Sail Date: December 2018
This was our 8th cruise on Princess (Platinum) and 2nd time on The Royal Princess. This was our 37th cruise. We have also sailed on Royal Caribbean, Carnival, Costa, Holland America and MSC. Our itinerary was Princess Cays, St. Thomas and ... Read More
This was our 8th cruise on Princess (Platinum) and 2nd time on The Royal Princess. This was our 37th cruise. We have also sailed on Royal Caribbean, Carnival, Costa, Holland America and MSC. Our itinerary was Princess Cays, St. Thomas and St. Maarten. We had rented a car from Budget which was convenient and was only a 2 minute shuttle ride to the cruise port. We arrived at the cruise port at 9:30 AM because we are diehard cruisers and want to be the first ones onboard. We stood in line for 45 minutes or so and then they let us check-in. We sat in the Platinum embarkation lounge for another 30 minutes and had a coffee and a danish while we waited. We boarded the ship just after 11:00 AM. Overall, it was a pleasant embarkation experience The Ship: The Royal is a beautiful ship. It really gives that wow factor when you first walk on. The Piazza looked so pretty all decorated for Christmas and New Years. The ship itself is starting to show a bit of wear and tear but nothing major. You could tell that ship was full this cruise. There was a lot of younger people and large families this time. Staff in the dining rooms, Horizon Court, International Cafe, Princess Theatre, bars and lounges were pleasant and seemed much happier compared to our last time on Royal. Cabin: We had an inside cabin on Deck 15 (Marina) all the way Aft. The cabin was a few doors down from the aft elevators and was directly below the Lido. The location of this cabin was perfect. Our room steward, Greennich, was efficient and pleasant. He really liked to chit-chat with the passengers and he put the effort in. Food: The food on this ship was pretty good as usual. There was always eating options available and you could find something to eat any time of day or night. We throughly enjoyed the International Cafe food and speciality coffees. Also a side note, they don’t give out coffee cards anymore, instead, they swipe your cruise card and tell you how many are left. For dinners, we had Anytime Dining. We had mostly good waitstaff. The food/desserts in the Dining Room were also very good. Entertainment: The Sail Away Party was fun and different from what they usually do. We went to the deck party for New Years Eve. The party was fun and it was neat to see all of the ships locations on the screen. The party band “Static” was very good and they played a variety of music. The production shows, Encore and Colours of the World, were repeats and we have already seen them multiple times before. We watched Secret Silk again and it was good but was better the first time we saw it. The comedian, AJ Jamel, was hilarious. Kory Simon, the piano player from Canada, was also good. The classic rock impressionist, Greg London, wasn’t very good at all though. He was clearly lip-syncing. We left after the first few songs and we rarely leave shows. Overall, the entertainment was alright but the production shows need a change-up. Fitness centre: The fitness centre is the biggest I have ever been in while on a cruise. It is equipped with a variety of cardio machines and treadmills to choose from. I like the bikes that have the interactive games on them. It is very hot in there but that’s ok because it will help you burn off all of the danish and donuts faster. Itinerary: All ports were great. We had phenomenal weather and we came back with nice tans. In Princess Cays, we got off the tender and went to the opposite side. There is better snorkelling and it less crowded on that side. We went to Linquvist Beach in St.Thomas. Absolutely stunning beach with clear water and lots of snorkelling. You can get there either by taking the city bus which is $2.00 per person or by taxi which is $10.00 per person. In St.Maarten, we went to the beach across from the cruise port. We took the water taxi over for $7.00 per person round trip and rented some chairs and bought a bucket of beer for $25.00. Frozen drinks were reasonable as well. You just have to walk up and down the beach in order to scope out the best deal. Some places will negotiate a lower price. Disembarkation: It was quick and stress-free. They let us get off around 8:15 AM and we had our luggage shortly after that. We rented a car from Alamo and took the free shuttle to the car pickup location. We were on the road by 8:45 AM Now for the bad, We had a not so good experience while in Princess Cay. The island is beautiful and the water is always a clear blue. We always try to sit on the opposite side to avoid the massive crowds and there is also better snorkeling. A few passengers who had a few beers started to talk with the lifeguard. Normal chitchatting didn’t last long. The lifeguard proceeded to talk about inappropriate topics such as hooking-up with passengers and started making derogatory comments and pointing at other females in the water. This went on for a good 45 minutes. I felt super uncomfortable and didn’t want to get out of the water until they had left. I look at it like the staff on the island, whether they be the lifeguards, waitstaff, security etc, are representing