Sail Date: May 2018
The dining and cabin services was excellent. We enjoyed the live entainment and games. The ports visited was second to none, we enjoyed the different culture and history, and the excursions was informative. The time spend on land should ... Read More
The dining and cabin services was excellent. We enjoyed the live entainment and games. The ports visited was second to none, we enjoyed the different culture and history, and the excursions was informative. The time spend on land should be a little longer so one can appreciate the history and lifestyle. Excellent variety of excursions at the various ports of call although some were quite expensive. The crew members was very friendly and always willing to assist is any way. The ship is very clean and well maintained for its age. The meals in WJ was good, but some consideration could be given for those who do not eat beef and pork, bur overall the meals was excellent. We enjoyed the evening shows and events, it was enjoyable. Overhall is was an enjoyable for our group of 14, and we had a wonderful time onboard and at the various ports. Read Less
Sail Date: May 2018
My family and I celebrated my mom's 55th birthday on the cruise. The service we got from all crew members was second to none. Fantastic service from the wait staff, room attendant and especially the Head Chef. On Two of the nights we were ... Read More
My family and I celebrated my mom's 55th birthday on the cruise. The service we got from all crew members was second to none. Fantastic service from the wait staff, room attendant and especially the Head Chef. On Two of the nights we were treated to a special dinner by the chef of traditional dishes fron our home island, Trinidad and my mom was serenaded by the wait staff with a special fruit cake made for her- also a traditional cake made in Trinidad. The farewell performances by the restaurant and kitchen staff were absolutely amazing and the Parade of nations at th end of the cruise was fantastic. Our room attendant was very nice and accommodated our every requeat with a smile. The service on this cruise was like no other cruise I have ever been on. Special mention should be made of Melvin Periera and Nadie in the dining room, Head Ched Benedict and our room attendant Shermon. Read Less
Sail Date: May 2018
We had a great time. It was only 5 days which is all the time we had. We spend an additional day in Copenhagen which I would recommend. The canal cruise was very interesting and well priced. It is worth wile to pay for a guided tour ... Read More
We had a great time. It was only 5 days which is all the time we had. We spend an additional day in Copenhagen which I would recommend. The canal cruise was very interesting and well priced. It is worth wile to pay for a guided tour with only 5-10 people rather than the free city tours. The Serenade although older was very clean. The staff was the highlight. They were so friendly and amazing to live with for the week. They remember our names and what we liked. The entertainment was a good variety of music, dance, along with a BMX entertainer. The service was top rate, from the room attendant, the waiters who greeted us each day like long lost friends sharing their experiences and giving us tips each day. The excursions allowed us to feel that we got a taste of each city and saw the highlights even though we only had a short amount of time. We travelled as a family and found ship life the best way to get activities that all of us like and still met for drinks and dinner each evening. I would definitely go again. Read Less
Sail Date: May 2018
We booked this cruise to introduce cruising to our adult children and grandchild (for ourselves this was our sixth cruise). It was an excellent choice because of many reasons. The embarkation and disembarkation went very smoothly, the ship ... Read More
We booked this cruise to introduce cruising to our adult children and grandchild (for ourselves this was our sixth cruise). It was an excellent choice because of many reasons. The embarkation and disembarkation went very smoothly, the ship was tidy, clean, has amazing features, most of all the impressive atrium with glas cabin elevators, also at the outside. The staterooms were attended very well and everything was functionally in good shape. We only had dinner in the main dining room, with one exception when it was more convenient for our granddaughter (after a long excursion) to use the Windjammer self-service restaurant for a quick bite. Both restaurants serve very nice meals with good choice. The entertainment varied a bit, the bands were ok, most solo musicians were excellent and had a good repertoire, making the cruise experience extra pleasant. The overall service was excellent. Being a beer man myself I was a bit disappointed about the collection of international beer brands available. I'm from Holland but not a Heineken fan, contrary to my soon to be son-in-law, so that's alright then after all. We all enjoyed the champagne, though. With the exception of our 17 months old granddaughter, of course. She had a good time anyway, looking around, pointing out where she wanted to go and charming crew and passengers alike to bits. The only Royal Caribbean excursion we did was the Peterhof and Hermitage in Saint-Petersburg and it was excellent: pleasant transport, very friendly and competent guide (Andrey). On top of all this, the weather was exceptionally good for the nordic region and the time of year, this was amazing bonus! Too bad Royal Caribbean can't take credit for that. In summary, the cruise was an unforgettable experience in the best sense possible! Read Less
