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5 Helpful Votes
Sail Date: November 2018
We cruised from Venice to Dubai via the Suez Canal for seventeen nights in an inside cabin, mid-ships, on a re-positioning cruise with MSC in November 2018. We have cruised before but this was our first experience of MSC. Facts The ... Read More
We cruised from Venice to Dubai via the Suez Canal for seventeen nights in an inside cabin, mid-ships, on a re-positioning cruise with MSC in November 2018. We have cruised before but this was our first experience of MSC. Facts The passengers were predominantly Italian, German, Spanish, French and Portuguese with a minority of British. There were two European and two US electrical sockets in the cabin. There were lots of drawers, shelves and hanging space for storage. It was easy to obtain extra coat hangers and extra pillows from our cabin steward. There was good storage space under the bed for empty cases. There was a stocked mini-bar in the cabin. There was a wall mounted bottle of body wash and shampoo in the shower which was refilled during the cruise and liquid soap at the basin. No conditioner, body lotion or bars of soap were provided. There was a wall-mounted, hose-type hair dryer in the bathroom. The small TV had a limited number of English speaking channels including BBC News, CNN and Sky news. Some films were played on a loop but most were not in English. The TV had an HDMI socket which you could use to connect your devices with your own cable. There was a large wet play area with padded floor for kids on deck 11, two swimming pools with ladder access, shallow sections for kids and two small Jacuzzi’s. Pools were initially cool but warmed up as we traveled south. There were lots of sun loungers and some high back reclining chairs around the pools and on the 12th deck but often, on a sea days, these were filled. Pros The cabin was compact but clean. The air conditioning was easy to adjust and was effective. The bed was firm and very comfortable. The sound-proofing in the cabins was generally good. Theatre entertainment was generally good with a wide variety of styles ranging from slapstick to high brow classical music. Disembarkation was fast and easy. Cons Embarkation slow and shambolic with unfriendly, unhelpful MSC staff. The shower in the en-suite was extremely compact and had a shower curtain rather than a solid door. This made showering in such a small space without flooding the floor quite challenging. The service in the main restaurant was slow, unfriendly and the food was cold until we complained. Thereafter the service improved and the food was served hot. The food was generally rather bland and uninteresting. Portion sizes were generally small. Our pre-arranged restaurant coffee package was refused on two evenings. Other guests sat in our allocated table one evening early in the cruise and we had to stand around for five minutes while the staff decided what to do. We were then asked to move table for the rest of the cruise. Breakfast food in the main restaurant was never hot and service was unfriendly and slow. The drinks call bells on the buffet restaurant tables were only answered 50% of time. Buffet tables were not wiped effectively. The buffet food choice was poor and food was not hot. Hand sanitizers throughout the ship often did not work and MSC staff did not encourage passengers to use them. Waiting staff and others did not give way to guests when passing in narrow corridors. It felt like some would have knocked you down if you hadn’t stepped aside to allow them to pass. TV reception was poor/non-existent for about seven days in and around the Red Sea. It took a week to resolve an intermittent faulty lock on our cabin door. There was no warning prior to theatre shows regarding the use of strobe lighting. Passports were retained by MSC on embarkation and only returned the night before disembarkation. Passport return arrangements were a shambles with too few MSC staff, leading to huge queues. Poolside entertainment was much too loud for customers not wishing to take part. The sun loungers had very low backs which did not allow for head support. Our MSC loyalty scheme status match to Black status was not initially honoured and it took multiple visits to the loyalty desk over two weeks to resolve. We therefore missed out on some Black benefits. Loyalty staff and reception staff did not seem interested in resolving this. MSC were very poor at communicating port of call arrangements. E.g. at Salalah in Oman, the literature said a shuttle bus would take us from the ship to the "main square". We were actually dropped off at a taxi rank at the exit of the port where there was absolutely nothing to see or do other than take a taxi. There was no signage or crew direction to where we were to collect our luggage after disembarkation. We enjoyed the itinerary and the weather was very good however having previously sailed with Royal Caribbean, Princess, P&O and TUI which all offered a far superior experience; this will be our first and last MSC cruise. Many of the other British passengers we spoke to agreed with this sentiment. Read Less
Sail Date: November 2018
We chose this cruise because of the itinerary and the exceptionally good pricing. We arrived in Venice 2 days prior to cruise embarkation to find the city Flooded. Embarkation process on 2 November was disappointing. We were asked to ... Read More
