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3 Helpful Votes
Sail Date: January 2019
If you are young, successful and looking for fun over a visit to a funeral director to discuss a whole ship ready for their wills to be read, then this would not be the ship you want. Sadly, they just did an expensive renovation, trying ... Read More
If you are young, successful and looking for fun over a visit to a funeral director to discuss a whole ship ready for their wills to be read, then this would not be the ship you want. Sadly, they just did an expensive renovation, trying to put new lipstick on an old pig. They feel and look of the old part of the ship, shows its sagging age and the Chinese who just bought it, are clearly doing to the passengers, what they have done to our trade deficit over the last 20 years. Taking taking and taking, skimping on the return and clearly showing the cost cutting measures over the expensive lavish experience one expects from a 6 star experience. I am not sure who is giving out 6 stars anymore, but for sure , crystal has paid for such an advertisement with Travel and Leisure magazine, because there is no way they are 6 stars. They are lucky if they pass the 3.5 mark. The staff is lovely, but clearly they cut back on the European quality of staff that they had, for the much less expensive and clearly not AAA diamond or Forbes 5 star trained by any stretch of the imagination. Be sure to use a travel agent and never go directly through Crystal directly, as they will make promises over the phone, and through "off the record" text messages to your personal cell phone, but will deny anything was ever promised, if lord for bid, you ever do not save the text. I saved the text and they still denied that they offered anything more than a room that would have been more luxurious if it was the engine room, versus the old, dilapidated rooms that they put you in, where about 30% of all the items in the room, either broke, failed to work properly, or needed total replacing. The new Chinese owners have been so cheap on their takeover that the staff and former guests have NO PROBLEM, telling you all the things that they cut out, stopped offering without "special ordering" or clearly are sub par, such as the entertainment shows on board, and the age of the rooms, showroom, certain bars and the handles on doors. Most door handles have a metallic base that seems to start becoming very abrasive as the sea water rots them away and they don't want to replace them because they are too cheap. They replace all lighting with fluorescent light bulbs. But they were so cheap, they kept the old dimmers made for incandescent light bulbs and when you try to dim the lights, they flicker and give you a headache. That is if the cheap old dimmers even work at all, both of mine broke within one week after I boarded. My main cabin door had a huge crack in the side, they spent two hours fixing it. They have overcharged for things they never advised they were charging for, and they were almost totally forgetting to pick me up prior to the disembarkation due to schedule problems. It has been such a mess, I would not want you to travel on Crystal if I WAS PAYING FOR YOUR TRIP. I would not want you to sue me because the free cruise was so bad, you wanted all the money back that you never paid. It can be that bad at times. Try a newer ship, a better attitude and not a company that has new owners that are so upset about the cost of ownership, that they cut at every corner and you feel it from the moment you walk on board. Please do your homework, and make sure that you ask lots of questions, because "all inclusive" include lots of FREE HEADACHES AND NIGHTMARES that they do not offer FREE TYLENOL for. Read Less
4 Helpful Votes
Sail Date: January 2019
We chose this cruise because we had not been on the Crystal for a few years and as it was a round trip return from and to Los Angeles it seemed to be very convenient. For years we have been trying to convince our friends to try the ... Read More
We chose this cruise because we had not been on the Crystal for a few years and as it was a round trip return from and to Los Angeles it seemed to be very convenient. For years we have been trying to convince our friends to try the Crystal and were finally able to get them to come with us only to find it was not as good as it used to be. The lunch buffet was so bad that we just gave up after a couple of days. We tried the dining room which turned out to be even worse The specialty restaurants were fabulous. The food, staff and atmosphere were exemplary. The ship did not appear to be as clean as it used to be. Our suite which had been refurbished seemed smaller due to the new configuration but the shower was incredibly worth the extra money.The toiletries were horrible, with artificial scent which I am highly allergic to. Entertainment was excellent. However, the casino rules were disgusting and no wonder it was always empty. Lastly - to have 6 ports on a 7 day cruise on the West Coast was a total loss. Aside from San Francisco and Cabo San Lucas (which was not on the itinerary) are the only 2 safe and exciting places to stop at. Most passengers complained they did not enjoy the quiet ocean experience when the ship is at sea. Crystal needs to recognize that plus the savings on Port Charges could benefit the pricing for passengers. Read Less
