4 Helpful Votes
Sail Date: December 2018
This was my first cruise on HAL. I was looking for a relaxing, no stress cruise and I got it! The only reason this is a four and not five star rating is because the ship is an older one and shows some signs of wear. But beyond that, ... Read More
This was my first cruise on HAL. I was looking for a relaxing, no stress cruise and I got it! The only reason this is a four and not five star rating is because the ship is an older one and shows some signs of wear. But beyond that, everything was superior. We had a balcony room, and it was larger than what I’m accustomed to on a ship.The food was the best I’ve had on a cruise in a long time. The entertainment, especially the selections of music each night, was excellent! Best entertainment I’ve ever had on a cruise ship. The staff is consistently excellent. Very friendly and helpful, great attitudes. I am a young 64-year-old, and was initially concerned about how many elderly people were on the boat, but that too ended up being a lovely experience. It was a quieter, More peaceful cruise than I’ve been on before. One of the best parts for me was not having to watch people pile up and consume ridiculous amounts of food. These cruisers are polite, quiet, and good dinner table partners. Highly recommend this cruise. Read Less
Sail Date: November 2018
We chose Holland America for our first cruise experience. We are a newly retired couple who generally prefer land-based vacations. However we decided to try something different for our birthdays (just three days apart). The Oosterdam ... Read More
We chose Holland America for our first cruise experience. We are a newly retired couple who generally prefer land-based vacations. However we decided to try something different for our birthdays (just three days apart). The Oosterdam did not disappoint! Everything was awesome, from the amazing service to the great food, to the terrific verandah stateroom. We are already looking forward to booking our next cruise, with HAL. Getting on and off the ship was easy and quick. When we embarked in FLL we were on the ship within an hour of arriving at just after 11 am. The ship was beautiful, certainly not new but definitely clean and well-appointed. The Pinnacle Grill was our favourite restaurant with fantastic service and really great steak. We found the wine selection to be very good. The ship draws an older crowd but we much prefer that over a “party boat” or tons of kids in the pool area. Our cabin stewards Purr and Ono were simply fantastic, always helpful and really upbeat. An all-round awesome first cruise experience! Read Less
Sail Date: November 2018
It was a good deal on a week that worked well for us. We like HAL. The room was adequate, our room steward excellent, and the location was right smack in the middle of the ship which made it easy to get around. I went to trivia twice every ... Read More
It was a good deal on a week that worked well for us. We like HAL. The room was adequate, our room steward excellent, and the location was right smack in the middle of the ship which made it easy to get around. I went to trivia twice every day, swam in the pool every day and attended a couple of the American Test Kitchen presentations which were very good. My husband's foot was bothering him so we did not go off of the ship except for San Juan. He seemed to be ok that day so we ventured out to Starbucks to retrieve our emails and phone calls. We were unable to dance which was too bad since we love to dance. We would have liked to dance in BB King's. WE were unable to attend any of the Lincoln Center presentations as the times did not work out for us. The food was wonderful. The salad that is prepared for you according to your choice is the BEST!! I miss it already. The Pinnacle Restaurant was excellent as usual and the dining room food was really good. One night I ordered all of the desserts!!! The ice cream was good. The no sugar added desserts were also delicious. The salmon and steak were prepared properly, as was the lobster (not overcooked). The onion soup is so so, however. We found that to be the case on the Konigsdam as well. The other soups were very good. The omelets were excellent as were the Eggs Benedict which I ordered in the dining room one morning. We met some very nice people on board as we always asked to share in the dining room. The pool had enough chairs in the shade which is what we like. The pool was not too cold. The Dive is terrific. All in all, we had a really good time! Read Less
3 Helpful Votes
Sail Date: November 2018
2018_11 Holland America Oosterdam Caribbean cruise Our first cruise and we were excited in the weeks before but once we boarded, we were awed way beyond expectations by the ship and our cabin. Everything was fantastic ! I think our ... Read More
