1 Helpful Vote
Sail Date: September 2018
We have travelled with Fred. Olsen several times before but never on this, their flagship. Chosen for the itinerary and because it was a special event with all 4 Fred.Olsen ships meeting in Cadiz, a good place to visit. That was a very ... Read More
We have travelled with Fred. Olsen several times before but never on this, their flagship. Chosen for the itinerary and because it was a special event with all 4 Fred.Olsen ships meeting in Cadiz, a good place to visit. That was a very good day if a bit overcrowded. Very nice ship which probably was not seen at the best time, as it was full and so you could not get into the various events and there was always a struggle to find a sunbed or even seat inside. The average service may also have been due to the fact that the ship was full and waiters particularly were very stretched. On late sitting we were often eating until 10.30pm -too late for most people. However even when it was quiet, the bar waiters were very slack and we often went to the bar ourselves after waiting 5-10 minutes to be served. However my main complaint was that as a gluten free passenger my food choices and places to eat were limited, and this appeared to be acceptable to the senior management to whom I complained. I was even told that it was just a fad introduced by the Americans. Would therefore not recommend it if you are gluten free, unless you want to lose weight! Read Less
2 Helpful Votes
Sail Date: August 2018
We chose this cruise because of the itinerary and were just viewing it as a means of getting to Orkney and Shetland and really were not expecting much. However how wrong we were. We found our inside cabin clean and spacious with a good ... Read More
We chose this cruise because of the itinerary and were just viewing it as a means of getting to Orkney and Shetland and really were not expecting much. However how wrong we were. We found our inside cabin clean and spacious with a good sized shower room. The food was excellent and we found the entertainment some of the best we have come across. We have cruised many many times with Cunard, Holland America, Princess, Carnival, Celebrity and Costa always having had either a suite or balcony so feel I am in a position to give an honest review of the Balmoral. We found the size of the Balmoral easy to walk around especially when in heels of an evening. The crew and staff were very friendly and there was none of the hard sell for good reviews from the restaurant staff or the maitre d. The only thing I would change is the disembarkation/embarkation at ports of call. This is the first ship where both have taken place on the same gang plank but I guess this may be due to size. The ports of call - Invergordon, Kirkwall and Lerwick were good and we were blessed with excellent weather. We toured independently and hired a car for the day in Lerwick through Bolts car hire who had car waiting on quay upon ships arrival at a reasonable price. The age range on board was varied and yes there were some people who had mobility issues and how nice it was that they too could enjoy a lovely holiday. I would definitely consider cruising on the Balmoral again. Read Less
4 Helpful Votes
Sail Date: August 2018
We chose this cruise for its itinerary and the Orkneys and Shetland were great and well worth visiting. We took a shore excursion at Inverness which was informative and well organised by our guide. Check in at Newcastle was fast and ... Read More
We chose this cruise for its itinerary and the Orkneys and Shetland were great and well worth visiting. We took a shore excursion at Inverness which was informative and well organised by our guide. Check in at Newcastle was fast and efficient. We booked an inside superior cabin on Bridge deck and it was OK with a larger than average bathroom. However, there were none of the touches such as hand cream, bath robes or flannels that we've had elsewhere. Just soap in a dispenser! The entertainment was adequate and varied for a short cruise. However, we found the food to be of a very basic standard and without a great deal of variety. Also the waiter service in the bars was very disappointing and more often that not, we had to go to the bar to order. The ship, overall, looks pretty tired and deck furniture definitely needs replacing with loungers showing rust and other signs of wear. Read Less
2 Helpful Votes
Sail Date: August 2018
I’ve always wanted to try a cruise so picked this one as I’ve always wanted to go to the Shetland Islands and it was short so gave us a chance to experience cruising. Arrived on the boat to our very expensive upgraded cabin. ... Read More
I’ve always wanted to try a cruise so picked this one as I’ve always wanted to go to the Shetland Islands and it was short so gave us a chance to experience cruising. Arrived on the boat to our very expensive upgraded cabin. Very disappointed. Only soap in a bottle supplied in the bathroom - just like a 3 star hotel. Very small towels. Thick rust round the taps and some black mould round bath. On the plus side, the beds were comfortable and we heard no noise at night. Food was excellent and nothing to complain about there. We didn’t go with the drinks package but the price of drinks was very reasonable and again nothing to complain about there either. Entertainment was aimed at an older generation, dance classes, tea dances and bingo etc. and nothing that I would participate in. In fact I question the amount of disabled people on board