3 Helpful Votes
Sail Date: January 2019
Over the past 32 years I have been on over 40 cruises on about 20 cruise lines. I always remembered our 1993 cruise on "Crystal Harmony" as the best of them all, but it was very expensive. Eventually I decided to try Crystal ... Read More
Over the past 32 years I have been on over 40 cruises on about 20 cruise lines. I always remembered our 1993 cruise on "Crystal Harmony" as the best of them all, but it was very expensive. Eventually I decided to try Crystal again, as their prices were comparatively more affordable than in the 90's. I read some pretty negative comments on Cruise Critic and was dubious, but it turned out to be a fabulous cruise. The ship is beautiful and super-spacious and from the outside has beautiful lines reminiscent of the old ocean liners. There was never a wait anywhere (except getting on the tenders). The service was impeccable and the food and entertainment fabulous. I loved some of the special touches in the stateroom not found on other ships. I went as a single and never felt uncomfortable, ignored, or crowded out and though I didn't dance I appreciated the presence of the dance hosts. The entertainment was much better than on other ships despite being on a smaller one-story stage. There was never a problem finding a seat in the showroom, unlike other cruises where you had to show up an hour ahead to even get a seat. And the shows were a full 45 minutes and 3 production shows on this cruise versus 30 minutes on Princess and only one production show. I loved the ballroom dance quartet that performed in the Galaxy lounge twice on our cruise. Tea in the Palm Court was wonderful. The Brazilian BBQ at Churrascaria was unbelievably good as was the food and service in Uma Uni Japanese restaurant. I did not try Prego. It was really nice to not have to deal with paying for alcohol, soda, etc., tips and Wi-Fi. Wi-Fi speed was excellent. I had a few nit-picky complaints about the stateroom design, embarkation in L.A. was awkward and confusing, and the tendering operation was not very efficient. An added bonus, since I am now cruising single, is they are single-friendly, with single supplements from 30% to 75% depending on the cruise and how early you book. I am switching my allegiance from Princess to Crystal now! Read Less
8 Helpful Votes
Sail Date: December 2018
The ship is truly showing its age ,even after a major drydock. We stayed in a new seabreeze penthouse. Sofa was so hard that it felt as if we were on a park bench. No bed ruffle to hide our luggage. Ship is all cut up and just not ... Read More
The ship is truly showing its age ,even after a major drydock. We stayed in a new seabreeze penthouse. Sofa was so hard that it felt as if we were on a park bench. No bed ruffle to hide our luggage. Ship is all cut up and just not graceful. Not many public spaces. Mozart tea was served and i was brought tea without a cover and the cakes tasted as if they had freezer burn. Too many smoking areas on the ship. No introduction to the officer staff.or medical staff. The palm court is no longer a comfortable place to sit and watch the ocean. They chopped up the room with a huge bar and halving the size of the dance floor. The spa is showing its age.. so, so ,small. One more thing.. i was surprised by the lack of the handwashing reminders! Many times when i put my hands to get the hand cleaners at the restaurant I found they were empty or not working. The food was very good though. We travel alot and frankly the ship and Crystal just disappointed me. Read Less
6 Helpful Votes
Sail Date: December 2018
Perhaps my expectations were too high, but I was disappointed in many ways with Crystal ... the food, entertainment, lack of activities, the invisibility of officers, etc. Don’t know what the CD does to earn his keep. Saw the captain ... Read More
Perhaps my expectations were too high, but I was disappointed in many ways with Crystal ... the food, entertainment, lack of activities, the invisibility of officers, etc. Don’t know what the CD does to earn his keep. Saw the captain only once in 14 days. Long-time Crystal cruisers were not welcoming to newcomers. Food was hit and miss ... usually a miss. Not at all the gourmet cuisine I expected on Crystal. Entertainment was, at least in the Galaxy Lounge, far too loud and not geared toward us older folk. Trivia was held only four times in fourteen days! I’m used to Trivia four times a day! Not a friendly ship. Will not sail on Crystal again. Apart from the Christmas decirations, there was no ‘merry’ atmosphere and very little (if any) Christmas music ... not even piped. No carol singing or Christmas show. The two bartenders in Crystal Cove bar, Themyo snd Marja, were great. And, single malt scotches were available on the all-inclusive drinks menu. Read Less
