7 Helpful Votes
Sail Date: January 2019
BACKGROUND INFO: We have done many cruises on many different lines, Silversea, Seabourn, Azamara, Celebrity, RCCL, Holland America, Paul Gauguin. We have done majority of our cruises on Silversea and wanted to see what Regent was all ... Read More
BACKGROUND INFO: We have done many cruises on many different lines, Silversea, Seabourn, Azamara, Celebrity, RCCL, Holland America, Paul Gauguin. We have done majority of our cruises on Silversea and wanted to see what Regent was all about since fellow Silversea cruisers spoke highly of Regent. You never know if a cruise line is for you unless you try it for yourself. We live in Florida so we didnt need a hotel or airfare for this cruise, we just drove to the port of Miami and parked across the street from the ship which was very convenient. EMBARKATION: It was a bit slower than usual for a smaller ship but I think that was because we arrived right when 2 buses pulled up filled with passengers from the local hotel. But considering the number of people arriving at the same time, we were process fairly quickly and easily. We stepped on the ship and were immediately greeted with a glass of champagne and were informed that our suites were already available so we made our way to our suite to drop off our hand luggage. CABIN: We had a deluxe veranda, suite 816, slightly forward of mid ship. Room is good size..comparable to the type of room we get on Silversea and Seabourn. This ship was refurbished a couple years ago we were told but there were elements in the room that didnt seem to have been changed. The cabinetry in the bathroom looked kinda old. The room was decorated nicely, but didn’t have a luxurious wow factor. Just nice. The room did lack in storage. There is a nice walk in closet typical of most luxury ships but it lacked storage in the room. Normally in the living area, there are drawers or some type of wall storage , but there was none. No shelving on either side of tv. And below tv, was just a desk, with a fridge on one side and a big cabinet full of glasses which is wasted space. Only 2 tiny drawers in bedside tables. We did like the high and large coffee table in front of sofa as it was perfect both in size and height for room service. Bed was very comfortable, one of the most comfortable on a luxury ship. Water pressure was great and we had fantastic suite attendants who maintained the room. Everything was always perfect. We could hear our neighbors a bit through the walls, which was a first for us. Usually we hear nothing. SHIP: . After unpacking we explored the ship. Its a nice ship and we could notice many of the public areas that had received refurbishment. But there seemed to be a disconnect in terms of style. In some places, it seemed kinda modern luxury, other places sort of French in style...didnt seem to flow well, but was still pretty and ship appeared to be in good condition. We loved the huge pool deck area with lots of chairs. Larger than what we expected but during the cruise we did find it difficult to find a couple chairs together. Pool was always packed and forget about trying to get a lounger in the shade along the sides....folks must get out there early to lay their claim. We also enjoyed that large walking track above the pool and the putting green, shuffleboard , croquet at front of ship. DINING: Food is very subjective but we found the buffets at breakfast and lunch to be lacking in variety compared to Silversea and Seabourn’s buffets. After a couple days we avoided the buffet. Normally for breakfast we ate at Compass Rose which is the main dining room and for lunch we always ate at the pool grill, both were pretty good. Nothing to write home about, but good. They seemed to shine when it came to dinner. Everything we had was very good. I thought the variety on the main dining room menu was better than Silversea and SEabourn. They have one side of the menu of items always available (same every night) and the other side is chefs specials. Food was excellent. It did seem that perhaps they are short handed in the dining room. Service was good, but waiters always seemed worn out and rushed due to the number of tables they were responsible for. The specialty restaurants were Sette Mari, (Italian), Chartreuse ( French)and Prime 7 (steakhouse). We ate all of them and found them all to be excellent! Service was probably the best at Sette Mari. My only complaint is their reservation system for reserving specialty restaurants. You have 2 mos before cruise to reserve a table at Prime 7 and Chartreuse. Once on board the first day, I tried to get a 2nd res at Prime 7 but was told no , that I had to wait until day 3 to ask for a second one. They want to give everyone a chance to eat there at least once. But in my opinion,everyone has had 2 mos to reserve a table, if you fail to plan your cruise, res should open to anyone first come first served once on board. They also are lacking table for 2... mostly big tables and we dont like to share tables. I dont want to meet strangers at dinner. So this was a big negative for us. ENTERTAINMENT AND ACTIVIITIES: Typical of most luxury cruises, its a mix of the ship’s singer/dancers/performers and then random one man shows. We did all the ship’s performers nights but skipped all the other evenings. Their