21 Helpful Votes
Sail Date: September 2016
As the saying goes, how many chances do you have to make a first impression? We have traveled on several cruise lines including Disney, Princess and some smaller ones. Oceania was the most non-caring in their treatment of the entire ... Read More
As the saying goes, how many chances do you have to make a first impression? We have traveled on several cruise lines including Disney, Princess and some smaller ones. Oceania was the most non-caring in their treatment of the entire cruise experience. The one I enjoyed the least. Boarding was a bad start: 45 minute wait standing in a "snake line" to register. This, after an all night flight and significant jet lag. You can't sit down when you're in a "snake line." Luggage delivery to stateroom: Incredibly poor. finally get on board, would like to unpack and decompress. No luggage. Luggage arrived much later than we did. Disembarking: Not bad. Travel arrangements: Awful. We disembark around 9 AM and Oceania books a 5PM flight home. Hours of waiting for our flight at the airport watching earlier flights leave that Oceania could have, but did not, book for us. And of course, their policies do not allow passengers to change travel arrangements. When we tried, the airline told us that arrangements were made through a "third party" and could not be changed. Dining was excellent...but the poorly thought out inconveniences spoiled it for us. Read Less
27 Helpful Votes
Sail Date: May 2016
Our first Oceania cruise and sadly our last. For the following reasons: The Nautica did have good food, some of the best we've had on a cruise ship. The service was OK but it was very slow at several of our meals in the main dining ... Read More
Our first Oceania cruise and sadly our last. For the following reasons: The Nautica did have good food, some of the best we've had on a cruise ship. The service was OK but it was very slow at several of our meals in the main dining room. I think they have trouble dealing with the surge that can occur when there are no set dining times. The ship is very old and it didn't do well in slightly rough seas. On a couple of days the crew placed seasickness bags near all the elevators. Also due to the age of the ship the decor is very dated. The woods are very dark with dark colors throughout. It's a bit drab but well maintained. It's a small ship with not a lot to do: - the shows put on by the 4 member ship's cast were pretty good - the shows by the entertainers they brought on board (e.g. comedian & flute player) were cheesy and 2nd rate. - the pool area was acceptable - beyond that not a lot of worthwhile things to do People we met on board were nice, but this is definitely an older crowd. The ship eliminated one of our ports of call without advising us. We had scheduled a tour on our own at this port but because ship did not give notice of the change we lost our fee for the tour. When we complained, Oceania said "too bad we can change itinerary whenever we want, you should get trip insurance to protect yourself" (trip insurance would have cost more than the money we lost on the tour). Not the great experience we were expecting from a high end cruise line, we'll try others in the future. Read Less
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10 Helpful Votes
Sail Date: March 2016
Chose for itinerary, time of year and previous Oceania Experience. Oceania however changed itinerary dropping disembarkation port of Istanbul and day in Ephesus. Added Rhodes, Santorini and disembark in Athens, areas we have previously ... Read More
Chose for itinerary, time of year and previous Oceania Experience. Oceania however changed itinerary dropping disembarkation port of Istanbul and day in Ephesus. Added Rhodes, Santorini and disembark in Athens, areas we have previously explored for weeks. Oceania made no attempt to offer compensation for our already privately booked Istanbul expenses such as business class air tickets, 5 nights of hotel reservations, Turkish visa's and tour guides. Just offered cruise tickets to cover cancelation expenses for cruise to be used by 12/30/16. Wouldn't even pay for our flights from Athens to Istanbul, which was really our only viable option. Our Expedia Cruise Center travel agent bought flight tickets out of her own pocket. Found ship poorly managed, crude embarkation in Hong Kong, shoddy deck furniture, small bland veranda room with out any art; the bed, linens and black out curtain were however good. GI out break which was handled extremely incompetently and with out any compassion for healthy guests or ill ones. Grand Dinning room atmosphere, staff and food was great as was Polo Grill. Entertainment poor, though the crew act really tried hard to preform. Shore excursions way too expensive, you could get a quality private car tour for half of an Oceania bus excursion. Enrichment Lecturer Dr Teo Ruiz was great; extremely knowledgeable, passionate, and entertaining. We will not be considering Oceania for any of our future cruise plans. Read Less