15 Helpful Votes
Sail Date: December 2018
My family and I had sailed several times on the Serenity, and we were looking forward to seeing the extent of the recent renovations. We were very pleased with the new look of the ship and the renovations done to the public areas. The food ... Read More
My family and I had sailed several times on the Serenity, and we were looking forward to seeing the extent of the recent renovations. We were very pleased with the new look of the ship and the renovations done to the public areas. The food and service are as memorable and perfectly executed as we remembered them to be, and some events, such as the Vintage Room and the supper club very much exceeded expectations. The new all-inclusive service is very comfortable, and we never felt pressured to order upgrades to the very fine list of wines, spirits and beers on board, although we did treat ourselves to some outstanding labels under the guidance of our amazing sommelier, Tilmar Pfefferkorn! The service aboard ship is outstanding. Not only are your every needs met swiftly and with grace, but staff quickly gets to know your preferences and often seems to anticipate your next request. Special services are also outstanding. We had a member of our party that required medical attention due to a pre-existing condition, and the medical staff did an outstanding job of successfully dealing with the problem in a caring manner. We will definitely be returning to crystal Serenity or Crystal Symphony for our next cruise experience! Read Less
6 Helpful Votes
Sail Date: November 2018
We have sailed on Serenity several times before and love it: huge interior spaces for the number of passengers; outstanding service; delicious food; provocative speakers; exciting evening entertainment. But, the ship has shown its age ... Read More
We have sailed on Serenity several times before and love it: huge interior spaces for the number of passengers; outstanding service; delicious food; provocative speakers; exciting evening entertainment. But, the ship has shown its age and the formal, fixed seating dinners belong to a bygone age. Thus we were anxious to see the remodeled ship featuring new dining options. Smooth embarkation in Lisbon. The big changes, aside from decorative finishes throughout are revamping the formal dining room as Waterside--more like a suburban country club than a banquet hall--and creation of new deck 11 evening dining venues--one Asian and quite nice and the other a Brazilian style steak house that I find of limited appeal. Why? It really is not that much of a physical transformation for a part of the buffet area set aside for it but mostly because who wants that much food at night after being well fed all day. One of our preferences for Serenity over its very similar sister ship Symphony is the much larger Avenue Saloon where for years one was regaled by an outrageously bold piano player singer who had a devoted following. On this cruise his replacement was a bid disappointment. Serenity has a large physical fitness area and good classes there. We will sail both Crystal liners again particularly on the extended crossings. Read Less
9 Helpful Votes
Sail Date: October 2018
My wife and I chose this cruise to celebrate our 30th wedding anniversary. We had been to both Spain and Portugal previously and had a great time. The ports of call of the Iberian Sojourn were exactly what we were looking for. We spent ... Read More
My wife and I chose this cruise to celebrate our 30th wedding anniversary. We had been to both Spain and Portugal previously and had a great time. The ports of call of the Iberian Sojourn were exactly what we were looking for. We spent 3 nights in Barcelona before we left and had a blast. The embarkation was smooth and the staff was excellent throughout. Our room with a veranda was larger than our hotel room in Barcelona. The first morning in Valencia they would not let "independents" off the ship until those who had made Crystal excursion reservations were allowed to leave. So we could have walked to our tour but because they would not let us leave so we had to race for a cab with other "independents." That was the only morning where leaving the ship was a problem. What needs to be added is that the Crystal excursions were priced way over the top-2 to 3 times as much as privately booked tours. I guess if you can afford it and you value seeming security then you might pay for the Crystal excursions but I did not see any extras booking that way since they were the same tours. For the most part people who write reviews have something very negative