performers are good, but the productions are obviously not of the quality and wow factor of a bigger ship...so it was par for the course for a luxury cruise...entertaining but again nothing to write home about. The only show we skipped was one that was music from before our time. Same with the one man shows ...the content didnt sound interesting to us (46 and 51). The shows appeal to an older crowd, which is the majority of their clientele ...at least on our cruise, the average age was much older. We were definitely one of the youngest on board. We didnt participate in other activities such as trivia, bridge etc...all the usual ones... SERVICE: Regent truly excels here. Service was excellent across the board. We met a lot of wonderful crew members who treated us like gold....felt like we were good friends right from the beginning ! We had dinner one night with one of the ship’s officers and he couldn’t have been nicer. Sometimes, those dinners can be awkward and tedious trying to find common ground to discuss, but it was super easy and fun with him. EXCURSIONS: Excursions are included in price of cruise. We did excursions at every stop except for Grand Cayman and Key West. Excursions were fine, some better than others. OUr favorite was ATVs in both Cozumel and Costa Maya. Our least favorite was Mayan ruins in Belize...that was mainly because of the terrible old school buses they use ...extremely bumpy ride and it was a lot of driving. Couldn’t wait to be done with it. Harvest Caye Belize’s is a private island owned by Norwegian and its fantastic!!! we would love to go back. This place is beautiful with lots to do fo everyone . There’s a huge beach with hundreds of chairs, restaurants, bars, shopping, zip line, water sports....aviary...its awesome!!!! A must do!!!!! Wish we had skipped our excursion here and spent more time on the private island. Read Less
2 Helpful Votes
Sail Date: January 2019
We chose this cruise to give Regent a try. We do about 4-6 cruises a year on premium and luxury lines (Seabourn, SilverSea, Celebrity, Azamara, Paul Gauguin, etc.). We have been watching for a Regent cruise to depart from our local ports ... Read More
We chose this cruise to give Regent a try. We do about 4-6 cruises a year on premium and luxury lines (Seabourn, SilverSea, Celebrity, Azamara, Paul Gauguin, etc.). We have been watching for a Regent cruise to depart from our local ports in FL and this one popped in and worked with our schedule. Boarding the ship at Terminal J in Miami was easy as usual. Boarding the ship was like the rest, champagne and a warm welcome. Suites were ready right away. The public areas on the ship are nicely appointed with a modern update on the aging ship (completed 2003). You can clearly see where the original features exist and where it has been updated in 2016 in its last refurbishment. For example, old marble, brass railings, heavy hard to open sliding veranda doors, plywood painted cabinets in the bathrooms compared to the modern furniture, carpets, linens and serving items. Soft renovation versus a hard one. Walking through the main areas upon entering the ship gave me hope that the ship had a nice modern style throughout, but entering the corridors and staterooms quickly changed that vision. The staterooms felt like stepping back in time to an old French hotel. The carpet we peeling away from the walls, separating at seams and sofa had stains. The bathroom had the original fixtures which were clean, but the cabinets were simply painted plywood, would close and looked very cheap. The wood in the stateroom was high gloss look and has permanent fingerprints all over. I tried to wipe them off. The size and layout is common and decent for a long cruise. The only frustration with layout was the lack of storage in the room. Aside from the walk-in closet with about 6 drawers there is no other usable storage in the stateroom. Under the sink was filled with extra supplies. The desk area is a fridge on one side and glasses and various other items on the other. You have two small tables on either bedside, but the drawers are too small to be practically used. Restaurants were all decent food wise, but not as good as SilverSea or Seabourn. Steaks are all pre-cooked and just re-fired for warmth and sometimes barely warm. Sides and desserts were better than the main courses I tried. Wine and other beverage selections were quite good. The buffet areas at La Veranda and the Pool Grill are very narrow and get quite crowded. The salad area and cold fixings area food were warm, never kept cold and crisp. Other food in both areas were great. Bars were a lot of fun and most times get good crowds for socializing. Music options are all venues were quite good. Entertainment casts were good, but not like you'd find on a big ship. To me that isn't a bad thing per se. Large ships have bigger budgets and venues were smaller ships often have good talent who work within the smaller venues and theaters. No complaints on entertainment, just observational comparison. At the end of the day it was the amazing crew and passengers that made the cruise for us. Crew was very friendly, service attentive and professional. Passengers were a good mix of ages from 40's on up to still living and most were quite social. Ports of call and excursions were good for the places we visited and no complaints there. I would do Regent again, but I would prefer not to go back to Voyager unless the itinerary is unique and bucket list worthy. We did hear multiple staff say that since NCL bought Regent the focus has been primarily on money and not passenger experience. Miami based cruises get a lot of corporate guests from NCL and crew feel the pressure. Some worry that the few years under NCL has made a dent in Regent's luxury offerings and worry it won't make them better in the long run. Read Less
