2 Helpful Votes
Sail Date: September 2018
Poor service.Daughter fell on wet bathroom.floor. Informed staff, staff walked away without acknowledging or caring if she was okay.Advertised as DreamWorks think again. Hardly any kid activities. Paid extra to eat at steak restaurant. ... Read More
Poor service.Daughter fell on wet bathroom.floor. Informed staff, staff walked away without acknowledging or caring if she was okay.Advertised as DreamWorks think again. Hardly any kid activities. Paid extra to eat at steak restaurant. Husband didn’t get the right steak. Family ate at dinner times. 1 steak at a time was coming out.Paid extra for character breakfast. Only 2 characters. No decorations. Food order was wrong.When getting the soda package staff act as though you are a problem.Excursion flow was horrible. Due to them being unable to get people to where they needed to go we had 1.5 hrs in our excursion it was supposed to be 4 hrs. Overall not a friendly ship. We’ve been on several cruises and this was horrible. I honestly feel as though we wasn’t money. As consumers we should never feel this way. Shows were okay but not entertaining for children. Profanity used in most shows. My child were bored a lot. Which has never happened in previous cruises. Read Less
1 Helpful Vote
Sail Date: September 2018
We were ready to go back to Roatan. Plus Galveston is only 5 hours away. So booked this cruise. Since our last cruise on this ship during January. It seemed a bit better. The first thing we noticed was the hallway carpets seemed dirty. ... Read More
We were ready to go back to Roatan. Plus Galveston is only 5 hours away. So booked this cruise. Since our last cruise on this ship during January. It seemed a bit better. The first thing we noticed was the hallway carpets seemed dirty. This included our cabin. Read the cabin review. We had dining in the 5th floor MDR. I was immediately taken aback when person after person filed in there like directly from the pool. This may have set the tone for the rest of the week. IMO if you want to eat on the beach, then don't come to a DINING ROOM. The food here was good or acceptable. Nothing outstanding nor as good as January cruise. However it beats the buffet. Next food issue was of all things, we could not find half and half for our coffee. Evidently it was not distributed through the ship after restocking in Galveston. By Tuesday this item was fixed. In general breakfast and lunch were not inspiring. If we ate lunch at all. It was elsewhere. The Windjammer ..buffet.. well it is a buffet of institutional foods. The apple juice tasted "odd" to me. The fresh fruits generally seemed OK. Noisy all the time. On the first night, the wife did the "mystery dinner". All claimed to have enjoyed the mystery, and dinner in the Italian restaurant Giovani's. I think it was early Monday afternoon we saw the ice skating show on deck 3. It was really good. I thought the canned music was a bit loud. Still it was a good show. The second night there was a fire in engine room. So awake again. Went back to sleep. Then awaken by "all clear". Had nearby door slamming all night, every night. We did not do any other entertainment. Just too tired. Also the TV selection in the cabin was rather limited. Kept losing the signal all the time. Once when regained, it was yesterday's program. The ports of call we have been to many times before. Still we had things lined out to do. At Roatan the wife did parasailing from West Bay. Catch a ride to Bananarama. Walk to beach, and by a ticket from the parasail hut for $70. At Belize City we tender in. I went to Wet Lizard and I got a table catching a breeze. The wife went shopping in and out of the cruise port area. I had some Beliken stout. The wife had fish tacos and strawberry sodas. I think I killed 3 hours here. Had several folks join my table. If you have the time. Do a Lamanai tour from Belize. Cozumel we spent all day shopping. Well we were at Casa Del Habanos too. It is at the plaza, or across from the ferry terminal. We were off the ship at 9 a.m. and back on at 4 30 p.m. Bottom line, we will do Liberty of the Seas again. I hope it does not slip any further. Read Less
1 Helpful Vote
Sail Date: September 2018
We chose this cruise because we loved this ship when we sailed on it in April 2016. We remembered it to be very clean with great food and lots of fun. This trip (September, 2019) didn't quite measure up to our memory. But it was still a ... Read More