We chose this cruise because of the itinerary and the exceptionally good pricing. We arrived in Venice 2 days prior to cruise embarkation to find the city Flooded. Embarkation process on 2 November was disappointing. We were asked to produce our passports by 4 different MSC personnel but we are not sure what valued added each person contributed if anything. Later when we were allowed to go to our cabins we got our cruise card. We had purchased a drinks package prior to embarkation(2 Months prior) but when we first tried to get a drink we were told our card was not annotated for a drinks package and so we made our first trip to the Reception Center where our cards were eventually corrected. We were travelling as a group of 30 and to MSC credit we had 5 tables together on first sitting dinner as we had requested. Guisseppe (Head Waiter) and Indra (our waiter) provided excellent service throughout the cruise but there are not enough staff in the dining room to handle the amount of customers and therefore service tended to be slow to non existent often times. One trip to the Buffet was proof that we never wanted to see that facility aGAIN. The facility was over crowded resulting in long waits to get a table. For some reason MSC only open one side of the Buffet restaurant at a time. this results in long lineups, pushy customers, line jumpers and inevitably cold food. Bar service in the Buffet seemed to be non existent unless you horse collared a waiter. Waiters seemed to believe that their only job was to collect dirty dishes. Cabins were small but well organized and clean. Cabin attendant reasonably responsive. My complaint with housekeeping is the inordinate amount of time that the housekeeping carts clogged up the narrow passageway. Although necessary with the European consist of the passengers the announcements in six languages became an annoyance. The daily program was a joke. Program was basically the same every day of the cruise. Program provided next to no port information. The info that was provided was slanted to try andd sell MSC shore excursions rather than to provide an information service.. During our visit to Aqaba the site at Petra was subject to flash flooding which caused people to be very late in returning to the buses for the return to Aqaba. MSC handled this exigency very well and the ship left Aqaba a little over 3 hours late. Our group did not use the Ship[ Shore Excursions as they were expensive. Taxis or Shared Vans resulted in costs less than half of what the shore excursions would have cost but this is typical of most cruise lines. Most of the Port calls were very interesting. The Exceptions being Sallalah and Khasab. In particular Khasab has no redeeming qualities that would make it worthy of a future stop. In my view these two stops could have been eliminated and Safaga added to the itinerary. This would have made this trip much more attractive Sadly MSC seems to focus on procedures to make it easier for the crew rather than on procedures to enhance the customer Experience. Staff shortages throughout the Customer service areas contributed greatly to the poor impressions of this ship. It is NOT likel;y that we will use MSC again and even less likely that we will recommend MSC to others. Read Less
Sail Date: November 2018
I would have given this cruise a good rather than very good but feel that the two reviews so far have been extremely negative . Food: I actually found the food good and pretty varied in the main dining room. I do think that msc have cut ... Read More
I would have given this cruise a good rather than very good but feel that the two reviews so far have been extremely negative . Food: I actually found the food good and pretty varied in the main dining room. I do think that msc have cut back on staff making service sometimes rather slow. The waiting staff that we had were friendly. I enjoyed the buffet breakfasts although getting a seat was sometimes a problem. Entertainment : The evening entertainment was pretty varied NOT the crew fooling around; it comprised a few classical concert, also popular music and dancing and even a comedian.I would agree thoughm that there are certain members of the entertainment staff who do tend to fool around with each other and are very irritating! If you like dancing though there are LOTS of dancing lessons. Children : we travelled with children who loved the whole experience and went to the kids club. Ports and Shore excursions : Good in Europe, Olympia was very interesting and Crete and Athens speak for themselves. Petra was amazing although our excursion was unfortunate in experiencing a flash flood so our experience was cut short. I partially agree with the comments which seem to refer to Oman. I think in at least the first two destinations there MSC should have put on a shuttle bus that actually went into the town centre rather than releasing us to the mercies of taxi drivers! My main beef? WIFI PRICING!!!!! €150 for their "super package" for two and a half weeks and even that is limited to 10GB to be shared by 4 devices. Cruises seem to be the last bastion of rip off wifi. Read Less
3 Helpful Votes
Sail Date: November 2018
We are a couple in our early 60s and experienced cruisers. We chose this cruise based on ports of call and price. This was our 4 th cruise on Msc. We did not realize then there are some distinct differences when sailing in Europe. There ... Read More
