1 Helpful Vote
Sail Date: November 2018
The embarkation was very quick and we were on the ship in minutes.We really enjoyed ourselves even though unfortantly we missed a couple of ports because of the weather.We were busy all the time with several wonderful lectures from Terry ... Read More
The embarkation was very quick and we were on the ship in minutes.We really enjoyed ourselves even though unfortantly we missed a couple of ports because of the weather.We were busy all the time with several wonderful lectures from Terry and Adam,drinking and eating too much and the entertainment on the ship was wonderful. David Niven was not only a hard working wonderful cruise director but put on a show that brought down the house. The cabin was excellent and really even though we had a butler it really was not necessary the food in Compass Rose was very good and if I had a complaint some of the food was warm not hot when I got it. Chartuse was nice but their menu was limited but dover sole was delicious Prime 7 was wonderful and anything on the menu was outstanding would go on a Regent cruise again for sure Read Less
Sail Date: November 2018
Third time on the Voyager, and sixth sailing RSSC. Good news: the regular cabins are still great; house keeping still strong and service oriented; refurb quite good; great menus in the restaurants; alhough food is very good, quality no ... Read More
Third time on the Voyager, and sixth sailing RSSC. Good news: the regular cabins are still great; house keeping still strong and service oriented; refurb quite good; great menus in the restaurants; alhough food is very good, quality no longer outstanding, and quite inconsistent; service WAY BELOW standards we always loved. Never had to ask for coffee, water and beverages in the past —— this time it was the norm. Wifi was the WORST! Regent probably had no choice but to give it for free. Been involved in mergers and acquisitions —— understand how new owners assume that they can operate the new acquisitions better and more economically than previous owners. In my opinion NCL either reduced F and B staffing or have new members that are not well trained. Captain and crew did a great job navigating the storm! Felt sorry for the room service waiters —— they really had a workout! Took our first Crystal cruse last year. Other than cabin size, service and food was superior. Read Less
1 Helpful Vote
Sail Date: November 2018
Our only previous OCEAN cruise was 20+ yrs ago, on a much larger ship. While we enjoyed a Viking River cruise several yrs ago, we had decided ocean cruises were not for us. We agreed to take this cruise because (1) smaller ship (2) ... Read More
Our only previous OCEAN cruise was 20+ yrs ago, on a much larger ship. While we enjoyed a Viking River cruise several yrs ago, we had decided ocean cruises were not for us. We agreed to take this cruise because (1) smaller ship (2) traveling w/ 3 other couples (3) everything included. We were not disappointed. Everything was great about the cruise - staff professional and available, laundry service, air travel Regent booked, our cabin (the closet w/ built-in drawers) & abundance our US outlets, well organized excursions. Disappointments: food not as good as Viking (however good selection and not too salty) and 1 of our included excursions was a waste. I believe the fault lies with the guide. A friend we were traveling w/ booked a private guide/van for our day in Rome. Very wise decision. We would book w/ Regent again. (Happy we booked thru Costco). Can't comment on entertainment or activities as we didn't have time for any of that! Ship was clean, well maintained and had attractive decor. I took too many "nice" outfits for evening and attribute that to my lack of understanding what to expect. Read Less
1 Helpful Vote
Sail Date: October 2018
the ship was very good, and we especially enjoyed the quality of the food in the main dining room. The weather, less so. We boarded in 80 knot winds (really) that tore an Azamara ship off its moorings that almost struck us. Our cabin was ... Read More
the ship was very good, and we especially enjoyed the quality of the food in the main dining room. The weather, less so. We boarded in 80 knot winds (really) that tore an Azamara ship off its moorings that almost struck us. Our cabin was spacious, and the closet space was a pleasant surprise. They have an Illy coffee maker, and should put out instructions to avoid messing it up the first few times you try. We only went to two of the shows (all shows are at 9:30 except the crew show on the last night; perhaps they might consider a 7:00pm show once or twice for those of us who wanted to eat later or earlier. Re shore excursions, they also need to ensure they put out maps for the day's location every day. It was missing most days, and would be useful. The