We chose this cruise because we loved this ship when we sailed on it in April 2016. We remembered it to be very clean with great food and lots of fun. This trip (September, 2019) didn't quite measure up to our memory. But it was still a pretty nice get away. Enjoyable features for us = 1. The balcony 2. The family friendly version of the comedy show 3. The 70s and 80s dance parties on the Promenade 4. Oral C. with his fresh squeezed OJ every morning 5. The excursions (one we booked independently & one we booked through RC) The RC planned excursion was Manatees and Mangroves Boat Tour in Belize. 6. Service in the Dining room was fantastic 7. Dinner at Sabor was amazing The features that were a bit dissappointing 1. Our bed was pretty uncomfortable (actually painful). Because of it, we didn't sleep well and had very little energy to enjoy our days. 2. Our stateroom could use some updates (bed, curtains and carpet). 3. The Promenade seems to be more about selling overpriced jewelry than anything else. (A side note on that, RC is still holding hands with Diamonds International and pushing the "Crown of Light" diamond. Don't be sucked in. We purchased 2 chocolate crown of light diamonds in April, 2016. In summer, 2017, one of them fell out of the setting never to be seen again. Diamonds International gave us a run around about replacing it. We gave up and took the ring to our local jeweler, who told us that that particular cut is prone to fall out of its setting because it has 95 cuts and very little surface for the prongs to hold on to. There's a reason only Diamonds International sells that cut.) 4. Main Dining food = Underwhelming. This surprised us. We were really impressed with the MDR food in April, 2016. But in September, 2018, The selection was minimal and the quality of the selections was average at best. There was nothing on the menu with the WOW factor like we've seen on other ships. It was mostly the kind of food you can get in an average mid-priced family restaurant. Read Less
1 Helpful Vote
Sail Date: September 2018
I have been on 4 rccl cruises before and was on los last november and enjoyed it. this was our anniversary cruise. booked a promenade view cabin as there were no inside staterooms available. the ship is in very good shape in my opinion ... Read More
I have been on 4 rccl cruises before and was on los last november and enjoyed it. this was our anniversary cruise. booked a promenade view cabin as there were no inside staterooms available. the ship is in very good shape in my opinion and my wife and i love the solarium. embarkation went smooth although the computers went down and we had a little wait for them to come up again. was on the ship and eating in the windjammer by 11:30 am. room was ready by 1 pm and our bags were there. the room was in good shape. our cabin steward kristmus did a good job all week keeping our cabin in order. we never like to get adjoining rooms but that was all that was available. our first night we had problems as the neighbors were very loud with a lot of cursing. my wife went to the front desk to report the problem the next morning and they took down her info. second night was quiet. third night, they were at it again and we called security. they came to our room but our neighbors either were sleeping or went out. we decided to go back to the front desk again to follow up the next morning. we were allowed to meet in a private office and was able to meet with the front desk mgr. Ian. we found him to be sincere and very good at his job. rccl wanted to give us another room but we told them to move the other people, why should we move. ian was able to move the other party that day and we had no problems sleeping again. He also gave us a free galley tour and brunch which my wife really enjoyed. i believe they will give us a small discount should we take another rccl cruise again in the next year. next problem was on a port day my wife and i stayed on the ship at the solarium and enjoyed most of the day. we were under an overhang for the whole day due to the shade. there was only about a 30% occupancy at the solarium due to the shore day with most people still out. my wife has balance issues so i move our loungers about a foot apart so she can get up and down safely. at approx. 