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Sail Date: December 2018
First time on a long voyage not under sail. From our embarkation at Bergen, the crew were helpful and knowledgeable about their product. The food was superb with a taste of the regions being provided each evening at dinner with the set ... Read More
First time on a long voyage not under sail. From our embarkation at Bergen, the crew were helpful and knowledgeable about their product. The food was superb with a taste of the regions being provided each evening at dinner with the set menu. I am on a restricted diet and was catered for superbly. My attitude to food was revitalised. Service was first class and food always wholesome and appetizing. Eating times catered to early and late risers and the a la carte restaurants offered a taste for people not wishing to enjoy local fare. Cabins were spacious that two tall people were easily housed for 12 days without feel trapped. The strong environmental focus held great appeal, and there were so many free offers that I felt cherished. The range of activities ensured that We leant lots about the natural habitat and wildlife as we went on most hikes with the expedition team. Additional on board lectures and points of interest kept us up to date with each new zone we crossed into. Great range in ages and we have met some truly spectacular people on board. Traditions were shared and enjoyed by crew and guest alike so felt part of a big family. Read Less
1 Helpful Vote
Sail Date: November 2018
This cruise was recommended to us by our travel agent as it was more of a experience especially as we have not done any cruises before. Only about 500 people on board which for us was ideal. No real entertainment, just beautiful ... Read More
This cruise was recommended to us by our travel agent as it was more of a experience especially as we have not done any cruises before. Only about 500 people on board which for us was ideal. No real entertainment, just beautiful scenery and education about the area. Excursions were ok - we like to be active so the bus trips around town hold no appeal. We did enjoy the hikes. They do some fun things like celebrate the crossing of the arctic circle and folk dancing. Stops in each port are short as this cruise line is also a functioning car and goods ferry, which means stops at all times of the night. This was not an issue for us on deck 8 but it may be noisy on the right hand side of the ship on decks 4 and 6. Dinner was only in 2 seatings 6pm and 8pm and unfortunately for us we were 8pm with no option to swap into 6pm for at least some of the nights. One night they changed it to 830pm to fit in with an excursion. Public areas were ok although the front section was taken everyday by the older travellers (about 70% were over 60) who grabbed the seats with jackets like towels on lounges around a pool! Read Less
2 Helpful Votes
Sail Date: October 2018
The professional expedition team with Kari, Marie and Julian has given valuable information about Country, People, Culture, Flora, Fauna and much more in Norway and the Arctic. The organized excursions were interesting and for different ... Read More
The professional expedition team with Kari, Marie and Julian has given valuable information about Country, People, Culture, Flora, Fauna and much more in Norway and the Arctic. The organized excursions were interesting and for different themes. We most liked the northern most Tram ride in Tromsö. The announcements for Points of interest, the polar light sighting from the expedition team werde made trough speakers, hearable everywhere on the boat including the cabins (if liked). The only thing we were surprized about was the average age of the travellers. Lot of the passengers were long over 70 and had mobile problems. The food was made from regional produces an was very fresh an special. For breakfast and lunch there was buffet service, for dinner table service. The daily information on board (daily gathering with the expedition team) were exciting and the whole voyage is an unforgettable experience. We will come back again :-). Read Less
2 Helpful Votes
Sail Date: October 2018
We chose this cruise primarily for the astronomy tour and because we wanted to travel during the fall to have some daylight and pretty colors. We also wanted to rent a car and explore Norway on our own in low season but before the onset ... Read More