fitness center was better than anticipated; they have water and Gatorade in the room, too. The machines are set to stop every 25 minutes, so you have to re-start it if you go longer. The weight machines are great, free weights up to 50 pounds, too. We wound up in port an added day due to high seas, missing our first stop as a result. We also couldn't dock in Monte Carlo due to dock damage there, so we were schlepped by bus for 3 hours from Marseilles. Not the ship's fault, but no rest for the weary at the end... Shore excursions were generally good to very good. We did Florence on our own, using the ship's "on your own" tour. They stopped at a leather factory, and also at a view overlook, which really cut into our time. If they had advised ahead of time what our arrival time in Florence would have been, we could have avoided sprinting to our assigned time at one of the galleries. The Monserrat optional tour was great (if you don't like steep, winding roads, be cautious) especially the lunch buffet on the way back. One of the best buffets I've had (and that's saying a lot). Read Less
2 Helpful Votes
Sail Date: October 2018
The itinerary. Also to try Regent. Unfortunately, we were underwhelmed with the food, service, staffing. (Our cabin attendants were wonderful!!) Due to early excursions most of the days, we had room service which was very timely and ... Read More
The itinerary. Also to try Regent. Unfortunately, we were underwhelmed with the food, service, staffing. (Our cabin attendants were wonderful!!) Due to early excursions most of the days, we had room service which was very timely and hot; the one day we had a little time we went to main dining room, Arrived at 0815, had to flag down someone to seat us, waited for a server a while, finally ordered and it took until 0850 to receive our breakfast (excursion met at 0915) Food was not even warm, the dining room was not at all busy. Lunches at buffet were great, hot food, lots of variety, great pizza.......service was not the greatest there either, whether or not it was busy. We needed to catch a server's eye to get beverages many times Main dining room was OK....food needed to be much warmer, I had barely warm scallops, sides were not hot. We did complain and the chef did call us to apologise. Prime 7- nice atmosphere, excellent service food so so. Table for 6, 3 had steaks as ordered 3 did not Chartreuse - all was good Ship was OK Excursions were all outstanding! Our pre-cruise hotel was just OK Hotel Davina Caravel. Biggest problem was no US outlets, my husband uses a CPAP + phones needed charging. Fortunately the hotel store had 1 converter left in the store. That info should have been included in Regent information. I don't remember ever needing to write such a negative review Overall even with our issues, the itinerary and weather made it a wonderful 10 days Read Less
Sail Date: October 2018
Cruise started and ended in Athens. The room was large considering it was a cruise.. balcony, sitting area , walk-in closet, shower and tub. Food was delicious- our favorite was the Compass Rose. Most mornings we had room service for ... Read More
Cruise started and ended in Athens. The room was large considering it was a cruise.. balcony, sitting area , walk-in closet, shower and tub. Food was delicious- our favorite was the Compass Rose. Most mornings we had room service for breakfast because excursions were early. Everyone of the staff on the ship were very friendly. Loved the three man band that played any song you wanted in the lounge each night. They had other singers, dancers, pianists and full orchestra as well. All were very talented. The shore excursions were great... we only did the half day ones. All of the tour guides were very knowledgeable. Our favorite ports were Malta, Katakolo, Rhodes and Kusadasi. The afternoons we sat by the pool. We met lovely people from all over the U.S. Australia and United Kingdom. It was our first cruise .. my husband was hesitant to go. Now we can’t wait to cruise with regent again. Well worth the cost. Read Less
1 Helpful Vote
Sail Date: September 2018
This was our second time on the Voyager, again in the beautiful Med and although we had visited just about every port on our Monte Carlo to Venice journey many times before, we enjoyed the beauty and weather and culture of these very ... Read More
