Sail Date: November 2018
This was the best all around cruise that we have been on. Embarkation and disembarkation was the most organized we have ever experienced. That alone will make us cruise Norwegian again. The ship was beautiful, clean and very well ... Read More
This was the best all around cruise that we have been on. Embarkation and disembarkation was the most organized we have ever experienced. That alone will make us cruise Norwegian again. The ship was beautiful, clean and very well maintained. Our cabin was beautiful and everything worked perfectly. The food was very good. I will admit that we have had better food; not that the food was bad, because it was very good. It's just that we have had better. We did not participate in any of the activities. The service was excellent, top notch, and the best we have had. It was like the staff could't do enough for us. Every one we came in contact with was helpful, courteous, and so very friendly. The ports and shore excursions were wonderful! Again, everyone involved couldn't do enough to make us comfortable and to make our time on the trip enjoyable. We will definitely cruise with NCL again and highly recommend to all we know to do the same. Read Less
2 Helpful Votes
Sail Date: November 2018
I have sailed on Carnival, Royal Caribbean and now NCL. Other than the ports of call, the cruise was pitiful. The on-board entertainment, food, and service was subpar (except our cabin attendant - she was great!). At $13 per drink, the ... Read More
I have sailed on Carnival, Royal Caribbean and now NCL. Other than the ports of call, the cruise was pitiful. The on-board entertainment, food, and service was subpar (except our cabin attendant - she was great!). At $13 per drink, the pours were barely a shot and the mixers were stale. This cruise line doesn’t allow you to bring water onboard – instead you pay $3.50 per bottle onboard or $30+ for 24 pack prior to the cruise. We paid for the margarita sampling ($20) and that was the best time we had onboard the entire time. The drinks during that special event were a little less stingy. The balcony room was fine, but the rest of the ship was pretty old and tired. The Aloha buffet was average and the average wait for eggs to order was 15 mins. The Brazilian Steak house was below average with bland food as well as Cagney’s – our waiter at Cagney’s was great – 38 years with NCL. Wow! The Italian restaurant was good. Skip the onboard shore excursions and book off ship excursions with the exact same company for 30-50% less. All the ports (except Kona) have Avis rental car shuttles at the pier along with reasonable taxi’s. Highly recommending renting a car on all ports except Kona. At Kona, take the shuttle to the shopping center, Marriot Hotel or beach. Do not book tour bus for the road to Hana! If you get motion sick, consider driving yourself because there are 640+ curves on the 45 mile trip – but it is absolutely breath taking at several stops. Download Shocka and let it be your personal tour guide along the way. Read Less
Sail Date: November 2018
Picked this cruise because it's the only one that starts and ends in Honolulu. All others depart from California coast and have a LOT of days at sea. I LIKE days at sea, but not that many! We did the three-day pre-cruise extension in ... Read More
Picked this cruise because it's the only one that starts and ends in Honolulu. All others depart from California coast and have a LOT of days at sea. I LIKE days at sea, but not that many! We did the three-day pre-cruise extension in Honolulu. We paid extra for an ocean view room at the Hilton, and it was worth every penny. We could see the beach and could enjoy the music from a beach-front venue that we could just barely hear from our balcony. Extension included daily tours, which were good, but a bit long. DO NOT go walking late at night in the Waikiki beach area … naïve tourists have been murdered by drug addicts in the wee hours, according to a family member that lives in Waikiki. At boarding, there was no one directing traffic, and we ended up in the general boarding line, when we had a penthouse suite. There was a separate line, but no one to direct us there. Other than that, boarding was a breeze. Room was huge, worth the expense. Only drawbacks were jetted tub was very narrow, and "dressing area" between bath and bedroom was cramped and a daily traffic jam. Staff was wonderful. We only had one experience with a staff person who was distracted and inattentive. Plenty of bars and restaurants. Main pool a little small. Plenty of activities for travelers of all types and interests. Our only complaints were in the food area. We did not dine at the buffets. We enjoyed the embarkment barbecue. Ate at Liberty, food "ok." Ate at La Cuchina, spouse's food ok, my shrimp fra diavlo disappointing. They chop their shrimp, and I only found two pieces of any size, about the size of a large pea. You'd expect 4-5 large shrimp in an upgrade restaurant. Moderno, the Brazilian barbecue was 'ok,' and they gladly accomoodated our difference in prefererence for "doneness." Tepanyaki, the Japanese grill, was entertaining, but steaks were apparently all overdone at our table, as much was left on the plates. My seafood entre there was small but good. Cagney's steakhouse was "ok." Spouse's veal chop there was very good, but my seafood combination was again, rather lackluster for a an upgrade restaurant. Our cabin steward and butler were great. So sweet to get a bottle of champagne upon arrival. Daily snacks appeared, sometimes good, sometimes inedible. Canapes were the worst. Fruit and chocolate were great, and one day they even gave us potato chips for the salty palate. We were big dummies and booked Thanksgiving week, not thinking about the huge number of young families that would be on board! But there were no problems, other than the kids monopolizing the pool and hot tubs, which one would expect. Excursions were good, and we will always be thankful we sprung for the Blue Hawaii helo tour of Kauai. Disembarkation was the easiest we've ever experienced, even as suite passengers on other lines. We would do this cruise again, but not on a holiday week! Read Less
