1 Helpful Vote
Sail Date: February 2019
I saw a targeted ad on my Instagram feed for this cruise at a price that I could not resist with no solo traveler supplement (the bane of the solo travelers' existence) likely because it was three days before sail. I booked it, but ... Read More
I saw a targeted ad on my Instagram feed for this cruise at a price that I could not resist with no solo traveler supplement (the bane of the solo travelers' existence) likely because it was three days before sail. I booked it, but not before checking that flights were available from SAN for a reasonable price. The embarkation process was smooth and easy with easy access from Waikiki. The ship was clean and the layout was easy to memorize. My stateroom was ready when I boarded and I was only travelling with a carry-on bag so I went directly to my room, unpacked, introduced myself to my cabin attendant who was setting up a room in hallway, and then took a walk around the ship to familiarize myself with the offerings before muster. After muster I proceeded to the Aloha Lanai Bar on deck 11 fully aft to enjoy the weather and a beer and watch as we left port. Here's where the cruise hit a sour note. Mandara Spa had a cruise special for the "Thermal Suite" for $100 so I went ahead and purchased it sight unseen. I visited after snacking(more on the food later) and discovered that it isn't a thermal suite at all. A shower, a steam room (that wasn't functional), a sauna, and a meditation room does not make a thermal suite. There was not a private pool, no jacuzzi, no sunroom. After getting chilled in the steam room and figuring out that it wasn't going to get any warmer, I entered the sauna which was working thankfully. I then did a quick rinse to enter the Meditation Room only to be able to take one step in before quickly backtracking out. The air was so thick with body odor that I could not enter it, despite it being empty. I was the only male in the thermal suite at the time and I was in there for 45 minutes to an hour so I wonder how often they check on the room and clean it? The odor was awful. I told the desk attendant of my concerns when I left. I don't know if they repaired the steam room or cleaned the meditation room because I did not return for the duration of the cruise. I want to feel cleaner and refreshed when I leave such a facility, not the opposite. I blame myself for being ripped off. It's a good thing this cruise itinerary allows for a large amount of time off of the boat, especially Maui and Kauai where you can stay the night on the islands if you so choose, because the food on the boat was so-so on it's best day. On the day of departure I ate at the Aloha Cafe(buffet) (1) and it was bad. I did not eat on the boat again until Day Three after departing Maui. I had the beet salad entree and the pork loin main in the Liberty Dining room (2). The beet salad was good. The pork loin was two thin slices of loin with a small dab of sweet mashed potatoes and two sprigs of asparagus. I passed on dessert. I'm not a breakfast person so I cannot comment on the breakfast offerings. I ate at the Aloha Cafe (3) again on Night Five because all of the other restaurants were full at the time I was hungry. Again it was barely edible. On our final evening after boarding in Kauai at 1:30pm I checked the boards and noticed that East meets West was showing availability so I walked over to see if they could seat me only to be told that they were full, but that they could seat me at the sushi bar, but I had to buy a sushi roll. I declined their offer and slunk back to the Aloha Cafe (4) after looking at the menu at the Corvette Diner. So again, it's a good thing you get to spend a lot of time on the islands and I should have just brought good local food on board with me. Of the seven nights on the boat I only ate aboard 4 times!!! The ship was clean and well maintained and the staff seemed good if not fully seasoned. I did request an adjustment for my thermal suite purchase from a full use pass to a single use for my one visit which was roundly denied. Again, my mistake I should have made the request when I left on the first visit instead of the end of the cruise. That's okay, Mandara Spa will never get another cent from me. Read Less
Sail Date: January 2019
Had a great trip seeing the islands in Hawaii. Cruise Staff was very friendly and interactive. Jamie and her staff were high energy and really went out of there way to make sure you were having a good time.Service was good in all ... Read More
Had a great trip seeing the islands in Hawaii. Cruise Staff was very friendly and interactive. Jamie and her staff were high energy and really went out of there way to make sure you were having a good time.Service was good in all restaurants and food was okay, some better than others in the main dining rooms. Chicken was the only entree in the main dining we didn’t care far, a little overdone and dry but the waitstaff was more than willing to change it out. Bar service was good . Only had one problem with the stateroom attendant in he left our door propped open when he was finished cleaning one day and left. Nothing was missing and I don’t think it was like that for very long. Ports were excellent and easy on and off. We rented a car at every port and explored the island on our own. Highly recommend the POA to see the islands. Read Less
Sail Date: January 2019
We had a great time. Pickup from the airport was easy, pre-cruise hotel check-in was a slight hassle, but that was the Hilton Hawaiian Village’s layout more than anything. Embarkation was a breeze. The rooms were finished by 3pm. I wish ... Read More