4 Helpful Votes
Sail Date: January 2019
We booked this cruise as kind of a last-minute getaway for my wife's birthday. Figured what better way to celebrate a milestone than being in St. Maarten on an all-inclusive luxury cruise, right? Here's my breakdown of the ... Read More
We booked this cruise as kind of a last-minute getaway for my wife's birthday. Figured what better way to celebrate a milestone than being in St. Maarten on an all-inclusive luxury cruise, right? Here's my breakdown of the ship, crew, etc: Common Areas: Again, I saw no signs of wear - the crew was ALWAYS cleaning, painting, tweaking, etc. - I really can't find fault anywhere.  Seriously.  One lunch at Compass Rose, I saw that all of the LED accent lights were off-white, but one 8' section was light blue.  That's honestly how deep I had to dig to find anything I didn't think was perfect. Dining: Probably the best I've had in recent years.  One evening in Compass Rose, I had an entree delivered that was merely warm.  Just one.  I know this has been a point of contention lately so I was watching out for it, and I really don't see a problem with it at all.  It may be a problem in other venues or in other sections or with other servers, but good Lord, I didn't see it.  All other times, my courses were delivered hot and delicious. I had previously had minor problems with service in the pool grill/bar area.  Well, THAT'S obviously been addressed.  I couldn't finish a meal or a snack or a drink without being visited within 30 seconds asking me what they could bring me.  I guess corporate really is listening.  Pool service went from barely passable to superb between our last cruise and this one.  Kudos, Regent. Crew: I figured it would be good when we were approached by Francisco about 5 minutes after boarding and he said, "Hey, I remember you guys - how are you?"  This was from August '17.  And he remembered us.  He then said, "Welcome home" - and that set the course for the rest of the cruise.  We recognized quite a few staff and crew and they all made us feel very welcome.  Not once did I encounter anyone who wasn't smiling and eager to help.  I usually see about one or two gloomy Gus types on a cruise, but I honestly didn't see a single one this trip.  It was very refreshing. Officers/Staff: We didn't interact much with the staff other than the GM, Davor, who seemed to be everywhere on the ship at the same time.  The man runs a tight ship, literally.  The CD team was Andy and Tammy and they were as chipper and happy as always.  Reception and Destination Services were stellar this time - even when we were in line waiting to ask a question and the guests in front of us kept berating them, they never lost their smiles or professionalism.  I was impressed. Ports: I'll be general here because everyone has different expectations here, but we stopped in Great Stirrup Cay, San Juan, Tortola, Antigua, St. Barts, and St. Maarten.  All I can say is that there will be something for everyone in at least one or two of these ports.  There are still signs of damage from Hurricane Irma on all of the islands, but it's amazing how quickly things are coming back online.  Don't expect perfection, but most of the tourist things are up and running. Excursions: Again, many things to choose from, whether it's lying on a beach, shopping, sightseeing, or getting a bit more adventurous, there's something for everyone.  I did the parasailing, the walking culinary tour, the stingray swim, the ATV adventure, the semi-submersible, and the helmet dive.  If anyone has any specific questions about any of these, I'd be glad to try and answer them. Internet: You're going to hear different stories on this one, so take this with a grain of salt...but after years of me griping and complaining about the internet, it was actually usable pretty much every day for me on this cruise.  Usually a bit slow, but I was always able to get online.  Streaming services (Pandora, YouTube, FaceTime, etc.) were blocked on the standard connections.  I heard that Regent is offering an 'enhanced package' that gives you more unfettered access, higher speeds, and no blocking - for $39/day or something like that.  Wasn't worth it to me. Bottom line:  the full-time IT guy never - NEVER - had a problem logging in and getting internet access, whereas other non-IT people kept saying the internet sucked (or until they listened to me about how to get working again).  You make the call... Summary: Bottom line, we loved this cruise.  We usually go to the Mediterranean or the Baltic or somewhere where the travel wears you down a bit...this one was a 2 hour flight for us.  Honestly, the worst part of the trip was the 2.5 hour drive home from the Charlotte airport.  It's usually about an hour and 40 minutes, but between rain and accidents it was bumper to bumper almost the entire way.  I'd heard horror stories about the Miami Cruise Terminal but we had no issues there at all, knock wood.  We had about a $12 Uber from the hotel to the terminal, the porters got our luggage at the curb, we checked in in less than 20 minutes, and were on board by noon.  We were in our cabin at 1:00.  Smooth as silk. Our butler made us want a butler all the time.  The ship was in fantastic condition, the crew was spot on, food and service were better than any cruise in recent memory.  In fact, this cruise was so good we booked another one for next year in addition to the one we already had booked. My wife's birthday was, in her words "Best.  Birthday.  Ever."  Who can argue with that? Read Less
