Date: November 2014
This is the worst cruise we ever had. Food choice is better at any fast food place or Chinese restaurant, the idea to have open just one pizza cafe on the 5th floor after 8pm for 3500 people is far beyond logical thinking. After 9pm it was ... Read More
This is the worst cruise we ever had. Food choice is better at any fast food place or Chinese restaurant, the idea to have open just one pizza cafe on the 5th floor after 8pm for 3500 people is far beyond logical thinking. After 9pm it was the only place, except room service, to have a snack with a couple dozen of shaking tables where hundreds of people were trying to find a free chair to sit. Hundreds of unsupervised kids running around the ship, all parts of the ship and all floors, loud yelling, pushing guests, jumping stairs, cursing, scaring guests... and all that from morning to late night and even after midnight. What are cameras for? What is the security for? We wanted to have fun and be secure on our vacation. Why do we have to deal with it after paying our, I would say not so cheap, price for the cruise? All that bothersome was not only once, it was going on all the time till the last night, we had to see and hear that zoo, bringing security attention to it couple of times, with no help. Breakfast in the restaurant was taking too long just for the service timing, not ordering, service... if we ordered an omelette, it cost us half morning waiting for it, so we stopped doing orders and eat what was in the buffet. My husband had to ask for coffee couple times (once is not enough) a few mornings, water was not served for breakfast at all, only juices were served, even when we asked for it (it is either waiter forgot about it or it was not included in price of cruise). Not a single morning we received water in the restaurant. The idea to make the drill for the crew during breakfast was even greater, we just had to leave the ship without eating our food ordered because we could not get it within 45min after ordering, so we just had coffee and left. Breakfast in the Windjammer on 11th floor is simply wild, because of the crowd, hard time to find a table to sit, unsupervised kids sneaking/running/jumping on the way, ( what is that security for and why nobody cared about it even after making complaint to the front desk? ), also the personnel in windjammer would definitely help finding free space to sit for guests and offer water or coffee, we had it on previous cruises, but not this one. The only great experience (that is why i made it 1 instead of 0 on the survey) we had on this cruise is with our ROOM ATTENDANT, we never saw him during the cruise except couple times he wished good time when we were leaving for the day, which is great, room was clean and towels always changed. Five starz! Dinner time at the restaurant was EXTREMELY slow, our group of 12 was seating at 6pm and finishing dinner after 8pm, because of slow service. Dishes were delivered to our table 20-30min after ordering, sometimes we did not get some dishes that we ordered at all. Our table was 12 people and we placed our orders pretty fast, within 5-10min after reviewing the menu. This is not the fault of the waiter i believe, the waiter and waiter assistant were great, but the whole management altogether could do better, maybe for 12 people table they could have some priorities or assigned another waiter or assistant waiter to expedite serving, that is probably for corporate to think over this situation. There was barbecue served on the ship on the "Day at Sea", 12:30pm to 1:30pm. One our of this event for 3500 guests ship, It was a disaster by the pool. Around 2000 people line to get a plate of barbecued pork rib. The line was going on for half a mile around the pool and jacuzzi area where other guests were trying to relax and swim. Yes, nobody asked them to wait in line, but this is what happened and it cannot be deleted from my memory. I think this is also something to think over for the corporate. Entertainment is the main thing on the ship in our opinion and entertainment of this cruise did not meet our expectation. We did not like it because it was boring, translated in Spanish, poor performing quality, cheap content. There was many different language speaking people on the ship and for some reason instead of making all talk, presentations, songs, etc.. in plain English, it was translated in Spanish... It destruct attention of people who do not speak Spanish. Even TV programming was mostly in Spanish with a few channels in English. Why? TV channels could definitely do a lot better, it was not like that on our previous cruises. Guests from Puerto Rico were making majority of the cruise and that is not suppose to make me or other guests from different parts of USA being GUESTS of Puerto