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Costa Serena Cruise Reviews

Costa
Costa Serena
Destination
Departure Port

Traveler rating

Excellent

40

Very Good

23

Average

27

Poor

12

Terrible

13

Cruise type

118 Costa Serena Cruise Reviews


Venusandback avatar

Venusandback

4 Reviews Written

3 Helpful Votes

The best cruise ship ever

|

First cruise I’d ever been on and found it positively delightful. This was a dream, as it’s Italian so enjoyed the relaxing feel. Had the best time. Beautiful ship with stunning Venusian designs on lifts. ...
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Sail Date December 2014


vanylla85 avatar

vanylla85

1 Review Written

1 Helpful Vote

good for itinerary but terrible for service food cabin

we choise the internal cabiin guaranteed gty and with our surprice costa give to us a samsara internal cabin but without the benefits of the samsara mean the access to the spa . the ship was clean but not ...
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Sail Date July 2017


Lukas avatar

Lukas

1 Review Written

First and last time with Costa

1. We had an over night flight to Dubai and arrived to the Port Rashid at 12.00, the reception asked us to whait another 3 hours till 15.00 to let us in to the ship, so we forst to sleap at ports metal bench as ...
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Sail Date February 2015


doctorpj avatar

doctorpj

1 Review Written

10 Helpful Votes

Lots of fun, but probably won't come back.

My family had a great time, we really did, but we probably won't do this ship again. My kids are 8 and 6 and they loved it. This particular trip was organized by a local tourist company based out of Nanjing. ...
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Sail Date July 2015


Mimillion avatar

Mimillion

1 Review Written

Good but could do better

We booked this cruise last minute as decided it was about time we tried one, Costa have a reputation for not being as traditional as a lot of the companies and as my bf is much happier in a pair of jeans than a tux ...
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Sail Date August 2014


chriskav avatar

chriskav

1 Review Written

So Disappointing - but I guess you get what you pay for

You have to expect to get a discounted ship if you pay a discounted price - we except that.... but does that really mean that you should expect poor customer service and worse of all dirty pillows and bedding. We ...
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Sail Date February 2015


JeffLenehan avatar

JeffLenehan

1 Review Written

Poor Customer Service

The worst Cruise Ship I have ever experienced and will never trust this Company again. My Cabin was 2412. Fine in itself but nobody should have to endure the level of noise that I experienced coming from Deck 3 ...
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Sail Date February 2015


volata avatar

volata

4 Reviews Written

Winter sunshine

Overall very good experience, tasty food, a-la-carte portions were small, but very tasty. We purchased all inclusive drinks package, which was good value for money. Very good entertainment, piano bar- fab! I ...
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Sail Date February 2015


volata avatar

volata

4 Reviews Written

winter sunshine

Overall very good experience, tasty food, a-la-carte portions were small, but very tasty. We purchased all inclusive drinks package, which was good value for money. Very good entertainment, piano bar- fab! I ...
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Sail Date February 2015


Appleorchard5 avatar

Appleorchard5

1 Review Written

2 Helpful Votes

First & Last Time

Whilst not a major cruiser we have completed enough to know this was the worst of our experiences and total rubbish. We will never cruise with Costa again. As part of a package advertised on cruise critic we spent 4 ...
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Sail Date March 2015


Holidayqueen 2 avatar

Holidayqueen 2

2 Reviews Written

7 Helpful Votes

Worse ever cruise ship!

Where do I start? After reading many terrible reviews of the Costa Serena after I had booked this cruise I should've learnt my lesson & cancelled it! Several times I tried to contact Costa by email prior to ...
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Sail Date March 2015


lizboyle avatar

lizboyle

3 Reviews Written

1 Helpful Vote

Pleasantly surprised

Arrived at the port at 3pm after a late check out from our hotel. Embarkation was a breeze. Purchased drinks package prior to sailing and was able to use it immediately. Ok, our cabin wasn't ready till 8pm, but we ...
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Sail Date March 2015