We are a couple in our early 60s and experienced cruisers. We chose this cruise based on ports of call and price. This was our 4 th cruise on Msc. We did not realize then there are some distinct differences when sailing in Europe. There was no tap water, iced tea or coffee offered in the dining room. You can purchase wine or mineral water. The stateroom we chose included free mineral water and 24 drink coupons which lasted us the 17 days. We did purchase the coffee package but that had to be used in the lounges. We did miss coffee with dessert. The ship was disappointing. It was beautiful and clean but very crowded. The buffet was always jammed, and a lounge by the pool an impossible dream. On formal nights, it was impossible to find seats in the public areas. The cabin was small and the shower tiny with the clinging plastic curtain. The food was good and occasionally great but the beef was always tough. The vegetarian entrees were surprisingly good. Portions were small but we often ordered 3 entrees plus salad and soup and felt well fed. On the plus side, service in the dining room was excellent and our waiter readily offered alternate choices if the entree proved unsatisfactory. Robes were only provided in the premium cabins and our steward could not be bribed into finding one. Over all, the cruise was very good and an excellent value. The ports were fascinating and just mingling with the European passengers was very interesting. We would definitely chose MSC again but perhaps not that ship. Read Less
3 Helpful Votes
Sail Date: November 2018
Routing of the ship seemed attractive : Departing Venice, Greece, Suez canal, Aqaba, Oman to Dubai. Travelled on Deck 12 (Rossini ) in a spacious cabin with balcony and private sundeck on deck 12. So far the good news. Trouble ... Read More
Routing of the ship seemed attractive : Departing Venice, Greece, Suez canal, Aqaba, Oman to Dubai. Travelled on Deck 12 (Rossini ) in a spacious cabin with balcony and private sundeck on deck 12. So far the good news. Trouble started when I tried to find out details on my Aurea drink package, nobody was able to give me correct details on this package, even the bar manager changed his point of view on the matter nearly every day. The breakfast buffet was a disaster and every day it was a struggle to find a vacant seat, apparently Msc managed to add many extra cabins without extra facilities. Quality of the food was poor and most items from the hot buffet were cold. Our “My choice dining” was not exactly what was promissed and every evening we had to stand in line to have a vacant table. Communication with reception was very difficult and nearly all my questions remained unanswered. The mostly indonesian staff of the Aurea spa were not friendly , sometimes even rude. Thinking of cruising on Msc Lirica, please think twice Read Less
Sail Date: November 2018
We chose this cruise after long cancer treatment .It looked a good deal with a great itinerary. Sadly this cruise proved to be a disappointment.Although we had a lovely cabin spacious and beautifully clean the rest was a let down.After ... Read More
We chose this cruise after long cancer treatment .It looked a good deal with a great itinerary. Sadly this cruise proved to be a disappointment.Although we had a lovely cabin spacious and beautifully clean the rest was a let down.After cruising several times in the past we had high expectations .The food was boring and repetitive and not very large portions in the restaurant but the buffet restaurant was like a free for all no spare tables and the food was the same most nights.The entertainment was not good mainly the entertainment crew dancing and fooling around .The theatre had shows every night but not a lot of variation.Our itinerary sounded good but the ports of call were uninteresting and having to pay for shuttles and take taxis made it extra expense.If this had been my first cruise it would have put me off cruising but happily we have enjoyed some really good cruises this being by far the worse Read Less
7 Helpful Votes
Sail Date: October 2018
I felt I had to write a review following some of the awful ones others have written, We spent a week on MSC Lirica & had an amazing time. The ship was beautiful with excellent staff. They always went out of their way for us. The ... Read More
I felt I had to write a review following some of the awful ones others have written, We spent a week on MSC Lirica & had an amazing time. The ship was beautiful with excellent staff. They always went out of their way for us. The food was great. We ate in the restaurants & the buffet area. The choice was endless in the buffet & I find it hard to understand why people are criticising the food. Judging by the amount people had on their plates, they were certainly enjoying it! Great ports of call with the exception of Heraklion, very disappointing but that is just our view. Entertainment in the theatre was professional & different each night. Cabin was lovely & constantly cleaned with fresh towels twice a day. Embarkation & disembarkation procedures were excellently organised. Please do not let other reviews put you off as it was the best holiday we have ever had! Read Less
7 Helpful Votes
Sail Date: October 2018