Rican crowd on the ship. I, my husband, and our friends on the ship felt like more attention, including language preference and entertainment, was brought to PR guests during the whole cruise. Is that because the ship was departing from San Juan? If that so, I will tell everyone I know not to get any cruise departing from that port. Ever. We had an unused onboard credit portion which we wanted to cash out. The front desk denied our request to get the cash or credit for it, so we had to find something to buy on the ship. I would rather have it rolled over to my next cruise or purchase a "gift card", if cash option is not available. I believe that the onboard credit is part of what we paid for when we purchased this vacation, and it is not supposed to go to waste if not used. Virtual money is also money and there should be a way to give it back in some form. Having people buy stuff on the ship that they don't need is not a very good solution. We feel that we wasted good amount of time and money by purchasing this cruise. We were using Royal Caribbean line for our vacation as our preference and it is over. Now we need to look for something better, more reliable, more professional. After this cruise we lost our interest and loyalty to this line and we have to share it with all our friends and people we know. We sincerely hope that corporate management of Royal Caribbean will do something about everything we described above. Read Less
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3 Helpful Votes
Sail Date: February 2015
I want to start off by saying that the ports were all wonderful (RC had nothing to do with that other than getting us to each port). Our room was spacious and clean, but dated 1672. The TV choices were poor unless you wanted to PAY for ... Read More
I want to start off by saying that the ports were all wonderful (RC had nothing to do with that other than getting us to each port). Our room was spacious and clean, but dated 1672. The TV choices were poor unless you wanted to PAY for premium movies. I purchased the UP (ultimate package) and always ended up waiting 20 minutes or more to get a drink. The bar menu was the same at all bars except the Champaign Bar. So when ordering outside of the Champaign bar, they didn't have or know how to make the drink. So, it was a very boring drink menu. Not worth the money. Plus, they up charged you for certain drinks even though you had that highest paid drink package. RC is really good at up charging. And, to boot, they scanned your card and printed out a receipt for you to sign hoping for an additional tip. That was very annoying. As if you didn't pay enough!! And if you didn't tip, you got snubbed by the drink staff. The Children's play center (6-8) was garbage. It was un-organized and boring. There security was not up to standards as well. We are regulars on Princess Cruises, and RC is by no means even close to what Princess offers for the children at the play center. There children's pool slide was only open from 4-5. I mean, come on.....what was up with that. There itinerary for each day was pathetic for the kids. They also combined the 6-8 with the 9-11 as there were not enough kids on board for them to validate opening up each play center. That was not realistic for them to do such a thing. The food was awful! The sit down dinners were nasty and the buffet was the same every day. Breakfast, lunch and dinner. The 24 hr tiny, tiny, café was the grossest food you ever eat in your life. The pizza was worst then what you got in grade school cafeteria. The staff was very nice, but that couldn't make up for the lack of quality food. It was worse than disgusting. Thank god for the bread. That was the only good thing at dinner. And maybe the salad bar if you made it to the buffet. The desserts were boring and plain, yuck and yuck. Same every day, and gross. Nothing special. Room service's menu was gross. there is an up charge between 12-5 which is bull!! The only thing that was good was the coffee in the morning. O, and the bananas, yogurt and boxed cereal. There is no place to sit outside and eat unless you want to sit next to the smokers. Their salt water pool had so much chemicals that it literally burned peoples skin and eyes. Everyone who jumped in screamed "my eyes" from them burning out of their sockets. The Jacuzzi was OK even when 50 people tried to squeeze into one Jacuzzi. The entertainment was boring. We had 2 comedy nights, one singer, the RC dancers, and the Ice Skaters. The first comedy night was packed as there was nothing else going on. The second time was at midnight and there is nothing like having a midnight show and then having to get up for a beach excursion at 8AM the next day. The singer was good if you were in a nursing home as well as the RC dancers. The