2018_11 Holland America Oosterdam Caribbean cruise Our first cruise and we were excited in the weeks before but once we boarded, we were awed way beyond expectations by the ship and our cabin. Everything was fantastic ! I think our Signature Suite 8055, which was way larger than we expected, was largely responsible. There was *nothing* wrong with this cabin - wonderful air conditioning around the clock, the most comfortable beds ever, 3 lockers, a shower and jet tub in the bathroom, and a generous balcony - it was fantastic and we loved every minute of it. I guess the one issue was - we were under the pool deck (I think) and there was a lot of sound from lounge chairs being setup in the morning - but it did not bother us - and I am someone who is sensitive to sound. The fitness center was fantastic - large with lots of machines and great views over the bow. I stuck to dumbbells and the Precor upright bikes which offered lots of resistance. The $20 "fill a bag" laundry service was fantastic - I thought they would just wash and fold - but they pressed - and well! Pinnacle Grill was great - beautiful decor and great food although my steak was a wee bit overcooked. Lovely service. Cannaletto - the other premium restaurant - seemed like it was just a money grab. It's merely a carved out section of the Lido Market - not a separate restaurant - and TBH I think they're serving the same food you'd get in the Market. Get a salad and a build-your-own-pasta from Lido Grill instead - there I just saved you $15. Speaking of Lido Market - we thought it was pretty good generally but there were some real misses such as the filet mignon which was quite a disappointment, and the soups which never were that good. The salad bar was great, the "build your own pasta" was great, the asian section was great. Here's the thing tho - HAL mentions "legendary service" on their website. When it comes to the eating and drinking areas, I'd call it "questionable service". We were served water/tea only about 30% of the time in the Lido Grill. The bartenders were noticeably not pleasant - not angry or anything - just sort of procedural. In the 'fancy' dining room, I watched waiters traverse back and forth by our table for 15 minutes before I raised my arms to get one to stop for a bread refill. (Apart from that, we did enjoy The Dining Room on 3 different nights including Thanksgiving dinner which was quite good). Our cabin stewards were delightful and never failed to greet us by name from the moment we boarded. If all of the mandatory daily tip went to them, I would be ok with that. We didn't attend much on-board entertainment - we were too tired by 9pm! The trivia games were fun, and the casino, tho small, was enjoyable. The lounges / bars / common areas were mostly gorgeous. The Lincoln Center venue was good, tho small, and there were only brief performances here and there. The Digital presentations were pretty good - good instructor. The "Onshore Shopping" presentation was merely a diamond sales pitch, I'm willing to bet by employees of the diamon sellers. The shops were meh. The pool areas always seemed to have chairs and pool space available. I thought they would be chock-full but they weren't. We bought the thermal suite 7-day pass for $219/couple (we paid $250 in advance but they reversed the charge to $219 altho as I think about it they may have double-charged us - need to check). Thermal pool is great but wish it was a degree or two hotter. Never crowded. We enjoyed the Thermal Suite altho we used it only 4 or 5 times so next time, maybe just pay the daily fee. Couple gripes I have with their Navigator smartphone app. Missing/Incorrect information is a pet peeve of mine, especially when it is so easy to get it right, to everyone's benefit. - it says there are no ATMs onboard. This is wrong. There is one adjacent to customer service. Which I learned after waiting in line at customer service. BTW customer service charges 3% for cash advance, the ATM is flat $6. - I had to go to Infirmary one day. Navigator says *nothing* about infirmary. Turns out, it is open only certain hours, and you have to go to the *front* of the ship to get there. Navigator offers all sorts of ways to buy dining and excursions, but zero about a possible necessity like the infirmary. Disembarkation was annoying (is it ever not?) - the printed instructions were not clear - and we did not appreciate seeing a HAL employee bark at everyone, roll his eyes and shake his head at guests (who were paying his salary), when they failed to follow the routine, quite likely due to the poor/incomplete printed instructions. Read Less
2 Helpful Votes
Sail Date: November 2018
We chose this cruise because friends had already booked. The ship recently went through a renovation but it was clear the renovation was only in certain common areas. Our stateroom was filthy, old and very tired. Overall the food was ... Read More
We chose this cruise because friends had already booked. The ship recently went through a renovation but it was clear the renovation was only in certain common areas. Our stateroom was filthy, old and very tired. Overall the food was good except in the Lido area. I'm attaching some pictures of our stateroom so you can see how neglected it is. The overall entertainment was sparse, however, the cruise director was very friendly and asked for suggesions on how to make things better. Most of the staff was very helpful and attentive but the overall feeling we got from the cruise was there wasn't enough to do unless you wanted to go and sit and listen to people speak about different topics. We knew going into this cruise that HAL caters to a much older crowd but even older people enjoy some live music by the pool and clean updated accomodations. Read Less
Sail Date: November 2018
This is my 12th cruise, but the first time cruising with HAL. The cruise was a 7-Day “Western Caribbean” tour from/to Fort Lauderdale with stops at Half Moon Cay, Falmouth, George Town and Cozumel. I selected this cruise ... Read More
