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Crystal Serenity Cruise Reviews

5.0 / 5.0
Editor Rating
277 reviews
43 Awards
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Cruiser Rating
4.2
Very Good
277 reviews
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Featured Review
Had very high expectations and happy to report the cruise exceeded expectations!
"As a couple we invited a family member to travel with us and Crystal Cruises offered us the trifecta: upscale cruise ship, fabulous itinerary and a single cabin supplement for our family member. We have cruised on..."Read More
Johnskis avatar

Johnskis

2-5 Cruises

Age 50s

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1-10 of 277 Crystal Serenity Cruise Reviews


We had a great cruise on the Serenity

Review for Crystal Serenity to Panama Canal & Central America

CruiserFromMaine avatar

CruiserFromMaine

10+ Cruises

Age 60s

We had a great cruise on the Serenity from Miami to Los Angeles. This was the first leg of the 2020 World Cruise. Food and wine are an important part of cruising for us. We found the food to be very good to excellent with only a couple exceptions. The included wines were certainly up to the task. The service was great throughout the ship. We received particularly good service from Phil on ...
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Sail Date: January 2020

Cabin Type: Deluxe Stateroom with Verandah (slightly limited view)


We Jumped Ship In Cabo!

Review for Crystal Serenity to Panama Canal & Central America

alwaysonaship avatar

alwaysonaship

10+ Cruises

Age 50s

After 55 cruises, the Crystal Serenity was such a unsatisfactory cruise, we made arrangements to get off the ship in Cabo San Lucas and fly home. Yes we left. This was the first leg of the world cruise and we found it to be a major disappointment. We looked at each other one day, and decided enough was enough and let’s leave. We contacted the concierge and made all the arrangements, got on the ...
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Sail Date: January 2020

Cabin Type: Deluxe Stateroom with Verandah


Not worth the price

Review for Crystal Serenity to Caribbean - All

Piatravelgal avatar

Piatravelgal

6-10 Cruises

Age 60s

Too expensive for what you got.food was good, service was good. Shore excursions were expensive and poorly done. Complaints to the excursion desk were blown off. Not much to do on sea days or in down hours. Okay, I have to add more to post. There must be fun things to see on Turks,Antigua and or St Lucia. But we were packed into small Nissan mini buses or rough riding trolleys. Some guides ...
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Sail Date: December 2019


Superb excellence

Review for Crystal Serenity to Caribbean - All

bstoronto avatar

bstoronto

10+ Cruises

Age 70s

This ship is elegant and the staff are all wonderful. Lounges are delightful. Entertainment is amazing. They even have a magician aboard who entertains groups of only 20 at a time with very clever tricks. Beautiful live music everywhere. Cabins are spacious and excellent. The food is to die for. It is the best cruise line we have ever been on and we have been on most. This was not our ...
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Sail Date: December 2019

Cabin Type: Deluxe Stateroom with Verandah


Not the same Crystal

Review for Crystal Serenity to Caribbean - All

barnstormer avatar

barnstormer

10+ Cruises

Age 70s

We went on this cruise to share time with family, to escape cool weather and visit San Juan. We spent 3 days in San Juan, disappointing in these times where counties we have visited have prospered. True there had been a hurricane, but very little signs of real growth on their own, just milking what they could get from the US. Overpriced goods and poor food. To us a cruise is measured by three ...
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Sail Date: December 2019

Cabin Type: Penthouse with Verandah


Other Great Crystal Cruise

Review for Crystal Serenity to Caribbean - All

CRUISEVET84 avatar

CRUISEVET84

10+ Cruises

Age 60s

We went on this cruise to relax and get a full service treat and in one. This is our 3rd cruise on this ship and we were not disappointed with the room,service or entertainment. I enjoyed the trip because everything you do is paid for and they don't nickel and dime you for everything . It is nice to order a new drink and if you don;t like it then you can order something else. It is also enjoyable ...
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Sail Date: December 2019

Cabin Type: Deluxe Stateroom with Verandah


First Class all the way

Review for Crystal Serenity to Caribbean - All

chefmur avatar

chefmur

10+ Cruises

Age 60s

This was my 60th birthday celebration so we decided to go higher end. We have sailed with Disney with our kids and lately on the newer HAL pinnacle ships. We were overall thrilled with the cruise and are now spoiled. We booked a verandah cabin and were fortunate to be upgraded to a Seabreeze Penthouse with butler. I think the word penthouse was a little over exaggerated although very nice it was ...
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Sail Date: December 2019


What is wrong Crystal?!

Review for Crystal Serenity to Caribbean - All

Andelle01 avatar

Andelle01

10+ Cruises

Age 70s

Two years ago I had a cruise with the Crystal Symphony, and my husband valued it with a 10 + !! Fantastic... That is why I chose this year again for Crystal, but this time as a solo-cruiser because my husband passed away. Everywhere is advertised that solo-passengers are welcome , there is a meet & greet party, there are hosts and solo passengers tables....etc. Before my trip I even ...
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Sail Date: December 2019


A very mixed review ....

Review for Crystal Serenity to Caribbean - All

mindySUE avatar

mindySUE

10+ Cruises

Age 70s

This is a mixed review for what should have been a stellar cruise experience .... based on the considerable price per person that was charged. It appears that since the Chinese consortium has taken over this line ( last year ), some things have changed, perhaps not for the better.  We booked this back this  back-to-back "tres cher" 16 day cruise two years ago. We wanted to try what we thought ...
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Sail Date: December 2019

Cabin Type: Deluxe Stateroom with Verandah (slightly limited view)


Not the ship for us

Review for Crystal Serenity to Caribbean - All

moomax6 avatar

moomax6

10+ Cruises

Age 70s

Beautiful ship. Excellent crew. We wanted a holiday getaway. Haven’t been back to Caribbean for many years. Friends highly recommended Crystal so decided to give it a try. This is mostly a ship for people who like food, alcoholic beverages, Bridge, Mah Jongg & computer classes. Short on sports activities. Dining: was rather disappointing. Aside from speciality restaurants, choice is ...
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Sail Date: December 2019

Cabin Type: Deluxe Stateroom with Verandah


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