best was the Ice Skating show. During the day if you opted to stay on the ship, the only thing you had to look forward to was the same darn movie playing on the big screen over and over, day after day. Who ever planned out entertainment should look for a new job because this was the most boring cruise I have ever been on. Talk about cut-backs. The ultimate design of this ship compared to other ships I have been on was truly the worst. It was not a "friendly" ship. It was quite boring, had lack of common areas to relax and had no WOW factor. RC also advertised on the Adventure of the Seas as having ROYAL BABIES, which they do not. They also do not have JADE restaurant and Johnny Rockets was greasy and gross and the 6 dollar charge is too much. It should be free considering their already lack of dinning choices. All and all, I could not recommend RC to anyone. Please, trust me, I Have been on celebrity and Princess and RC didn't even come close. They nickel and dime you. The food was terrible. The staff was always begging for a tip. The entertainment stunk. The pool was over chlorinated. The kids centers were awful. Their drink options were poor and lack of!! NEVER AGAIN RC. NEVER AGAIN!!! I will stick with Princess or Celebrity. Read Less
2 Helpful Votes
Sail Date: June 2015
Over the years we have completed over 60 cruises on different cruise lines. We recently completed our third cruise on Royal Caribbean. We sailed on the Adventure of the Seas out of San Juan Puerto Rico. This was the worst cruise we have ... Read More
Over the years we have completed over 60 cruises on different cruise lines. We recently completed our third cruise on Royal Caribbean. We sailed on the Adventure of the Seas out of San Juan Puerto Rico. This was the worst cruise we have ever taken and positively the last on Royal Caribbean. We hadn't sailed on Royal for a few years and decided to given them another try after some disappointing cruises thinking they may have improved. The ship is old and it looks old. It reminds me of visiting a budget hotel that time forgot. The food at every meal was served cold, dried out and tasteless. The menu was uncreative. The entrees were the size of appetizers. [Example: Four small dumplings; pear and arugula salad or a strip of beef on top of cold salad in a soup bowl were entree.) Desserts had no taste. Giovanni’s, the only specialty restaurant on this ship, with a charge $25pp was no better than the MDR. The center of the ship is called the Royal Promenade. In the evening this area becomes clogged with entertainment, store tables, café’s, bars and people. It is almost impossible (and hazardous) to use the promenade to get to the other end of the ship. I do have say the crew is very friendly and will go out of their way for guests. But I have never had so many crew members asking to write reference cards for them. Read Less
1 Helpful Vote
Sail Date: August 2015
It has been 9 years since we used RCCL and the changes have been significant. No more: ice in room (unless you ask), no more towel animals (only 3x per cruise) only one steward per room (no assistant), lower quality and choices of food, ... Read More
It has been 9 years since we used RCCL and the changes have been significant. No more: ice in room (unless you ask), no more towel animals (only 3x per cruise) only one steward per room (no assistant), lower quality and choices of food, charges for nearly everything, rooms smelly and unclean and dinner dress code non-existent. Adventure of the Seas is for young drinkers and was poorly designed. Dining room in the middle of the ship. Elevators only forward and center making it a hike if your stateroom was towards the aft. RCCL compares to Carnival and certainly NOT to Holland America. We received NO help on getting boarding passes for return home and we would HAVE to purchase a minimum of one days internet ($9.95) to do that The future cruise director refused to help me and I am 70% blind. Only saving point was the Irish Pub on board but they only had one draft beer because they couldn't get their other beer taps fixed. The dinner servers were great as were the bartenders at the "Duck & Dog". Otherwise it was poor example of what RCCL used to be. We will not use again. They overdid their cost cutting. WE would rather pay a bit more and get more of what a cruise line should be. Shore excursions are way overpriced and there was a very limited choice. Much better deals at the end of the docking pier. Read Less
2 Helpful Votes
Sail Date: February 2016
We cruised on the Adventure of the seas in Feb 2016 and I was disappointed in many ways. First the ship was run down. The room was a sunset veranda but there was no view. We were told the view was partially obstructed. In reality it ... Read More