to say. I want to laud the staff and crew for wonderful service at every level. That being said, it is still hard to justify the amount of money that was spent for the cruise. All of our table mates raved about the food throughout every meal-perhaps leading to impossible expectations. At the main Crystal dining room the food was very good for cruise food, but it wasn't nearly as fresh or flavorful as the food we ate in each port city. At the end of the day, it was cruise ship food. The exception would be the Silk Road restaurant. We had a wonderful meal there but the Prego restaurant was only so-so. The breakfast buffet was good and the sit down cafe Tastes had excellent breakfasts also. For a ship this size the entertainment was good. There were many activities for people that did not want to leave the ship at each port but the are definitely geared to an older clientele. This is not a cruise for young couples or children. The cruisers were mostly affluent, white Americans who liked the America-centric aspect of an international cruise. Why you would travel 7000 miles to have the same experiences that you get in the USA is baffling to me. Read Less
18 Helpful Votes
Sail Date: October 2018
When I embarked on Crystal Serenity in Barcelona on Sunday October 7, I recalled that my last cruise on this ship was well over almost 4 years, yet I was pleasantly amazed (but not surprised) that many restaurant staff, under the direction ... Read More
When I embarked on Crystal Serenity in Barcelona on Sunday October 7, I recalled that my last cruise on this ship was well over almost 4 years, yet I was pleasantly amazed (but not surprised) that many restaurant staff, under the direction of Leo, to me the master of all cruiseship Maitre D’s, could still greet me in name. Such is the hospitality level of Crystal cruises that many Crystal Society members return to the ship. The embarkation took no time, even the ship was practically full. Embarkation began at noon though in theory rooms are available from 3pm, but in a PH cabin mine was ready. There was a special luggage storage that takes care of hand luggages so that any guest can enjoy a leisurely lunch. Such is the hospitality with full attention to detail that makes what Crystal is, particular with direct comparison to the two cruises that I just had disembarked (I took 3 consecutive cruises in 30 days). This cruise, trade named Iberian Sojourn, a standard 7-day trip ending in Lisbon, has an ideal itinerary in that travel distance is short so that it is all port days and passengers have ample time in each port. The Spanish ports are, to me, more interesting than the Mediterranean ports in Italy that practically every cruiser has visited. In each port Crystal of course provides free shuttle so that one enjoys free and easy visits. Because of all-port, there was no formal night and the well-loved Mozart tea was not served. I have had many Crystal Cruises (my first was on Crystal Harmony, before Serenity was built), and as an old timers I can see good changes under new ownership of Genting Hong Kong. The ship was renovated only about 4 years ago, and on embarkation I learned that after this trip the ship will undergo dry docking for a whole month for another important renovation, probably the most important because the ship will re-emerge in November offering open sitting dining (Crystal Symphony had completed that process). Hitherto if Crystal was to be faulted as a luxury ship it was the two sitting system that requires one to eat either too early or too late. No more, and then my only regret is that, if I had this knowledge, I would have chosen to cruise after the renovation. A luxury cruise differs from a standard one mainly in space per passenger and crew to passenger ratio, and of course in service and food. Crystal offers best service second only to SeaDream (but the latter carries only 100 passengers with similar number of staff). Crew members here do not change ships, though there can be re-deployment as since the Genting takeover, Crystal has added two yachts and five river boats (not to mention even a luxury air operation). Great that virtually same staff members serve so that the important ‘recognition scenes’ are in place. But it is the delicate improvement of food standard that makes the ship remarkable, at a time when cutback is seen in the whole trade (including Silversea which serves packaged orange juice unless you ask for the fresh). I agree with the latest Berlitz guide as it now rates Crystal above competitors Silversea, Seabourn and Regent. The Crystal food is truly enjoyable, now that the restaurant offers two menus, one modern and one traditional, therefore many choices. On this visit I tend to conclude that the ‘modern’ menu has improved much, with artful presentation and good taste (it had been a bit ‘funny’ in the beginning as I tasted it on Symphony two years ago). There are three alternative dining choices