This was not my first cruise with MSC,in fact it was about my 7th or 8th mostly transatlantic from Santos, Brazil to Europe apart from one to the Caribbean. Prior to this I had done a mini cruises with Fred ...

Sail Date March 2020

Betty Draper

1 Review Written

7 Helpful Votes

This Cruise Would Turn Avid Cruisers Against Cruising

MSC Fantasia

South America

I have been on eight cruises and have cruised with Royal Caribbean, Norwegian, Carnival, Costa, and Viking River. All have been great. This MSC cruise, however, would turn anyone against cruising. I chose this ...

Sail Date January 2020

alexvandijk

1 Review Written

6 Helpful Votes

First and last cruise with MSC.

MSC Fantasia

Transatlantic

Subject: Our experience on board the MSC Fantasia cruise ship. Embarkation in Genoa (Italy) on November 2, 2019, disembarkation November 20 2019 in Santos (Brazil). On November 2, 2019 we flew with ...

Sail Date November 2019

Cruise Insights

1 Review Written

12 Helpful Votes

Bad Food, Poor Customer Service, and Sub-Standard Cleanliness

MSC Fantasia

Europe - Western Mediterranean

My husband and I sailed on the MSC ship, Fantasia, for a one-week cruise to the Mediterranean September 7-14, 2019. Here are our experiences: Our experience with the Food/Buffet/Dining Room: Our initial ...

1 photo

Sail Date September 2019

sahad

1 Review Written

7 Helpful Votes

Bad baggage handling, slow internet, slow response by cruise executives

MSC Fantasia

Europe - Western Mediterranean

Firs the positive, the embarkation was smooth. But the company lacks in communications with the guests. It has no processes to keep the guests engaged after they book the cruise. They live in an old world where ...

Sail Date May 2019

Gazuk1

1 Review Written

Don't be fooled by the spectacular ship

MSC Fantasia

Mediterranean

The ship is gorgeous but it's a shame the customer service is nothing like it. Shocking.. From the moment we arrived with no information, rude staff and having to queue to find out basic information that we should ...

Sail Date March 2018

MAUROJR

1 Review Written

12 Helpful Votes

NEVER MORE

MSC Fantasia

South America

My wife and I embarked on the MSC Fantasia on December 8, 2018, on a cruise that departed from Rio de Janeiro, heading for Buenos Aires, returning to Punta Del Este and Ilha Grande. The trip was my wife's ...

Sail Date December 2018

CruisingCzech

1 Review Written

7 Helpful Votes

MSC is the worst

MSC Fantasia

Mediterranean

We have cruised about 15 times prior to this cruise so we knew what to expect. Our embarkation went smoothly in Barcelona, but no amount of prior cruising knowledge could prepare you for this cruise. Our room was ...

Sail Date November 2018

nomoretogo

3 Reviews Written

5 Helpful Votes

DO NOT BOOK

MSC Fantasia

Caribbean - All

DO NOT BOOK A CRUISE WITH MSC Our experience with MSC on a Caribbean cruise in Jan 2018 was the worst experience we have ever had. Most of the 14 days was spent having to complain. Not a holiday.Just full of ...

Sail Date January 2018

ccritic2018

1 Review Written

2 Helpful Votes

Disappointing Honeymoon

MSC Fantasia

Mediterranean

The disappointment started with the embarkation. The process did not go smoothly at all. I have an injured left leg and should not walk for far lengths. The airport provided a wheelchair and the cruiseline said ...

Sail Date August 2018

vest4ever

1 Review Written

5 Helpful Votes

Very disappointing vacation

MSC Fantasia

Mediterranean

I only chose this cruise ship because of the booking agent. This was truly a disappointing and bad experience from day one. The crew was very rude and unprofessional and the food was horrible. The same food for ...

Sail Date June 2018

Bloomer60

1 Review Written

2 Helpful Votes

Poor Quality

MSC Fantasia

Caribbean - All

We choose this ship as it had a great itinary, however due to the hurricane they had to change it. ( not the ships fault) Having been on approx 30 cruises, covering a wide range of cruise ships both large and ...

Sail Date March 2018

higgcat

1 Review Written

6 Helpful Votes

very disappointing

MSC Fantasia

Caribbean - All

I had read the previous bad reviews before we left and was hoping that they were wrong but unfortunatley they were all correct. We had previously sailed with Celebrity and MSC is like compariing Butlins with The ...