This is my 12th cruise, but the first time cruising with HAL. The cruise was a 7-Day “Western Caribbean” tour from/to Fort Lauderdale with stops at Half Moon Cay, Falmouth, George Town and Cozumel. I selected this cruise with MS Oosterdam as I found a very good Suite offer for this cruise during the thanks-giving week. Ship: MS Oosterdam is a mid-size ship that has space for ~2500 Passengers & 800 Crew. The ship (Fincantieri - Vista Class) is a standard sandwich built with cabins in the lowest decks, public areas including restaurants, shops and casino right above, again cabins in the middle decks and finally the open public area including Lido restaurant, swimming pools / bars and spa in the upper open decks. Special: This ship has a nice lounge, called Crows Nest in the fully forward upper section above the navigation bridge. Cabin: I booked a “Guaranty Signature Suite” and received SY Suite 5001. This Suite is located at Deck 5, fully forward. It is a very nice and spacious suite with a window in the ships front and a little balcony. The suite 5001 is an accessible suite, means it is bigger than normal suites and the bathroom has only one sink (normally, suites has double sink) and there is next to the toilet a shower area for wheel chair passengers. The furniture in the room are “old style” but fully functional. Due to the fact, the suite is fully forward located, the wind deflecting around the bow can generate a huge under-pressure and in this case, the balcony door is whistling like hell. As the ship is already at a certain age, the door has some gaps that can’t be really closed even not when the balcony door is locked with the key. This permanent whistling is disturbing from good sleep. I had two nice cabin stewards, which serviced the cabin twice per day and tried their best to close the balcony the best as they can. Dining: For me the most disappointing item on this cruise: As I had a suite cabin, for dinner, I was privileged to open your time dinner seating in the main restaurant at deck 2. Anyway, every day, a register at the restaurant entrance was required. Twice, I had to wait at the entrance with a device like at a steakhouse in the US. Ones, I waited 30min until my device has flashed and a table was available for me. The service in the main was very slow. Often, up to 2 hours were required for a starter and a main course!!!!!!. Dessert would require additional time that make me then to skip this. Eating in the Lido Buffet Restaurant had like on other ships a lot of disadvantage. Often, there were ques to get the food and at the end, the meal is cold when you receive your table to eat. New for me: Chefs served the Buffet. Means, you have not collected the food you like by yourself, always you need to explain to somebody (mostly a Chef) behind the desk what you want and how much you want. Hence, it was not possible to task a bit and if you like it take more or less of this item. Entertainment: The ship offers different kind of entertainment during the night. There is a Jazz club, Piano entertainment and classic music which offers programs on different evenings (but not every day). Further is the theatre with productions and the casino. During the day, there is no entertainment at all. Neither at the pool nor in the adult serenade area is live music offered. I heart, that there were games trivia & quiz offered during the day, but I haven’t participated at these events. Ports of call: The ports had absolutely nothing special. Half moon cay is nothing than a beach with one Lunch self service restaurant and some bars. Falmouth, George Town and Cozumel are heavily overcrowded ports with up to 6 big cruise ships together in the port. Resume: Cruising with HAL is different to every other company, I was cruising with before. Cruising in the Caribbean area is boring, as all destinations are similar and there are always too many cruise ships who are at the same time in the same port. Anyway, the experience on the ship, beside the poor dinner, was nice and I enjoyed this out time. Wouldn’t mind to select again HAL, but not again for a Caribbean cruise. Read Less
1 Helpful Vote
Sail Date: November 2018
We sailed on the Oosterdam Nov. 17-24, western Caribbean. This was our first time with Holland America having travelled with a variety of other lines. Boarding the ship was well organized but we were really surprised to be able to access ... Read More
We sailed on the Oosterdam Nov. 17-24, western Caribbean. This was our first time with Holland America having travelled with a variety of other lines. Boarding the ship was well organized but we were really surprised to be able to access our cabin immediately. Every other cruise line we have travelled with, we learned that cabins would not be available for 2-3 hours after boarding. The oceanview cabin was relatively spacious and had lots of closet and storage space. The bathroom, with a tub/shower combination, was much more comfortable than some other tiny, barely-fit-in-the-shower experiences we have had. The beds were so comfortable that I’d bring one home and replace our current, expensive mattress. Some reviews I had read worried me that this ship would present as old and needing some face-lifts. What we found instead was classic, elegant and refined. Every public space was like a very high-end hotel. The bars were truly relaxing areas to have a drink and enjoy private conversation in quiet environments. I was led to believe that very