This was our second time on the Voyager, again in the beautiful Med and although we had visited just about every port on our Monte Carlo to Venice journey many times before, we enjoyed the beauty and weather and culture of these very interesting areas and had a wonderful vacation. We found a great last minute offer and booked about one month prior to departure. Just like last year: the ship was in beautiful condition, our Concierge Suite (1018) was lovely and comfortable (although some extra storage areas would be appreciated), the cabin service was excellent, embarkation and disembarkation were a breeze, shore excursions were well organized (even if I still dislike daily bus tours) with lots of choice, the entertainment was still mediocre at best (like all small luxury ships), and the crew tried very hard and aimed to please. What was better than last year was, firstly, the service. While things seemed disorganized last year onboard, this year all staff members that we dealt with were engaged, happy and worked very hard to accommodate all of the passengers and their needs and wants. Bravo! All requests were handled efficiently and pleasantly, and, this year, there was no problem getting reservations at specialty restaurants - the staff worked with us and did what they could; that is all that one can ask. Secondly, we had such a strange experience with the food: the first couple nights of the cruise (French Restaurant and then Compass Rose) the dinners were terrible - totally unexpected: food delivered cold, under-cooked fish, scallops that tasted metallic, etc. This had nothing to do with our individual tastes, something was very wrong (we were a party of 4 and all of us agreed that there was a problem.) After the excellent deck Bar B Q, while having a drink at one of the bars, we ran into Danielle (the F&B Manager) and Maria (the Restaurant Manager) and very nicely told them our problems and, WOW, did they respond and turn things around. From that point forward, every meal was superb and they made sure that we were satisfied. It was amazing to see how much they cared about the product and were so concerned that 4 passengers (all of whom had been on Regent before) would be satisfied and enjoy the cuisine. It was an impressive and excellent display of service that we very much appreciated. We were on the cruise that had the mishap in Rome - yes, the ship banged into pier and took a bit of cosmetic damage but it was not the end of the world - the captain himself stated a few hours after the event that there was no mechanical damage. I don't think that the entire issue was well handled: there was a lack of information and disclosure by senior crew, we needlessly missed a port of call because we spent a night in Rome for no good reason (all of the other cruise liners were coming and going), and the words: "sorry for the inconvenience" only go so far. Regent could have done far better. It was a shame that we missed one of the highlights of the cruise: Sorrento (or Naples) for Capri, the Amalfi Coast, Pompeii, etc,. No one would have minded if the itinerary was juggled and we missed Corfu, for example. We are loyal Silversea cruisers (looking forward to Australia in January on the Muse) but we also like the Regent. We honestly prefer the Silversea product - our opinion is that its a bit more polished and refined and the included shore excursions on Regent are not a big plus for us. That being said, at the end, most cruise choices are about a balance between product, price and itinerary and we certainly would cruise with Regent in the future. Read Less
9 Helpful Votes
Sail Date: September 2018
We were sold on this cruise when we saw the itinerary -- from France, Spain, Italy, Greece, Montenegro and more...ending in fabulous Venice. What's not to like? We'd been interested in taking a "luxury" cruise line and had ... Read More
We were sold on this cruise when we saw the itinerary -- from France, Spain, Italy, Greece, Montenegro and more...ending in fabulous Venice. What's not to like? We'd been interested in taking a "luxury" cruise line and had friends who had good experience on Regent and we liked its all-inclusive feature. This turned out to be lavish convenience. Flew into Nice, France, taxied to Monte Carlo the day before departure, and enjoyed the Hop-on-Hop-off bus. Embarkation in Monte Carlo was a breeze -- no lines and the ship didn't seem crowded while we awaited our 2pm cabin availability. Our cabin was 747 -- perfectly placed mid-ship for minimal movement and easy walk to all events. The room was noticeably bigger than other company's standard cabins -- two could actually fit into the bathroom at the same time. Tub AND shower. And WALK-IN CLOSET! We did notice that our Celebrity Sky Suite has more drawers/storage but that's apples and oranges. Staff got us extra clothes hangers and did a good job keeping room spotless. Food in the main dining room, Compass Rose, was very good. Their creative menu changed nightly and they had a long list of standard items, which included lobster, filet mignon, Dover sole, and more. French restaurant Chartreuse provided one our favorite dining experiences with excellent service and amazing food. Our reservation for steakhouse Prime Seven was at 9pm (way too late for us) and checked but never got