2 Helpful Votes
Sail Date: January 2019
Our first luxury cruise experience. Came well recommended, and after much research decided this would be good value for a luxury xperience. Even after all that research we were not prepared for the level of service, such a carefree 10 ... Read More
Our first luxury cruise experience. Came well recommended, and after much research decided this would be good value for a luxury xperience. Even after all that research we were not prepared for the level of service, such a carefree 10 days, surrounded by sunshine and smiling faces (crew and passengers alike). Excellent food experiences, though surprisingly slightly disappointed in Prime 7, but Chartreuse was a wonderful experience. Compass Rose, beautiful, and always delicious, . From breakfast to lunch to Teatime, to cocktails,to dinner, we were spoiled in every way. Our suite was lovely, spacious, and comfortable in every way. Very comfy chairs on the balcony. Ours was the lowest category cabin, but it did not feel like it, the bed was heaven, and it was kept spotless by our by our 2 very sweet attendants, as well as keeping us well stocked with champagne, and anything else we wanted. The fresh fruit in the room was of the best quality. The included excursions were also very good. We picked this itinerary to have a relaxing, luxury experience, and we were very happy, and would definitely consider more cruises with Regent. Read Less
Sail Date: December 2018
We have been on over 50 cruises and have been on all types of ships and cruise lines .My biggest measurement of a cruise is value for the dollar . So if you pay a lot you should get a lot and the same the other way . This cruise line ... Read More
We have been on over 50 cruises and have been on all types of ships and cruise lines .My biggest measurement of a cruise is value for the dollar . So if you pay a lot you should get a lot and the same the other way . This cruise line just is not worth what you pay unless you uses everything that is included in the price . There sales pitch is that if you add up all your expenses on a typical cruise that you get a better value . In this case that did not happen . The ship is very nice an very clean . If you are a big drinker of hard drinks and go on a lot of excursions then this cruise line would be better for the cost . The food was always top notch and for dinner there where a great many options that you could have every night . The service is amazing with everyone being very nice at all times . I do love the fact that you can get simple drinks at the pool with out having to use your card all the time . I also find its really had to decide if the small ships with limited people ( nice around the pool ) or large ships with bigger suites for the cost and more entertainment is the way to go . So I guess we will just have to keep trying .... Read Less
10 Helpful Votes
Sail Date: December 2018
Hi everyone: I have previously submitted reviews of our experiences on Crystal, Oceania, Seabourn, and Silverseas. This time we decided to try Regent Seven Seas. We had heard they are the best in terms of overall luxury. At the ... Read More
Hi everyone: I have previously submitted reviews of our experiences on Crystal, Oceania, Seabourn, and Silverseas. This time we decided to try Regent Seven Seas. We had heard they are the best in terms of overall luxury. At the outset let me say two things: 1. We had a great time on each of these cruise lines. We were fortunate not to have experienced any disasters like lost luggage, getting sick, horrible service, horrible rooms, cancelled cruises, etc. Furthermore, the staff on each of these cruise lines was fantastic. 2. As I'll shortly discuss, my new favorite is Regent. (It used to be Oceania.) But this is subjective. I have spoken to others aboard this same Regent cruise that I am on, and a few prefer Oceania; a few prefer Silverseas, and a few preferred Crystal. Sorry! I know that doesn't help But as a chef on this cruise said: at this point, the differences are small. As he said, on Seabourn there is more free caviar, but on Regent, there is more free lobster tail. You get the picture, I hope. Now, on to the review: I have always stressed the food as the main topic I discuss, and the criterion I use to judge among all these top cruise lines. Your priorities may be different. While Silverseas did offer a choice of pillows that Regent did not, the food on Silverseas was my least favorite among these cruise lines. I had felt that the "expensive stuff"--like lobster, tuna, steaks, etc., was