in addition to the main restaurant, all offering good quality of food (rather than quantity in the number of available restaurants). All guests can dine twice in an alternative restaurant free (otherwise it is a mere cover charge of $35). Dining on Crystal Serenity is a real pleasure even for gourmets, and among the best at sea. Entertainment is never a strong area for Crystal. Ship size and mature passengers not really keen on shows do not justify lavish productions such as on sister company Dream Cruises, but the quality is good, and even more than on a big ship, there are always also alternative local shows in port in addition to the production show. Of these I watched one of the best acrobatic show at sea (or indeed on land) in the Balskat Duo which had performed with Circuit de Soleil. But I see the very same production shows that are old fashioned. The singers try to make more noises to lure the young, but I see few youngish passengers. The cruise director, Gary Hunter is a master of his trade, however. It is the most port intensive cruise that calls on a port very day, and all ports are interesting except for me, Gibraltar, which is however a convenient stop on route. The last night we stayed overnight in Lisbon. Valencia was the first port of call and the free shuttle takes passengers directly to the old town. It was a great visit, walking old streets and seeing various historic landmarks. Next port is Alicante and we arrived on a Spanish holiday that most shops are closed, but the town is beautiful and even with some initial rain it still makes a day of pleasant stroll. The weather was cool and pleasant. Malaga is next, and alas there was no sunshine on the Costa del Sol on our arrival. Some rains in the morning and I wonder if those who took excursion to Seville fared better. Malaga itself is interesting and it is gateway to many interesting points. As a frequent visitor to this region, I did not rush to any places, having seen them many times, and to me the ship is the destination Particularly the ship is Crystal, no matter rain or shine. Pouring rain in Gibraltar in the morning but it cleared up in the afternoon. I always think it is funny to see UK chain stores in town and here one dispenses the British pound. But Cadiz is interesting, as we had the full day I went out on my own in the afternoon my way while I have time to take an excursion in the morning. As if by bad luck it falls on another Spanish holiday, though many shops open for tourists. The morning excursion was good in that I visited sights slightly out of town that I had not seen out of my two previous visits. There was ample time to return to Cadiz proper for a stroll in its old streets in the afternoon. The trip ends in Lisbon and we stayed overnight here. It was good as there is much to see in Lisbon but a very strong wind arrived at dinner time so that the terminal was closed for the night. This is strange; though I am sure no one will opt to go ashore in such windy condition anyway. I took Crystal’s transfer to the airport early in the morning and the trip was perfectly organized, with many helpers that virtually take your luggage from ship to your check-in counter. This ends my very pleasant trip and I look forward to returning to Crystal Serenity when it operates the Open Sitting Dining. Read Less
21 Helpful Votes
Sail Date: September 2018
I wanted to begin by saying that in life nothing is absolutely perfect all of the time. The same applies to a cruise. With that said overall these cruises exceeded our expectations. We knew going into this that the down-side would be ... Read More
I wanted to begin by saying that in life nothing is absolutely perfect all of the time. The same applies to a cruise. With that said overall these cruises exceeded our expectations. We knew going into this that the down-side would be all ports and no sea days other than a planned arrival to one port at Noon which still isn't a sea day. As a result we knew less enrichment, less time to get to know fellow guests not staying on and that with full cruises that specialty restaurant venues would be busy. We knew that we would have to move one time. This is a review of our sailing on board Crystal Serenity between September 23, 2018 and October 14, 2018. OVERVIEW ========= Three seven day cruises comprised this back-to-back sailing . We visited 19 Mediterranean ports-of-call with no sea days over twenty-one days. Overall, we had an outstanding time between the on-board experience and the ports of call we visited. Although Serenity was going into dry-dock the day we disembarked one would never get the sense of this. The crew was focused on the present cruise, providing an outstanding experience to the guests. Almost all food items were available and the end of the cruise ended on a high note. There was not attempt to push guests off the ship on disembarkation day. THE SHIP ======= Crystal Serenity is now fifteen