We chose this cruise primarily for the astronomy tour and because we wanted to travel during the fall to have some daylight and pretty colors. We also wanted to rent a car and explore Norway on our own in low season but before the onset of winter. Half of our trip was on the ship and the other half was on our own. We would definitely say that the ship part of the voyage was by far the best value and a true vacation but we are glad to have done both because we feel like we really got to know Norway pretty well after spending a month there. We would highly recommend the astronomy package. The tour leaders, John & Inger, made a fabulous team. They provided much more than promised, such as guided walks on shore, entertaining stories, information about Norway and its people, and they spent lots of time with us out on desk answering our questions about the stars and the northern lights. It provided a nice social atmosphere as well. We really enjoyed getting to know the other participants in the astronomy group and looked forward to our gatherings. The boat is lovely, very tastefully decorated, and for us, it had just the right atmosphere with the right blend of activities and down time so we could enjoy simply being there. The crew was so friendly with a great sense of humor. We took several of the excursions and enjoyed all of them. They seemed expensive at the time but compared to what we spent while on our own doing mainly hikes, we appreciated the value of our excursions on board the ship. We used the hot tub several times and also the sauna. It was pleasant to sit outside and enjoy the view, especially when the weather wasn't particularly good and the deck was devoid of other travelers. We spent a lot of time out on deck but the public areas were also very pleasant. They were never crowded, despite the fact that the ship was full. My husband took a lot of transatlantic trips as a child and said this tour was more like that than the glitzy carnival type atmosphere that so many other ships aspire to. Everyone we met on board said it was the perfect size and the perfect atmosphere for them. The food and the choices they offered could not have been better. There were plenty of healthy but tasty options mixed in with lots of very delicious and tempting less healthy options. We really missed that great food when we were travelling around on our own and cooking for ourselves. I enjoy cooking, but surprisingly, we couldn't find any grocery stores during our travels that had a fresh fish section or a butcher, or local organic vegetables, or even dried goods like beans, lentils, etc, plus the prices were astronomical. We really missed the dining room in the ship! The cabins were fine, actually more spacious than I expected after reading the reviews. We had room under our beds for all of our luggage and there was quite a bit of storage. We packed light, knowing that the ship had washing machines and dryers. That was a big plus. We know people who have done this tour multiple times and can perfectly understand how this can be a very addictive trip to take. Read Less
8 Helpful Votes
Sail Date: July 2018
I chose this cruise because it was the only one I could find that went all the way up the coast of Norway, through the fjords. Highlights: Bergen (Embarkation Port); Geiranger with Trollstigen Pass Excursion; Calm water in the fjords; ... Read More
I chose this cruise because it was the only one I could find that went all the way up the coast of Norway, through the fjords. Highlights: Bergen (Embarkation Port); Geiranger with Trollstigen Pass Excursion; Calm water in the fjords; Crossing the Arctic Circle; Visiting the North Cape (one of the northernmost point son the European continent); Great hiking trails in every port. The 5:00pm talks by the expedition team were quite good, but you had to sit through everything delivered in three languages. The cabins were nice, as was the free wi-fi. Disappointments: (1) Cost of the cruise itself. Hurtigruten has HORRIBLE public relations. I originally booked in November at a great rate. I later thought of adding on a few more days, but it didn't work with a flight back to Oslo, so I wanted to return to my original booking. They insisted on charging current rates and wanted $1,300 more per person. We finally settled (three days before we left the States) on us paying an additional $1,000 and Cruise Norway forfeiting their commission. I was so upset with the company that it was hard to even get on one of their ships! Word of warning - once you book an itinerary - stick with it - no matter what. (2) I am a hiker and was so excited that there was an expedition team on our ship. Even though the cost for the first hike was much too much for a hike, I was still game. There were two expedition leaders and only three hikers. They never introduced themselves or has us introduce ourselves, nor did they ask us what we'd like to get out of the experience. You would think with two of them and three of us that they could have customized the experience so everyone would be happy. But, NO, I was chastised in the first 10 minutes to keep my voice down so we could see wildlife and to stay with the group. In my opinion, we didn't go far enough or fast enough. Naturally, I cancelled the next hike I was signed up for and went on my own That was a lot more enjoyable and didn't cost a cent! There are great trails in every port. (3) The food was marginal. Breakfast was not good. The best things were waffles and pancakes, but they only had one griddle for hundreds of people. Their soups and the ice cream were outstanding. The first and last nights offered a buffet dinner - which was good. The set menus the other 4 nights were not so good. Two nights we paid for dinner in the cafeteria and off the ship because we didn't like what was going to be served. (4) Absolutely no activities. The water was so calm, you'd think they'd have a ping-pong table and/or a shuffleboard court. No shows at night. Most of the time, the tiny fitness room was closed. Sometimes there wasn't much to see since the fjords are not always as spectacular as I was expecting them to be and it actually got a bit boring. (5) Coffee and tea were free. My husband and I don't drink either and we had to pay an arm and a leg for coke zero. Read Less