3 Helpful Votes
Sail Date: November 2018
Ship was good and timely in reaching every destination. Cabin was serviced regularly. We stayed in 10118 (family balcony). The size of the cabin was relatively small for me, my wife and 2 kids (10 and 6), Restaurant had good food. Decent ... Read More
Ship was good and timely in reaching every destination. Cabin was serviced regularly. We stayed in 10118 (family balcony). The size of the cabin was relatively small for me, my wife and 2 kids (10 and 6), Restaurant had good food. Decent choice of food even for being an vegetarian (food) but would like for additional options. Service in the restaurant and bars was awesome and both embarkation and disembarkation process was seamless.Booked shore excursions before the travel. Great experience overall in the tours we took, although worked out pretty expensive. While being in the ship, we were able to leave the kids at Splash Academy. The kids had lot of fun. We didnt get the time to spend time in the pool. Choose the right onshore excursions. For us, we had lot of first time experience in excursions and these are the best memories. Overall a good trip to take to Hawaii, if you can spend at least $5K per person including airfare, cruise and excursions :) Read Less
5 Helpful Votes
Sail Date: November 2018
Overall, the experience was good, but that was largely due to the itinerary. But this isn't a review of Hawaii (which is amazing), it's about the cruise. The main areas were clean. People were generally helpful. Although the dining ... Read More
Overall, the experience was good, but that was largely due to the itinerary. But this isn't a review of Hawaii (which is amazing), it's about the cruise. The main areas were clean. People were generally helpful. Although the dining reservation team could use some help as they are manning both the phone lines and the physical line at the same time, I found that the staff tried to make the best of what they had to work with. Breakfast was decent enough. Embarkment and disembarkment was quick and painless. It was fun being greeted with leis upon arrival. Our room stewart was very friendly and ready to help with anything we needed. However, the entertainment was lacking. The comedian was even offensive I'm sure to some cultures in his opening show. We didn't even bother going to see him later in the week. The food was poor. We dined in two specialty restaurants, both of which did not provide good food. I thought the restaurants that you pay for would be at least a step above the complimentary food, but that was not the case. I'm not sure if stewards have sufficient time to clean as thoroughly as they should be able to after each cruise given that this ship leaves every week. Our toilet in our cabin was dirty. Had hair, stains, etc. The shower head could have been cleaner. Thankfully I had some wipes and could clean off the shower handles as those weren't clean either. Also, the least they could do is clean the windows in the staterooms so you can actually see out of it! And no, that's not an exaggeration. They were filthy and hard to see out of and definitely couldn't take any pictures of the view out of the window if you wanted to. The drinks were expensive and not very good. Seems like they water drinks down, cups were overflowing with ice - literally, before pouring in the drink, etc. If the drinks are going to be watered down and not made correctly, they shouldn't be costing $16 on average! I believe the experience could be enhanced so much more if more time is spent in improving the actual cruise ship experience, rather than just using the itinerary as the highlight. Albeit that is the purpose in choosing this cruise - to see Hawaii, but it would've been nice to come back in the evenings to a little more luxury (i.e. - see out the window), a nice show and better food. We thoroughly enjoyed our trip to Hawaii. Hawaii is a great destination. Our trip could've been sent over the top had our cruise ship experience matched the destination. Read Less
6 Helpful Votes
Sail Date: November 2018
I wanted to write a quick review of NCL's Pride of America because I read so many leading up to the cruise, including a number of fairly negative ones. My message: don't believe the hype--this cruise is amazing! This is our second NCL ... Read More