7 Helpful Votes
Sail Date: January 2016
We were so disappointed from the moment we were shown to our stateroom. The room was very dirty...sticky spots on carpet, black, greasy handprints on bathroom door and the shower had black soap scum all around the shower base. When brought ... Read More
We were so disappointed from the moment we were shown to our stateroom. The room was very dirty...sticky spots on carpet, black, greasy handprints on bathroom door and the shower had black soap scum all around the shower base. When brought to their attention they asked for an add'tl 2 hr. For a clean-up. The room was dated and incredibly tiny with a bathroom so small you could not p/u a bar of soap if it fell in the shower. We had paid for the "concierge verandah" and were appalled, tried immediately to up-grade but there was nothing available. The bedside table was 6 to 7" below the level of mattress, with no drawer, and when we brought it up to the concierge, her answer was they had recently changed the mattresses? The first evening we were booked in The Polo Grill" and by morning my husband was definitely ill with the "trots". Late on Day 3 we had to consult the medic, there was a line-up, and he prescribed 3day antibiotics, anti-spasmodic S and a charcoal drink for which he was pleased to present a $570. U S bill. One week later I had a room service omelette which wiped out my next day in Saigon, again tainted food. Friends had raved about the food as being superior...not the case! We have previously sailed on Regent, Seabourn and even Princess through the Panama, which were all superior in every aspect! Service, food and facilities. At the moment, we are inclined to call it our last cruise as it was just such an unanticipated failure. Read Less
11 Helpful Votes
Sail Date: November 2015
I paid $20,000 for this trip. What I got was 1. An extremely tiny room 2. An RV sized bathroom 3. A prepaid beer/wine program at over $500 that would not provide me with more than one drink at a time because my wife (not on ... Read More
I paid $20,000 for this trip. What I got was 1. An extremely tiny room 2. An RV sized bathroom 3. A prepaid beer/wine program at over $500 that would not provide me with more than one drink at a time because my wife (not on the program) might take a sip. This is both rude and childish. 4. Room service with a scowl. 5. Only a tiny area in the onboard store featuring notions and drug store items. If you forgot something...tough. 6. No ATM on board and no provision for those going on tours to stop at an ATM. We had to skip a tour in order to find an ATM. Many people were really angry about this. 7. Tour guides who could barely speak English. 8. Far too many poverty tours: come see the poor people. 9. Dining was excellent, though the portions are small. Read Less
9 Helpful Votes
Sail Date: November 2015
We have been cruising since 1993 and this was our first time with Oceania - choosing it for the itinerary. Before we ever left home there was confusion. Alarming notifications from Oceania stating that no-one would allow to board unless ... Read More
We have been cruising since 1993 and this was our first time with Oceania - choosing it for the itinerary. Before we ever left home there was confusion. Alarming notifications from Oceania stating that no-one would allow to board unless they had the yellow fever vaccination. With subsequent conversations with fellow passengers - this is contrary to WHO Guidelines and Embassy stipulations. Most guests ended up going privately, getting an absolution for the vaccination and forking out £88! An absolute scandal! The concierge subsequently told us to write to HO in Florida but on reading other reviews, correspondence to HO remains unanswered. The pre-cruise night in CT in the V & A was lovely, transportation, embarkation and also disembarkation also smooth. Although the decor in some places depressing, food was excellent in all restaurants although Toscana over-rated. The trips are far too expensive - despite paying for them in advance. How Oceania has the conscience to charge so much when everything is so cheap ashore, from diesel, food and most importantly wages. Many living in poverty, dependent on tips. Apart from a string quartet playing each day I cannot comment on the shows. One show at 9.30 did not suit us. Internet, laundry, hairdressing prices also exorbitant. For us it will be bye-bye Oceania. Never again. We certainly did not like being ripped off. Read Less
10 Helpful Votes
Sail Date: October 2015
For our 5th cruise on Oceania we were really excited about the Dubai to Cape Town itinerary. Decided to upgrade to a Penthouse due to the length of the cruise - what a mistake!! Noise from the Terrace Café and kitchen/dish washing area ... Read More
