3 Helpful Votes
Sail Date: October 2018
We recently returned from a cruise around Italy. We traveled with friends who made the arrangements using Oceania Cruise lines. The ship we traveled on is named Nautica. My wife and I have cruised with several different cruise lines on ten ... Read More
We recently returned from a cruise around Italy. We traveled with friends who made the arrangements using Oceania Cruise lines. The ship we traveled on is named Nautica. My wife and I have cruised with several different cruise lines on ten prior occasions. The Nautica is a small ship – 684 total passengers with a staff of 400. We came away feeling that the overall experience was at the bottom of our list. There were a few good points – a) The crew is well trained to be very friendly; b) Cabin and public spaces were kept very clean. c) There was an ample choice of shore excursions. d) The breakfast and lunch buffet always had a large assortment of food choices. Unfortunately, there were far more bad points – a) Any cabin below deck 8 is too small to be comfortably habitable. Below the 8th deck, the largest cabin is 216 square feet. Bathroom is so tiny it was difficult to shower. There was not enough proper space to put away clothing or store suitcases. b) Main dining room: Poor to fair. About five or six main course choices available at each meal – several were the same every night. c) Specialty dining rooms (2): Very nice. Problem is that reservations must be made well in advance of the cruise. Otherwise, tables are not available. d) Entertainment: poor to fair. A comedian performed twice. He was very ‘off color’ and not very funny. Entertainment director sang one night – just okay performance. A group of five very young, inexperienced people performed on all other nights. Would expect a better performance from high school students. e) Excursions: All guides apparently local to area. Many were very well versed and provided a lot of information. Some walked too quickly, not allowing for anyone to take in local sites. On most occasions, the bus windows were filthy. There was plenty of time for the driver to clean the windows while waiting for passengers to assemble and board. To summarize – I have no idea how much better Oceania’s other boats might be, or if the above negative points flow throughout their fleet. That being said, based on our experience I cannot recommend this cruise line, or at least not this particular boat. Read Less
6 Helpful Votes
Sail Date: March 2018
We chose this cruise because of the ports in Japan and China. we had been on Oceania, Nautica only months ago cruising around the British isles. (a lovely trip excluding Nautica)). The trip to China and Japan highlighted all the failures ... Read More
We chose this cruise because of the ports in Japan and China. we had been on Oceania, Nautica only months ago cruising around the British isles. (a lovely trip excluding Nautica)). The trip to China and Japan highlighted all the failures of this cruise company and the confines of the ship along with seriously limited worthwhile lectures, entertainment (kabuki, Chinese music,) and any aspect of these Asian cultures. As for the meals, they reflected the capability of the French head chef but not Chinese and/or Japanese cuisine. When attempted it was awful and served buffet style so it sat out, overcooked, unoriginal, and Americanized. The cruise director should find another avocation. The newsletters delivered to each room described each port as if we were reading Expedia excerpts. Could be because the so-called concierge had never been to any of the ports. Any help from him was straight off the web with absolutely no suggestions since he hadn't been to the ports before. He was defensive except for the bottle of wine he sent to me over the font on the newsletter which I couldn't read even with my 3X reading specs. He argued the font was the same as always (it was not) and when I tromped down to his desk in my robe, furious that he argued with me, he was able to confirm that I had been totally correct. Now, the worst aspect of the trip: the ports are long long way from the port visitor entry to any transportation to the city. Since we don't speak the language to hail a cab it was frustrating in that Nautica hospitality employees are not allowed to help guests hail a cab. The concierge claimed it was absolutely NOT the responsibility of Nautica to help guests once off the ship. Actually some of us decided that Oceania didn't want us out on our own, rather to take the pedestrian expeditions the cruise offered at outrageous prices thereby enabling Oceania to make more $$$. Now the pluses: the cleaning staff was exceptional om both cruises. Even helpful when we were sick. The wait staff is remarkable in their orchestrated ability to care for the dining room guests. In as much as many are actually more educated then some of the guests but cannot earn a decent wage