We cruised on the Adventure of the seas in Feb 2016 and I was disappointed in many ways. First the ship was run down. The room was a sunset veranda but there was no view. We were told the view was partially obstructed. In reality it was totally obstructed. We booked a shore excursion that through the cruise line and they claimed we would see the oldest working rum distillery in the Caribbean. The distillery was not working and was simply a junk yard. We complained about the excursion and asked for a refund but they were not receptive to a refund. After a couple days they did agree to a 50% rebate. They did not review the excursion prior to selling it. They should not have charged us. Royal changed the gratuity policy since our last cruise with royal in 2012 and add them to your stateroom bill. No one told us about this even when we asked about paying the gratuities. So we paid gratuities and after leaving the ship found our stateroom account was also charged. I called Royal and they refused to make any refund on the doubled gratuities. Although I have felt Royal had the nicest ships, good service and good food in the past I don't believe I will sail with them again. We have sailed 5 times with Royal 2 time with their sister line Celebrity and 2 times with Princess. Princes told us the gratuities would be added to our account Royal never did. This was the worst cruise experience I have had. Read Less
12 Helpful Votes
Sail Date: March 2016
Booking agent Dorothy on RC site lied at time of booking seven months ago. Thirteen in our group. We're told would get all adjoining rooms on balcony with all partitions open for us. WRONG. Not allowed. Maid told us to go get a ... Read More
Booking agent Dorothy on RC site lied at time of booking seven months ago. Thirteen in our group. We're told would get all adjoining rooms on balcony with all partitions open for us. WRONG. Not allowed. Maid told us to go get a Phillips screwdriver and take them off ourselves. We didn't. We were told anytime dining..WRONG. Forced to 8:30 eating with two children. Toilet broken..fixed after seven hours .internet SLOW for $60.00 special last three days...only worked two days and s-l-o-w. Wheel chair accessible terrible for one member. Debarkinga joke. Wheel chair member sent to dark bar on forth floor. Oops, RC meant Imperial Room on five. Booked tour of San Juan for 7:30 debarking day. Wheel chair people not on duty until 8:00 am. Two people on duty at Service Desk to handle problems that morning. Last count, twenty five people in line with problems. Won't go into salad dumped on back of member in dining area. Slot machines all broke at 5:30 pm on day at sea...many cruisers had to get dressed up for fancy night. Drinks 12.00, Soda 4.00, nothing free...nickel and dimed to death. Was offered a bottle of wine for compensation. Told them what to do with it. Web site terrible and everyone lies just to get you on the ship..we thirteen we never go RC again. This was our eight cruise for all of us so we weren't rookies. Food small portions and anything chicken very dry. Read Less
6 Helpful Votes
Sail Date: June 2016
The ports were the reason we chose this cruise. But that is the only thing that was worth the trip. Customer service is NON EXISTENT. Never have I been more disappointed in the service at every single level of this ship. It started ... Read More
The ports were the reason we chose this cruise. But that is the only thing that was worth the trip. Customer service is NON EXISTENT. Never have I been more disappointed in the service at every single level of this ship. It started with no help with your luggage when checking in. Lazy lazy people all around with their hands in the their pockets. Now that the majority of people get the drink packages, they no longer have staff to serve you drinks. Congratulations, you pay 100% up front with tip and now you get SELF SERVICE. And you will wait a long time at the bar for the 1 bartender to make your drink. They are making a killing and the customer is getting screwed. Every single day the buffet for breakfast and lunch was EXACTLY the same. Exactly the same. And it was not good. Hamburger, hot dog, sad pizza and tacos. The deserts were something you could expect to see on a hospital tray. We went to one show, the adult comedian. He was crude and told jokes we all already knew. The beds were hard as rocks and I stayed in a Grand Suite. So I expected to have a better experience. I can tell you what I would do if you are thinking of going on this cruise. Fly to the port you most want to see. Skip the bad food, the miserable boat drill, the lazy staff, and the 28 inch single bed for a luxurious bed that you can get in a good hotel on the beach. Aruba and Curaçao have an EDUCATED and smart tourist positive group of taxi and excursion directors. I will go back to Aruba. No more cruises for me. Read Less
