Sail Date: July 2018
Embarkation and disembarkation was great. The ship IS EXCELLENT! The cabin always clean and has excellent service crew. The dining always on time. Well cook, great flavors. The waiters was excellent, very friendly and ... Read More
Embarkation and disembarkation was great. The ship IS EXCELLENT! The cabin always clean and has excellent service crew. The dining always on time. Well cook, great flavors. The waiters was excellent, very friendly and professional. Very entertainment with night shows, GREAT coffee on the Prominence. The Dreamworks character parade was very entertainment and excellent for the children. Sorrento's Pizza Rest was out of this world. Sugar free desserts mmmmmm mmmmm. The mix of flavors was greats. Customer Service is EXCELLENT. The Ice Cream (SPARKLES) machine excellent too. Always have my favorite, the mix ice cream. Non Alcoholic beverage great. Orange juice natural and fresh is very very good. Windjammer has plenty of food. The whirlpool with hot water was great. The Flowrider pool great and the personnel was excellent. The Climb wall very competitive and the personnel was great too. The game area with the ping pong table was always clean and entertaining. Read Less
Sail Date: July 2018
I felt as though the crews main job was to try and empty the pockets of the people on board. With little regard to anyone's level of satisfaction. Our complaints when upon deaf ears. The state rooms are in terrible condition, broken ... Read More
I felt as though the crews main job was to try and empty the pockets of the people on board. With little regard to anyone's level of satisfaction. Our complaints when upon deaf ears. The state rooms are in terrible condition, broken fridge, safe, bathroom mirror. I have stayed in Super 8s that are in much better condition!!!! Very few staff around in visible areas to assist with simple thinks like directions or instructions. I really cannot say how terrible our stateroom looked. I have stayed in nicer $39 dollar a night rooms!!! Very old, tired looking boat!!! I have taken a Royal Caribbean cruise in the past on the Allure ship in the boat was beautiful. Was incredible and I did not feel as I ever was trying to empty my pockets every time I turn the corner. On the Freedom of the Seas I felt as though there was a meter on my toilet is being charged every time it was flushed!!!!!!!!! Read Less
1 Helpful Vote
Sail Date: July 2018
This ship cruise was a pleasant experience; very comfortable clean state room with wonderful attendant Ray. The activities were first rate from ice skating to line dancing, rock climbing, nice pools and hot tubs, list goes on!! The ... Read More
This ship cruise was a pleasant experience; very comfortable clean state room with wonderful attendant Ray. The activities were first rate from ice skating to line dancing, rock climbing, nice pools and hot tubs, list goes on!! The restaurants were delicious with varied menus each offering wonderful selections. Our Assistant waiter John and waiter Kunal were fantastic with their service. Staff were all helpful. I would recommend this ship for anyone wanting a top rate cruise experience. This ship is one of the largest sailing and there are multi cultural staff and guest as well. A unique opportunity to experience diversity on a grand scale. The ports of call are great with wonderful shopping in St. Thomas, Great beach and snorkeling in Aruba with Baby beach being one of the most beautiful I have ever encountered. There is a restaurant there with good food and drink, nice cabanas and chairs to rent. A great beach for families with small children. I would do this cruise again. Read Less
Sail Date: June 2018
Went on the Southern Caribbean Cruise June 30, 2018 for 1 week, went to Curacao, St. Thomas, St. Kitts, Aruba with start and finish at Puerto Rico. Loved the itinerary, all the places were great and the excursions were wonderful. The ... Read More
Went on the Southern Caribbean Cruise June 30, 2018 for 1 week, went to Curacao, St. Thomas, St. Kitts, Aruba with start and finish at Puerto Rico. Loved the itinerary, all the places were great and the excursions were wonderful. The ship had some issues...first let me say I have cruised several times before and have cruised on Royal Caribbean in the past and was super impressed, it is why we chose to come back to Royal. Freedom of the Seas is a little dated with decor and needs some maintenance like painting, replacing broken items, etc. Our room attendant was not very attentive, it seemed he was burned out. He would say hello and was friendly. I am used to towel animals on every cruise every night and this one I had to leave a note asking to have some animals....that being said we only had 2 :( Our bed was really hard and by the end of the ship we were really sore from sleeping in it. Balcony was wonderful to sit on and enjoy the view, have breakfast, etc. The only problem on the balcony is if you sit in the chairs it is very difficult to see as the banister is right in line sight. You have to look above it or below it which is hard to do if you are say between 