Princess and should always remain professional. However, the female lifeguard who swapped out with the male lifeguard, was actually doing her job and was watching the people in the water in a more appropriate way. The first two nights of Anytime Dining were a mess. People were getting all fired up and were yelling at the front staff. They say it could be long wait and they give you a beeper like they do at Olive Garden. We are pretty patient and figure we will get fed eventually so waiting isn’t the issue. We made reservations every night for the rest of the cruise after Day 2. They tell you to call at 8 AM and wait in the cue. Some days we would get a reservation and other days they wouldn’t take reservations and we were told to just show up after 7:30 PM at the Concerto which ended up working out good. Franco (Food and Beverage Supervisor) and Staff working the front in the Concerto were trying very hard to manage and props to them for putting up with it all. The ones in the Symphony, not so much. This ship could really use an extra pool or two. This ship only has the two and then a circle dip pool. The pools were super crowded and both of them looked super icky gross by 1 PM. This ship needs another pool located at the back of the ship. They don’t serve you and they don’t enforce the use of the tongs at the buffet at all. I watched passengers dig in to things with their hands while staff watched it. They enforce hand washing for the first two days but then after that it’s a free-for-all. They had a notice in the patter about hand washing and to avoid using the public bathrooms unless absolutely necessary but I don’t think that made much difference. We were fortunate enough to have Matt O and his Entertainment Assistant Team last time on Royal and they were great. Alex, the Cruise Director this time wasn’t the best. He wasn’t very involved and told the same jokes every night. I was mad because we saw that Bohemian Rhapsody was going to be playing on MUTS. It would have been a highlight to see it on the big screen. It never did play and they put on Tea with the Dames instead. I wasn’t happy. And of course the ugly, During The New Years Eve festivities, a passenger was high on some kind of drug or really drunk, and proceeded to challenge random people to fights. One of us was randomly approached and threatened by this guy. We think he got kicked off the ship for his antics because we didn’t see him again for the rest of the cruise and he stuck out like a sore thumb. The party was great fun otherwise. Good luck finding a chair by the pool unless you get up at 5 AM like we did. People would get up early, spread all of their belongings around and not come back until 2 pm. We witnessed multiple people yelling at each other over chairs and one almost resulted in coffee being thrown. People were on edge with this and I don’t think security even cared. We just stayed in our chairs and tried to ignore the tension amongst passengers. It just isn’t something you want to have to deal with on a cruise. We have had nothing but good experiences at Alfredo’s up until this cruise. The staff member at the front sent us away twice for being dressed inappropriately and told us to change. The first time, we had on bathing suits but were dry and had on full cover-ups and a t-shirt with shorts. The second time, we were sent away because one of us was wearing a tank top however, it was loose fit and covered the shoulders. We went to complain at guest services and then changed into something else. We went back to eat there and were seated by the same staff member who told us to change. A waiter took our order shortly after. We were left waiting for 45 minutes and watched people who came in after us wearing bathing suits get served within 10 minutes. We eventually asked what was taking so long and it turns out they never did put in our order and the staff member who kicked us out had disappeared all of a sudden. Shoutout to Darwin who was the only staff who noticed we had been waiting for 45 minutes and he made sure we got our pizza. We think they were unhappy we complained so just decided we were undeserving and that we would eventually leave. All the other staff were wondering around and didn’t even refill our water. I think this could have been avoided by posting a dress code in front of the restaurant. If there is a dress code, it should be enforced and not selective. Overall, the cruise was good and we managed to have a good time even when unpredictable situations occur. The situation at Alfredo’s tarnished our overall cruise experience this time. However, we love the perks associated with being Platinum and we have had some great cruises on Princess. We will probably sail with princess again. 3.5 is my rating. Read Less
Sail Date: December 2018
We wanted to get out of the Colorado cold weather and have fun on New Year’s Eve. Chose this cruise as we sailed Princess before and liked the ports. We loved the ship, especially the retreat pool and the entertainment. New Years ... Read More