3 pm some of the pool attendants and a mgr. Came by and said that they were going to move our loungers together to make room for one more lounger. we were the only people on that row of 12 chairs. i told the gentlemen about my wifes balance issue but he said he didnt think this was a problem and they proceeded to grab my wifes carry bag. I told them that i wanted to speak with the mgr and he said that he was.which was not true as i noticed earlier that he was walking around with someone who seemed to be giving orders. i told him that i paid enough for this cruise without having to worry about this especially when not many people were there. i don't know why but they backed off and they all apologized. i was distressed over the poor manners shown to us. we got over it. On the good side: we met many friendly workers at the windjammer and really enjoyed visiting with them. we ate at chops on monday night and had great food and service. our meals in the main dining room were good and our two attendants were exceptional. the rest of the cruise went well but the previous events put a damper on this anniversary cruise. not sure what we will do in the future but most on board both workers and passengers are very nice. Read Less
1 Helpful Vote
Sail Date: September 2018
Loved our cruise but did not like lay out of cruise ship. Having to walk thru Casino maze to get to theater is crazy and just wrong. They don’t even lay out clear path way. You have to dodge a lot of chairs and others. Never saw ... Read More
Loved our cruise but did not like lay out of cruise ship. Having to walk thru Casino maze to get to theater is crazy and just wrong. They don’t even lay out clear path way. You have to dodge a lot of chairs and others. Never saw this on any other ship. Promenade shows are just not well done and it’s not the right venue. Royal has messed up Promedade by putting large Kiosks in the middle blocking and and taking up square footage. Playing jazz from a balcony looking down on the Promedade isn’t good. Place the entertainment and the shows in a venue where people can see and listen and dance. Norway cruise on RCL ship layout were so much better. Dancers for 70 show didn’t even come down to Promedade. 80s show - no dancers at all. It’s not a good venue. Too blocked off. No need for a car in the middle. No need to block with photographers but it’s all about the money. Ps Billy Joel show would have been even better if he did another set for second show. Understand they didn’t have time to rehearse. Too bad. Waffles/food sometimes weren’t hot in buffet. Minor complaint over all. Again loved our cruise overall. Read Less
5 Helpful Votes
Sail Date: September 2018
We are a loyal cruiser family - and I have been on several Carnival cruises - going back to the early 90's with the Carnival Tropicale. Our honeymoon was spent on the Carnival Destiny (now Sunshine) with a Southern Caribbean cruise - ... Read More
We are a loyal cruiser family - and I have been on several Carnival cruises - going back to the early 90's with the Carnival Tropicale. Our honeymoon was spent on the Carnival Destiny (now Sunshine) with a Southern Caribbean cruise - getting married in Aruba. Anyway, as a family we wanted to see what RCCL was all about - as we heard it was more family oriented. We were blown away. From the time we got on the ship. we noticed the layout was great. We were in cabin 1852, located on deck 12 in the very front of the ship. Our floor-to-ceiling window was smack dab in the front-middle of the ship, directly below the bridge. What a view! This made the whole trip - we were spoiled. MUCH better than a balcony. The size of the room was about the same as Carnival - but as we all say - you don't spend a lot of time in the room. The bath seemed smaller tho. The big difference that we noticed where Carnival has an advantage was food. We were spoiled on Carnival with Guy's Burgers, the Taco place by the pool and their BBQ place. RCCL's food was average. The buffet on deck 11 was ok. Not bad - just ok. On Carnival, being able to quickly grab a bite from Guy's or the Taco place was a convenient treat. RCCL does have a very tasty ice cream machine poolside called Sprinkles. Definite must--try for those cruising. The activities on board blows Carnival away. From the Flowrider to the slides (one was an awesome 2 seater half pipe), to the rock climbing wall and ice skating (yes ice skating) - we had a blast. There were so many activities that we missed - but got to see highlights of them on the TV when we were back in our room in the evenings. From a photo perspective - Carnival has RCCL beat. Every night on Carnival - there are a slew of professional photographers set up to snap photos with several backgrounds. Not so much on RCCL - but we did not fret - as the cost of photos is $$$ (20.00 for 1 photo). RCCL's picture viewing area is top notch. All you had to do to view photos was swipe your room key at