5'5' and 6 feet due to the banister. We had a spacious ocean view balcony room, 8688. RESERVATIONS: Our Royal Caribbean reservationist had made promises that didn't happen i.e. chocolate covered strawberries will be in the room upon arrival, they weren't and guest services said they weren't put in the computer but they were able to get us some anyways. DRINKS: We bought the soda package and there are several machines throughout the ship, I know we found them on deck 5 and deck 11. Most of them didn't work at all, some were always out of soda and the lines of the ones that did work were so long it wasn't worth it. We complained twice to guest services and were told to go to the bars to get refills. When we went to the bars, several bartenders seemed annoyed and frustrated to refill soda cups. Cruises are big for alcohol and LOTS of it! It is sold and pushed EVERYWHERE....free samples to look at jewelry or book another cruise.....sure let's get drunk and spend our money foolishly ugh! I'm a non-drinker so it was frustrating to be treated differently at dinners and bars just because I don't drink alcohol. Total waste of money to get the soda package if the machines are not working. If you are a drinker, the alcohol package is well worth it as drinks are VERY expensive. DINING: We did my time dining. MAKE RESERVATIONS during the day! We didn't make reservations one night and the wait was 30+ minutes. On the nights we made reservations we got to sit in the section with the best waitstaff....Nicola and Addson were great! Other dining staff on other nights were not attentive, didn't seem to care we were even there. On the last night at dinner it was obvious something was wrong as most of the dining staff was clearly stressed out more than usual and very few were smiling. SHIP: there are plenty of ways to direct you on the ship with maps and interactive screens. The cruise compass (daily news if you will) tells you everything that is happening and where. READ IT! Explore the ship, get familiar with where things are. Always something happening. Much of the ship announcements were in Spanish and most of them translated to English but some didn't. Some staff didn't speak English at all and some had very limited English. Room service didn't understand us when we called for orders. FOOD: Main dining room was good, steaks are so yummy. Dinner at Mystery Theater was great! Pizza was ok. Windjammer buffet has okay food, nothing special and is super busy most of the time so can be very chaotic. The only food option we found after dinner time was pizza (which is free) until 3am. Johnny Rockets (service charges) open until 11pm and the Cafe with coffee, tea and snacks. Johnny Rockets has great burgers! Overall we had fun, mostly at the ports and less so on board. I really am quite disappointed this time as Royal Caribbean didn't make me feel welcomed or special in any way. Every turn is a hard sell of something. Service charges are added to everything and there is a distinct expectation of additional tips on top of that. You are nickeled and dimed every where you go on the ship. I LOVE cruising but will not go back on this ship and not sure I will even travel on Royal Caribbean again after this experience. Read Less
Sail Date: June 2018
I am going to keep this as short as possible and try to get my point across. We traveled from the 30th of June to July 7th on Freedom of the Seas. DO NOT STEP FOOT ON THIS SHIP IF YOU CARE AT ALL ABOUT THINGS BEING KEPT UP TO DATE. ... Read More
I am going to keep this as short as possible and try to get my point across. We traveled from the 30th of June to July 7th on Freedom of the Seas. DO NOT STEP FOOT ON THIS SHIP IF YOU CARE AT ALL ABOUT THINGS BEING KEPT UP TO DATE. This ship needs a major strip!!! I had a suite room 1650 and the cooler was broke, decor was the early 90’s springs busted in couch, we had ants. Only one set of plugs next to bed. Nothing to hook devices up near living room. Linens sheets,and mattress were horrible . Food in dining room is basically the same every night. Poor quality!! Breakfast was better if you don’t mind the Circus. The pool deck is crazy, nothing relaxing about the pool deck. The spa tries to sell their products over and over. The spa experience would be rated a 1 or possibly 2 out of 10. RC needs to invest more money here. The relaxation room as they call it is basically a room with windows to sit in a uncomfortable chair and be offered water out of a plastic container. While your waiting you will be hounded by the workers to buy their services or their products. The other bad thing they place the spa right up front so while you are on table you feel like you may be on Titanic . I had a suite and I never once felt like I had a suite. As far as our ports of call... I loved St. Kitts and Aruba. We tour the island in dune buggies in St. Kitts and had a day pass at the Ritz in Aruba. The water was beautiful in both areas. The Ritz.... omg!!! Perfect!! The shows were not great on ship. The food not great, the room and decor outdated!! The process to get on and off the ship horrible. I have been on one of the bigger newer ships of RC as well, it was better only to a point. I guess I am a travel snob because I am picky but I will say this. I could have stayed at a four seasons or Ritz for what we paid for this cruise. It would have also cost less for a spa treatment daily with food including meals. RC has got to step it up. They ask for so much money for so little in return. If you are someone that can find the 1000 buck deal for a week and don’t mind all the stuff mentioned above go for it. Read Less