For our 5th cruise on Oceania we were really excited about the Dubai to Cape Town itinerary. Decided to upgrade to a Penthouse due to the length of the cruise - what a mistake!! Noise from the Terrace Café and kitchen/dish washing area directly above us was constant from before breakfast to 1am to 2am at night. Only after I went upstairs at 1:15am and personally observed the staff banging dishes, shoveling ice into bins, washing big metal trays did the GM direct the staff to complete their work by 11pm. Despite promises to the contrary Oceania provided no compensation except for a token discount on a future cruise. Very, very disappointing. Unlike our prior Oceania cruises, the staff on the Insignia seemed tired, more interested in just doing their jobs rather than going the extra mile to provide cheerful service (the exception was our butler Andy who was outstanding). Personally observed the front desk staff being rude to guests. Lack of follow up on special requests and lots of passing the buck to someone else rather than seeing a matter to completion caused uncomfortable aggravation. My guess is that the growth of the cruise industry and/or Oceania has created a real shortage of trained staff and us passengers suffer as a consequence. Food, as always, is the big plus at Oceania. Had 10 dinners in the specialty restaurants but would rate only 1 as very good (none rated as outstanding), most as good but 4 with food or service issues that resulted in a below average or poor rating - something we had never experienced on our 4 prior Oceania cruises. Unlike prior Oceania cruises there seemed to be a directive to limit the size of portions. Wine selection and service is not Oceania's strong suit but to pour a 'corked' wine at a high end tasting seminar was a new low for us. Bottom line, Oceania appears to be slipping badly - not sure we will travel with them again and/or ever recommend them again (certainly don't waste the $ on a Penthouse stateroom) Read Less
8 Helpful Votes
Sail Date: November 2014
My husband and I are world travelers and have cruised many times on both ocean going ships and river boats. We love both equally, but for different reasons. When this most exciting itinerary came up with the potential for unique learning ... Read More
My husband and I are world travelers and have cruised many times on both ocean going ships and river boats. We love both equally, but for different reasons. When this most exciting itinerary came up with the potential for unique learning experiences and adventures in exotic places, it beckoned to us and we booked the trip a full year in advance (a first for us), and were looking forward to it. THE JOURNEY BEGINS: Our arrival in Dubai was an unmitigated disaster. If we hadn’t seen fellow airline passengers who we knew to be on our ship, we would never have found the local agent who was herding the group together for the bus ride to our hotel. But we weren’t going to same hotel as the other guests. Not sure why, but when we inquired if we would be picked up in the morning for the pre-arranged tour to Abu Dhabi and the Grand Mosque, reason enough to travel half way around the world, we were assured that we would be. No one on the hotel’s reception staff knew anything about Oceania; we were on our own. Arriving in the lobby first thing in the morning, we saw an Oceania reception desk being set up but the lady didn’t know anything about the tour we thought we were booked on. She told us we had a private tour scheduled for the afternoon, but we were on our own for the morning. Private tour sounds nice; a luxury car with driver and tour guide just for the two of us. So far, so good. We discussed with the guide what we’d like to see, at which point he took us on his own idea of a tour. And while some of it was interesting, he insisted that his driver go faster so we could arrive at a special shopping area to look at rugs before the shop closes. I had no interest in this, but we were his captives. We politely succumbed to the presentation of very expensive decorative rugs with gold embroidery on black velvet, but afterwards the guide chewed the clock at the end of the day so he wouldn’t have to take us anywhere else. We arrived back at our hotel in time for dinner, but without having had a true experience of Dubai. The next morning we were taken by car to the ship tied up at the pier. Another car took our luggage. Imagine the car getting lost in the parking lot with the ship clearly visible? It did. Not a good omen on the second day of a 30 day trip. ABOUT THE SHIP: the Nautica was recently refurbished and was spit and polish impeccable. Throughout the trip the crew kept it immaculately. Kudos to them. The main dining room wait staff and stateroom staff were personable and efficient. Service was excellent everywhere on the ship. And the food was the best we’ve ever had in a ship’s main dining room. Jacques Pepin created the menu and I can’t say enough good things about it. Food was always freshly prepared, imaginative, and excellent. It’s only because of my restraint at the dessert course (and the fact that I always took the stairs instead of the elevator) that I came home without having gained