5 Helpful Votes
Sail Date: July 2018
We were on the MS Trollfjord in July for their seven day cruise north along the coast of Norway. We knew that it was advertised as the world's most beautiful cruise, but it was even better, if that is possible, and really exceeded our ... Read More
We were on the MS Trollfjord in July for their seven day cruise north along the coast of Norway. We knew that it was advertised as the world's most beautiful cruise, but it was even better, if that is possible, and really exceeded our expectations. The coastline of Norway is unbelievable! It is so beautiful! If you look at the ships route on a map you will see that it rarely goes out into the open ocean. It cruises past hundreds of islands, along beautiful fjords, past villages and towns, or just random houses that are so far from anywhere. The water was always calm, so we never felt any bad ship movement. The ship stops many times but it was not even noticeable at night. Our cabin was on the 4th deck, in the middle, and we really liked that. It was never noisy. It had a big picture window, and two twin beds, one being a fold down couch, that were very comfortable. We were glad that we didn't pay more to be on the 6th deck, which is a promenade deck and people would be walking passed your window. Fourth deck is closer to the water which we liked too, having a great view. We would definitely stay on that deck again. The best thing about the ship itself is the huge top deck. This is where we spent most of our time. The views are amazing! The open sky and water, especially above the Arctic circle are so beautiful. There is so much room up there to take it all in. The ship also has the nice Panorama Lounge in the front where you can sit indoors and watch the view. Being outdoors, on the back deck was the best! Also, being able to walk completely around the ship on deck 6 was great. There was something new to see all the time, and being that it stayed light almost all night, it was hard to go to bed because we didn't want to miss seeing anything. We enjoyed the stops and went on two excursions, the Geiranger with Trollstigen Pass and the Birdwatching Safari. Both of these were excellent and we were so glad that we got to experience them. They were worth the cost. At the other stops we were able to walk around the towns and enjoy the sights. We liked the buffet at breakfast and lunch. Sometimes it was crowded and we had to wait a few minutes for a table, but there was a good variety of food and it all tasted good. At dinner, where there was a set menu and we had the later sitting time, we were able to sit by ourselves. It looked like most couples didn't have to share a table which was nice. The fish dinners were the best. If you wanted a snack when it wasn't meal time, you would have to pay for it in the cafe. It would have been nice to have some treats here and there, especially in the evenings, that were included in the fare. It is an expensive trip, but it is totally worth the cost. Being able to be out in such a beautiful part of the world was amazing. Get your camera ready because you will take hundreds of pictures. Read Less
10 Helpful Votes
Sail Date: July 2018
We chose Hurtigruten's Norwegian Fjord Cruise North for our 25th wedding anniversary. We traveled as a family of 4 and researched fjord offerings fairly extensively among various cruise lines. We chose Hurtigruten because we generally are ... Read More
We chose Hurtigruten's Norwegian Fjord Cruise North for our 25th wedding anniversary. We traveled as a family of 4 and researched fjord offerings fairly extensively among various cruise lines. We chose Hurtigruten because we generally are not a cruise family and do not prefer the glam and shows of most cruise lines as your are herded from one end of the vessel to the other. Hurtigruten's Expedition team voyages sounded just our speed, small ships, excellent educational sessions and nonstop fantastic views. Most of what I read online was exactly true and most reviewers provide a realistic expectation of the voyage. The "view is the thing", and I agree...it was EVERYTHING. My favorite breathtaking moment was when we entered the Trollfjord for a 180 degree turn. Something about the silence of all the fellow passengers as we absorbed the magnificence of the moment brought me to tears. This was my absolute favorite moment on the ship. That same evening we were served Trollfjordknert (a hot tea with rum) served in souvenir cups. It was the highlight of the trip. Also, don't miss the moment you cross the Polar Circle. At about 7:30 am my husband threw open the blinds and said, "hey...why is there a