This ship was lovely plenty of bars and food was lovely in the Restaurants. Different menu every night. If you didn't like what was on the menu they always had chicken salmon and something else can't remember. You could also have T-Bone ... Read More
This ship was lovely plenty of bars and food was lovely in the Restaurants. Different menu every night. If you didn't like what was on the menu they always had chicken salmon and something else can't remember. You could also have T-Bone steak but had to pay for that 20euros and it was lovely. Yes sometimes food was warm but just speak up and they will get you another plate of food or choose something else. They couldn't be more obliging so you have no excuse. Buffet was always busy and hard to find a seat so never bothered going there. You can go to the La Boussola for breakfast and lunch. Room service brill. We had the all inclusive package with drinks suited all 24 of us I love Baileys Disaronno Vodka and you could have Smirnoff and Absolute :-) and all top cocktails all on the drinks package. As we were a party of 24 we mainly stuck to the Lord Nelson Bar the bar staff were brilliant. On off ship ran smoothly at every port. There are shuttle buses and on occasions you have to pay but as we could get 4 in taxi we used them, apart when at Mykonos you have to get a shuttle boat about 6 euros each. The Lirica docks every time so the Tenders never used. Please do not take the other reviews to hart. Everyone has an opinion but to be honest their just nip picking. We went on the Norwegian Epic last year absolutely fantastic and did have my doubts about the Lirica but I was not disappointed and all 24 of us had a brilliant time. Can't comment on the Entertainment as we never went to any of the shows. One last thing they take your bags as normal before boarding you have your picture taken for fun with ship in background as they normally do. Then board ship you have photo taken for your passes on and off ship and your drinks and they are in your cabin after 2.00pm. Before you get this you just have to show them your booking confirmation when getting drinks. Read Less
3 Helpful Votes
Sail Date: October 2018
Went on the lirica. Decent ship with a really good itinerary but really poor service. Organisation is poor and while the food tastes good, there isn't much of it and it's very samey. Great cruise if you wanna lose weight. The service ... Read More
Went on the lirica. Decent ship with a really good itinerary but really poor service. Organisation is poor and while the food tastes good, there isn't much of it and it's very samey. Great cruise if you wanna lose weight. The service ours very poor from the restaurants and the bars. A lot waiting and asking for menus and basically to be served. Nobody really seems to care. The cruise director saying EVERYTHING in 7 languages drives you crazy after a few days. Bingo in the main theatre right before the main show! No kettle in the cabins. no free shuttles in the ports, always have tickets (for your convenience) that you get charged for. Kids club is abysmal, just play with Lego and don't follow the schedule. It's all unfriendly and you feel as thigh your are always bothering the staff. MSC is very tacky, not at all classy in any way. 3 star causing at best. Read Less
2 Helpful Votes
Sail Date: September 2018
We took the msc Lirica for 7 nights med. cruise. We chose this cruise because of the itinerary and quality Italian and international cuisine. (as the brochure stated). The food was below average to poor. At the dining rooms the ... Read More
We took the msc Lirica for 7 nights med. cruise. We chose this cruise because of the itinerary and quality Italian and international cuisine. (as the brochure stated). The food was below average to poor. At the dining rooms the food portions were very small, tasteless bland and luke warm, but often cold. I left most of the meals. We decided to eat at the buffet as was told food better than the dining area, but it was like being in a zoo being pushed and shoved around by people trying to get to the food! It was hectic, fast food, cafeteria, limited choice and poor quality luke warm/cold food. Chicken in parts were pink with some blood, steak was tough, stew grisly and bony, pasta pasta bland and overcooked. Breakfast the scrambled eggs tough and tasteless like cardboard, bacon strands of fat, yoghurt sweet and watery, even the italians moaned bout the food.I left the food, just picked at it to keep me alive! The meal time drink package was limited. The red wine cheap and acidy,I was told they only serve this cheap one with the package. food and wine made me ill all through the cruise. Entertainment poor and boring. Day time was boom boom boom like butlins camp. Staff unfriendly never smiled. Shuttle buses/boats not free, we didnt budget for this. last trip was dubrovnik 14 euros each the local bus was 1 euro!. What a rip off! Never again will we go on an MSC cruise esp. this one. The worst food/cruise ever. Value for money not good.DONT GO unless you want to starve or get ill! Read Less
MSC Lirica Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 3.0 3.1
Entertainment 4.0 3.4
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.4
Family 3.0 3.4
Shore Excursion 3.0 3.2
Enrichment 3.0 2.8
Service 4.0 3.5
Value For Money 4.0 3.5
Rates 3.0 3.8

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