Sail Date: June 2018
It was my first time on a cruise. A birthday gift. I enjoyed many of the activities, but the treatment wasn't what I expected. The food was amazing and the cleaning lady was nice, but the overall experience was frustrating. Many of the ... Read More
It was my first time on a cruise. A birthday gift. I enjoyed many of the activities, but the treatment wasn't what I expected. The food was amazing and the cleaning lady was nice, but the overall experience was frustrating. Many of the employees spoke only English. I can understand it, my mother can't. I had much trouble understanding the accents and I had to traduce for her. Why a crew where most speak only English when most of the passengers speak Spanish? Also, there was an activity where you had to take signatures, and a staff woman was really rude to us. And I missed the broadcast of a very fun activity, and when I called if it could be played, or be given a few minutes of footage, they refused, ruining the last days for me. If I go on a cruise again, it won't be this one. Read Less
Sail Date: June 2018
Past experience with the Freedom of the Sea. Food quality has gone down since our last cruise. Spa price increase substantially, my wife did not use it, unlike every other cruise we have been on It's time for the Freedom to have an ... Read More
Past experience with the Freedom of the Sea. Food quality has gone down since our last cruise. Spa price increase substantially, my wife did not use it, unlike every other cruise we have been on It's time for the Freedom to have an overhaul, A lot of elevator switches not functioning, cracked tiles, broken shower head, light switch inoperable, balcony door lock broken. These are small things but it indicates it is time for a complete overhaul. Half of the soda machines were out of service during the entire cruise. Johnny Rockets was a disappointment 45 minute wait for a hamburger after placing order, which was burnt. Three quarters of staircases were roped off for picture taking every evening. Crew and staff were friendly. The cabin attendant was outstanding, best we ever had. We are at diamond level, we received no recognition, even my sea pass would not open diamond lounge. All of the excursions were excellent. One comment we took the San Juan Bacardi tour. You are given a ticket for one Rum cocktail, which cover all drinks except for a Mojito, that cost an additional $10.00. Read Less
2 Helpful Votes
Sail Date: June 2018
On boarding the ship, you are under a constant barrage of individuals trying to sell packages for drinks, dinners, excursions and spa appointments. It all felt very cheap and was quite aggressive and high pressure, resulting in a poor ... Read More
On boarding the ship, you are under a constant barrage of individuals trying to sell packages for drinks, dinners, excursions and spa appointments. It all felt very cheap and was quite aggressive and high pressure, resulting in a poor initial experience. We had an owner’s suite and enjoyed the space provided despite having 5 of us in the room -me and my wife, as well as our 3 children who are 20, 15 and 11. We also appreciated the help of our Owners Suite attendant (Rodin Room), Sydney in Chops restaurant, our wait staff at the meals –Angelo- and our concierge Junior. We also enjoyed a couple of the shows and comedians, as well as the chefs table where we took all 5 of our party for a culinary experience. Allergy concerns: but got served breakfast that was not Gluten Free despite telling the staff that my wife has celiac. In fact, half way into the meal the waiter came to the table and stopped my wife from eating, took the plate, fork and knife from her because he realized that the plate was contaminated. Unfortunately, she had eaten half the meal already and was severely sick for more than a day. In fact, she ended up missing a horseback riding excursion because she was sick. (She attempted to go but had an embarrassing incident where she had to have the bus pull over on the highway because of eating contaminated food. I had to yell at the patrons on the bus to give her privacy because everyone wanted to stare). On the day at sea our toilet did not work from the time we got up until 3:30pm. The response by the maintenance crew when I called was that it is not their fault and that it often happens. They insinuated that it is part of taking a cruise and there was nothing they could do. This is not the response I would expect from Royal Caribbean for anybody and not the experience I would expect when I upgraded my trip experience by staying in an Owners suite. Ultimately