Sail Date March 2018

RobinBH

1 Review Written

1 Helpful Vote

Beautiful ship overshadowed by very poor food, poor service, miss selling

MSC Fantasia

Transatlantic

The worst food ever offered on any Holliday we have been on, very slow service more often forgotten. Staff to client ratio not as advertised. They use every oportunity to throw hidden charges at you. 3.95 plus ...

Sail Date December 2017

Iain P

1 Review Written

2 Helpful Votes

Fantasia fantasy

MSC Fantasia

Caribbean - All

We booked this cruise over a year ago because of the attractive price but what was a bargain turned out to be the cruise from hell. It all started from the embarkation process on arrival at Bridgetown after a ...

Sail Date February 2018

altair1

2 Reviews Written

2 Helpful Votes

More like a ferry than a cruise

MSC Fantasia

Mediterranean

The food is terrible. Little choice and cheap quality ingredients used and cooked badly - often overcooked. Food left over is rehashed into different dishes next day, for example leftover roast beef becomes sliced ...

1 photo

Sail Date February 2018

Kimmy.

1 Review Written

2 Helpful Votes

Total disappointment

MSC Fantasia

Mediterranean

If you want to go away and lose weight then this is the cruise for you. The food is literally no better than 1 star. Staff service is ok but ignore the staff to customer ratio half of them obviously missed the ship, ...

Sail Date December 2017

SteakByTheOcean

1 Review Written

5 Helpful Votes

Large number of British guests appalled at poor standards

MSC Fantasia

Caribbean - All

MSC Fantasia currently has an itinerary visiting smaller and less visited West Indian islands such as Guadeloupe, Martinique, St Kitts and St Vincent. For British guests there are fortnightly cruises starting and ...

Sail Date January 2018

SelemeR

3 Reviews Written

4 Helpful Votes

Fantasia???? could have been so much better..

MSC Fantasia

Baltic Sea

The cruise was an RACQ promo, the ports were fine and most of the stall helpfull, Boarding the high pressure selling package began- water , coffee, wine, meal upgrades. This was a combined cruise - 28 days, but ...

2 photos

Sail Date August 2017

Mathieu

2 Reviews Written

7 Helpful Votes

My worst experience

MSC Fantasia

Transatlantic

I made this cruise with MSC and never had such a bad experience. I reported my complaints at MSC and the even refused a compensation!!!!!! The transfer was a mess, the embarkation was very bad. I booked an ...

1 photo

Sail Date March 2017

Shirleytully08

2 Reviews Written

4 Helpful Votes

Don't go; it really is the worst cruise I've ever been on !!

MSC Fantasia

Middle East

Cruised onboard fantasia departing from Abu Dhabi on the 19/03/2017 My honest advise would be don't go it really is as bad as all the other reviews. We decided to try MSC as we liked the itinerary and the price was ...

Sail Date March 2017

lashmac

3 Reviews Written

11 Helpful Votes

WORST CRUISE EXPERIENCE OF THE 25 WE HAVE TAKEN

MSC Fantasia

Transatlantic

First dinner night was stunned to find that you had to pay for water and tea or coffee. It is impossible to get a place around the pools. People were getting up at 04:30 to put their stuff on chairs. Continuous ...

Sail Date March 2017

Double Gee

1 Review Written

4 Helpful Votes

Never Again MSC

MSC Fantasia

Middle East

The answer to the heading is a big FAT NO! Not even for free. It's not the ship that has the faults even though it does need an overhaul, quite dated and looking old. It's the staff and the incredible bad food. ...

Sail Date March 2017

Silent1958

1 Review Written

9 Helpful Votes

Money taken from safe. Avoid MSC

MSC Fantasia

Middle East

This was our first cruise with MSC after 6 with Thomson’s. We cruised from Abu Dhabi on the 19/03/2017 for 7 nights. On arrival at ship we were informed that itinerary had been changed. We had a Balcony cabin and ...

Sail Date March 2017

aussie.aussie

1 Review Written

4 Helpful Votes

Worst cruise ever

MSC Fantasia

Middle East

This has to be the worse cruise I have ever been on. Did a Mediterranean cruise Feb, 2017 and will never sail MSC again. I was on a conference on board with about 90 people, and the majority felt very similar to ...

Sail Date February 2017