any weight. The opportunity was certainly there. The ship’s décor was, in my opinion, designed to create the illusion of elegance; but it was as though Downton Abbey style furnishings were purchased at Bombay Company, and was enhanced with brocade drapes and faux Oriental carpets. Even the “bookcase” in the entry to the dining room had trompe l’oeil dishes in it. It was all about illusion. And this became the theme of my experience of the ship; the illusion of luxury and of the administrative staff being helpful. They weren’t. When we complained about missing the Grand Mosque on the first day, the tour desk staff, while polite, told us there was nothing that could be done about it, but they would try to do something for us since the ship would be in Abu Dhabi the next day. But we were scheduled to visit a camel market in Ai Anin, a 6 hours (!!!) round trip drive.” Sorry,” they said, “We can’t help you since there’s no switching tours in the last minute. But we’ll try.” Huh? They succeeded in creating a sense of something being done to mollify us, but with no results. So frustrating. We learned to expect this throughout the trip. THE TOURS: we sat on a bus for the entire day going to Ai Anin to spend 10 minutes at a camel market and another 10 minutes watching a man climb a date tree. Really? We never saw the Grand Mosque, and most likely never will. I could go on and on about other missed opportunities, about really inferior tour guides, about bumpy jitney (not bus) rides on muddy, pitted roads. But the icing on this particular cake was when the owner of a destination restaurant in the outback of Mozambique told us that he receives only $40 per person that has to cover his expenses for the preparation of lunch, the wait and kitchen staff, three musicians and 6 dancers to entertain us, and we paid $169 per person for this. The tour guide on the jitney said not one word during the 3 hour round trip ride from and back to the ship. Good thing I did my homework about the region before we left home, otherwise I wouldn’t have a clue about what I was seeing. THE OTHER GUESTS: When we travel we enjoy socializing with our fellow passengers, and many of our dearest friends are people we met and toured with around the world. It’s one of the great benefits of travel. But, sadly, it didn’t happen for us on this trip. In my opinion, the other guests, while lovely people, were what I termed “Destination Charm Collectors,” now able check this place and that off their bucket list. IN CONCLUSION: When I reflect back on this trip and review the many photos that I took, I feel fortunate to have been able to see parts the world so foreign to me, but regret that I felt so “bubble wrapped” that my experiences of these places was quite limited. Yes, I was in Zanzibar, but I spent three hours on a spice plantation in 95 degree heat, and never saw the city at all except from the pier. And, considering how big the world is and how many places there still are to see, and truly experience, I doubt that I’ll get back to this part of the world any time soon. And if I do, it certainly won’t be with Oceania. Read Less
5 Helpful Votes
Sail Date: November 2014
My husband and I are world travelers and have cruised many times on both ocean going ships and river boats. We love both equally, but for different reasons. When this most exciting itinerary came up with the potential for unique learning ... Read More
My husband and I are world travelers and have cruised many times on both ocean going ships and river boats. We love both equally, but for different reasons. When this most exciting itinerary came up with the potential for unique learning experiences and adventures in exotic places, it beckoned to us and we booked the trip a full year in advance (a first for us), and were looking forward to it. THE JOURNEY BEGINS: Our arrival in Dubai was an unmitigated disaster. If we hadn’t seen fellow airline passengers who we knew to be on our ship, we would never have found the local agent who was herding the group together for the bus ride to our hotel. But we weren’t going to same hotel as the other guests. Not sure why, but when we inquired if we would be picked up in the morning for the pre-arranged tour to Abu Dhabi and the Grand Mosque, reason enough to travel half way around the world, we were assured that we would be. No one on the hotel’s reception staff knew anything about Oceania; we were on our own. Arriving in the lobby first thing in the morning, we saw an Oceania reception desk being set up but the lady didn’t know anything about the tour we thought we were booked on. She told us we had a private tour scheduled for the afternoon, but we were on our own for the morning. Private tour sounds nice; a luxury car with driver and tour guide just for the two of us. So far, so good. We discussed with the guide what we’d like to see, at which point he took us on his own idea of a tour. And while some of it was interesting, he insisted that his driver go faster so we