We wanted to get out of the Colorado cold weather and have fun on New Year’s Eve. Chose this cruise as we sailed Princess before and liked the ports. We loved the ship, especially the retreat pool and the entertainment. New Years parties were fantastic. Unfortunately, our interactions with the crew didn’t meet our expectations. Generally the crew from guest services, wait staff, deck attendants, etc ranged from unhappy to annoyed. Rarely did we ever see any crew member even smile (except for the cruise director or the entertainment) This was very surprising. We did not experience this on our previous Princess Cruise. We chose traditional dining so we could get to know our waiter. Unfortunately, the service for dinner was subpar. Again our waiter was generally unhappy and disorganized. We waited for long periods of time to get menus or water. Drink and food delivery was slow also. We did notice other parties with different wait staff had much more positive experiences and faster service. Since Princess automatically charges you with a daily gratuity, we wondered if the staff just stopped trying. We did book another cruise with Princess hoping this cruises poor service was just an anomaly. Read Less
2 Helpful Votes
Sail Date: December 2018
I have been on many other cruise lines, but wanted to give Princess a try because of their "higher class reputation". The customer service was awful! We would acknowledge staff with "good ... Read More
I have been on many other cruise lines, but wanted to give Princess a try because of their "higher class reputation". The customer service was awful! We would acknowledge staff with "good morning","hi" etc., and rarely heard any comments back. We would just get an awkward stare back. Hardly saw any staff smiling or speaking with passengers. Ordering drinks from the bar was a horrid experience I felt like we were putting them out with the disgusted looks we would get. Again, I have been other cruise lines and none have compared to the bitterness we saw with the staff on Princess. We felt like we were needing to be congenial to them. One positive thing with the cruise was their food. The two formal nights we were served with high quality food. The chefs do an outstanding job. Management really needs to dig deep and find out why their employees dislike their jobs. You are going to continue losing business because of the lack of positive customer service. I suggest traveling on another cruise line to see what customer service should be like. Read Less
3 Helpful Votes
Sail Date: December 2018
We arrived on a Saturday and when we finally made it to our room we were sorely disappointed that the room looked unkempt. The bed looked like someone just got off it and left it wrinkled and was showing it's age/use or both. The mirror ... Read More
We arrived on a Saturday and when we finally made it to our room we were sorely disappointed that the room looked unkempt. The bed looked like someone just got off it and left it wrinkled and was showing it's age/use or both. The mirror above the desk was filthy and untouched. The carpets were greasy looking and dirty. The bathroom looked clean and we were surprised by that. Balcony railing was dirty and wasn't ready for guests. Balcony chairs had bird droppings on them. Live television has four channels BBC, MSNBC, Fox and CNBC. All are limited in the information they provide. The recorded programs were ample with recorded t.v. and movies. The furnishing were dated, something from the art-deco period. The A/C in our room didn't work. Most days and evenings were hot and muggy and we only got a break late at night. We left the door open and got chewed out for this, they sent someone to adjust the a/c, but it was our last day. Most areas of the ship were hot and muggy, the a/c didn't keep up with the number of people on board the ship. We stopped at Princess Cays for the first stop and I wished we hadn't. Like most cruise lines they all seem to want to drop you off on an island so you can eat dry hamburgers and hot dogs and then get a sun burn. A waste of time, stay on the ship and sleep in. Our first stop was St. Thomas. This island is a typical Caribbean island with nonsensical items that you don't or won't ever need except to give away as gifts at Christmas. The island is one of the more modern islands in the Virgin islands (that's not saying much). We went on a two hour tour around the island in a truck and it's not for the faint-hearted. The tour truck takes you up a steep incline and stops three times so you can shop for more junk. The view at the top was nice. The next stop was St. Marteen and it's not a pleasant experience. The downtown shopping area is filthy, shop keepers are generally greedy and want way too much for the junk they sell. The highlight of the island is to visit the airport where the jet blasts your brains across the water and leaves you deaf for the rest of your life. No I didn't go to the stupid airport to watch unsafe aviation practices. After St. Marteen, you are stuck on board the ship for two days. This is the most boring part of the trip, this cruise itinerary gives you three at sea days so plan for the doldrums of things to do. The sea days were tedious and we wished we had another port of call along the way. It would have been better than two days at sea. This is why we don't opt for cross Atlantic sailings etc. The ships entertainment is amateur at best and you just have to roll with it. It's not going to win any awards, but it kills time. The themes are definitely geared for families with children, which I wish we didn't have