in their own country of origin, they are really remarkably modest, hard working, and easily engaged if one is interested in them. Believe it or not, while the cruise company throws out the food not eaten, the lesser crew including the waiters must eat different food. The waste is beyond belief and was certainly a strong reason for us to give up on cruising. There is an obvious "white" pecking order of the staff. Don't worry if your hungry. You can eat 4-5 times a day and incessantly. If you want to learn you better make lots of arrangements and not count on Oceania. Watch your alcohol choices, the sommelier was delightful and always right. The prices by the glass is exorbitant and one guest said the wine plan was of ordinary wines. One caveat: we turned in our off shore trips through Oceania after one and took $$ on board credit which on reflection was very very smart as long as you can travel ashore on your own. Don't let this review keep you from visiting this part of the world. It is amazing and the people we met wonderful. Unfailingly helpful to us and if you look hard enough, you can find someone who speaks English and is excited about practicing speaking with an American. Unfortunately the horrible cruise newsletter (straight out of google) about the port lacked times museums were open, what museums might be superior, what food markets were around (we found them), how to ride the subway and buses (which we did), restaurants, etc. etc. It did however, tell you about the Broadway review they were having in the evening, or the comedian who wasn't funny, or about the movie they were showing without a real movie screen (you do get popcorn) If we had to do it again, we would certainly take the trip but with another cruise company. Read Less
4 Helpful Votes
Sail Date: February 2018
Expected a luxury cruise but overall disappointing.No port lectures. Buffet lacked a decent salad bar. Embarkation very challenging for older adults. Very little information on ports too late to really enjoyvisited. Local maps available ... Read More
Expected a luxury cruise but overall disappointing.No port lectures. Buffet lacked a decent salad bar. Embarkation very challenging for older adults. Very little information on ports too late to really enjoyvisited. Local maps available only after arriving in port. Food in dining room hit or miss.Specialty restaurants disappointing and staff pretentious.Cast shows mediocre. Several excellent guest entertainers. We left the ship early for medical reasons and disembarkation very difficult. Cabin temperature unacceptable for comfortable sleep. Unlikely to choose Oceania again even though we cruise 8-9 months a year. Would have preferred two shows in evening.9:30 too late to really enjoy.We were given an incorrect address for the port which caused us much anxiety. When we finally reached the ship we had to board via a steep gangway which was very difficult to navigate for older individuals. We then stood for an additional 30-40 minutes to register.Overall poor planning for an elder crowd Read Less
3 Helpful Votes
Sail Date: January 2018
Positives - Meeting 3 other couples on the boat in our age range - the 2 speciality restaurants on the boat; Toscana & the Polo plus the grand dining room were good. - The ship was small enough to get into ports close to ... Read More
Positives - Meeting 3 other couples on the boat in our age range - the 2 speciality restaurants on the boat; Toscana & the Polo plus the grand dining room were good. - The ship was small enough to get into ports close to the main city visited. - The string quartet that played around the boat at various times was very good. Negatives - When we stepped on the boat in Singapore on a very hot day we were not handed a cold towel or offered a complimentary soft drink. - The boat was drab with little glamour/wow factor - With most staff having multiple functions they seemed tired and bored at times I assume the “tight” financial ship run by Oceania caused this. Some of the East European staff rather surly. eg we booked the Toscana for 6 which we confirmed the day before and in the morning.When turning up we were told they did not have our booking. They made an error after a different guest cancelled- we did get in as insisted we were correct(later agreed by another member of staff) but the Maitre D was rather negative and no apology at all. Why was a complimentary drink not offered, little cost and the gesture would show they understand good service. - Average age seemed between 75-80 - The shop was dated and had rather quirky opening hours. - An example of mixed messages was using plastic water bottles in the Grand Dining room. This would not be seen in any decent restaurant. - Communication poor eg at ports general info and little staff on hand to direct when getting off the boat. The pool was closed while in Bangkok stopover no prior notice and no real explanation- it was hot & would liked to swim when getting back on the boat. - We only went on one excursion from the boat which was expensive and underwhelming - Large parts of the boat looked tired and in need of an upgrade- the epitome of this was the dead flowers around the pool area- it was if they just did not care. The dead ones were removed & replaced later - Staterooms needed refurbishments especially the antiquated shower. - There were no extra touches eg cold towels when getting back on the boat & around the pool on hot days(did arrive later on cruise), no light refreshments when returning to the boat at certain times( advice use in room dining, not a preferred option!). No nuts/snacks with drinks at the pool bar(health & safety the excuse here) - The closing times of some of the restaurants was draconian - told at 5 minutes before the close to run up & take more food as the hatches were coming down very soon. - In room dining had limited choice eg no eggs can be delivered for breakfast. - Having lots of food does not make it 5* , annoying in the terrace buffet you cannot help yourself- this led to queues at certain food stations. - Evening entertainment was rather weak most nights. - No effort from the boat director to get the “younger” passengers together even though he joked no one went to Horizons at 10.30pm even with 2 for 1 drinks until 11.30. - Internet service intermittent- I couldn’t get e-mails until last few days of the trip this was common to lots of other passengers. - In talking to other passengers there were very many dissatisfied with the boats services & appearance - The infomercial run on the boats antiquated stateroom TV used the Riviera boat as the example for the Oceania luxury which was depressing as the Nautica was a few notches below the standard shown. - Charging $89 pp for Cambodia Visa- actual cost $30- even taking into account admin costs this seemed excessive. - Spa area very dated especially the so called extra facility for the next level of guests - the hot tub and surrounding area small and tired. Had "Canyon Ranch" agreed to this poor facility. One manicurist available for approx 300 women on the boat! - In conclusion this ship is not 5* which I believed it was marketed to us & we are aware of what this is eg Oberoi hotels, the rosewood London,the Langham HK etc. - We had a great trip despite the Nautica as we had to accept the destinations were key and not the transport that took you there Read Less
4 Helpful Votes
Sail Date: December 2017
We are frequent cruisers, 30 completed to date. We chose this Cape Town-Cape Town cruise because we are destination driven. What a disappointment! Because of weather issues, we did not dock at 3 ports in a 15 day cruise. Although weather ... Read More
We are frequent cruisers, 30 completed to date. We chose this Cape Town-Cape Town cruise because we are destination driven. What a disappointment! Because of weather issues, we did not dock at 3 ports in a 15 day cruise. Although weather is not in Oceania's control, the response and alternative planning is, which they failed to do. They COULD have added more game drives in the ports we did manage to reach but instead we just sat there, bored to tears. They also COULD have left some ports an hour or two earlier to make up for slowed sail times due to rough seas so that we could have arrived earlier at ports, but instead we just sat there. And our biggest complaint is about the "inclusive" air program. NEVER SUCKER FOR THIS!! When the airlines they book have delay issues, Oceania refuses to try to accommodate you on other flights, thus we missed one whole day of our pre-cruise tours. Their response?? Put in a claim on our travel insurance. They disavow any responsibility for the extreme disappointment of most of the passengers on this cruise. They had a free cocktail party to "compensate" us-big deal. Found Nautica disappointing as well, especially compared to Marina. We "upgraded" to Concierge, again a sucker bet. No Concierge lounge, as on Marina, small cabin, very little benefit to upgrading-don't do it. In fairness, the staff and officers are great, with the exception of the staff at the poolside cafe who are indifferent and slow. Found the food in the specialty restaurants very good, especially Toscana. Read Less
7 Helpful Votes
Sail Date: April 2017
Chose this cruise for itinerary (good) and reputation (overrated). Oceania's website is very poor which reflected their organisation. We booked Oceania air because of a direct flight, then found the flight was re-directed and when ... Read More