I wanted to write a quick review of NCL's Pride of America because I read so many leading up to the cruise, including a number of fairly negative ones. My message: don't believe the hype--this cruise is amazing! This is our second NCL cruise--the first was to Alaska; we've also sailed Disney twice and done a Viking River Cruise. For the money and quality of service, you cannot beat NCL. (For context, I travel a great deal for work, and our family travels frequently in and outside of the US--so we have a pretty good idea of what to expect for the money paid.) We're a family of 4: mom, dad, teen daughter (16) and teen son (15). We booked the lowest cost inside cabin option, but then got a balcony cabin through Upgrade Advantage (bid $230 pp). Both the inside and balcony cabins had ample storage, very comfy beds, and were kept clean and inviting. We used the boat as a floating hotel and didn't see any of the shows. But, we did make good use of the card room, the lounges, the coffee bar, and the pool deck. We had a sizeable amount of shipboard credit, which we used to eat at Jefferson's Bistro, Moderno, and La Cucina--all were quite good. We also ate regularly at the buffet--perfectly fine--and the main dining room--same. Our daughter is GF/LF and staff were outstanding in making her meals. We booked all our own excursions and had no problems getting to them on time or back on time. Cabs are plentiful in each port, so we rented a car only once: when we left the ship for a night for an excursion to Mauna Kea (in between the Hilo and Kona stops). This is allowed, but you need to let the ship know. We made our life extra easy by dropping the car off at the Courtyard Marriott in Kona that's on the same pier as the NCL Kona tenders. The POA was a lovely ship, crew and staff were friendly and gracious, and the itinerary cannot be beat. If you're on the fence about this cruise, don't be--take it, you'll love it! Read Less
5 Helpful Votes
Sail Date: November 2018
NCL ... Have they just given up? In the past I’ve gladly paid full retail for suites, but due to landing on this cruise unexpectedly I booked what was available (having needed to change from a Caribbean cruise due to pregnant wife ... Read More
NCL ... Have they just given up? In the past I’ve gladly paid full retail for suites, but due to landing on this cruise unexpectedly I booked what was available (having needed to change from a Caribbean cruise due to pregnant wife and Zika risk... NCL would not offer an refund so I negotiated transferring to Hawaii which is Zika free). I am so happy I did not spend that sort of money. This ship is what it is. It’s not one of the massive new ships, but it has all the trappings. However, so far the cleanliness, service and care for passengers is non-existent. Instead, at every twist and turn there is an upcharge. Which is fine to a degree, but if you’re not providing proper service it becomes insulting. Ate at Moderno Brazilian steakhouse last night. Food was rather good (albeit bland for rodizio but ships have to please many types of tastes). But service was just weird. One server was shaving off super thin slices of meat, and another was pointing a super sharp knife outwards towards guests faces ... which seems rather dumb when departing into choppy seas. The salad bar (far more than a traditional salad bar) was great, but the staff was so disinvolved. Except for Francis who spent 30 minutes chatting it up with a drunk guest who just would not shut up (and felt compelled to be the loudest person in the room). Shouldn’t staff mitigate, not maximize, drunks? For some reason this sailing seems to be catering to drunk slobs. Mind you I love to drink and I’m not always the most polite nor am I the most fit or super groomed. But there are multiple stumbling drunks out at all times. Bartenders are handing beers to passengers in hot tubs, directly under the signage that states no beverages allowed in said hot tubs. It’s a bit disturbing. Walking through the Aloha Cafe having been told to take that as a shortcut to the emergency drill, I slipped on the greasy floor. No big deal, except 6 staff members nearby and no one seemed to care... not necessarily for me but to clean the floor! I had to very loudly and forcefully bark at the staff to have someone acknowledge the grease laden floor. My room had a leaky AC issues (hopefully just due to humidity) and is clearly in need of some TLC cleaning (everything is a bit greasy, dusty and spotty). I called the front desk to notify them and happened to bump into the staffer checking into my complaints... which lead to literally being told 10 times that I left my balcony open and that was the root cause. But, I never left my balcony open, there is an interconnect disallowing AC usage if the door is left open, and how does that address the cleaning issues? Post-complaint cleaning and the room is a bit better, but items such as a greasy and rusty ice bucket remain. Not happy. Doubtful coming back to NCL again. Read Less
2 Helpful Votes
Sail Date: November 2018
Celebrated our 40 year Wedding Anniversary on this wonderful cruise ship. Dining and services provided were impeccable - we would certainly recommend to anyone seeking a first class cruising experience. Onboard entertainment was ... Read More
Celebrated our 40 year Wedding Anniversary on this wonderful cruise ship. Dining and services provided were impeccable - we would certainly recommend to anyone seeking a first class cruising experience. Onboard entertainment was excellent, stateroom with large balcony was awesome with the best steward (Conrado Domingo) we could have asked for. All shore excursions arranged through NCL were exceptional - we had a great time participating in all five of them. We tried all of the onboard restaurants, the Wine Bar, and all of the other bars and saloon. We stayed at the Hilton Waikiki Village resort for three nights prior to boarding for our cruise on Pride of America. The included guided tours were very interesting and presented well. The arranged transportation from Airport to hotel, hotel to pier and then pier to Airport all went seamlessly. In summary, this was the nicest cruise ship experience my wife and I have had the privilege of enjoying - Thanks to all. Read Less
3 Helpful Votes
Sail Date: November 2018