1 Helpful Vote
Sail Date: May 2018
We chose this cruise because we had never visited any of these countries. Our state room was clean and very well-attended. The breakfast food in the Windjammers Cafe was okay. We especially enjoyed the dinner in the main dining room. Not ... Read More
We chose this cruise because we had never visited any of these countries. Our state room was clean and very well-attended. The breakfast food in the Windjammers Cafe was okay. We especially enjoyed the dinner in the main dining room. Not every dish was a hit, but those that were were stellar, and the service was truly exceptional. Entertainment options on the boat were quite limited. We found that we enjoyed the musicians in the bars more than the actual theater shows. We thoroughly enjoyed the destinations we visited and would highly recommend Alla Tours, which we took in Stockholm, Tallinn, and St. Petersburg. Kirsten, our tour guide in Tallinn, was especially memorable. She was patient, thorough, and extremely knowledgeable, able to answer all of our questions about the history of Estonia, its culture, and its beautiful architecture. We would recommend this cruise to anyone interested in visiting these destinations - just maybe not for someone expecting an exciting show every night. Read Less
Sail Date: May 2018
Used the ship because of the Norway itinerary, Fjords were grand. WE left from Copenhagen and visited Bergen, Geirenger, Alesune and Stavenger. We took small boat tours on two of the fjords. . The food was average. Breakfast just OK. ... Read More
Used the ship because of the Norway itinerary, Fjords were grand. WE left from Copenhagen and visited Bergen, Geirenger, Alesune and Stavenger. We took small boat tours on two of the fjords. . The food was average. Breakfast just OK. Dinner entrees were pretty good. The service was a bit better. Drink prices were about average with a dollar off draft beer for an hour each day. The ship was clean and easy to navigate. The clientele was suspect. Tattoos and poorly dressed. I guess there are standards but they are evidently not enforced. Jeans were worn everywhere and in all dining venues. It's not like it used to be. I hate having things for sale constantly pushed in my face as done on this cruise. Back to Oceania for this cruiser. I would not sail on this ship again and perhaps not even on RCL. We picked itinerary over cruise line. Read Less
Sail Date: May 2018
We wanted to visit the Norwegian Fjords...we weren't let down...all ports were excellent, however, cruising Geiranger Fjord, (known as the pearl of Norwegian Fjords), in magnificent weather, in a (relatively) large cruise ship certainly ... Read More
We wanted to visit the Norwegian Fjords...we weren't let down...all ports were excellent, however, cruising Geiranger Fjord, (known as the pearl of Norwegian Fjords), in magnificent weather, in a (relatively) large cruise ship certainly takes some beating? All four ports on this cruise, Stavanger, Bergan, Alesund and of course Geiranger offered something different...a trip along Lyse Fjord with its dramatic cliffs plus the dizzying sight of Pulpit Rock, is a must in Stavanger. Bergen, one time capital of Norway and a World Heritage city, does not fail to live up to the images one sees of its quaint waterfront. Bergen was also the home of Norways most famous composer Edvard Grieg. Alesund presents some fantastic Art Nouveau buildings, all reconstructed following a fire in 1904 that destroyed the town. Then, Geiranger, at the head of the Fjord, a village of around 200, surrounded by snow capped mountains, presents a picture post card image, not to mention the views from Flydalsjuvet and Eagle's Bend lookouts, located both South and North respectively. Life on board the ship was not diminished by the magnificent scenery it took us to. Serenade falls under the Radiance class of ships in the RC fleet, so does not boast 'mega-class'. It has 890 crew to cater for the the approximately 2490 passengers this equates to less than 3 passenger per crew member, so finding someone to assist is not a problem. We opted for 'my time' dining for dinner in the main dining room and apart from two evenings we were seated in an area serviced by an exceptional head waiter, his rapport with us and everyone else was second to none. Breakfast and lunch we opted for the buffet or Park cafe. One could never go hungry no matter how fussy an eater you are. Entertainment was 1st class, we attended several performances. We also enjoyed the many trivia games they had. We occupied a sea view balcony cabin, it was more than adequate for our needs, well kept by our cabin attendant. A nice touch are the folded towel animals left each evening If you take only one cruise...make it this...you won't be disappointed. Read Less
