1 Helpful Vote
Sail Date: November 2018
I went on this cruise with my sister and overall everything was okay except the entertainment. I loved that there was an older crowd and I didn't have to deal with a lot of kids. I was always able to get a lounge chair by the pool and ... Read More
I went on this cruise with my sister and overall everything was okay except the entertainment. I loved that there was an older crowd and I didn't have to deal with a lot of kids. I was always able to get a lounge chair by the pool and seats for the entertainment (may have been able to get the seat because the word was out that the entertainment was bad). Thankfully, they loaned out DVDs and I was able to bypass the second jukebox show. I heard that the second show was as bad as the first show. There was a BBC animal show with the music from the band - very strange, why would I want to watch on stage that I could watch in my cabin? Not into that style of music. I was very lucky to have a great cabin steward to give us clean towels (I love to take many showers) and to keep the room neat - also loved the towel art every day. The dinning room staff was very attentive and over-worked - they seem to have too many tables to service but I was able to get my food and drinks okay. I'm not much into the buffet but I was able to get great coffee and deserts on the lido deck. I think the ship was once a CLASSIC because of the grand construction but is needing some maintenance. They did redo the mainstage seating so it wasn't run down - the ceilings were very beautiful to look at. This ship had the BEST embankment and disembarkation of all the cruise lines I've been on! I couldn't believe that when they let us on the ship our cabin was ready. When we left the ship, it was so organized and easy to get off and get my luggage. I couldn't believe how many porters there were to help me - I am disabled and it was great to have the extra help! Read Less
1 Helpful Vote
Sail Date: November 2018
The Rotterdam is for you if---- 1. You like old ships in disrepair with very outdated furnishings in the public areas, with rusted over window frames, distasteful outdated decor of poor replicas of Chinese artifacts that had no theme to ... Read More
The Rotterdam is for you if---- 1. You like old ships in disrepair with very outdated furnishings in the public areas, with rusted over window frames, distasteful outdated decor of poor replicas of Chinese artifacts that had no theme to them of any kind. 2. if you like very mediocre entertainment in the theater, with a theater with insufficient capacity requiring that you get there at least 40 minutes before show time to secure a seat and sit there, bored and annoyed for 40 minutes till they start the very unprofessional shows. I have been on NCL and MSC and the shows were outstanding and fascinating and Broadway quality and the stuff on the Rotterdam was boring as hell 3. if you enjoy being with a crowd whose average age was 80 and if you don't mind making way for walkers, canes, wheelchairs and scooters, which made up quite a bit of the guest list 4. if you enjoy being with people whose average weight was well over 300 pounds. 5. if you enjoy boring sailaways. In most other cruise lines, there is music and fanfare and celebration. Here, all sailings were silent. 6. if you don't mind getting to a host country without any warm reception. On other cruise lines, when disembarking, you are usually greeting with a small band and dancers entertaining in the ethnic garb and style of the host destinations. Here, you get off the boat and are not received by anyone. No fun....... 7. if you don't mind repeated errors in billing and needing to go to the guest services desk to stand in line for a while to get things straightened out over and over again 8. if you don't mind not getting the seat in the dining room that you repeatedly stood in line for to make sure you reserve just exactly what you want, and most often, you are told "sorry, it is not available, ma'am" even though you reserved in advance 9. if you don't mind that the TV can only be operated with the remote if you stand really tall and aim directly over the lip of the ledge on which the TV sits, otherwise, the remote does not work. 10. if you don't mind calling for a steward to correct something in the room and he never shows up 11. if you ask for a wake up call to make sure you don't miss your excursion departure and they call you an hour later than requested 12, if you enjoy very boring activities in the day, without fun options like being taught how to zumba, how to karaoke, no entertainment around the pool, without fun contests, without live music 13. if you don't mind that there are no staff that are trained to pull you onto the dance floor and reallly get you rockin', so that you have fun, or for the staff themselves to have great dance moves and make the bars and nightclubs come alive. 14. if you don't mind a reading room with totally outdated books of no particular interest to anyone. 15, if you don't mind that once off the boat at a host country, you ask the head of the EXC excursion department who waits at the dock, which is a safe and licensed taxi company to use if you want to do your own private tours and he blows you off and states he doesn't know much about the taxi system, only because he wanted you to spend quite a bit more to go on his expensive excursions so he offered no help at all. The Carnival cruise line excursion director was 10 times more helpful than our own Holland America staff. Shameful. But the food is outstanding, the staff is generally pleasant, and the rooms are comfortable. Not elegant, but comfortable. The excursions were good. All in all, it was a very boring cruise and I will never do Holland again. Read Less