could arrive at a special shopping area to look at rugs before the shop closes. I had no interest in this, but we were his captives. We politely succumbed to the presentation of very expensive decorative rugs with gold embroidery on black velvet, but afterwards the guide chewed the clock at the end of the day so he wouldn’t have to take us anywhere else. We arrived back at our hotel in time for dinner, but without having had a true experience of Dubai. The next morning we were taken by car to the ship tied up at the pier. Another car took our luggage. Imagine the cars getting lost in the parking lot with the ship clearly visible? They did. Not a good omen on the second day of a 30 day trip. ABOUT THE SHIP: the Nautica was recently refurbished and was spit and polish impeccable. Throughout the trip the crew kept it immaculately. Kudos to them. The main dining room wait staff and stateroom staff were personable and efficient. Service was excellent everywhere on the ship. And the food was the best we’ve ever had in a ship’s main dining room. Jacques Pepin created the menu and I can’t say enough good things about it. Food was always freshly prepared, imaginative, and excellent. It’s only because of my restraint at the dessert course (and the fact that I always took the stairs instead of the elevator) that I came home without having gained any weight. The opportunity was certainly there. The ship’s décor was, in my opinion, designed to create the illusion of elegance; but it was as though Downton Abbey style furnishings were purchased at Bombay Company, and was enhanced with brocade drapes and faux Oriental carpets. Even the “bookcase” in the entry to the dining room had trompe l’oeil dishes in it. It was all about illusion. And this became the theme of my experience of the ship; the illusion of luxury and of the administrative staff being helpful. They weren’t. When we complained about missing the Grand Mosque on the first day, the tour desk staff, while polite, told us there was nothing that could be done about it, but they would try to do something for us since the ship would be in Abu Dhabi the next day. But we were scheduled to visit a camel market in Ai Anin, a 6 hours (!!!) round trip drive.” Sorry,” they said, “We can’t help you since there’s no switching tours in the last minute. But we’ll try.” Huh? They succeeded in creating a sense of something being done to mollify us, but with no results. So frustrating. We learned to expect this throughout the trip. THE TOURS: we sat on a bus for the entire day going to Ai Anin to spend 10 minutes at a camel market and another 10 minutes watching a man climb a date tree. Really? We never saw the Grand Mosque, and most likely never will. I could go on and on about other missed opportunities, about really inferior tour guides, about bumpy jitney (not bus) rides on muddy, pitted roads. But the icing on this particular cake was when the owner of a destination restaurant in the outback of Mozambique told us that he receives only $40 per person that has to cover his expenses for the preparation of lunch, the wait and kitchen staff, three musicians and 6 dancers to entertain us, and we paid $169 per person for this. The tour guide on the jitney said not one word during the 3 hour round trip ride from and back to the ship. Good thing I did my homework about the region before we left home, otherwise I wouldn’t have a clue about what I was seeing. THE OTHER GUESTS: When we travel we enjoy socializing with our fellow passengers, and many of our dearest friends are people we met and toured with around the world. It’s one of the great benefits of travel. But, sadly, it didn’t happen for us on this trip. In my opinion, the other guests, while lovely people, were what I termed “Destination Charm Collectors,” now able check this place and that off their bucket list. IN CONCLUSION: When I reflect back on this trip and review the many photos that I took, I feel fortunate to have been able to see parts the world so foreign to me, but regret that I felt so “bubble wrapped” that my experiences of these places was quite limited. Yes, I was in Zanzibar, but I spent three hours on a spice plantation in 95 degree heat, and never saw the city at all except from the pier. And, considering how big the world is and how many places there still are to see, and truly experience, I doubt that I’ll get back to this part of the world any time soon. And if I do, it certainly won’t be with Oceania. Read Less
7 Helpful Votes
Sail Date: November 2014
My review is my experience on the Oceania Cruise Line. This 30 day cruise was my wish trip. My mother who had been to many of the ports was kind enough to go with me. We both have been on many cruises, but not the cruise line Oceania. My ... Read More