statue in the middle of the ocean?" I squealed and jumped out of bed knowing what it was. Cool moment. They had a bidding pool to see who could guess what time we would cross it. I was bummed we missed that announcement. THE SHIP: The ship is well planned with ample spaces to relax and enjoy the view. Fellow travelers were generally polite, well-educated outdoor enthusiasts from England, Germany and Norway. We met a few other Americans. Almost everyone we spoke with on the excursions spoke English which was a real treat for us, and the people we chatted with appeared to enjoy the attributes of the voyage as much we as we did. Moving around the ship was easy, with quick elevator waits. My husband walks with a cane and he did well getting around the vessel. One or two wheelchair passengers might have been on board. It is generally a 50 and over, but still outdoor hiking in your late 70's sort of crowd. There were perhaps 6 other teenagers on board with our kids. The only little children I saw were just on for a ferry ride. The attire on board was generally hiking clothes such as Haley Hanson, Arcteryx, Norrona, North Face, Prana etc...with well worn hiking boots. If people changed their attire before dinner it was not noticeably different...simple casual attire. I did my best to research the cruise extensively before departure but found details hard to come by other than the descriptions of the excursions which were accurate and thorough. It was not until our 3rd day on the ship that we discovered there was a program you had to pick up daily at the excursion office and I wondered how many things we had already missed. On the 4th day, I found out there was a button you could press on your phone to hear all the announcements in your room, and again I wondered how many things we had missed once I realized how much they were talking about key sites as we passed them. We chose the Owner's Suite so we could hang out on our own balcony for the view, which was incredible, but we missed quite a few things until we figured all of this out. CABIN: For our "trip of a lifetime" to celebrate our 25th anniversary we chose Hurtigruten for the expansive Owner's Suite on the rear of the vessel. The width is half of the stern of the ship with a full balcony. It had two bathrooms and two flat screen TV's, a dining area a living area, a bar and a sound system you could jack into via auxiliary cord. The space was perfect for a quiet and introverted family voyage and for the most part was exactly what we had imagined, not luxurious, but very large. The bed and linens were fresh and comfortable and the open windows provided a beautiful breeze and ocean and bird sounds. It was heavenly. The kids had an interior room on deck 6 and spent almost all of their time with us all relaxing comfortably on the balcony or in the living room. The images I found online for the Owner's Suite alerted me to the possibility it would be mildly outdated. I was pleasantly surprised by the flat screen televisions which we used mostly to display the bow cam or the ship's voyage location map. The couch was very comfortable and there were two comfortable balcony chairs with nice cushions to enjoy the view. Keep in mind the Trollfjord is due for an update. We chose to overlook the stains on the carpet and furniture. The couch was dirty so we used the bedcover (also dirty) to cover it during our stay. The sink had dark black ink stains in the basin and the bathroom and trashcan in the living room smelled like old ashtrays. Perhaps previous guests had smoked on the balcony but put their ashes and butts in the trashcans. These were tolerable but avoidable issues and I was disappointed that they did not manage such things better. Overall, I think if such things mattered to you, I would choose one of the updated vessels. I hope Hurtigruten reviews their housekeeping policy to check the rooms for stains and odors and provide some mitigation between journeys. Also unavoidable is that people smoke at the nonsmoking end of the ship on Deck 9 and occasionally throw a cigarette butt or ashes onto you as you sit on the balcony, so heads up. Again...this is the other guests doing this...not sure how to help people who make poor choices. It was not a huge problem, the balcony was awesome. The Owner's Suite was a small price above the cost of the Expedition Suites, so it was an easy choice, but given the minimal benefits on board the ship and the lack of balconies in the Expedition Suites, I would either choose a suite on deck 7 with a balcony, or purchase something else and wait until you board the ship to check for an upgrade. FITNESS FACILITIES: The gym had a corner pully system, a dumbbell rack, a treadmill, an elliptical, a broken Concept rower, a fitness bike, some yoga mats and a very basic spin bike with clips. The hours are strange 7am-3pm and 5pm to 7pm. It was difficult to get this to work with the excursions. It was very small but workable. About 6 people can work out at the same time with some shuffling. EXCURSIONS: When booking the cruise we chose the 2B Trollstigen, 4G Highlights of Lofoten and 6A