missing on Silverseas. For the amount we paid for the cruise, this was inexcusable. While the food on Crystal and Seabourn was better than on Silverseas, I had liked the food on Oceania the best. I think that I will now have to go with Regent as being best in the food department, but it really is too close to call. It may just be that I enjoyed the choices (menu items) on the 10 day Regent cruise more than those on the Oceania 10 day cruise. Regent recently added lobster tail as a daily choice on their dinner menu. Oceania also offers this. While Oceania also offers sushi and sashimi nightly, I felt it was always "sitting" in it's water as it defrosted, and was not that enticing. The sushi and sashimi on Regent is not served every night, but when it is, it is of a higher caliber. Regent also serves seared tuna pieces quite often, and they are definitely "sushi" caliber. Somehow I enjoyed dinners more on Regent than Oceania despite the fact that Regent does not offer lamb, aged steaks, pork steaks and tuna steaks every night as does Oceania. I felt the nightly menus on Regent were better. They offer more choices and more side dishes. The steakhouse, "7", on board the Regent Voyager is excellent as are the specialty restaurants on the other cruise lines as well. The steaks are aged and appear to be cooked in the same super hot oven that real steakhouses use to get that "crust." However, many guests were not thrilled with the other specialty restaurant on the Voyager, Charteuse. Tea time, however, definitely goes to Oceania. The pastries at Tea time on Regent are simply not as good as those on Oceania. However, Regent has a better selection of cookies than does Oceania. Most days for lunch, the grill is open on Regent, and you can choose from swordfish steaks, tuna steaks, salmon and tuna burgers, pork chops, lamb chops and steaks. This does come close to making up for the fact that these items are not served nightly on Regent as they are on Oceania. Aside from the grill, I think Regent had more lunch choices than did Oceania, but as I said: it's almost a toss up. Breakfasts are all similar: plentiful with the same options. I didn't find much difference. The ships' layouts are quite similar between this Regent and the Oceania ships we have been on. (Sorry, I forget their names, but they should be in my previous reviews.) The room on Regent is larger than on Oceania. And I think I am comparing like cabins. Regent has a separate sitting room with a couch, separated by a curtain, as did Seabourn. The Oceania cabin did not have this. Also, the shower on Oceania is comically small. On Regent, it is bigger and you get a full size bath tub as well. There is much more closet and shelf space on our Regent room than there was in our Oceania room. Service on all these high end cruise lines is the same as far as I can tell. The gyms were also similar. Same for pool and hot tubs, sauna and steam room. Internet is a disappointment on Regent as it was on all the other cruise lines. But, it seemed to at least work in terms of being able to check emails, etc. I seem to remember Silverseas internet being very bad, and Oceania's not much better. Excursions and alcohol, and everything is included in Regent. On Oceania, you have to purchase a beverage package and excursions are not included. My wife found the wine "pours" much more generous on Regent. and, since she bought the wine package on Oceania, this surprised us, since in essence each pour is free--so why wouldn't they pour a more generous amount? Entertainment is similar among the cruise lines whose names I have mentioned. To sum things up: many guests let the destinations dictate which cruise line they took, since they are all so similar, and each shines in a different way. My favorites are Oceania and Regent; my wife loves Seabourn. We were both disappointed in Silverseas. We felt Crystal has declined in recent years. I believe they were sold and this may be why, but they are still a top choice among many other passengers we spoke to. (And, in all fairness, many also like Silverseas.) Thanks for reading, Mike January 2019 Read Less
2 Helpful Votes
Sail Date: December 2018
We came with high expectations but they were not met. This is not entirely the fault of Regent Seven Seas but ours in choosing the wrong destination. We have been often on Seabourn, on Silversea and on Crystal so feel able to give a ... Read More
We came with high expectations but they were not met. This is not entirely the fault of Regent Seven Seas but ours in choosing the wrong destination. We have been often on Seabourn, on Silversea and on Crystal so feel able to give a balanced comparison. First off the ship was new, clean and well maintained. As a piece of equipment it couldnt be faulted. So the ship is nice. But it wasn't all good. The mainly Filipino crew were very pleasant and polite. But often things didnt go right--delays and confusion with orders. We think this might be because there might be a shortage of crew for the tasks allocated. It's probably a middle management issue. The food was OK but not superlative but really, it would be hard to have a valid complaint about the food. The entertainment was amateurish and a bit embarrassing at times. The crew tried hard but we were expecting something better. Also there