a monitor (they had about 50 in one room) and use the touch screen to select the photos you wanted - and come back an hour later to pick up your photos (they even drop them off to your room if you want). We booked out own shore excursions - and this time we hit it out of the park with the choices. First stop was Cozumel. We booked Mr. Sancho's. I would definitely recommend this again -as we had a fantastic beach, wait staff was attentive - and all the food and drinks you want - ALL DAY!. Kids had a blast on the waterpark (slight charge more for this) but I recommend as well. All we needed to do was catch a cab there (17 each way). Second stop was Grand Cayman. We have been here several times before - having gone to stingray island with a bad vendor, and also last year we went to the turtle farm (great too). We booked grandcaymancruiseexcursions.com and had an absolutely amazing time. The trimaran was roomy, we had an intimate amount of ppl (24) and the boat made 3 stops - snorkeling on the reef, stingray city and a third stop to starfish island. GREAT staff and a GREAT time. Final stop was in Falmouth Jamaica. This port is beautiful! Well laid out and clean. We chose www.excursionsinjamaica.com. By far this was the best part of the cruise. We had been to Jamaica before - and had a bad taste in our mouths from the pushy people. This company was 1st class - and totally changed our minds about Jamaica. Donald our driver took us to a white water tubing adventure first, and then to Dunn's River Falls. He even took us to a great place to buy some rum on the way back. We liked RCCL so much, we booked our next cruise while on board! Next up - the Harmony of the Seas out of Port Canaveral on 9/1/19. Looks like we are converted to RCCL loyals now! Read Less
4 Helpful Votes
Sail Date: August 2018
This was our 7th cruise with Royal Caribbean. Our last one was two years ago on the Allure, one of the newer mega ships, which we found greatly lacking in facilities and way over crowded. So this time we wanted to return to the smaller ... Read More
This was our 7th cruise with Royal Caribbean. Our last one was two years ago on the Allure, one of the newer mega ships, which we found greatly lacking in facilities and way over crowded. So this time we wanted to return to the smaller class of ships, such as the Liberty -- which is still pretty big w almost 4000 passengers. The ship itself was recently refurbished and in excellent condition. Very clean. Not old nor musty. The promenade is large, with late nite snacks available from the Cafe Promenade and Sorrentos Pizza. There is a Ben & Jerry's, but they charge you $3 or $4 dollars for a cone or cup. Still worth it for GOOD ice cream. Unlike the Allure, the Liberty can handle the number of guests so that you do not need reservations to attend any of the shows or clubs. Nice to be able to go from venue to venue at will. Besides the main shows, there was a pub with a singer/guitarist doing covers, a piano bar (think Billy Joel, though not as good), a Karaoke club below decks, and a lounge with live country music band. Poolside entertainment was mediocre, usually just a DJ or a couple piece "band". They really could have done a lot more to make the pool deck exciting. Pools were usually overcrowded with "party-ers", so you could only get some real swimming done at odd hours or on days with shore excursions. Jacuzzi whirlpool access was hit or miss; but we were able to usually get seated in the Solarium whirlpool which is much larger. They have a video screen for (old) movies on deck, but you can't see much until after sunset. Shipboard headliner entertainment was pretty good. The biggest disappointment was the food in the main dining room (dinner). It reminded us of a school cafeteria; the food was ill prepared, tasteless, and not restaurant grade. Beef was bland. Tenderloin medallions was just a slice of prime rib. New York strip was blah. They had no concept of salads: Cesar was just dry lettuce w hardly any watery dressing and a sprinkle of cheese granules. Capresse was served one nite only, with slices of sandwich tomato (not the Roma as described) on a bed of lettuce and some onion (?). Another cheese and tomato salad literally included one half of a single grape tomato! Mahi Mahi was served thin sliced scalapino style! Chicken cordon bleu was a fried breast that was sliced to insert a slice of ham and cheese. No sauce. No rolled up pounded chicken. Regular chicken was dry. Our table mates (we always like shared tables so as to meet people) felt the same way. Our