We had a great time. Pickup from the airport was easy, pre-cruise hotel check-in was a slight hassle, but that was the Hilton Hawaiian Village’s layout more than anything. Embarkation was a breeze. The rooms were finished by 3pm. I wish the bags came a little faster so there wasn’t a rush to get dressed before dinner. They’re guaranteed before 7pm but we can make dinner reservations for 5. The service was great from everyone we came across and by the end of the week the entire wait and steward staff knew my name and my wife’s name. We stayed in an inside cabin which was comfortable. The room steward checked on us multiple times a day and was friendly as could be. We didn’t use NCL excursions but went through Expedia Excursions instead. Those were good with the exception of the Luau they hosted at the Marriot. I wish we wouldn’t just gone to the NCL Luau instead. My only complaint I can fault NCL with is one bad night of service at Cagney’s Steakhouse. The food there was fantastic but the service was awful for a specialty restaurant. We couldn’t get refills on water for the life of us, had three different waiters, no offers for more wine, and completely forgot about our complimentary dessert NCL provided for our occasion. Read Less
2 Helpful Votes
Sail Date: January 2019
My husband and I are celebrating our 25th wedding anniversary this year. In lieu of a hokey party, we wanted to take the party on a cruise to Hawaii. We brought along our 3 sons, my son's girlfriend, my brother in law, his wife and ... Read More
My husband and I are celebrating our 25th wedding anniversary this year. In lieu of a hokey party, we wanted to take the party on a cruise to Hawaii. We brought along our 3 sons, my son's girlfriend, my brother in law, his wife and their 2 sons. We had an amazing time. 4 of the 6 are in college; 5 different schools between the 6 kids. They are starting to make their way, look for jobs, etc; my nephew may go to school out of state next year. As we knew our time with the kids was limited so we splurged for that one final all out trip to celebrate our anniversary. My husband said this was our most "error free" vacation. He was right. Every cruise member was outstanding, every excursion on time, every tour guide a perfect fit for our large crew. We couldn't have had a better experience and already know that our next cruise will be on Norwegian. This is the second cruise for both families and the NCL staterooms and suites were beyond compare. There was plenty for everyone to do on board which allotted for family events, couples dinners and personal time in the spa and fitness center. Thank you for the vacation of a lifetime with our kids! Read Less
2 Helpful Votes
Sail Date: January 2019
Easy way to see Hawaiian islands. The islands are beautiful; each island has its own beauty. NCL Pride of America shows its age. Balcony stateroom is smaller than other lines. We lost hot water intermittently for 3-days; customer ... Read More
Easy way to see Hawaiian islands. The islands are beautiful; each island has its own beauty. NCL Pride of America shows its age. Balcony stateroom is smaller than other lines. We lost hot water intermittently for 3-days; customer service desk refused to have engineering talk to me. Lost all running water for 4-hours on final night. Food at Italian specialty restaurant, La Cucina, was excellent; food at other venues was ok such as specialty steak house Cagney's, Liberty dining room and Aloha Cafe. Stateroom attendant was excellent as was service and staff at La Cucina. Staff at other service areas was good. A few staff members are in the wrong job like the Aloha Cafe supervisor that decide to ridicule me over my stateroom hot water issue. Shore excursions were expensive. Excursions did provide some beautiful locations and scenes. Some of the drinks on board were extremely expensive. Chivas Regal was $23.00; more than double a normal price. Read Less
3 Helpful Votes
Sail Date: January 2019
Have cruised with RCI and celebrity first ncl cruise, chose them because they're only line that starts and finishes in Hawaii. Got to pier at 12:45 was on the ship and had a drink in my hand by 1:00, getting off ship was equally as ... Read More
Have cruised with RCI and celebrity first ncl cruise, chose them because they're only line that starts and finishes in Hawaii. Got to pier at 12:45 was on the ship and had a drink in my hand by 1:00, getting off ship was equally as easy. The ship was smaller then I'm used to but it was easy to navigate once you knew where everything was located. Entertainment was very good the Carole's Kings show was especially good and I'm not a big Carole King fan. Comedian Michael Sommerville was very good saw his early and late show and had the people screaming with laughter at both shows. We had a balcony cabin on deck 9 which was your typical cabin, good for showering and sleeping. Our steward was excellent the room was always clean and he was very friendly always asking us how our day was,what were we doing that day or if there was anything else he could do for us, unfortunately I forget his name and can't give him the credit he deserves. The food was very good we ate in the main dining rooms every night but one. Skyline dining room was horrible because of the service. Our servers were very slow and the dining wasn't even crowded plus they never smiled and weren't very friendly. First restaurant I ever dined in on land or at sea where the server never offered you coffee or tea after the main course. Liberty dining room was much better, the server greeted you with a smile, asked how was your day and what did you do. Service was much better and they offered coffee or tea after dinner. Only had a couple lunches and 1 dinner at the buffet and it was okay, nice selection and very tasty. I'm not a big breakfast guy they had the usual breakfast foods which was fine by me. Excursions were very good except for the trip to Waimea Canyon. It's a 5 hour excursion,4 hours of it is travelling time. Might want to consider renting a car for this one it could be quicker. Overall a very good cruise and I would recommend it to anyone, I would do it again. Read Less
1 Helpful Vote
Sail Date: January 2019
From the time of arrival to the time of departure, everything went extremely smooth. Loved getting the Lei's when we checked in. Room was exactly was we expected. Clean and quiet. Lots of room to unpack all the clothes, etc. ... Read More