1 Helpful Vote
Sail Date: April 2018
First and foremost, my rating was based on the itinerary and ports of call. They were all beautiful, extremely cultural and lots of fun. Celebrity is usually our cruise line of choice but we have sailed on Royal Caribbean several times ... Read More
First and foremost, my rating was based on the itinerary and ports of call. They were all beautiful, extremely cultural and lots of fun. Celebrity is usually our cruise line of choice but we have sailed on Royal Caribbean several times with the last sailing in 2014. Oh, how times have changed. We noticed a definite decline in service due to a reduction in staff in every department. Our stateroom attendant had no assistant, there wasn't a constant bathroom attendant in any of the "public" bathrooms, therefore the floors were always a mess especially under the men's urinals. I understand talking to my wife that the women's bathrooms were just as bad. You are asked to save water by using the same bath towel, but the attendant can use several towels to make animals that are placed on your bed at night (How much sense does that make?) And, no more chocolate on your pillow. Bar service could be extremely slow depending on where you were at. Our first night in the Main Dining Room, my wine was served in a dirty wine glass by a server who blamed the bartender for pouring it into a dirty glass (In my restaurant, they both would have been in trouble. The bartender for pouring it and the server for serving it.) There are no longer suggestions of what wines to pair with the nightly entrees, there are no vintages listed on the Wine List and no more sommeliers roaming the floor offering their expertise. My suggestion if you are to eat at the Windjammer Buffet and desire a cocktail, wine or beer, stop at a bar on the way before you get there. The staff in the buffet has been decreased greatly and consequently has forced each of them to do double and triple duties, therefore you may not get your drink until after you have eaten. By the way, if you have missed a particular dinner in the Main Dining Room, no worries, it will be served eventually in the buffet. Drink prices we noticed have also doubled in price. Also, be aware that drink packages have to be bought in tandem. If one of you buys a package,(and to avoid any shenanigans) the other person in your stateroom has to buy a package of their choice as well. The theatre is not used as much as it should be for large extracurricular shows and demonstrations, instead, the Cruise Director has chosen to use the Centrum Bar on Deck 4 which does not have the capability of hosting large numbers of guests which forces a great many of us to view what's going on by leaning over the railings on Deck 5 thru Deck 10. What an inconvenience that is. The nightly newsletter called the "Compass," that was delivered to each stateroom always showed the casino winnings up to that point. No more. Nobody was winning. On a 16 night cruise, that's ridiculous. The slots were tight, tight, tight. We also noticed a difference in the staff's attitudes on board. Not as many friendly and smiling faces as we remembered. Let us hope that this isn't contagious throughout the Royal Caribbean brand. Read Less
2 Helpful Votes
Sail Date: April 2018
We chose this cruise because it had an itinerary that covered a lot of our bucket list. We were not disappointed; the ports of call were wonderful. Embarkation was seamless; we were on the ship in 10 minutes after arriving at the dock. ... Read More
We chose this cruise because it had an itinerary that covered a lot of our bucket list. We were not disappointed; the ports of call were wonderful. Embarkation was seamless; we were on the ship in 10 minutes after arriving at the dock. The weather in Lauderdale was beautiful but that quickly changed after the first day at sea. Unfortunately we were unable to get much time on deck unless we were bundled up in winter gear. By the third sea day the winds continued to increase and we were experiencing high swells. The doors to the deck were sealed and the "white" bags were strategically placed around the ships. Fortunately none of us got sick thanks to Bonine, no nausea at all and we continued to enjoy the food and dining venues. After six days at sea, we were happy to reach land (Punta del Gada, Azores) and from there on, we were kept very busy moving from port to port. Except for a very cold, windy and rainy day at the beaches of Normandy, all other port days were gloriously beautiful. We had two private tours (Azores and Cork, Ireland) arranged through our CC thread; and due to time constraints, we felt more secure taking two ship's tours (Beaches of Normandy and the Keukenhoff