were little bits and pieces found on Seabourn that Regent Seven Seas didnt do. Seabourn usually has live music and a bit of a party as a ship leaves port but on this cruise you could have been on a cargo ship. But the real issue is the itinerary. This is not Regent's fault: we made the decision ourselves although they might have oversold the delights of the ports. You can hardly expect them to point out the flaws--no one would book. But the ports were dismal. Some seemed to be concrete arms around which tacky tourist shops selling the most appalling junk were congregated. The Mayan ruins were not well explained although in our case we used the services of our archeologist daughter who was with us to fill in the many gaps. So the destinations were totally forgetable and I certainly wouldnt bother revisiting any of them. But as I said, that was our choice and Regent can't be expected to turn the ports into something they are not. But be warned. On some cruises we felt we were on a floating mauseleum such was the age of the other guests. But pleasingly here there were a scattering of families with children and people still professionally engaged rather than in their 80s and 90s. So I think there is a need to pick which cruise might attract younger types, assuming that is what you prefer. So in summary, the ship was nice and the food OK. But the little touches that make a cruise were missing and at these prices you'd expect them to go that extra mile. But they didnt. Read Less
Sail Date: December 2018
Just returned from the best Holiday Celebration my wife and I have ever had and it probably was the best Birthday Party I've had since I was a kid. A heartfelt thank you goes out to the officers and crew of the Seven Seas Voyager ... Read More
Just returned from the best Holiday Celebration my wife and I have ever had and it probably was the best Birthday Party I've had since I was a kid. A heartfelt thank you goes out to the officers and crew of the Seven Seas Voyager for 10 wonderful days with perfect weather, outstanding dining and a warm and accommodating setting throughout. The Voyager was everything we were expecting from Regent Seven Seas - having in the past cruised aboard Seven Seas Mariner and Explorer. It was very much appreciated that the Christmas decorations that decorated the common areas of the ship remained up and illuminated throughout the end of this New Years cruise. It extended the feeling of the cruise to encompass the feeling of both Christmas and New Years. Being a 'Holiday Cruise' and a relatively short duration one at that, there were more than a few families cruising with children; from as young as 2-3 years to adolescence. I can't criticize Regent for selling the cabins to those families but I will scold a few of the 'Parents' for not living up to that Title. There were, too often, kids running around Compass Rose, Constellation Theater and even Prime7 and Chartreuse. Similar conduct at the Pool [Grill] or La Veranda was excusable - since that is where children are most appropriate. I'm pleased to say that some parents appeared to control their offspring and I don't recall ever seeing any kids in the Casino or Lounges. The 'Stars' of the Cruise, as you would expect, were the Cruise Director / Social Hostess team of Andy and Tammy who seemed ever present at any and all events aboard, genuinely warm and receptive and made the voyage a dream come true. The Assistant Cruise Director Luci, the Gen Manager Devor and all the other Department Heads kept the ship and the ship's services operating flawlessly. One single concern / suggestion that was raised regarding a specific server in Compass Rose was resolved / implemented discretely by Restaurant Manager Catalin and remained flawless throughout the remainder of the cruise. The nightly entertainment / production show cast was wonderful to experience and additionally a pleasure to socialize with. They are 12 individuals that work hard to appear to be a full Broadway Show Cast. Not to mention their being Beautiful both in appearance as well as personality. The Guest Comedian Bruce Smirnoff's humor was appropriate for the Baby-Boomer audience, maybe not so much for the children aboard - but they shouldn't have been in the theater anyway, but rather in bed. Another excellent Regent cruise. Looking forward to the next one - not soon enough. Read Less
1 Helpful Vote
Sail Date: December 2018
We were on the Regent Seven Seas Voyager for the 10-day Western Caribbean including Cuba. This was our first cruise with Regent and will likely be our last. We wanted to try out Regent (along with other upscale/luxury cruise lines) ... Read More