years old, and the ship continues to be in excellent shape. It is well maintained. Yes, there are some areas that need a makeover and also some areas needing to be detailed. Areas that have gone through makeover since the inaugural voyage include all staterooms and suites, the lido deck, the shops, portions of the casino area , the children's area, the Crystal Cove lounge and a few other areas. The upcoming dry dock will bring several changes including open seating and the conversion of the Crystal dining room to Waterside, the change from Tastes to a Silk Asian restaurant, the makeover of the Palm Court and Stardust Lounges, the addition of a nighttime restaurant on the Lido Deck, the conversion of some staterooms to suites, new flat screen televisions in all rooms and a few unannounced enhancements. The makeover of Stardust which I mentioned will provide lots of new possibilities for that room. We continue to enjoy the layout of the ship, the wrap-around promenade deck and the space to passenger ratio. When we boarded Serenity in 2005, we realized this ship was a perfect size for us; not too large and not too small. It was on that cruise that we decided to book a World Cruise. Those areas that I think will benefit the most from the dry dock will be addressed; Palm Court and Stardust. I hope that the Crystal Cove can be updated in a future dry-dock. CUISINE ======= We thoroughly enjoyed the dining experience. We dined at most of the venues with the exception of The Trident Grill and The Bistro. This is not to say that each and every item was perfect but if something was not to our liking this was an exception. Most items were very much to our liking. We enjoyed the selection of food items including its diversity. Something that is very important to us is the ease of being able to change something out whether that is how an item is cooked to ingredients in a salad. We enjoyed the wait staff in all dining venues. We have had the same Senior Waiter in the past including when our family was on board last year and on Northwest Passage. Our waiter was wonderful as well. We didn't know him from prior cruises but he was truly a gem. Our Head Waiter was wonderful. We dined at Silk Road one time and chose to eat the other two times in our room. There is no question on seven day cruises with high occupancy the specialty restaurants get very busy and IMHO work better on longer cruises with less people visiting them each evening. With that said, while very busy the waitstaff team was able to keep up with it by working as a "team". Often various dishes were served by several different waiters and this made things work. Many of the waiters have been working there since we first sailed in 2005 and have been there since 2003. Head Waiter Mario from Prego was filling in as Head Waiter on these voyages and demonstrated team work himself. We dined at Prego three times. Its busiest times were during the last part of our meals and later at night. The overall experience was wonderful and what we have come to expect from Prego; great food, cuisine, service and a wonderful dining experience. On two of the three visits I had the addition (they don't call them specials) and on the last visit the item I had for an entree didn't work for me. So I can say that twenty of twenty one dinner entrees were wonderful and one was not. That is a good statistic. We dined at Tastes two time for dinner. Both were very enjoyable. Between the two nights we tried most of the items and loved the majority of them. We keep breakfast simple. I chose not to have the birthday breakfast. We enjoyed lunch in the dining room two times. Actually if time permitted I would go each day because we love the service but with me playing paddle tennis we go to the Lido Cafe. That is the one meal that we don't linger like we do with other meals. The variety of food offered at the Lido Cafe was terrific. Since these were seven day cruises they didn't have any themed buffets. As this was a port intensive cruise and with touring many times it was not busy when we dined there other than the day that we arrived to port at Noon and it opened at 11:30 AM. We had the Vintage Room dinner and the food was terrific as was the wine and the overall experience. The difference between Symphony and Serenity is the location of the galley to each room so the food on Symphony arrives hotter than Serenity. BEVERAGES ========== We continue to enjoy the inclusive wine. It is diverse and we find it better than we have had on other cruise lines offering inclusive wine. Since inclusive rolled out a few years ago the number of spirit brands has greatly increased, as has the beer selection. As noted below Crystal has also rolled out a new drink menu. We had three different sommeliers during our sailing as they rotate each voyage. All three were very knowledgeable and two of the three I thought were excellent with one very good. The bar staff is superb. We