Keith from Rugby avatar

Keith from Rugby

1 Review Written

7 Helpful Votes

Hi Di Hi of cruising

Let's start with a basic, fly for 8 hours and are met by nice air conditioned car to Dubia port where told would not be allowed to board for 5 hours, 3pm and waited in cramped uncomfortable lounge ...when asked why ...
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Sail Date March 2015


jillyp4perfect avatar

jillyp4perfect

1 Review Written

1 Helpful Vote

Great experience on Costa Serena

We arrived early hours into Dubai in the early hours of the morning, and got a taxi to the ship – approx. £12. So Easy. Check in for the ship was really smooth and quick. A representative at the terminal greeted ...
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Sail Date March 2015


lonmickdon avatar

lonmickdon

1 Review Written

Costa del Fawlty Towers

We have just returned from the worst imaginable cruise possible. We expected to go on a cruise of Dubai and the Jewels of the Emirates. On arrival at the Costa reception desk in Dubai we were handed a letter stating ...
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Sail Date March 2015


StanSue avatar

StanSue

1 Review Written

Better Than Expected

Having read some of the previous comments we went on this cruise expecting the worst, however things turned out much much better than expected & our advice to anybody due to travel is go with an open mind & enjoy ...
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Sail Date March 2015


Happy695 avatar

Happy695

1 Review Written

1 Helpful Vote

Truthful review

Cruised the Dubai Emirates on 13/03/2015 Costa Serena GOOD POINTS: Lovely weather Large clean ship Entertainment group worked hard and shows were good Most staff were really friendly.....but there were a few ...
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Sail Date March 2015


Edinburghgirl1 avatar

Edinburghgirl1

5 Reviews Written

13 Helpful Votes

Great value for money

I cannot believe all the negative reviews for this cruise. Ok its not on a par with the likes of Celebrity and Norwegian, both of whom I have sailed previously on 3 occasions, but neither is the price!! For what I ...
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Sail Date January 2015


Bluboy avatar

Bluboy

1 Review Written

Worst Cruise Experience I've ever had!!!!

we have just returned from a 7 night cruise on Costa Serena - sailing from Dubai. What an awful experience. I did research a lot of reviews, but still went with an open mind. I have cruised several times with other ...
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Sail Date March 2015


DrLou avatar

DrLou

1 Review Written

DO NOT SAIL ON THIS SHIP!!!!!!!

I really don't know where to start! A disaster from day 1. This was my 13th cruise and without any shadow of a doubt the worst ship and company I've ever sailed with. There were however 2 good points......1. The ...
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Sail Date March 2015


Jon44 avatar

Jon44

2 Reviews Written

21 Helpful Votes

Some reviewers must have been on a different ship

Having read the 2 previous reviews, I find it hard to believe that we were on the same ship. I too have been on dozens of cruises with Cunard, P &O, royal carribean ets and having read some previous reviews! I ...
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Sail Date February 2015


2009Charlie avatar

2009Charlie

1 Review Written

2 Helpful Votes

The Ryanair of Cruise lines

Now where do I start.  Having done dozens of cruises with the likes of Princess,  P&O, NCL, Celebrity and Royal Caribbean I have learnt that apart from small differences in presentation,  the typical fair of ...
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Sail Date March 2015


Flanchop avatar

Flanchop

1 Review Written

Total disorganisation

Check in was a nightmare, first check in and drop luggage at Dubai cruise terminal 10am, 2.30pm start queueing for second check in before heading for ship, 3.30pm (and I was near beginning of queue) queue again to ...
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Sail Date January 2015


cardiffian avatar

cardiffian

1 Review Written

You get what you pay for.

We have just returned from this cruise. Our flight arrived in Dubai around 7.15 in the morning so just picked up our cases and went straight to cruise terminal to drop off the cases then picked up a taxi, did some ...
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Sail Date February 2015


frandrake avatar

frandrake

1 Review Written

1 Helpful Vote

Costa is now the Ryanair of cruises

It has been a rather disappointing experience. This was our second cruise, the first one being a 7 day trip in the Mediterranean with Royal Carribbean on a smaller ship (Legend of the Seas). Costa Serena did not ...
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Sail Date February 2015


Costa Serena Ratings

CategoryEditorMember
Cabins4.04.1
Dining3.03.3
Entertainment3.03.4
Public Rooms4.03.9
Fitness Recreation5.03.6
Family3.03.3
Enrichment2.03
Service4.03.7
Value For Money3.03.5
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