We were on the Regent Seven Seas Voyager for the 10-day Western Caribbean including Cuba. This was our first cruise with Regent and will likely be our last. We wanted to try out Regent (along with other upscale/luxury cruise lines) after cruising with many others. This was our 49th cruise overall. We have cruised on Seabourn several times and most of my comparisons are with Seabourn, since they are both comparably priced and target the high-end luxury cruising market. There were differences between Regent and Seabourn. Most significantly, you get “free” shore excursions included with Regent, while you pay for them separately on Seabourn. We have also sailed on Viking Ocean, where the shore excursions were included. However, on Viking Ocean, the “free” included shore excursions were very limited, usually a 2-3 hour bus tour. Regent had many more free/included excursions in each port. However, these “free” shore excursions are clearly part of the fare. You pay for them in advance. At our port of call in Cozumel, we were to tender in (which doesn’t make sense in the first place, since there is plenty of dock space for up to 8 ships and we are a luxury ship—you would think they would pay for the dock space). But due to “high swells” when we arrived (we didn’t see any—no whitecaps, no swells and I have pictures to prove it), the Captain decided to skip the port. We were scheduled to do the Dolphin Swim & Ride, which would normally be a $129/pp shore excursion. If we were on Seabourn and had scheduled that shore excursion, then the ship canceled the port call, we would be refunded that money. Not so on Regent, since it is “free” with your cruise fare. Well, yes, it is “free” but you definitely pay for it as part of your cruise fare. No compensation, nothing. So Regent makes money by skipping a port (vs. other cruise lines that lose money by skipping a port, since they have to refund all shore excursions). So Regent is financially incented to skip a port. Not to mention that there were 8 other cruise ships in Cozumel and we were the odd one out. So why we were tendering in the first place? I have no idea. Cozumel is an island without a protected harbor. Yet plenty of dock space. So Regent was apparently too cheap to pay for the dock space (even when they decided they could not tender), which is unfortunate. The average age onboard is probably 70-75 years old, which might explain why they decided not to tender in Cozumel. A bunch of old people might have difficulty tendering if the seas had swells, so let’s skip the port and save a boatload of money. Easy decision for the Captain. Bad decision for the passengers who wanted to go ashore. The shore excursions, in general, were poorly managed and not at all what was advertised. You would think for a cruise line where virtually everyone is taking your shore excursion, you would have the shore excursions part down pat. Not so. For example, the times in almost every port were highly variable, with start times and end times varying by as much as an hour from what was originally published. And, due to the high number of guests participating in the shore excursions, the wait times were often excruciating. We once waited over an hour and a half in the theater for our shore excursion to start. Also, what is published for the shore excursion is often not what you actually get. One example was a “Farm to Table Experience” where we were supposed to make a stop at a well-known Havana restaurant, then visit two of the farms that supply the restaurant, then back to the restaurant for lunch. A total of 4 stops. Instead, we skipped the restaurant altogether and went to a pig farm that supplied the restaurant, then had lunch on picnic tables there. Not the farm to table restaurant experience that we signed up for. But because it was “free” there was no compensation nor refund. Very disorganized and very poorly managed, which was surprising. We thought the shore excursions would be top-notch. They were not. On the plus side for the ship, the Constellation Theater was quite nice for a ship this size. Much larger and nicer compared to the show lounge on Seabourn. It is two levels and good sight lines throughout the theater. The production show cast was new for our sailing, yet they were quite good in the choreography and dancing category. The male vocalists lacked power and one in particular (Elliott) was consistently off key (he has forever ruined “Roxanne” for me), but the female vocalists were better. A disappointment is that the opening night “entertainment” was the port lecturer. Many people in the audience either left or fell asleep. Other than the production show cast, which did 4 shows, there were only two other entertainers onboard (a singer and a magician), who each did 2 shows. A prior cruise director filled in (very nicely) for another show when one of the performers could not make it due to the ship skipping Cozumel. The Compass Rose restaurant (main dining) was a general disappointment. Seabourn offers a very relaxed and elegant dining experience. We expected it to be similar on Regent, but not so. The waiters have 24 people to attend and apparently there is no 1:1 assigned assistant waiter, so they are constantly running. Therefore, any special requests were often ignored or simply forgotten. They were simply stretched too thin to provide high quality service. The food was good, although not as good as Seabourn (or Oceania or Viking Ocean or even Windstar for that matter). The buffet was poor, not even as good as we have seen on mid-tier lines like Princess, Royal Caribbean and Celebrity. We were surprised by the lack of quality of ingredients in the food preparation. We expected top shelf, like what we have seen on Seabourn. That was not the case. An example was serving Atlantic farm-raised salmon. We would have expected Pacific wild-caught salmon. Yes, it is more expensive, but this is a luxury line and we expected upscale dishes. It was very hit-and-miss. On