waiter begged us not to officially complain, claiming that RC dinged the waiter instead of the chef for poor food! Our waiter was superb and tried as much as possible to please us, always offering to exchange our (bad) foods for something else on the menu. Just that there were not much to choose from! Deserts were mediocre. Fancy names, but school cafeteria presentation and quality. We realize that it is hard to feed 4000 passengers, but that should not be OUR problem! Why not offer a menu for the next night and allow us to mark a first and second choice; that would cut down on waste and make it easier for the chefs to concentrate on select items. The Windjammer buffet offered lots of food, but except for a dish or two, most of it was pretty mundane. Breakfast favorites like pancakes, waffles, toasts were always cold and unappealing. Omelets were cooked to order, which was a plus. Waiters in the buffet area were snap on at removing used plates and bringing beverages or coffee. I hurt my foot during the mandatory muster drill (got shoved while on the stairs) so I had very limited mobility. Medical did provide me a cane and ankle wrap at no charge. But it did mean having to change out our shore excursions for ones less strenuous. The crew person at the Shore Excursions Desk was less than helpful; not sympathetic to my bad ankle and not at all familiar with the various tour excursions. Could only read the same 7 sentence descriptions that we could read! Really hoped for some useful advice and suggestions. He did refund our orig excursion and sold us a (less strenuous) airboat tour. He made no suggestions for our stop at Cozumel; we opted to just stay on the ship and enjoy the (uncrowded) pool and jacuzzi. Our first excursion in Roatun was the beach trip. Beautiful calm water, clean beach. Security team watched our chairs and stuff when we were in the water. BBQ lunch was only burgers & franks, but no one expected much. Our other excursion was the airboat tour in Belize. A comfy bus ride through the city was very informative. The airboat was fun, but we did not see much in the way of wildlife (as hyped). Still, overall a good trip. We ate at a local grill back at the tourist terminal while awaiting a tender to take us back to the ship. Best food all week! When we went to the Crown & Anchor "loyalty" desk, the clerk there was also very unfriendly and gruff. We had heard that RC changed their point system some years ago, and that earlier cruises were not always converted properly to the new point system. She looked up our history, and told us that we were still only a couple cruise points away from our next tier. No way to adjust for those two points, even with a bad foot caused on the first day! Not even a kind word or two; or an attempt to see what could be done for us. So much for "loyalty". Our cabin Housekeeper was fantastic. Helped us stow our empty luggage under the bed and put them out for us on the last day. Always made sure our cabin was clean and we had fresh towels. So honest that he did not even realize the tip envelope was for him the first time we put it out. Most of the crew were very friendly and helpful (except for Excursions and Loyalty). Bar tenders were not outgoing friendly, but they were very busy, so I can't say anything against them. But if you requested something, they did their best to comply. Just that they were too busy to chat or make suggestions. The Royal people are very efficient with getting processed and embarkation; ditto they are very organized with getting off the ship at the end of the week. Royal took care of all of our travel arrangements and transfers. We flew into Houston the day before our sail date, just in case of delays. We were met in Baggage claim and driven to our hotel in Galveston in a limo! (We were expecting a shuttle van or bus.) Transit from the pier to the airport was very organized, and we were in a comfortable bus (with a lavatory). We strongly recommend hiring a porter at the terminal to deal with the luggage, both at arrival and even more so when you have to clear customs. With all the money spent on vacation, it is worth a $20 or so not to drag heavy suitcases around. Read Less
Sail Date: August 2018
We cruise regularly (Probably 7-8 cruises) on the Liberty as it is close proximity to our residence. We cruised in a superior balcony cabin, and were treated to a 75.00 cabin credit by RCL. The ship is a beautiful vessel, and is very well ... Read More