3 Helpful Votes
Sail Date: November 2018
Sailed Thanksgiving week with just the Mrs. I read a lot of complaints about the ship. The rooms, the staff, the dining room. Don't believe everything you read. The cabins were clean and of average size. The crew was very friendly from ... Read More
Sailed Thanksgiving week with just the Mrs. I read a lot of complaints about the ship. The rooms, the staff, the dining room. Don't believe everything you read. The cabins were clean and of average size. The crew was very friendly from the Dining Room staff to the Cabin Steward to the servers in the Lido. We had no plumbing issues. The food in the dining room was well prepared and tasty. The only issue is the ship is quiet but once you accept it; it is actually a very nice feature. No one yelling at you that you are having the best vacation ever. No loud music so you cannot hear conversation. The only knock is there could be a little more music especially at sail away time. Overall though it was nice. It is also a midsize ship. There was never an issue finding a lounge chair where and when you wanted it. Never a delay getting on and off the ship. Maybe not the best for children but that is not their target audience. Overall, a very nice week at sea. Read Less
6 Helpful Votes
Sail Date: November 2018
My wife and I, and our 4 children all agree this was our best vacation experience ever! The crew and the their level of service was exceptional. We felt like part of the Holland America family after the very first day. They were fun and ... Read More
My wife and I, and our 4 children all agree this was our best vacation experience ever! The crew and the their level of service was exceptional. We felt like part of the Holland America family after the very first day. They were fun and entertaining. The food was phenomenal especially in the formal dining room. We looked forward every evening with anticipation to each new menu offering. Recently renovated, the ships rooms and common areas were exceptionally clean and updated. Plenty do do for all with a much more intmate feeling you don't get on larger ships. The entertainment each night was great. The shows were of high quality and safe for the family. The Lido lounge offered a tremendous variety dining casual dining options for breakfast lunch and dinner. And the food and service there was also outstanding. Overall we would could say this was the best service we have ever received on a cruise. Read Less
3 Helpful Votes
Sail Date: November 2018
We went on the Holland Rotterdam to celebrate our Anniversary. We were interested in the iitinerary. The food was excellent. Well prepared and the wait staff was so efficient. All the cruise staff were very friendly and eager to please. ... Read More
We went on the Holland Rotterdam to celebrate our Anniversary. We were interested in the iitinerary. The food was excellent. Well prepared and the wait staff was so efficient. All the cruise staff were very friendly and eager to please. The have educational seminars to attend free of charge. Also fun things to do. The pool was warm. The hot tubs were a little hottter if you are into that. The cabin was very clean as well as the whole ship. The ship is older but well maintained. Beautiful to say the least. We enjoyed the entertainment at nights. They have movies on board which have recently been in the movie theaters. You can also check out DVD's at no charge. They have recorder in room so you can view them at your convience . The ship has a wonderful library well stocked. They feature an Oprah Winfrey book of the month. Those who read it could get together after a few days to discuss it. We would go on the Rotterdam again. Read Less
5 Helpful Votes
Sail Date: November 2018
My husband and I wanted to do something new for our 40 year anniversary cruise. We decided to try HCL for the first time as well as a 14 day trip which would be our longest cruise to date. We had a wonderful time! The staff was the best! ... Read More
My husband and I wanted to do something new for our 40 year anniversary cruise. We decided to try HCL for the first time as well as a 14 day trip which would be our longest cruise to date. We had a wonderful time! The staff was the best! Pleasant, attentive and always greeted us with a smile. The food was wonderful. We didn’t go to the specialty dining, we were completely satisfied with the buffet, main dining room and room service. We had a interior cabin. We were satisfied with the space and loved the extra closet/storage areas compared to other cruiselines we’ve sailed. The guest as expected were an older crowd than we were accustomed to but that was not a negative for us as it was just the two of us and a relaxing trip was our goal. The embarkation and disembarkation a breeze. One of the best we have