senior citizens are the primary clientele of Holland America but this was not at all the case on this trip. There was a broad range of ages, including some families with children. Perhaps most surprising, the pool areas were never clogged with people. We could always find deck chairs together as opposed to finding dozens of empty chairs with towels left on them for hours at a time. We have cruised on one of the new mega ships and will never do that again. Food is a very personal thing to comment on. In this area, I found the main dining room at the same level as most other cruises we have experienced, i.e., lots of high notes with some missed steps. Fish is a challenge when the kitchen is preparing so many dishes at a time and on 2 occasions, the fish was over cooked. There were some examples of potatoes that were like small pucks. The steak and lobster dishes were very well done. Service was attentive, water glasses kept filled, drinks replenished and coffee/tea always offered. Desserts were average. We did anytime dining and never waited more than 3-5 minutes for the 5 of us to be seated. When eating in the Lido, we were able to find seating without too much wandering around, even at the busiest times. Our room attendants were the best we have experienced. They were always cheerful, always had time to chat and never made us feel that they were looking for tips. This was also true of all other personnel on the ship, never walking past guests in silence, smiling and helping out in any way they could. The level of service that we experienced was exceptional. Our thanks to all. On all other cruises, the hallways were always crowded in the morning as the attendants raced to do up the rooms. On this ship, we never saw laundry baskets in the halls or cleaning supplies and vacuums. Several of us love cooking and were pleased that America’s Test Kitchen offers demonstration classes during the cruise. A stand-out feature for the musicians in our group was the on-board professional quintet - piano and strings. They presented several concerts and their playing was at a very high standard. I would plead with Holland America to enclose this performance space, a portion of one wall is open to a hallway and some guests, in spite of signs asking for quiet, have not learned to use their indoor voices. Glass could cover the open area and largely solve this issue and be respectful of the artists. When the ship arrived back in Ft. Lauderdale, we enjoyed a leisurely breakfast in the cabin as we were in no rush to disembark. We walked off with our bags at 10 a.m. and had no issues. We look forward to travelling with Holland America again. Read Less
3 Helpful Votes
Sail Date: November 2018
We picked this cruise to celabrate my wifes birthday and to enjoy the relaxing ports of call. We are currently a 3star mariner status. We have not been on a Holland ship since 2012. This was the second time on the Oosterdam over ... Read More
We picked this cruise to celabrate my wifes birthday and to enjoy the relaxing ports of call. We are currently a 3star mariner status. We have not been on a Holland ship since 2012. This was the second time on the Oosterdam over the years. Very disappointed in the food quality in the dinning room. Average variety of selections on menu, just not much flavour in any of the meals. Dining room service... As you wish dining, in the evening was the worst we have had in 22 cruises...will not rebook with Holland America. Good service in all bar areas that we visited with friendly staff. Most evenings, coffee or tea never offered. Entertainment, wasn't worth going to the lounge, yet another disappointment. Didn't use the pools but other commented water was lovely and warm. Used and enjoyed the Dry Sauna but very small and only approx 4 to 5 can enjoy at one time. Read Less
5 Helpful Votes
Sail Date: November 2018
This is my 4th Holland Cruise and 1st on the Oosterdam...it was great...staff was so nice and efficient from the minute we boarded to when we disembarked! Our stewards “Kadak and Sandi were great...always wishing us a good day with ... Read More
This is my 4th Holland Cruise and 1st on the Oosterdam...it was great...staff was so nice and efficient from the minute we boarded to when we disembarked! Our stewards “Kadak and Sandi were great...always wishing us a good day with a smile and taking the time to chat....our cabins AC was not working when we boarded..realizing that the crew would be busy with setting sail we did not mention it until the next day...they were very prompt in fixing it for us. Had dinner at the Pinnacle Grill...our reservation got mixed up but the hostess and the manager took care of us...we had Tudor and Caitlin for our servers and they were very helpful with answering our questions...the whole meal was relaxing and excellent. Febbi and Fern who waited on us in the Lido were so friendly and attentive. They are an asset to your staff...always remembered our name...we made it a point to sit in the area of the Lido that they were working. Of course the food was good...and the bread pudding at lunch is my favorite!! We had a wonderful time..as always .. on our cruise Read Less
Oosterdam Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.1
Entertainment 4.0 3.7
Public Rooms 4.0 4.2
Fitness Recreation 4.5 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 4.5 3.6
Service 4.0 4.3
Value For Money 4.0 4.0
Rates 4.0 4.2

Find an Oosterdam Cruise