primarily went to the Crystal Cove. One night we went to the Palm Court. One of the bartenders was a bar server in January of 2007 and when we were on Northwest Passage the year before. She hadn't seen us since then. She not only remembered our name but where we sat in the Avenue Saloon. Amazing. ENTERTAINMENT ============== The cruises featured individual artists as well as Crystal’s own team of entertainers who in our opinion are the best in the cruise industry. Since these were short cruises unlike longer cruises there were not as many shows offered at night. We didn't go to much of the evening entertainment for a couple of reasons. My only suggestion is that given the number of in-transit guests (250 continued from cruise one to cruise 2 and around 125 from cruise two to cruise three it would have been better to have varied the production shows a bit more from cruise to cruise to minimize repeat performances. There certainly are other shows that could have been performed. I understand the first show being repeated and one other one but would have avoided any other repeats. As has been the case the past couple of years we enjoyed having more than one musician in the Crystal Cove before dinner as was the case with Irina on Violin and Richard on the Piano. They are wonderful performers individually and as a duet they have amazing chemistry and just added to the overall experience when we had pre-dinner drinks. THE LOUNGES =========== We changed things up on this cruise often sitting at the bar and mainly in the Crystal Cove. In the past we rarely have sat at the bar and really enjoyed this. It provided an opportunity to speak with the various bartenders, to watch them perform their magic, to learn about all sorts of drinks, and it had the added benefit of allowing us to converse with lots of guests and many we have never sailed with. Recently Crystal rolled out a new special drink menu, which includes a focus on drinks made with gin served in Sangria Glasses. This is in vogue in some selected places on land. For me this was something new, and I enjoyed many of the drinks instead of having wine before dinner. I feel that I have a much better appreciation of differences in gin and an array of drinks. I would not have tried this if not for a few folks on this board sharing their experiences from recent cruises. THE CREW & SERVICE ================= The crew is amazing and reflects the culture we have seen since we first stepped onto our first Crystal Cruise in 2002 on the former Crystal Harmony. The crew is professional but also is very human and very welcoming and we adore them. It is that human side and feeling of family that I have not experienced on other lines. Yes, the more you sail with the crew the more you get to know them but I am reminded on that very first Crystal Cruise how in very short order I realized they were seeing us as people rather than just a number or just a suit. They truly have become our extended family. They work hard to make the experience theybest they can. We met some crew members for the very first time and in a matter of a day or two we felt the same chemistry with them as we have with so many other members of Team Serenity. INTERNET ======== This was our second cruise since full complimentary internet was rolled out. Overall we had a similar experience between this cruise and our one on Symphony in May. The overall Internet ranged from excellent to very good. Yes, there were a few times when the Internet slowed or when it was not available but this was the exception. and far better than a few years ago. With this said experiences can vary by person. Early on the first voyage a friend on-board from Cruise Critic said her Internet was poor while at that point in time ours was terrific. It could be that her room is located in an area of the ship where the connectivity is less strong as ours. Another factor can be where in the room one is using it and other factors include type of advice used and even the internet browser. I do post a lot of photos and when I post them on my blog I go with lower pixels and that allows for easy uploading of photos. Since we are not printing those photos uploading with lower pixels does not change the view of the photo on a blog on cruise critic, etc. We also experienced excellent quality when placing phone calls using a Wi-Fi connection on board the ship, using apps such as WhatsApp for phone calls, texting and even video calls. THE PORTS ========= This was a port intensive cruise as we visited 19 ports over 21 days. We enjoyed the vast majority of ports and the time spent in port. We were able to revisit ports and see many for the very first time. In short, these three cruise was a fantastic opportunity to experience a nice range of ports. We love the Mediterranean and prefer visiting this area in September/October or April/May. SHORE EXCURSIONS ================ We did one Crystal Tour, which we arranged