experienced. Now for my negatives. Entertainment. A few good Main Stage evenings but Not much going on activity wise in the evenings. Our children and grandchildren would not have been happy with this as they generally stay on the move when we cruise. The indoor movie was nice, I would have possibly chosen a few different movies but that’s ones personal opinion. We did watch several movies in our room which were available from the service desk. We rarely go to the movies or even watch them on TV so this suited us. The retreat was a bit disappointing as I expected the lounge chairs in the shallow water and that had been changed. No self serve iron available as I had expected n we dealt with some wrinkled shirt issues. Lol We did meet many, very nice people and greatly enjoyed running into them often during the cruise. Being on small ship has its advantages. In summary, yes I would definitely cruise HollandAmericaLine again. All the negative reviews I had read prior to this trip had me feeling anxious about what to expect. Happiness comes from inside and many times I wonder if the ones that have such horrible experiences have ever had a good experience. Again I will say I would not recommend this cruise for young families with small children, but I’m convinced that if my entire family including 10 grandchildren had been on here with me we would have had a great time. All the entertainment in the world can’t be replaced by being together as a family. Make memories while you can! Read Less
Sail Date: November 2018
We had cruised on Rotterdam several times previously. We enjoyed the Retreat area where you could relax on your lounge chair in the water. Since our last cruise they have removed the aft pool area. Now just hot tubs and small shallow ... Read More
We had cruised on Rotterdam several times previously. We enjoyed the Retreat area where you could relax on your lounge chair in the water. Since our last cruise they have removed the aft pool area. Now just hot tubs and small shallow stream. Very disappointing. Also they have done away with BB King entertainment on the dmaller ships. So the top things that made this ship special are gone. We hope the smaller ships are not going to be changed to floating Nursing Homes. The staff on board were exceptional and attentive. They anticipate your every desire. Entertainment was also unique in that the ship has no on board singers and dancers. All shows were from off ship talent. This was refreshing, however by the end of the vruise they seemed to be struggling to put a show together. Food was well prepared, however somewhat spicy consideting older cruisers. It appears that Holland America is heading towards using small ships for older clientel and newer ships for younger cruise customers. Read Less
5 Helpful Votes
Sail Date: October 2018
We wanted a week vacation, and We Love Holland America. The service as always very good, the food was also very good, the entertainment was slow at times, not too many activities like larger ships. The food was good, you always have ... Read More
We wanted a week vacation, and We Love Holland America. The service as always very good, the food was also very good, the entertainment was slow at times, not too many activities like larger ships. The food was good, you always have Salmon, Chicken or Steak available if you don't like the menu for the dinner time. The Lido was great for breakfast and lunches. We never went to the Lido for dinner. The Pinnacle Grill as always wonderful, you pay $39.00 per person for dinner, but the quality of the food is superb, the service 5 star. The Ocean Bar had a quartet u unfortunately the singer likes songs from the 30's and 40's and it was almost impossible to dance that type of music unless you are in your seventies. BBC Earth presentations were very good, documentaries about mostly animals. American Test Kitchen was good, but not every day. The entertainment could have been better. Read Less
3 Helpful Votes
Sail Date: October 2018
Nice size ship. staff is very attentive. CABIN was AWFUL. Windows that Slanted inwards into room .I am not tall but had to bend over to my waist to get to the bedside. No sofa, no chair in cabin. NO place to sit except on bed. Never ... Read More
Nice size ship. staff is very attentive. CABIN was AWFUL. Windows that Slanted inwards into room .I am not tall but had to bend over to my waist to get to the bedside. No sofa, no chair in cabin. NO place to sit except on bed. Never book this spa rated outside cabin!!!!!! EVERYONE had air conditioning problems .in their cabins . I like Holland America a lot but not this ship.The ship holds 1402 passengers, this was very nice. Mainly older adults, I think we had 5-7 children on board. The public rooms are well decorated and spacious. The bars have 2 happy hours a day.An extra drink of the same is only $2.00 more at the happy hour. The entertainment was a saxophone player, very good, a pianist, exciting and hyper very entertaining. Also a comedian. A trio of male singers sang the songs we like to hear. Two of the bars had good space for dancing. Read Less
2 Helpful Votes
Sail Date: October 2018
We were visiting friends in Canada and figured that a cruise down the east coast of the USA would be a great way to see lots of places we haven't been to before. This was certainly the case, though unfortunately we did miss 2 ports because ... Read More