to put up with on a cruise. Seems the cruise lines that depart from Florida are filled with kids and they love to ruin your relaxation. The food during the cruise is plentiful, there is a caveat to this. The caveat is that the food is plastic, i.e. without flavor, texture and eye appeal. The bistro was suppose to be the main place for breakfast and lunch but there was too many people that made the place a nightmare to get around. The layout is non-logical, i.e. bread in one salon and the cold cuts in another. Breakfast is a "Where's Waldo" type journey, you have to hunt for fresh eggs and omelets are harder to find. Look for the lines with people holding paper slips, that's the omelet line because you'll never see the omelets. The drink choices are water, water, water, ice tea and coffee and tea. You're lucky if you get orange juice and lemon aid during other parts of the day. Soda water, normally free, is chargeable as with milk. We noticed the ship had a very noticeable shake and it was so bad at times we could see our plates and utensils moving on the table. I had to wonder if the prop shaft was out of true and needed to be repaired it was that bad. We also noticed the lack of sanitation control. Most cruises will have a "soap police" to make sure you are washing your hands or using the hand sanitizer. Not this ship. Only few washed or used sanitizer. Read Less
Sail Date: December 2018
New Years 7-night cruise with stops in Princess Cays, St Thomas, and Saint Maarten. Princess Cays was Ho-Hum but we could have spent an easy week in the other two. The ships service and amenities were excellent. I can’t say enough ... Read More
New Years 7-night cruise with stops in Princess Cays, St Thomas, and Saint Maarten. Princess Cays was Ho-Hum but we could have spent an easy week in the other two. The ships service and amenities were excellent. I can’t say enough about the crews quality and friendliness. The ship and food were outstanding. We took in one show “The Secret Silk”, which was memorably horrible. I won’t knock the performers, but the performance was laughable. Only those on 60’s era LSD could follow the plot with no original music, only Pop from the 1980’s to 2010’s that failed to match what they were attempting to portray. I honesty can’t speak for the entire performance because we bailed before they started singing songs that may have been from Nine Inch Nails. We skipped the beverage package, drank a lot and didn’t come close to what we would have prepaid. We had anytime dining and reservations the New Years dinner filled up quick. They accommodate everyone even seating people well past their standard posted dinner times. I wouldn’t hesitate to do it again and planning cruise number two! Read Less
Sail Date: December 2018
We’ve just left the Royal Princess after spending 2 weeks over Christmas and new year on her. It’s fair to say we’ve had a good time, it’s was not really expensive and I’d probably sail princess again but ... Read More
We’ve just left the Royal Princess after spending 2 weeks over Christmas and new year on her. It’s fair to say we’ve had a good time, it’s was not really expensive and I’d probably sail princess again but there were a number of things to worthy of comment. Firstly ( but in no particular order ) The room was described as a “deluxe balcony” but it was too small for the three of us and when the 3rd persons’ bed was rolled out there was only the tiny space in front of the entry door to stand in. The balcony was not accessible at all with the 3rd persons’ bed out. Next We took advantage of the pre pay drinks package At circa $60 a day plus 18% gratuity it never looked cheap but we did it anyway as it was a fixed cost . Sadly it never occurred to me that once they had your money they wouldn’t want to serve you - at all. The package is limited to 15 drinks a day but this should be considered an aspiration as it would take significant perseverance to get served 15 times in the day without being sat constantly on a bar stool from 12 noon. There are simply far too few bar waiters and those there are often seem to struggle with English. The no alcohol package suitable for children does not include bottled water bizarrely - but they can drink all the sugary coke they want... I cannot recommend buying any drink package!! The buffet at lunch time had a monotonous menu of tacos salad and roasted meats-it’s was dull by day 3 The evening buffets were a bit better but some of the theme nights were hard to understand. For example “German” night included Polish sausage Austrian schnitzel and Hungarian goulash. It’s also worth noting that the goulash made another outing on Oriental night. There were way to many passengers and everywhere was packed- the show lounge, the open decks and the dining rooms The tender process was slow and the re-embarkation via tenders was just bad and requires a rethink. It is never acceptable to keep about 1000 passengers waiting for half an hour plus in the baking heat. Princess cays is their private resort and the solution there is shade,fans and misters- not a shorter line ! We, all three of us, got sick on half way through the second week- we clearly caught this on board The dining room waiters were nice enough but their English was minimal. The main courses were typically good but the appetisers