My review is my experience on the Oceania Cruise Line. This 30 day cruise was my wish trip. My mother who had been to many of the ports was kind enough to go with me. We both have been on many cruises, but not the cruise line Oceania. My mother usually travelled the higher class cruise lines so Oceania I felt would be OK. FIRST: The first day on the ship I like to get everything in order like the internet set up, extra dinners and check on excursions. I booked our trip directly with an Oceania representative who had told me my mother and I had 200 free minutes each. The internet girl on the ship was very nice, but said I had to talk to the front desk. The front desk said I had to talk to the Concierge desk. I spoke to the Concierge and he informs me there is nothing he can do. I asked him if he would let me check my e-mail and I could give him the name of the Oceania representative. He told me I could not use his computer and would have to pay the internet center to check my e-mail. He spoke to me insisting that there was nothing he could do and he would check with the home office on Monday and this was Friday. He did not raise his voice, but he was extremely arrogant. He told me how long he had been with Oceania and basically I was out of luck. I had never been treated like this before. I was tired and got teary eyed which is very unlike me. When I got back to the room, my mother said she was surprised someone would treat a passenger this way. The next day I went to the internet department and the girl allowed me to use her computer to check to see who my Oceania Representative was. I then went down to the Concierge and told him her name and he had already found it and sent her an email. He never bothered to call my stateroom to let me know. He e-mailed her and she said she did not give us any free internet minutes. I was upset and asked to see her e-mail. He would not show it to me. This man lacked any form of customer service. I then asked him to leave a message for the General Manager. The GM called me 2 days later and only after I said something to the front desk. The GM said he would have to check with the home office who said NO, but after 4 days the GM decided to give us the internet minutes. Why would anyone let a customer go through this ordeal. I did write the Oceania Representative and the Oceania main e-mail line. The representative said she had not given us 200 minutes. I could not believe it. SECOND: When we were on the pre tour in Dubai my mother and I were suppose to have 2 beds. They told us they did not have any available. Keep in mind we booked this trip in July 2014. They said they would give me a roll a away bed which was so uncomfortable and an upgraded room that included a larger closet. Why would we need a bigger closet when we were there for 3 nights and lived out of our suitcase?? We did have a king bed in the room, but my mother likes to sleep alone. Meanwhile when I got on the ship, I was exhausted. THIRD: It took my mother and I two hours to eat at a two person table. The servers we had acted like they did not know what they were doing. The food was cold most of time so we decided to eat in the Café most nights. The Café was excellent and the food was hot. FOURTH: The excursion desk/personnel were not organized. They did not solve our issues and many other peoples issues. This was the talk on the ship. They just said they had to check with the Home Office and then nothing was done. There were times the excursions were just bad. FIFTH: Before the cruise our Oceania Representative suggested we book a hotel room in Capetown because there were no excursions set up yet. My mother is 86 years old so waiting in the airport all day was not an option. The Oceania Representative said we could change it after they posted excursions. I asked the excursion desk about Capetown excursions and they said they would know sometime in the middle of the cruise. When the excursions came out, I tried to book one and was told I had to cancel the hotel 45 days before the cruise began. I was never told this. In fact, I was told the opposite. They said they would check with the Home Office and they said NO. Meanwhile we paid over $300 each for the hotel room. We had met a nice couple who had booked a private car through Oceania. They asked us to join them, but we would now need a van to accommodate all the luggage. We paid $200 each for this 4 hour excursion in Capetown. The excursion desk said it would be easier for them if we would pay the couple we met directly and they would charge them the full price. This is what we did. SIXTH: The ship had been remodeled, but the bathrooms were not. All they did in our stateroom was caulk over the mildew. After a few showers, the caulking started to drop off. The drain in the bathroom constantly smelled. They said they tried to do something, but it did not work. On a thirty day cruise this is unacceptable. OVERALL my experience on Oceania's Nautica was not worth the expense of what is suppose to be an upscale cruise line. Read Less
Nautica Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 2.0 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0
Rates 5.0 0.0

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