Nordkapp. Once onboard, we added 4D RIB Safari to Saltstraumen at a discount because we had already purchased several. The discount on board is around 10-15% depending on availability and number of excursions you purchase. For us, all of the excursions were worth it. We were limited to no-hiking excursion due to the walking cane, and all were fine for our limitations. The tour buses were new and clean and very comfortable and the views and tour of the countryside were a nice balance to the ocean views of the fjords. Where the excursion included meals or snacks, they are provided in a large dining hall with very basic service and guests are generally seated in large groups by bus number. It is not quaint or cozy, but the food is good and the service was better than on the ship. We enjoyed chatting with the other travelers and hearing their stories. Because we were on the English speaking bus we saw them again and again. It was nice. The tour guide on Trollstigen had a nervous titter the whole journey and giggled after every few words in both English and Norwegian. She was sweet, but by the end of the journey, I was ready for silence. A more experienced speaker would have been preferable. I would put 2B and 4G in the UNMISSABLE category. 4D was my next favorite and 6A was nifty but very crowded. THE EXPEDITION TEAM ON THE SHIP WAS OUTSTANDING. I really enjoyed all of my interactions with them and I was grateful for all of their tips and congeniality. CAFE AND BAR SERVICE: The cafe service and the bar service on Decks 8 and 9 were fantastic. Always a smile and an easy process. I was incredibly grateful for their efficiency. DINING: This was the toughest part of the voyage, so I saved it for last. I am not sure anyone can objectively say this was "awesome". The breakfast and lunch buffets were generally chaotic and difficult. We tried our best to use the buffets during the slow times (which they tell you about), but often this does not work with the excursion time tables. The food was good, but did not vary much day-to-day. It looked essentially the same. Ample food though and the desserts are deadly (in a good way). We usually only had enough patience to have either breakfast or lunch. We had high hopes for the elegance of the evening meal as a cure for the chaos. The evening meals were the perfect size, modest and lovely. I have no complaints on the quality, but they are simple. There was no cure for the chaos however. Our first evening we arrived at our assigned table to be greeted by blistering sunlight and 80 degrees on the open ocean side of the ship with no view. We sat for exactly 30 minutes in the beating sun before the waiter acknowledged us and brought water. I think my entire family was a bit shell shocked. I was trying to wrap my mind around how you purchase the absolutely most expensive lodging on the ship a year in advance (not as a last minute upgrade at a discount on board) and somehow that gets you the worst table in the dining room. I felt like a chump. When I asked, they said the Suites get the window tables, (but somehow the owner's suite gets the worst window table?). It is the worst because each evening they began serving all of the tables further in the dining room and worked their way towards the front, so no matter what, we always waited 30 minutes for water. I was able to get them to switch us to the fjord side of the ship (which are the even numbered tables), but we still were the last to be served every night. Finally we just started coming late for dinner. At least then we were served water within ten minutes. The service is disorganized, inefficient and impersonal (although the staff does not appear to be unfriendly). I won't go into more detail, but suffice it to say keep your expectations low. Other guests we talked to said they were fed up by the first night and just paid to upgrade to the ala carte restaurant for the entire rest of the cruise. Perhaps that is the angle? Perhaps the people with the better tables were their frequent passengers who ought to be treated well? Who knows. This experience was tough. I wish I had explored the ala carte option, but with there being 4 of us paying for every single excursion it just seemed too extravagant. It costs very little to train staff to be efficient and have better management. I did not see anyone who seemed like a manager in the dining room. We enjoyed the cruise overall because this is the best way to visit the fjords of Norway and the view is spectacular the entire journey. The cost was in line with the general cost of traveling in Norway, so really the only disappointment was the level of food and service in the dining room. Read Less
1 Helpful Vote
Sail Date: June 2018
Norway with its thousands of islands is fascinating. MS Trollfjord made 5.621 Kilometers from Bergen (visiting Geiranger Fjord) to Kirkenes and back within 11 days. Mostly the sea was calm. Only the last night was stormy. The Captain ... Read More