were all made a long time in advance and were often not great. The desserts may have been made several days in advance and were usually poor. “Sabetinis” - the extra cost Italian restaurant on deck 5 - was not that great either. Our travel agent kindly bought us this meal on the first night. The food was good but it’s not very Italian. Italian restaurants don’t usually serve short rib or New York strip and while the waiters may struggle with English they don’t usually speak Filipino.... I drank a nice Chilean wine there - they did not sell Chanti and I had a nice creme brûlée for dessert. On New Years Eve we ate at the “Crown Grill” . Again the food was ok but my beef tata was made so long ago it had started to cook on the plate - interestingly it was served with a fried egg - and my steak was nothing special. My son’s filet was good though. We did a few tours and we enjoyed them. The prices are not great but apart from the annoying requests for “tips” at the end they were okay. There was no minister on board for Christmas services but Princess managed to organise a “LGBT” get together most evenings. As my wife says- maybe I expect too much. Read Less
Sail Date: December 2018
We chose back to back 7 days for Christmas and New Years. The Christmas week was good; however, the 2nd cruise beginning Dec 29 was as if you were on a totally different ship. AND, no one cared. Food in Horizon Court was NEVER close to ... Read More
We chose back to back 7 days for Christmas and New Years. The Christmas week was good; however, the 2nd cruise beginning Dec 29 was as if you were on a totally different ship. AND, no one cared. Food in Horizon Court was NEVER close to being hot; however, we overlooked that the first 7 days when there was variety to our liking. However, the food during the 2nd 7 days was generally warmed over from lunch, and typically was not appealing. Lack of healthy food choices so I usually opted for the salad bar. Even the salad bar was lacking compared to other Princess ships and even worst, lettuce the 2nd week consisted almost entirely of ice burg - not acceptable for even a budget cruise line. Choices were repetitive and deserts were almost always the same. We expected the service and food to be similar to Regal; it was not. Neither were the attitudes of the staff. You could never get consistent information from passenger service employees and they lacked follow through. Comedians were the best entertainment offered. Production shows were lacking. Cruise director was non existent except for introducing nightly entertainment. I'm not saying that's a bad thing, he was just rather different than we've experienced on most cruises. Read Less
Sail Date: December 2018
My vacation was a good with Royal Princess. The staff and waiter were friendly and co-operative. I enjoyed food and our waiter- ZORAN was outstanding. I am vegetarian and he always comes up with some food suggestion and he is excellent ... Read More
My vacation was a good with Royal Princess. The staff and waiter were friendly and co-operative. I enjoyed food and our waiter- ZORAN was outstanding. I am vegetarian and he always comes up with some food suggestion and he is excellent with his food taste. The room service was nice and cabin was perfectly fine and organised for your perfect vacation. The shore excursion with Princess cruise were expensive than the excursion at port. The same excursion and the same amount of time for activity even though you can find price difference. Also, the photo package with princess cruise is expensive. The photos were not edited by professional, those were original images even though the price for the package is way too much. Also, the photographers pay more attention to the elite and premium members than regular passengers. All formal nights me and my friends felt that discrimination with them. Apart from above, it was a good vacation. Read Less
Sail Date: December 2018
We are a couple in our mid 50’s who choose this cruise as a Christmas present to ourselves. This was our 13th Princess cruise since 2008 and our 2nd time on the Royal Princess. I would rate this cruise experience a 3 to 3.5 out of ... Read More
We are a couple in our mid 50’s who choose this cruise as a Christmas present to ourselves. This was our 13th Princess cruise since 2008 and our 2nd time on the Royal Princess. I would rate this cruise experience a 3 to 3.5 out of 5. THE GOOD: Embarkation and disembarkation were fast and efficient. Probably the best we have experienced on any cruise. We left our hotel around 11:30 and were on the ship about 15 minutes after our taxi dropped us off. Leaving the ship was even faster, I don’t think we ever stopped moving until we got into a taxi to go to the airport. If you can take advantage of EZcheck, it is well worth the money. Kudos to the port staff and Princess for making this process run smoothly. We took an upsell to a midship Penthouse Suite. It was our first time in a suite, but won’t be our last if the price is right. We received a large bowl of fruit, canapes, a minibar set up, champagne, a plate of chocolates on each formal night, a free Crown Grill dinner, breakfast daily in Sabatinis, and access to the Concierge Lounge. The only disappointment was the balcony which was long and narrow, but we were aware of this before