Chose this cruise for itinerary (good) and reputation (overrated). Oceania's website is very poor which reflected their organisation. We booked Oceania air because of a direct flight, then found the flight was re-directed and when we asked for it to be reverted back to what we had booked were charged $340 each for the "change". We have contacted Oceania by mail and email, also through the Concierge on board and have received no replies or acknowledgement. Agree that food looks pretty but omelettes, lobster and steaks that you can't cut are not acceptable. To begin with staff in dining room were quite miserable, but warmed up after a first review. Our overnight bag was also lost by Oceania transferring from Delhi to Mumbai - we gave up on it and went to bed at midnight having been told it was on the ship "somewhere", and we were not even offered a toothbrush until I asked. Agree that the hospital do get you to sign and keep coming back, but the bills were available to see every day, thank goodness our insurance covered the $4,500 U.S. for a bronchitis cough (which most of the passengers seemed to have anyway!). Agree that they seemed in a hurry to get you off the ship (and understand a lot has to be done on turnaround), but the only bathrobe we had been using was removed the night before and our cases were already packed! The itinerary was good but most tours were spoiled because we couldn't hear (or sometimes see) the guides; ear-buds ("whisperers") are necessary in most places. To summarize, Oceania is overpriced, overrated, and "customer relations" don't seem to exist. We will not sail with Oceania again, as this was our worst experience in 23 years of cruising, and because of their obvious lack of interest in our comments we have subsequently booked two cruises on other cruise lines. Read Less
6 Helpful Votes
Sail Date: February 2017
First time with Oceania and will be the last . Ship is looking shabby and cabin very small .Service in Restaurant very slow ( 2 hours + for meal ) and not enough staff . Food average and often lacked seasoning . Terrace Cafe poorly ... Read More
First time with Oceania and will be the last . Ship is looking shabby and cabin very small .Service in Restaurant very slow ( 2 hours + for meal ) and not enough staff . Food average and often lacked seasoning . Terrace Cafe poorly run and could not cope with large numbers returning from trips- not clearing tables / ran out of food etc . Entertainment ( apart form the Evening shows and lectures ) very poor - colouring books / tossing bean bags. Advised by cruise director limited entertainment as large group of 150 people had booked trip with own speaker and using main lounge so choice of entertainment could not be provided and lectures sometimes at 8.30 at night when most people at dinner . Many additional charges including $11 for Yoga and some other classes . Trips overpriced and not very good and "scenic " drive on one trip was past a nuclear power station , and empty factory . Trips cancelled due to customs in Dalian in China and little contingency and when complained to concierge advised this often happens but no transparency when booking . In addition arrived in Shanghai at 9.30pm instead of 4pm as advertised when booked and excuse given was the "tides". So in the end we had 6 sea days instead of 4 ! Customer service has been appalling having followed up both on the trip and after and generally very condescending attitude . Understanding recently acquired by NCL and looking at other reviews ( many similar to ours ) standards appear to have dropped since last Summer ( when we booked ) . In summary very overrated and not up to standard of other cruises have been on . Will not book with Oceania again and certainly not recommend . Read Less
5 Helpful Votes
Sail Date: January 2017
Chose the ship for the Itinerary and a promise for a luxurious onboard ambiance and enriching destination experience. Nautica did not live up to their promise. For example, while in South Africa (5 ports) it would have been nice to offer ... Read More
Chose the ship for the Itinerary and a promise for a luxurious onboard ambiance and enriching destination experience. Nautica did not live up to their promise. For example, while in South Africa (5 ports) it would have been nice to offer a South African wine tasting; offer as a special on the Grand Dining Room menu some African dishes and meats; play a South African movie such as Invictus, Shaka Zulu, etc.; have a lecturer on the history of South Africa; have dockside entertainment such as Zulu and Xhosa dancers and musicians; have an African trivia contest, etc. etc. The same could have and should have been done for each port that we visited. However, nothing was done. We could have been anywhere - there was no attempt at enrichment. Secondly, we were told the food was amazing – amazing it was not – not bad for the first week but after that it got very boring!!! There was very little change in the menu. Thirdly, for a 30 day cruise it was sorely lacking in activities. Where was the dancing, zumba classes, lecturers on the countries we were visiting, etc. The entertainment was also sorely lacking and second rate. Although there were some extremely good soloists, ie a flutist, an oboeist, a comedian, etc. but on other ships these would have been the lounge side show entertainment not the main attraction. Further, the main lounge was used to show the occasional (old, old) movie (6 in total) on a house size screen with very bad stale popcorn. The DVD list was out of date – nothing current. Any good movies shown on the TV was finished by 6:00pm. Library didn’t appear to have any popular authors. “Coloring books for adults” didn’t pique my interest and the 6 twenty-five minute line dance class was hardly enough for a 30 day cruise. Read Less