in at an earlier time. Regent allows you to reserve several months in advance but I suspect suites and longtime Regent customers had already accessed the best times. Regent's buffet restaurant, La Veranda, offers white table cloths and ample service staff will bring items to your table when you give them your table number. We thought the food there was just so-so and lacked much daily variety or creativity. The hamburgers at the poolside grill were terrific and they also had a nice buffet for lunch and casual evening dining. We always preceded dinner with cocktails in the Voyager lounge, where we always found a nice seat by the window -- enjoyed snacks, martinis and the piano player. We'd heard that the entertainment was not a strength of Regent's and we were pleasantly surprised. Their cast shows were as good or better than one's we'd seen on much larger ships...Celebrity, Disney and Cunard. The dancers were amazing and the singers had terrific voices AND could dance as well. Excursions were efficient and well-run by the on board staff. Because Regent offers a variety of included excursions, seasoned passengers know they need to book as early as possible because they often sell-out quickly. We booked early and got all the tours we wanted. Unfortunately, we found out on-board our Rome tour was cancelled due to lack of interest and others we were interested in were unavailable. Gratefully, the supervisor created room for us on a previously sold-out tour. Very nice, patient and accommodating staff. Tour guides were spotty....some were terrific while others were unenthusiastic or very hard to understand (particularly at the Vatican). A guest lecturer provided history and information on several of our ports. His presentation style wasn't particularly entertaining. Reminded me of a college professor who could have used better slides and a laser pointer. Could have been improved with actual photos of ports, how to get to the center of town, what's withing walking distance. I've seen others actually drop in iPhone photos they've taken on the previous cruise. Very helpful. FENDER-BENDER ALERT: When departing Rome's port of Civitavecchia, a major gust of wind pushed our ship into the pier, causing a big dent and scrape to Voyager's portside, aft. We were at dinner in Compass Rose and as we got underway a big THUD visibly stunned passengers. I always look at staff in these situations and you could clearly tell this was NOT something they experience often -- looking to each other like "should we go into emergency mode?" After a while, the captain came on the PA and explained what happened and he'd keep us apprised. The next morning at 7am we were still in port in Civitavecchia and there was no word from Captain, no note on the door, no message on the Regent TV channel, etc. I went to Reception and they also had no information on when we'd be leaving or where we were headed. Finally, the Captain came on and told us we'd be having a "sea day" and would skip our stop in Naples, which had already been changed from our anchor-port of Sorrento for weather reasons. We actually were happy to have a relaxing day at sea after an intense excursion in Rome but many passengers were very upset missing either the Amalfi Coast or Pompeii. For the remainder of the cruise, we tendered or disembarked from the starboard side, avoiding the visible appearance of the dent/scrape. We feel lucky this incident was relatively minor because it could have been so much worse. And everyone agreed the ship could have handled the overnight communication better. Even if they didn't have answers, they could have outlined the facts, when decisions would likely be made...and sent approved information for staff to use when answering passenger questions. Overall, we enjoyed Regent. They have an excellent product, superior staff and Voyager is still in ship-shape. The price would be our only hesitation. We can get similar experiences for less in suites on Celebrity or others. But it still wouldn't be the special experience that Regent or other luxury lines provide. Read Less
3 Helpful Votes
Sail Date: August 2018
We choose this cruise as we wished to experience the top end of the cruise industry. Not wishing to make a mistake we checked out what was on offer as best we could by attending an all day promotion and a visit to the Explorer while docked ... Read More