This was a trip that we saved up and looked forward to for a year. When we got to the ship we found it to feel old and dated as well as rundown. The staff was friendly however I felt as if the ship was theirs and that we were invading ... Read More
This was a trip that we saved up and looked forward to for a year. When we got to the ship we found it to feel old and dated as well as rundown. The staff was friendly however I felt as if the ship was theirs and that we were invading there space. I also felt like we were always in the way. On this cruise we were in room 9150 unbeknownst to us the ship would be doing a major repair to a lifeboat hoist during our entire cruise. at ever port the ship was listing to the side of repair along with nonstop banging welding grinding painting of the hoist and track system. At one point this work began at 4 am. Our patio was covered in metal and grinding materials. This was not the relaxing trip we had planned at all. I do believe that this is also the reason the NaPali coast was taking out of the trip. I feel like we were cheated out of the cruise we were promised and sold by NCL. It was supposed to be a trip of a lifetime instead it was very expensive sad experience for us (on the ship). Had NCL notified us of the repairs or the NaPali coast being removed we would have booked it at another time. The only great service we received was form Andrew our room steward. This Ship feels very old for its age it is an oddly laid out ship with may off limit areas that make it feel sort of strange. It also has a lot of dead ends. This ship also smells badly. Outside it smells of diesel fuel very strongly on the top decks. on the inside the public restroom smell like an interstate restroom that has not been cleaned in a week. One restroom even had leaking pipes with catch basins under the leaks. It our state room the floor drain smelled of sewage and we had to cover it everyday with a towel.The ports that this ship uses are shipping ports. not sure that there is another option but its very dirty unfriendly and just a poor exit and entry for Hawaii. The security at the ports was also not very friendly and a hassle. We were never told what could be brought onboard an what could not. At the Maui port I had to throw away 5 coke because I was only allowed to bring back one. At night the reentry on the ship felt more like it was for ship members only and that you were supposed to be in bed and out of there way. The on shore excursions were great however they were rushed with little time to experience the place you were at. The on board preparation for the excursions was poor at best. The food and the water was also poor during the excursion. (really one water for the day) The ship runs very slowly to its ports so instead of seeing Hawaii a lot of the time your floating from port to port. I was very much looking forward to using NCL for this cruise having only been on Carnival in the past. I had even bragged it up to my friends. I'm now a little embarrassed as to what Im reporting back to them as both the Carnival cruises I had been on far surpassed this cruise (except the food) the NCL food is fantastic. We were planning the Nova Scotia and Alaska Cruise with NCL but now I think we will be shopping around. All in all I was very disappointed in the NCL experience and wishing I had just booked flights to each of the Islands. Wish I could rate this better but I can't. Read Less
3 Helpful Votes
Sail Date: November 2018
Flew from Toronto to San Fransico and then on to Honolulu. Spent three days touring the island prior to our cruise. Best way to visit the Hawaiian islands but be prepared for full and busy days. Suites are more compact that other ... Read More
Flew from Toronto to San Fransico and then on to Honolulu. Spent three days touring the island prior to our cruise. Best way to visit the Hawaiian islands but be prepared for full and busy days. Suites are more compact that other cruise ships I've been on but not much time was spent in the cabin. It was well maintained as was the entire ship and the staff was diligent in every aspect. Did not book into the specialty dining because the food and selection in the restaurants and buffet was excellent and the service outstanding. Drinks were not included but with the room credits, our charges were very reasonable. Brought our own wine on board for dinner and even with the corkage charge was much cheaper than ordering from the wine list and we enjoyed our favourite brands. As long as you pay the corkage fee you can bring as many bottles as you wish. Entertainment was outstanding and something for everyone to enjoy. DJ played a variety of songs as well as requests in the club. Every staff member I encountered was friendly and very attentive. I had read some lukewarm reviews prior to boarding and was pleasantly surprised not to have any complaints whatsoever. You can't please everyone all the time I guess or people are just too demanding and disrespectful of the service industry. NCL is comparable to other cruise ships I've been on and I will definitely cruise with them again. My agent booked excursions for me and also arranged a rental car. No issues or problems with either. I would highly recommend this cruise to anyone considering this type of vacation. Read Less
Pride of America Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 5.0 3.5
Entertainment 4.0 3.5
Public Rooms 4.0 4.1
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 5.0 4.0
Enrichment 4.0 3.5
Service 5.0 3.8
Value For Money 4.0 3.6
Rates 3.0 3.7

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