We were visiting friends in Canada and figured that a cruise down the east coast of the USA would be a great way to see lots of places we haven't been to before. This was certainly the case, though unfortunately we did miss 2 ports because of bad weather. The weather cant be helped and we were at the end of the season, so that was a risk we took I guess. Overall we enjoyed it; we've cruised with HAL before and like the smaller ships and relaxed elegance they exude (no swinging gantries and rock climbing walls!) but on this cruise we realized that that quiet elegance brings an older demographic with it and some cruises can be almost comatose....maybe all those snowbirds heading south for the winter? Whatever, we embarked without fuss and were quickly in our stateroom 3360, which turned out to be a great choice (well, there wasn't a lanai available when I booked but this was the next best thing, just a few steps to the promenade deck and the weather turned out to be less than conducive to sitting out anyway for most of the cruise.) Small but plenty of storage, pretty standard but everything in excellent condition, neat and tidy and clean. Bathroom looked to have had a recent makeover, very up to date fittings and the shower was the best! I had read some horror tales about Rotterdam beforehand but found our stateroom to be just great. (OK, a suite would be greater, but hey...:)) We ate mostly in the MDR at night, found the meals to be generally very good, with the exception of a fish dish served (at a Mariners' lunch) which was noticeably undercooked. Several people commented on it so I'm guessing that this got back to the kitchen. But otherwise we enjoyed some excellent meals - the salmon is a favourite of mine and always good and I had the most delicious Surf n Turf there. I like that the portions are not huge, (hey if it's not enough, order another!) so that you don't feel you've overeaten if you have dessert! The service in the MDR is consistently attentive. We also enjoyed an excellent dinner in Canaletto where the portions seemed enormous but were very good indeed. Breakfast and the occasional lunch were in the Lido - pretty much whatever you wanted for breakfast; the lunch offerings seemed the same every day and if you had dinner there as well, I couldn't see any difference really. That could become a little boring if you didn't venture down to the MDR on occasions. We ranged around the various bars and tended to frequent the Crow's Nest most often. There was a pianist in the Ocean Bar who crashed away so loudly that you couldn't hear yourself or anyone else speak. A couple of people asked if he could play a little more gently but apparently not. We moved over to the port side chairs when possible which was better but they were mostly full.... wonder why? Entertainment was a bit tame, a comedian... oh dear... and a saxophonist who was actually very good musically but had trouble communicating with his audience. There was a trio of English chaps who did English pop singers of the last couple of decades, they were good I thought and their choreography was excellent. Later in the cruise they did a show which was (I think) a tribute to the Rat Pack and that was good too, as long as you accepted that they weren't the originals! I liked their youth & energy and enjoyed their shows. Keep them on, HAL! As for port excursions, we did 2 ship trips and did our own thing otherwise. The day at Charlottetown was cancelled as the port was closed for bad weather; that was disappointing but unavoidable and again at Oak Bluffs where the weather was too rough for tendering in. Both were ports we'd been looking forward to unfortunately. The silver lining was that we headed straight for New York after Martha's Vineyard was a no-go and berthed there at 6pm after a fabulous sail-in up the Hudson, with great views of the city as we came in. The excursions people aboard had quickly organized a couple of buses to do an evening tour round the city and these were great, we drove all around the various boroughs and spent an hour on our own in and around Times Square, which we hadn't expected to be able to do on the original plan. That left all next day to do what we could in NY, so that was good. Kudos to the team for organizing that! Finally, a word about the service on HAL ships - truly, their staff is their greatest asset. the crew are unfailingly smiling and obliging under all circumstances, and I've seen some pretty borderline behavior from passengers on occasions. How can people be so rude?? Enjoyed the cruise, possibly might look at another line next cruise as this was approaching saturation level for wheeled devices and made us feel old..(!!) but maybe it was just that cruise? Overall we do enjoy HAL - just needs a bit of a rev up with regard to entertainment and activities (you can only do so many Trivia Quizzes and the Test Kitchen offerings were... dull.) Read Less
Rotterdam Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.0 4.0
Entertainment 3.0 3.3
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 3.0 3.5
Enrichment 4.0 3.3
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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