14 Helpful Votes
Sail Date: July 2016
Bad judgement. This is an aging battle wagon, worn out, noisy and dirty. The skulking mood of the crew matches the dark tone of this worn out junk. If you love horrible cafeteria food served amongst hordes of overweight Americans you will ... Read More
Bad judgement. This is an aging battle wagon, worn out, noisy and dirty. The skulking mood of the crew matches the dark tone of this worn out junk. If you love horrible cafeteria food served amongst hordes of overweight Americans you will love RCL and this ship. The sewage system which apparently is 20' from my room has been worked on for the entire cruise by an apparently puzzled staff. Late night parties that keep your grandchildren awake.....oh you will just love white night. The entire floor above us sounded like it was going to collapse. I called the operating to complain and they sent a man to our room. He basically said, "too bad, it will end at 11:30. The food in the starlight lounge was mediocre and the staff friendly enough. However when dining I prefer a crowd that dresses a little better than their best t-shirt and flip flops. Overall.....NO stars.....disgusting Read Less
3 Helpful Votes
Sail Date: July 2016
The ship is worn and dated. Except for a couple of crew members the crew was under whelming and didn't care about the service they provided. I believe prepaid gratuities go a long ways in the drop off in service that we saw this ... Read More
The ship is worn and dated. Except for a couple of crew members the crew was under whelming and didn't care about the service they provided. I believe prepaid gratuities go a long ways in the drop off in service that we saw this cruise. RCCL no longer opens the dining room for lunch so you must go to the Windjammer cafe for lunch. The lunch menu was basically the same every day of the cruise and they continuously closed off large sections and ran out of food. This particularly happen just as people started returning from port. I had to eat gluten free and it took great effort to get gluten free bread or buns in the cafe. I often had to wait for more than 20 minutes to get it and then when I went to get items to make a sandwich or something the carved meats had run out. This ship has a nifty coffee bar/snack bar at the end of the promenade, but it was so over run with unruly teenagers it was virtually useless. We had the best head waiter and room steward of any cruise we have been on. The entertainment by the ships singers and dancers was far below what we have experienced on our other 13 cruises. There was virtually no Caribbean music played anywhere on the ship. There was no steel drum band at the pool. Mostly the only music at the pool was by a DJ and it was Rap or Disco and deafening loud. When the DJ wasn't at the pool or in late night clubs he was set up in the promenade and played the same type of music, but louder. You couldn't hear the person next to you talking even when 100 yards away. Musically the only saving grace on the ship was Bruno Aguilar in the piano bar and he was excellent. There were 2 comedians on the cruise and both were pretty vulgar even at the family entertainment time. I can't imagine what the late night adult show was like. Of course attendance at these events is optional and we chose not to attend. Musically the only saving grace on the ship was Bruno Aguilar in the piano bar and he was excellent. This cruise offered almost no enrichment activities such as classes. They offered an adult only napkin folding demonstration/class but it was so over run with 5-8 year old children that we could not participate. It was done on top of the piano in the piano bar. The crew should have advised the parents that this was an adult only class. From what the crew told us, there were about 400 more kids on this ship than usual and they were extremely loud, rude, and out of control. The parents wouldn't control them and the crew was afraid to say anything to them for fear of offending a parent. It was a safety issue as they would run and bump into people, Several times I was almost knocked down. I love kids, I have my own, but something needs to be done or someone is going to get hurt. We learned our lesson, no more late July or early August cruises out of San Juan. I am not sure we will cruise with RCCL again. We paid a lot of money for horrible cruise. We had been on RCCL ships about 6 times, Celebrity 6 times, Princess 1 time, and Carnival once and this wasa the worst experience we have ever had. We'll have to go back to Celebrity which is our favorite even though they are owned by RCCL. Read Less
Adventure of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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