the maintenance team never followed up with me and I had to work with the concierge to air my complaint. His response was to give me a certificate for savings on a future cruise if used within a year. The problem with this is it puts the onus and majority of the expense on me to book another cruise within this time frame. It lets Royal Caribbean off the hook for making amends for the situation in real time. Further the discount is applied per person and because we had our 3 kids on a once in a lifetime Caribbean cruise the discount is not useful for them (or me- the person who paid for everything) and does not compensate anyone for their inconvenience. The discount offered, feels like a shallow sorry for the inconvenience, with the hope that the majority of individuals will not be able to use the discount, thus not costing anything to the company, a blatant focus on the short-term bottom line for investors and not the long-term health of building goodwill with potential repeat customers. We also were looking forward to play Bingo with all the kids as we had done it on a previous cruise. Unfortunately the experience was horrible – no other way to put it…..from purchasing tickets (hidden in front of the bar) with no explanation to what the prices were or what you were buying until you got to the “host” yelling at you to listen. Then the computerized system that continually were dying throughout the theater during the game (despite sitting close to the front as instructed by the host), leading to individuals booing because it felt like a scam as the system was not keeping up with the board and/or the screens were crashing during the game, which gave the impression that you just gave your money away because the game was not working. “Bingo” turned into the word the kids used as the word for when something went poorly! Finally on checking off the ship 4 of 5 of us were allowed off, with my 11 year old being told he had unpaid bills despite obviously being linked to my credit card. I had to run back up to customer service to find out it was a glitch on their side and "Sorry for the Inconvenience". Read Less
3 Helpful Votes
Sail Date: June 2018
My wife and I (Low 50s) sailed with our adult children (Mid 20s), all of us are experienced cruisers and only sail with Royal Caribbean. We’re all Platinum status as of this cruise. San Juan: We flew to San Juan a few days before ... Read More
My wife and I (Low 50s) sailed with our adult children (Mid 20s), all of us are experienced cruisers and only sail with Royal Caribbean. We’re all Platinum status as of this cruise. San Juan: We flew to San Juan a few days before sailing and stayed at a Courtyard, the place was very nice and only 3 minutes from the port. This Courtyard has a pool, restaurant, lounge, exercise room and taxi service out front. The rooms were as you’d expect from the Courtyard chain and the staff were very friendly. We used points for the hotel so I can’t comment on the price. There are numerous restaurants on the street and the neighborhood appeared to be safe and well traveled Embarkation: We checked out of our room about 11:10 am after a great breakfast in the hotel lounge and took a taxi to the cruise port. The traffic was heavy and it was pouring rain when we arrived but the taxi driver felt it was unacceptable for us to walk through the rain in order to get to the terminal so he did a little unauthorized off roading (Driving across the grass) to get us under the covered baggage area. He couldn’t have been any friendlier and accommodating We dropped off our bags, walked right into the terminal and were standing at the check in desk within minutes. Once we had our sea passes we just turned around and boarded the ship, yes it was just that easy. The port was clean and, organized and staff were around every corner if needed. Upon boarding we went to verify that our My-Time Dining reservation was locked in and we went to find our favorite loung to wait for our cabins to be ready. The process was very fast, friendly and easy, just another example of the high Royal Caribbean standards. The ship (Freedom of the Seas): This is a great ship in great condition, it’s clean and well maintained in all areas that I could see. I was told that it’s scheduled for dry dock fairly soon to incorporate some of the on deck activities that have become so popular on the larger classes of ships. The furniture and carpeting in the common areas looked new to me. By just walking through the ship I would never have guessed that it was launched in 2006. The pools are clean and the hot tubs were always available. I ran into a SCUBA class being held in the Solarium one early morning and they closed the pool for 40 minutes. The promenade has been extended a little on this ship so it’s a bit more open and the lounge seating has been increased. Cabin # 8644, just aft of midline. We like cabins in this area of the ship because of the stability and proximity to everything.The cabin was clean and in great condition, there’s nothing I can complain about. One day someone flushed something they shouldn’t have and the toilets