From the time of arrival to the time of departure, everything went extremely smooth. Loved getting the Lei's when we checked in. Room was exactly was we expected. Clean and quiet. Lots of room to unpack all the clothes, etc. Ship had lots of activities for everyone on the ship. The evening entertainment was great. From Singing to dancing to magicians to comedians. A bit for everyone. Even a spot to make your own Lei out of nuts. Food was good, service was great. Knowledgeable staff that would recommend things to see and do at each port. Easy process to get off and on the ship at each port and the shore excursion people were there and ready to take us on an adventure of a life time. Weather was perfect. I would recommend this cruise to everyone wanting to see a bit of each Hawaiian Island. Happy Sailing everyone. Read Less
1 Helpful Vote
Sail Date: January 2019
Our travel agent recommended it to us. My husband really doesn't like big ships and lots of people but his cruise did not feel over populated. Dining in the Skyline restaurant was excellent as opposed to La Cucina which cost extra ... Read More
Our travel agent recommended it to us. My husband really doesn't like big ships and lots of people but his cruise did not feel over populated. Dining in the Skyline restaurant was excellent as opposed to La Cucina which cost extra and was no means worth the extra cost. We enjoyed the shore excursions but didn't like the "cattle herding" on the bigger ones especially in Kauai which we were upsold by shore excursion desk! Cabin was great, good use of space. Toilet was fixed promptly when it wouldn't flush. Loved the towel animals and the steward did a great job. The entertainment was first rate, the magician and the comedian were excellent as were the other entertainers. Television programming was lacking. Wi Fi was free and good. All the staff were friendly and polite and we received good service. On the whole though we had a great time and would choose NCL again when we go to the Caribbean next year. Read Less
Sail Date: January 2019
I was a bit leery after reading negative reviews of this cruise, especially in regards to the food and the service. We found that to be not true at all. The food was fresh, hot, and tasty in the buffet and especially in the specialty ... Read More
I was a bit leery after reading negative reviews of this cruise, especially in regards to the food and the service. We found that to be not true at all. The food was fresh, hot, and tasty in the buffet and especially in the specialty restaurants. The specialty restaurants arem a separate fee, but a package price is available. We found that the staff went out of their way to assist, and interact. The entertainment was good but not great, but they had many extra activities like dance classes and lei making. The shore excursions seemed overpriced, so we just rented a car in each port and that worked very smoothly. We were able to see the things that we were most interested in. The price was more than your ordinary cruise elsewhere, so it scored lower on the value area. We are glad we took this cruise and would highly recommend it. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose this cruise for a 25th anniversary trip and a way to see more of Hawaii. We stayed in Honolulu a couple of days before the cruise to explore and the town was under alot of construction, no clean sandy beaches to be found and left ... Read More
We chose this cruise for a 25th anniversary trip and a way to see more of Hawaii. We stayed in Honolulu a couple of days before the cruise to explore and the town was under alot of construction, no clean sandy beaches to be found and left alot to be desired when it came to finding quality food choices, not a burger. Emabrkation was great and smooth. The ship itself is old. We had a balcony on the 9th floor and the railing were not varnished but old and peelng with splinters. It looked like the balcony hadn't been touched in years with the railings and lack thereof any paint. Compared to other balcony rooms on various other ships this was by far the smallest. Horrible cafeteria style food, tour excursions were lacking. Overall horrible experience. Never again. It was not worth the money that it was paid for. The shore excursions on the "on your own" day took us to an outlet mall with stateside shops. Nothing was mentioned in the description at all about this. Every other shop was either jewelry or clothes. Please explain 7 hours of that. Next tour we had a guy leading the tour that complained about his living conditions, being on unemployment, complaining that the cruise ships werent as busy, and basically blaming all on the consumer. We wanted a tour of what we were seeing, so who knows what we passed by. Hilo was great though. Great coffee shop and it shipped. Big plus. 2 nights in Maui was too much. There wasn't enought to do to justify that kind of stay. In fact I overheard the checkin security say when we got back all but about 200 passengers were already back on board. Our next tour to Kona was by far one of the best. Our guide was knowledgeable and funny and actually took time for us. The luau show was good, not great and definately not worth what was paid for it. Overall the shore excursions were repeats and overpriced. Food. Whole new topic. Standard cafeteria fare, cold without variety. In the main dining rooms at night, what we saw on night 1 we resaw on night 3 or 4 just in a different way. Ordered NY strip medium that came out about 1/8 thick and so hard and cold it was inedible. Our server Zach was great though. The desserts had film on them from sitting out and not covered, got a totally raw hamburger on the deck one night and the tea was nasty. The shows were very ameturish with off key songs and I will give them a b for effort but that is also pushing the envelope.I have never been so glad to finish a vacation in my life. Overpriced, overhyped and recommend you forego the ship and go on your own or go on another cruise line. Been on many ships and this is absloutely the worse ever Read Less
Pride of America Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 5.0 3.5
Entertainment 4.0 3.5
Public Rooms 4.0 4.1
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 5.0 4.0
Enrichment 4.0 3.5
Service 5.0 3.8
Value For Money 4.0 3.5
Rates 3.0 3.7

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