We choose this cruise as we wished to experience the top end of the cruise industry. Not wishing to make a mistake we checked out what was on offer as best we could by attending an all day promotion and a visit to the Explorer while docked in Southampton. I had read the reviews relating to the Navigator regarding vibration and made a point of checking this out at the time of booking with regent as to how the Voyager fared in this department. Fine we were told, no problems, this turned out to be the hype and not the reality. Also be aware of booking direct and transferring the cruise to a travel agent. Regent had our card for paying the deposit and then out of the blue later took the remainder of the fare which I can assure everybody was not cheap. We had already paid the travel agent two weeks before. Regent apologised but it took some weeks before the refund was made to the card. Another point to keep in mind is the flight, business class included, well up to a point. The flight times are issued some time after booking and when our came in we were expected to fly circa 7am on the return which meant getting off the ship by 4am. The only solution was to arrive back into another airport i.e. out from Heathrow and back to London City. A nice pre cruise stay in Rome though in our opinion don't expect too much from the Regent ground staff. All ground transfer by way of coach so a lot of waiting around for everybody to be rounded up. No problem with embarkation or disembarkation and the one excellent point about the ship were the staff. All were everything you would want considering the work day in and day out for months on an end. We had on advice booked a penthouse 'C' cabin overlooking the stern. Good cabin though a little threadbare in places but clean and comfortable. That is till one lay on the bed which I dad for an afternoon nap. Vibration could be felt through the pillow and that was while in port. It got worse while underway with even the large mirror on the wall making noise as it shuddered. Spoke to the management but there seemed nothing they could do. This seemed to be a well known problem with staff. I wish I had been told and I could have sourced a cabin mid-ship or forward. I have had better food, what was served could either be suppurb or something one would expect from a motorway service station. The all inclusive excursions!!! We took the first one, tendered ashore, placed on a public ferry, inside as there was no room on the top, so views were limited, left ashore after a short walk with the guide to return in 90 minutes. Ferry back and wait in the sun for a tender back to the ship. We didn't bother with any more of their excursions. A week of poor sleep, okay food and do it ourself excursions all at a price where we could have gone anywhere. So fellow travellers, beware of the aft cabins, not just on the stern. We have been offered a small discount on a future cruise but I will have to read a lot of great reviews before taking advantage of it. Sorry Regent and all it's great staff but I would have to question the claim of being the Cruise Industry leader. as good as most and on par with some. Read Less
3 Helpful Votes
Sail Date: June 2018
Went on this cruise for the itinerary with our granddaughter, we cruised before with Regent so we love and know the service but this time they even surprised us. My granddaughter (16), was on the sofa bed, the mattress was quite thin ... Read More
Went on this cruise for the itinerary with our granddaughter, we cruised before with Regent so we love and know the service but this time they even surprised us. My granddaughter (16), was on the sofa bed, the mattress was quite thin and you could feel the springs, the second day of the cruise , I mentioned to our steward if there was anything they could do, OMG that night and every night after that, they brought in a mattress! Another example of going beyond what is expected, we came for lunch at the Veranda, outside , there was a table but not enough chairs, we were and the wait staff looking for some, the cruise director, Paul, who was dining nearby with two others staff, immediately got up and was ready to make them move inside so we could have their tables, they found chairs and everyone was able to stay, but really, they were in the middle of their meal, and he was willing to make them pick up their plates and go in, to my , of course refusal, that people is why we love Regent, they really try to make up happy. The restaurants were great, food is fabulous, the excursions is where they could have some improvements, but traveling in Italy in the summer is always a challenge with the crowd. They had a letter addressed to our granddaughter on arrival, every day they had a sheet detailing activities for the young one, she never took advantage of it . We love Regent, I am always a tad depressed when I leave, but looking forward to our next cruise to the amazon ruiner in November Read Less
Seven Seas Voyager Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 4.5 3.9
Entertainment 4.0 3.6
Public Rooms 5.0 4.4
Fitness Recreation 5.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.7
Enrichment 3.0 3.8
Service 5.0 4.2
Value For Money 4.5 3.6
Rates 5.0 3.8

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