from deck 6 on up to the top stopped working, not the crews fault but they had the problem resolved pretty quickly. Our cabin steward Mark took the time to introduce himself to us before we sailed and that’s something I appreciated as we were able to get each others schedule. This may not sound like much but getting out of each other's way when he needs to do his work makes for a happier steward and much more comfortable passengers. Main dining room: We were assigned to Galileo’s on deck 5. With the same Royal Caribbean standard we’ve come to know in every other part of the ship the main dining room didn’t disappoint. Everything looked new and as elegant as ever, dining staff had smiles for everyone. As we were about to be escorted to our table we saw a staff member we’d met in 2015 on the Liberty of the Seas, he immediately smiled and remembered our names. Although no longer a waiter Charles came to our table each evening, asked about our day and shared a few laughs with us. The food was very good and I always received more than I could/should eat. It took our wait staff just a night or two to figure out our eating habits before additional bread baskets were waiting for us when we arrived. They remembered what we liked and made appropriate recommendations that were right on the money.. My wife asked for a gluten free menu and each evening wait staff discussed the next dinner serving with her making sure she had the choices she wanted. Wait staff were the true highlight of our evening meals and we became fast friends, this is why we prefer the main dining room over the speciality restaurants. Lounges: We have a few of our favorites but try to hit them all when we can. Schooner Lounge has become our favorite and on every cruise we find outstanding staff there.The piano player and trivia contests just add to the fun. Bull & Bear is very comfortable with it’s english pub feel and can get a bit loud late at night. Vintage is the place to go when you just can’t find that wine you like. They have some excellent high end wines. The bars up on deck concentrate mainly on pool side drinks and have drink specials served in actual coconuts and pineapples. Olive & Twist is usually quiet throughout the day and is also one of my favorites as the view is the best on the ship. To be honest I found the service to be a bit slow and the staff a bit lackadaisical, but it’s still a great lounge. After dinner it caters to the younger crowd with loud music and dancing. This is also where the Diamond Lounge is located. Café Promenade (Coffee Bar) Is open 24/7 for coffee and pastries and is where I get coffee at 4:30 am before the ship is awake yet. Disembarkation was different then on any of the other ships we’ve cruise on. We chose to handle our own baggage and disembark at 7:30 am to make our flight home. In this case crew had everyone leaving at this time squeeze into a meeting room with all of our baggage, and then they walked out and left us.The room became hot and stuffy and was pretty unpleasant. After a little while someone opened the door and told us we could leave, very strange and something I hope to avoid in the future. Customs was quick, easy and hassle free. Royal Caribbean provided my family with yet another high quality cruise experience and we all look forward to our next trip. I have to mention a few staff members who went above and beyond, they’re the reason we remain loyal RC cruisers. Main Dining Room staff for table 159 Charles Rebello: our repeat friend form a past cruise Nick Mihalcea: Gibson Liia Petruniak Schooner Lounge Gulsom Yilmaz Miami Thank you all for the good times. Read Less
Sail Date: June 2018
Chose this cruise because love to visit different islands. Went to Alaska last year. Going back on Freedom next year. Love deck 10 close to everything. Re booked the same cabin next year also adjoining cabin and cabin across hall for ... Read More
Chose this cruise because love to visit different islands. Went to Alaska last year. Going back on Freedom next year. Love deck 10 close to everything. Re booked the same cabin next year also adjoining cabin and cabin across hall for family. The entertainment shows where outstanding. Josh was awesome in all his shows. As was his fellow singers and dancers. Cabin Steward for our cabin 1608’always there with smile and a kind word . Everyone said good morning evening or yes sir no sir. The food outstanding in windjammer. Can’t go wrong. Please before going on any other line think twice RCCL the best. Loved the mini golf. Sprinkles got a work out from us. Our grandson loved H2O Zione .the parades outstanding.have no complaints on this ship . From Disembarkation to the last day which we did the San Juan tour and then bus to airport it was awesome. Looking forward to next year already. Read Less
Freedom of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.0
Entertainment 5.0 4.2
Public Rooms 4.0 4.5
Fitness Recreation 4.0 4.4
Family 5.0 4.4
Shore Excursion 4.0 3.9
Enrichment 3.0 3.9
Service 4.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.1

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