Tulip Festival in Amsterdam). We did DIY in Brugge, Brussels and Copenhagen. Again, what wonderful ports they all were. We had My Time Dining and never had a wait since I had previously made reservations on line. Food in the Dining Room was great some nights, other nights it was just fair. To be honest, I'm not that fussy as long as I don't have to cook and serve a meal. We pretty much had the same two waiters depending on which table we were at. Both were very attentive; no complaints there. The food in the Windjammer was good, varied and plentiful. Didn't know what to choose each day. We had lunch in the dining room a few days, which we really enjoyed. We at at Giovanni's Table one night and while my cruise mates raved about it, I thought it was just okay and not really worth the up charge. Speaking of up charges, RCI was relentless in hawking the pay dining venues. Could have done without that. Speaking of up charges, that is why I did not rate this cruise a 5. It seems as though everything that used to be included in the price of your cruise, now has a charge and doesn't come cheap. You want to learn to make cupcakes - you pay $25 for that class. You want to take a wine tasting class - another up charge. Pilates, Yoga, Spinning - more charges. The ship was very clean and well kept. She is holding her age well. The "free" activities during sea days could have been better and more of a variety . There was plenty of trivia, dance classes and karaoke. The cruise director, Carly, and her staff were wonderful and tried really hard to be accessible and available to everyone. The enrichment classes were not to our liking and we had little interest in them. Debarkation in Copenhagen was just as smooth as embarkation and were were at our hotel by 8:30 AM! I wouldn't hesitate to do another Transatlantic in the future. All in all, it was a great cruise with very few disappointments. Read Less
4 Helpful Votes
Sail Date: April 2018
We always choose our cruises based on the itinerary and this cruise was no different. We liked the idea of a transatlantic for the relaxation, and were delighted to find that combines with access to 2 of our bucket list areas of the world ... Read More
We always choose our cruises based on the itinerary and this cruise was no different. We liked the idea of a transatlantic for the relaxation, and were delighted to find that combines with access to 2 of our bucket list areas of the world - Normandy Beach and Flanders fields areas of the world. We took RC shore excursions to both areas. The Normandy beach tour was excellent and very moving, and 12 hours long with a long drive. We walked around a German battle area about Omaha and Utah beaches with bunkers and bomb craters still intact. Then we went down to Omaha beach where had a short time to walk on the beach and see the memorials there. Very moving. Lastly we went to a museum for lunch and several hours. This part of the trip was a bit disappointing and we would rather have spent more time at Omaha Beach. That said, there were 2 highlights. We were able to go down into the actual german bunker that Rommel used during the invasion which was quite fascinating, and we finished the day with a heart wrenching short video about the war and invasion. The Ypres (Flanders Fields) tour was superb. Our guide was born there in 1942 and spent his career removing and detonating mines - from Europe the first 20 years or so, then the middle east. Amazingly, they are still finding unexploded ordinances and bodies in the fields today - a hundred years later. We saw a couple of British military cemeteries and the place where the poem was written. We had free time in Ypres to wander the beautiful town & the was museum. You would thing Ypres had been built in the middle ages, which it was, but what you see is the recreation after it was totally destroyed in the war. Other ports - Azores & Cobh Ireland were beautiful and I would love to return to either. Amsterdam - The tulips were in season and we went to the Kuekenhof festival which was amazing! The only comment I have on that shore ex is that 2 hours is NOT enough time to take it all in. Main dining room - since the last time on this ship they changed to a one page dinner menu which included dessert choices. We did not like this at all. It presented much more limited selections and reduced the elegance of the dining. We did learn later that some of the things we missed (cold soups) were really available, you just had to know to ask for them. Again, this was a change we did not like. Service was excellent however. Entertainment was excellent and there was a fabulous lecturer who covered the history of the areas we were going to visit. As usual, RC tries to sell sell sell and it got old fast. Read Less
Serenade of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 5.0 3.7
Public Rooms 5.0 4.3
Fitness Recreation 5.0 4.1
Family 5.0 4.1
Shore Excursion 3.0 3.9
Enrichment 1.0 3.5
Service 5.0 4.4
Value For Money 5.0 3.9
Rates 4.0 4.3

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