the plus side, the cheese plates for dessert were generally good quality cheeses, consistent with what we have seen on Seabourn. But the other dishes were generally closer to what you would expect from a mainstream cruise line rather than upscale. The pool deck area is nice with terrycloth coverings on the loungers. They also have a decent-sized gym which was typically not very busy. Most of the older people were laying on the loungers out on the deck instead of exercising in the gym. The sea days were severely lacking in scheduled activities. Probably the best comparison point would be with Oceania (Regent’s sister company), where Regent was consistently underperforming Oceania. On Oceania, there were activities going on all over the ship throughout the sea days. Not on Regent. Again, an older, more sedate crowd. So maybe being 50-somethings left us wanting more. But we expected at least what we had seen on Oceania. That wasn’t the case. No sports other than “unhosted” meeting of players. I went to two of these and I was the only one who showed up. Eventually I convinced my wife to try out the different sports available around the ship (all of which were otherwise vacant), such as ping pong, bocce ball, croquet, shuffleboard, putting, etc. The ship itself is old and showing its age. During our 10 days, we had a problem with the entry door to our cabin (where the latch would not securely lock due to warping of the door), our safe (failed twice during the cruise requiring hard resets from security) and the hose in our shower started leaking, requiring replacement. Stuff is just getting old/dated/wearing out. There is visible rust on the balcony railing. The common areas are dated and some hallways smelled musty. Perhaps this ship is due for dry dock soon and they are just letting things go until then. Our cabin was a good size cabin, similar to a comparable cabin on Seabourn, although Seabourn has much nicer bathrooms and bathroom amenities. Again, Seabourn seems to understand luxury, Regent apparently does not. Even very minor things like toilet paper, on Regent it was the lowest quality, very thin, etc. Small thing, but a luxury hotel would know and understand the difference. As does Seabourn. Regent provides one free Internet login per cabin, which is better than Seabourn (where you have to pay for Internet unless you are in one of the larger suites). It is a little awkward to only have one login, since only one person can use it at a time, but this is definitely a plus over Seabourn. Like most cruise ships, onboard Internet is slow and spotty, so it didn’t always work. But since it was “free” you simply would try again later. And perhaps being free also impacted bandwidth, with all other guests accessing at the same time. Certain high bandwidth sites such as YouTube were restricted access. Both Regent and Seabourn offer free gratuities and free drinks. The quality of the wines offered on Seabourn is consistently better, usually $15-$20 bottles while on Regent they are usually $10-$12 bottles. On both cruise lines, you can pay additional to purchase more expensive wines. Both cruise lines also keep the minibar in your stateroom stocked throughout the cruise. The ship has a free launderette where you can wash and dry your clothes for free, which is nice for a longer cruise such as this. Same on Seabourn. Overall, the cruise line is not a 5-star luxury experience. It is not a Four Seasons nor Ritz Carlton experience. It’s not even a 4-star experience (Hilton, Hyatt). It is more aligned with a 3-star hotel experience such as Radisson, which is the original name of the cruise line (Radisson Seven Seas) or Marriott or Sheraton. Do not book Regent expecting a luxury cruise. It’s not. Read Less
4 Helpful Votes
Sail Date: December 2018
Chose Regent for its all inclusive and luxury claim. While the accommodations were excellent and the food was good the overall pool grill and veranda restaurant service was less than stellar. No table service. Customer must find a table, ... Read More
Chose Regent for its all inclusive and luxury claim. While the accommodations were excellent and the food was good the overall pool grill and veranda restaurant service was less than stellar. No table service. Customer must find a table, obtain a tablet umber, the proceed to cafeteria line and place order for breakfast or lunch. Self service only. Many times no clean tables available outside. 20 minute wait for hot dog or hamburger is unacceptable. Ice tea orders taken but rarely fulfilled. Combined liquor and ice tea orders seemed to confuse staff. Lots of service staff running around but little organization. All inclusive luxury does not include caviar. One dolop rationed at Sunday brunch ONLY. At other times caviar available for a charge of $100 to $175. Preposterous!! Embarkation a bit slow but acceptable. Disembarkation very smooth and fast. Only hiccup came upon embarkation where instructions sent us to wrong dock for boarding. Read Less
Seven Seas Voyager Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 4.5 3.9
Entertainment 4.0 3.6
Public Rooms 5.0 4.4
Fitness Recreation 5.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.7
Enrichment 3.0 3.7
Service 5.0 4.2
Value For Money 4.5 3.5
Rates 5.0 3.8

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