the cruise so we weren’t surprised by it. We enjoyed all of the on demand movie and tv offerings and never had any issues with internet speed or accessibility. The Concierge Lounge right outside our cabin was very convenient for coffee and snacks and the concierge host was friendly. Service for the most part was excellent. Our room steward, Christian, was one of our best. He was very efficient and friendly without being intrusive. We really enjoyed our conversations with him and would love to see him on a future cruise. The service in the Horizon Court was good, servers immediately came to our table to offer drinks and see if we needed anything. Iryna, the hostess who seated us in the Concerto dining room Club Class area every night was sweet and friendly. It was a pleasure to see her every evening. We enjoyed the majority of our meals. Sea bass in the Crown Grill was excellent and breakfast in Sabatini’s was a real treat. I’ve read complaints about some of the changes in the main dining room menus but it really didn’t bother us too much. If we didn’t completely enjoy our meal in the dining room, we always found something we liked in the Horizon Court. And as always, the Lido deck pizza was great! Pool area was good and we spent the majority of our days there, especially the adult pool. We never had an issue finding sun loungers. THE NOT SO GOOD: Why is it that none of the cabin designers thought to put a small step or something in the showers to enable a woman to shave her legs?? Especially in the nice, large suite showers. You practically have to be a contortionist to accomplish the task. My husband loves to order a bucket of beer (5 for 4 deal) to drink some by the pool and then take the rest to our cabin. The first time he ordered it, he was told they stopped supplying buckets and was given 5 beers to hand carry. Fortunately we had a blue Princess bag with us. The next day he went to the same pool bar and asked for the 5 for 4 beer and was told he had to ask for the bucket deal. What?? You have to ask for the bucket that you will never receive to get the deal. It was ridiculous. Entertainment for the most part was unfortunately a miss for us. We had seen several of the stage shows previously and so didn’t attend them again. The Secret Silk was ok but the music was so loud we couldn’t understand much of the dialog and most of the lyrics sung by the female stars. The comedian made us chuckle a few times, but that was about it. We wish more movies were shown on MUTS (especially during the day). How hard is it to throw on a movie during a port day to entertain people who choose to stay on the ship? Instead they put on Cirque du Soleil which was incredibly boring. We did enjoy a few of the activities they had in the piazza, some of the performances were pretty unique. But, we felt like Princess Live was a big miss. The game shows used to be fun, but there seemed to be very little thought behind them. One of the cruise staff who hosted a game admitted that he’d just thrown it together that afternoon. It showed. Only one game was taped and shown on the cabin tv, and for the first time on one of our Princess cruises, they did not have the Marriage Match Game show. That at least is usually good for some genuine laughs. Although some people seemed to enjoy the sometimes over the top antics of the cruise directors staff, we really didn’t. At times it seemed to be more about indulging their need for attention than entertainment for the paying passengers. The last thing that we found rather bizarre was the behavior of our waitstaff in the Club Class section on the second to the last night of the cruise. I won’t give their names because I don’t want them to get it trouble because their service at the beginning of the week was ok. Between the two of them, they came to our table no less than 10 times to drone on and on about themselves and how they enjoyed serving us. We were barely able to enjoy our meal and carry on a conversation because they kept coming to our table and interrupting us to basically say the same things over and over. It was so blatant that they were trying to make sure we tipped them the following (last) night of the cruise; it was almost embarrassing and bordered on pathetic. They were trying to charm us but instead left us feeling very uncomfortable. This has never happened to us on previous cruises and left us feeling like maybe Princess needs to pay their employees more. We always give an extra tip to our waitstaff, and did this time too, but it really was strange behavior. So all in all, we had a nice time, but it was more from spending time with each other and relaxing in the warm weather than because of anything outstanding from the cruise. Read Less
1 Helpful Vote
Sail Date: December 2018
We have only been on a total of 6 cruises (Princess twice, Royal Caribbean twice and Celebrity twice) so we are by no means expert cruisers, but the issues we had with our most recent Princess Cruise will prevent us from EVER cruising with ... Read More