through the Los Angeles Office, which was a tour of Florence. The tour exceeded our expectations. Our tour guide had a solid background in art so she could lead us through the artwork in the places we visited and explain what we were seeing in a way that was easy to understand. The driver was courteous and drove safely to and from and inside Florence. This is a tour we will remember for the rest of our lives. EMBARKATION/DISEMBARKATION ============================ The process of getting on and off the ship was terrific. We would have to say this was one of or the most organized disembarkations we have ever experienced. We used a Crystal private transfer. We met the Concierge at the designated time, which is 15 minutes prior to the transfer time. The vehicle was already there. The concierge took us down to the port shuttle, which took guests between the ship and the building where the luggage was being held. When we entered the building the Chief Concierge greeted us, took us to the section where are luggage was located, and one of the many porters who were all in suits took our bags and put them on a trolley. After saying our goodbyes to the Chief Concierge a Crystal representative escorted us to the vehicle waiting for us. She went over the details with the driver. When we arrived to the airport another Crystal representative who escorted us inside and verified where we would go for check-in met us. CHANGE ======= In the eighteen plus years we have been sailing Crystal and close to thirty years of cruising we have seen a lot of change. Then again the same applies to all our life experiences. Change in today's environment is coming at a faster pace than ever before. Today most of us use smart phones. Those didn't exist back in the day nor did the ability to use your own personal computers when we first sailed. On our first Crystal cruise sodas and bottled water were not included. Many of the changes have been driven by three things; Innovation by Crystal Cruises. The competitive environment. Changes demanded by people of all cruise lines. Most of us are resistant to change. We are creatures of habit. I found that at work and with people we know and see it when we cruise. Yes there are a few items we miss from those earlier days of cruising but they have been driven mainly by the three areas I mentioned. At the same time we appreciate many of the changes. I remember when inclusive was rolling out the vast majority of Crystal Society Members who we know said this would be the end. Crew would leave. How would the bar staff know your names? The service would be poor. Etc., Etc., Etc. Like most new things there were some startup issues. Slow pouring of wine. Insufficient choices of wine, beer and spirits. In time, IMHO all of this was worked out and just like other luxury lines new guests would think this is the way it has always been. On of the things I like best about inclusive is that it has made the lounges so much more social and vibrant. I also like that if you invite someone to join you there is not the issue of who pays for the drink. I also like not signing for each drink. The change to open dining is the most current of the changes. Just like inclusive this will be tweaked, and tweaked, and tweaked until Crystal gets it as good as they can. I am reminded that the ships were not built with open dining in mind or for that matter the new evening dining venues. The reality though is both ships have been evolving to open dining the past couple of years. On our recent cruises many people were showing up at hours that we not the time for main or late dining and the Maitre d' was being creative to get them seated. I believe that each of us has changes that we like, some that we are indifferent and some we don't care for. That's the way changes work, but some of them that one person doesn't like another one does and again some of these are driven by people. An example of that is evening dining attire. FINAL COMMENTS =============== We have another Crystal cruise on Serenity scheduled for late December and look forward to seeing the "changes" that are being implemented in the dry-dock. We have already experienced open dining on Symphony but even this on Serenity could look slightly different based on experience gained on Symphony such as the set up of the tables at the new Serenity Waterside. After sailing this ship so many times and with Crystal Cruises frequently these back-to- back cruises still exceeded our expectations. I can't tell you how much my wife and I enjoyed these cruises. When you arrive back to the ship from port each day they say welcome home. For us that is the way we think of Crystal. Until next time. Read Less
Crystal Serenity Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 4.4
Entertainment 5.0 4.1
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 4.5 4.5
Value For Money 4.0 3.9
Rates 5.0 4.1

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