5 Helpful Votes
Sail Date: December 2016
We chose the Oceana Nautica because of the itenery we had never been to South Africa and it was on our bucket list,The fact it was going over Christmas and New Year and because of its claim to being the best ,best,best. We love good food ... Read More
We chose the Oceana Nautica because of the itenery we had never been to South Africa and it was on our bucket list,The fact it was going over Christmas and New Year and because of its claim to being the best ,best,best. We love good food the Nautica deffinitely told us that we would find it on board. The Cruise was expensive but we always say you get what you pay for unfortunately the Nautica proved us wrong. Having read reviews about the entertainment onCruis Critic we felt sure they would have rectified it ,we love shows and didn't expect big Las Vagas events as on wonderful previous cruises we have had(33)to date,but having been on smaller ships k we had not been disappointed,until the Nautica. The resident singers and dancers made everything sound the same we normally never miss a show but we gave up. We thought we would try the trio in the bar area where there was a small dance area. We shouldn't have bothered. No atmosphere, people had given up, why,because the band had no personallity no expression on their faces except boredom and gave a robotic type performance. We complained about our junior suite having such an old shower with a shower curtain............When my husband dropped his soap there was no room to bend down to pick it up,we were told nothing could be done for us. We complained about the dried up food and bad service. We were told that a lot of staff were changing at the end of the cruise not sure how that was supposed to help us.One night we had to wait two hours before being served in a speciallity Restaurant. We were told to give them another chance. The cruise Director was only interested in being on the TV the entertainment factor was minimal the saving grace was the lectures on the Politics of South Africa. People that had been on Board time and time again were saying that it had changed and not for the better. When we were told we couldn't dock at one of our Ports of call,we were taken to a Port with nothing but a Mall in,the sort of place you see people getting off and getting back on the bus asap. The tours were extremely expensive and some of the tour guides were students that didn't want to use a mike. So I think you get the message that we will not be going back on the Nautica despite the Head Office saying we should give them another chance,we think £11,000.00.is a bit much for second chances. Read Less
21 Helpful Votes
Sail Date: September 2016
As the saying goes, how many chances do you have to make a first impression? We have traveled on several cruise lines including Disney, Princess and some smaller ones. Oceania was the most non-caring in their treatment of the entire ... Read More
As the saying goes, how many chances do you have to make a first impression? We have traveled on several cruise lines including Disney, Princess and some smaller ones. Oceania was the most non-caring in their treatment of the entire cruise experience. The one I enjoyed the least. Boarding was a bad start: 45 minute wait standing in a "snake line" to register. This, after an all night flight and significant jet lag. You can't sit down when you're in a "snake line." Luggage delivery to stateroom: Incredibly poor. finally get on board, would like to unpack and decompress. No luggage. Luggage arrived much later than we did. Disembarking: Not bad. Travel arrangements: Awful. We disembark around 9 AM and Oceania books a 5PM flight home. Hours of waiting for our flight at the airport watching earlier flights leave that Oceania could have, but did not, book for us. And of course, their policies do not allow passengers to change travel arrangements. When we tried, the airline told us that arrangements were made through a "third party" and could not be changed. Dining was excellent...but the poorly thought out inconveniences spoiled it for us. Read Less
Nautica Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 5.0 4.3
Entertainment 3.0 3.3
Public Rooms 5.0 4.4
Fitness Recreation 5.0 3.8
Family 2.0 3.8
Shore Excursion 4.0 3.0
Enrichment 5.0 3.5
Service 4.0 4.5
Value For Money 5.0 3.5
Rates 5.0 3.9

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