Norway with its thousands of islands is fascinating. MS Trollfjord made 5.621 Kilometers from Bergen (visiting Geiranger Fjord) to Kirkenes and back within 11 days. Mostly the sea was calm. Only the last night was stormy. The Captain changed the route, so that we could have some sleep. We loved the expedition team. They were very engaged and told us much of Norway, nature and exiting points of interests. Three or four times a day there was an announcement that we could come to deck 5 or 9 and listen to their interesting presentations. For us, it was not necessary to go to all excursions. We selected only the North Pol and midnight songs in the Cathedral in Tromso. So the whole journey was very relaxing to us. And the fantastic scenery of the Norway coast is really worth to come back some day. Booking directly with Hurtigruten is easy. Read Less
5 Helpful Votes
Sail Date: March 2018
The excellent service began with our booking by phone from Australia many months ago... plenty of help and advice. Embarkation was easy. Our cabins were small but clean and comfortable, with everything we needed - so happy that we chose ... Read More
The excellent service began with our booking by phone from Australia many months ago... plenty of help and advice. Embarkation was easy. Our cabins were small but clean and comfortable, with everything we needed - so happy that we chose Deck 8, a few steps from the main lounge. All the hard working crew were friendly and helpful, and it was one of the nicest weeks I've ever had. Endless vistas of snow capped peaks and tiny snow covered villages, sometimes almost close enough to touch. An available excursion or a walk around a new town very day. What more could one ask. But the absolute standout was the food - my daughter and my 15 year old granddaughter are coeliac with other allergies, and they were in heaven. They were given beautiful food, nothing was a problem, they felt safe, and for the first time in their lives they were able to "eat out" three times a day without being made to feel different or a nuisance, or the odd ones out. It was a wonderful experience for them. I am not a cruise person - have never been on one, and have no desire to go - but Hurtigruten is small and personal and something very different. They are to be congratulated on doing what they do so very well. Read Less
1 Helpful Vote
Sail Date: March 2018
We chose the cruise on MS Trollfjord after seeing an article in a women's magazine the previous year. It was a Northern Lights cruise with Wildlife. Michael Strachan was on the ship for a few days which was an added attraction. We had ... Read More
We chose the cruise on MS Trollfjord after seeing an article in a women's magazine the previous year. It was a Northern Lights cruise with Wildlife. Michael Strachan was on the ship for a few days which was an added attraction. We had to book through Iglu Cruises/Planet Cruise and felt that it would have been better to have booked directly with Hurtigruten. Iglu told us that one of the excursions had been cancelled which we discovered was not the case when we chatted to other people on the same trip. The trip to the Snow Hotel in Kirkenes was apparently an accompanied trip with Michaela Strachan but she was kept apart from other guests on the coach by an Iglu rep and took a taxi away from the Snow Hotel site. The Lecture and Q&A answer session with Michaela was in fact a talk about her television career and was not very informative for anyone who has watched her programmes. We found the interior of the ship almost unbearably hot and turned the air conditioning down as low as possible in our cabin particularly at night. The first evening a buffet dinner was served and there was plenty of choice. From the next day dinner was at 6pm or 8pm depending on which time you were allocated and there were three courses with no choice. The staff were very helpful and offered an alternative if you requested it. The dinner was beautifully presented although some guests complained that the portions were very small. Breakfast and lunch were buffet style and we would have preferred more choice on the cold dishes at lunch as the same items were served up every day. Many of the guests on board had colds and coughs and handled the food before putting it back which led to many more people picking up their colds. There was an epidemic of coughing on board. We saw the Northern Lights on one evening from Deck 9 and it was an amazing experience. We took various excursions arranged by Hurtigruten and can really recommend the North Cape and Snow Hotel in Kirkenes. We did our own thing in Alesund and Tromso as the ship docked very close to the town centre. We enjoyed our trip. The scenery was totally breathtaking, particularly the Lofoten Islands and we would recommend the trip on that basis. However we would strongly advise to book directly with Hurtigruten rather than through an agent who had little idea or interest in what they were selling. Read Less
Trollfjord Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 3.0 3.0
Public Rooms 4.0 4.7
Fitness Recreation 3.0 3.2
Family 3.0 3.2
Shore Excursion 5.0 4.2
Enrichment 5.0 3.8
Service 5.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.4

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