We have only been on a total of 6 cruises (Princess twice, Royal Caribbean twice and Celebrity twice) so we are by no means expert cruisers, but the issues we had with our most recent Princess Cruise will prevent us from EVER cruising with Princess ever again...never! There were so many bad customer service issues I really don't know where to start, so best I start right from the beginning: 1. We are Canadian and our booking was from a Canadian email advertisement priced in Canadian dollar. We book directly with Princess and received a random agent. We received our booking confirmation with all the details including our flights. A few days later (wanting to upgrade and book our seats) I contacted the flight carrier only to find out that our flight confirmation number does not match. We contact Theresa and leave her a message once in the morning and again in the afternoon to no avail so the next day I call her again, this time instead of leaving her another message I press zero to get another agent...guess what...they won't speak with me. As soon as you provide the requested booking #, they said I have to speak with Theresa and puts me back to her voice mail...wow turns out Theresa was sick for 3 days and during that time I am stuck with no assistance! Not sure why the flight reference numbers didn't match but eventually I get the proper number and I book my seats but not after wasting about 2 hours with the various agents, Theresa, Delta, and WestJet…and it was Delta that got me the proper reference number for my WestJet flight from Toronto to Fort Lauderdale…what a waste of time! 2. A week later I receive another email from Princess advertising the Beverage Package but when I went to purchase it, I find out that it was quoted in US dollar...why? They know I am in Canada...everything else up until then was quoted in Canadian dollar...again frustrating but I buy the beverage package for us. 3. I learned that if I pre purchase the Internet Package online prior to the cruise I received a 20 min bonus per 100 min package. So I purchased a 200 min package and get a total of 240 min (40 min bonus). However, when I got on the ship, my Princess App did not show I had a package. After wasting time with the Purser’s office I learn that they provided a credit on my account and I have to waste time to re-buy the closest package I pre-purchased online and then waste more time tracking down the "Data Communication Manager" to ask him to add my bonus minutes...really! What a waste of time yet again! 4. Turns out that the internet was more frustrating than it was worth so by day 3 and 6 minutes of use trying to log into my office emails, I complain. The response from the purser's office..."ok then cancel" to which I said ok please cancel...he says, I have to contact the Data Communications Manager...lol So while I am upset an Officer named Oggie appears. After hearing my story he says he'll take care of the cancellation and committed to calling me to confirm the cancellation. It was late at the time and knowing we were staying up i asked if he could not call us before 10 am the next morning to which he agreed...guess what, at 9 am the phone rings, its the Data Communications Manager and he says, "I understand you want to speak to me". The guy didn’t have any idea and so I have to explain my situation all over again…I was upset but i stayed calm and asked if I could cancel, he says ok but get this…instead of crediting me back the full amount paid, he charged me for the 6 minutes I used...lol OMG really!!! 5. While on the ship, we had to go to the purser's office another 5 times to correct billing errors. We both had a Beverage Package, how is to possible that they charged us for water twice, a beer once and a glass of wine once...5 times on 4 errors because we had to go twice for the beer charge. Once at Princess Cay Island, twice at the buffet restaurant and once even at our dining room. I don't get it. And each time, we had to wait in line and had to speak with a rep who took forever to figure it out...good lord we had a beverage package, how difficult is it to rectify...and why the mistakes to begin with! On one of these occasion, after waiting the rep looks up from her computer and says "WHAT"...not how can i help you etc...she actually said WHAT. My wife almost lost it! 6. Our last evening, I call the front desk to request a wake up call for 6 am…done. Turns out that we were out a little later than expected so I called the front desk to change my wake call time from 6 am to 6:40 am…figured we’ll get a little more sleep but for fear they will make a mistake I decide to cancel my 6 am wake up call 1st…so I did, asked for it to be canceled. After confirming it was canceled I requested a new wake up call for 6:40 am…sounds simple, nope. The phone rings at 6 am, begrudgingly I get up by myself and run upstairs for a quick bite…I come back and now my wife is upset as they called her at 6:40…they left both wake up calls…I just don’t get it. We don’t expect to be waited on hand and foot but this was the worst service we have every experienced. Thank the good lord we went with another couple and met some great people on board. Our room steward was great and most of the staff were fantastic but the food was not nearly as good any of our other cruises. We will never cruise with Princess ever again...I hope this was helpful :) Read Less
Royal Princess Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.9
Entertainment 4.0 3.8
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.0 3.8
Rates 4.0 3.2

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