We cruise regularly (Probably 7-8 cruises) on the Liberty as it is close proximity to our residence. We cruised in a superior balcony cabin, and were treated to a 75.00 cabin credit by RCL. The ship is a beautiful vessel, and is very well maintained. Being 10 years old, and quite a while since it's last refurb, it is a little dated in the rooms, but all the common areas were in great shape. Our stateroom was extremely clean, but we did experience a burned out bulb on one of the night stands....we notified our steward, but he didnt fix it. As far as the food goes, I have seen people complain on her all the time. Those people usually had one bad experience, slow service etc, or just want to gripe. We ate in all venues at all times, and found the food to be good quality with plenty of choices. Our favorite specialty restaurant by far was Sabor....you have to try it. All of the entertainment we saw was good to very good, and certainly worth seeing. If we had any complaints whatsoever, it would be RCL still allows smoking in the casino, and it was very smoky in there, so they missed out on my usual donation to them. The Ports are all good, and in general you will enjoy your cruise on this ship. Read Less
Sail Date: August 2018
We chose this cruise based on the port stops and the price. Service was excellent. Food was great. Entertainment on board was good. Lots of things going on to keep you from being bored. Hope to go on another Royal Carribean Cruise soon ... Read More
We chose this cruise based on the port stops and the price. Service was excellent. Food was great. Entertainment on board was good. Lots of things going on to keep you from being bored. Hope to go on another Royal Carribean Cruise soon when we can get more vacation. This cruise was the biggest ship chosen and now we have nothing to compare it to. We are so looking forward to another one real soon. Maybe we can win one! The dining rooms were so elegant. They reminded me of the movie Titanic though. There were always servers around everywhere you went. We attended a few of the shows and they were top notch. We loved walking down the Esplanade going through all the stores and restaurants. It was like walking downtown but on a ship! If you want quality food, entertainment and service, sail Liberty of the Seas. Thank you for a wonderful first cruise Royal Carribean. Read Less
3 Helpful Votes
Sail Date: August 2018
We chose this cruise as a way to relax and for a summer vacation. We drove in from San Antonio the same morning as departure, arriving around 10:00 am. We dropped the car off at Discount Cruise Parking mainly for the price and were very ... Read More
We chose this cruise as a way to relax and for a summer vacation. We drove in from San Antonio the same morning as departure, arriving around 10:00 am. We dropped the car off at Discount Cruise Parking mainly for the price and were very pleasantly surprised in every way they handle their lot and transportation to the ship. Check in at the port was quick and painless, although we weren't allowed on the boat for an hour after we checked in. We decided to try the specialty restaurants and were glad we did, especially Sabor. The Windjammer onboard the Liberty is the best one we've experienced. The shows were also some of the best we've seen on RC. Be sure not to miss the ice skating show, truly a WOW experience. Mr. Sancho's Beach Club in Cozumel, Catamaran Sail and Snorkeling in the Caymen's and a Beach Break in Jamaica were our three excursions. Lot's of fun. Tried a couple of Spa sessions and very happy, except for the pushiness at the end for a bigger tip. This cruise was also the smoothest we've ever been on, like gliding on ice. This Cruise is on the top of my growing list and will go again. Now some quick word's about Mr Sancho's Beach Club in Cozumel. You have to book this excursion on your own, you'll find them on the web, but it's well worth taking the time to do so. It's an all inclusive club ($55 per adult, $40 per teen & $35 per child) with an excellent beach, all you can eat delicious food and all you can drink alcohol and soft drinks. They also offer a waterpark, parasailing and jet ski's at extra cost, and the on grounds Sea Sense Spa is the place to get the best massages (Ask for Selena or Mary). The next time your in Cozumel be sure and check it out. Read Less
Liberty of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 3.5 4.0
Entertainment 3.5 4.1
Public Rooms 4.0 4.4
Fitness Recreation 4.5 4.3
Family 4.5 4.3
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 3.5 4.3
Value For Money 4.0 3.9
Rates 4.0 4.1

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