if there was an emergency. It would be interesting to see how quickly you were able to get to the lifeboats. There was nothing in terms of entertainment for children and yet there were quite a few on board. We participated in one very expensive shore excursion (£52 each) which was described as a walk through a forest to waterfalls and the description urged walking shoes and suitable clothing. In fact the walk was no more that 30 minutes in total and we spent a lot of that waiting for unfit people to catch up. I suppose the footwear of the guide gave it away really - fashion boots. We then visited a small town which was interesting but all of it could be seen in an hour or less. In Kirkwall we hired bikes for £20 and had a great day. In Lerwick we hired a car for £32 and saw all the area below Lerwick, which was fascinating. The day we were at sea all day was awful and we were bored stiff. We used the gym, which needs updating, for a couple of hours and then read for most of the day. The restaurant boasted a sea food lunch and certainly the display was wonderful but because the ship was busy there were queues for tables and we were shown to a table for 6. I really don’t want to eat with strangers, despite them being very pleasant. Overall I feel that this was very expensive for what you got, especially accommodation. Hopefully I have been fair in this review and maybe when I’m 80 and disabled I might choose to go on another one! Read Less
3 Helpful Votes
Sail Date: August 2018
Although this ship was recently refurbished (newer furniture and carpeting) it lacks the excitement and character of other cruise lines we've been on (P&O, NCL, RCCL). The entertainment was so-so (think community college theater not ... Read More
Although this ship was recently refurbished (newer furniture and carpeting) it lacks the excitement and character of other cruise lines we've been on (P&O, NCL, RCCL). The entertainment was so-so (think community college theater not Vegas-style), the comedian unfunny, and the average passenger age was over 60. We traveled with a well-behaved toddler. Even so most people were friendly (only had one "shushing" in the observatory lounge) and the crew was fantastic. We were bored on our day at sea. Even the older cruisers appeared bored as most just sat in the lounges reading books or iPads. The ports were excellent (Invergordon (Inverness), Kirkwall, and Lerwick) in Scotland but I highly recommend renting your own car and self-touring to save money. We overpaid significantly for a private guided tour from Invergordon. Rent a car and do it yourself (with a guidebook if you want)! You can see the standing stones of Stenness near Kirkwall by taking the public bus for less than 7 quid round-trip! We would only consider going on a Fred Olsen cruise in the future if it improved its on-board activities for families. To leave on a positive note, the drink and spa prices were very reasonable. Read Less
3 Helpful Votes
Sail Date: August 2018
Picked this cruise as it was our three special birthdays the staff on the embarkation car parking were fantastic.We were embarked quickly and smoothly,the staff in all departments were fantastic,food was always well presented and tasty.The ... Read More
Picked this cruise as it was our three special birthdays the staff on the embarkation car parking were fantastic.We were embarked quickly and smoothly,the staff in all departments were fantastic,food was always well presented and tasty.The ship was always clean,our room was spotless.Only downside was we had to get a triple room as the single supplement was not good,it was a pull down bed with a very bad ladder which my daughter had trouble getting up so decided to put the mattress on the floor.But as i have said the service in the restaurant was first class the staff were very attentive nothing was any trouble,some times the staff on the observation deck were hit and miss if you sat away from the bar area they would come round and ask if you wanted a drink and then after being served didn’t come round for a while,the other bars kept coming round. Read Less
Sail Date: August 2018
We've long wanted to visit Iceland, so this was the perfect choice- sailing out of Newcastle is easier for us than Southampton, and we were on Balmoral the previous autumn, so knew that she was a sturdy little ship, with excellent food and ... Read More
We've long wanted to visit Iceland, so this was the perfect choice- sailing out of Newcastle is easier for us than Southampton, and we were on Balmoral the previous autumn, so knew that she was a sturdy little ship, with excellent food and service. The itinerary was all Iceland- some cruises add other islands, or Norway, but that's not what we wanted. The check in was simple, and everything is so well organised for you to reach your cabin with ease. The ship has had a refurbishment since our last cruise on her, which included full make over of cabins- ours was spacious and very attractve. In the main dining room, the food was as excellent as last time, when we were able to say that it was the best food we've had on any cruise line- good choices;well served; good ingredients. Because the dining rooms are much smaller than on many ships the noise was minimal; large dining rooms on big ships often are quite noisy. The buffet is small, although we ate there rarely,as there are other options for breakfast and lunch. We did like to go there for a cream scone at tea time! Small ships don't have all the activities of the big ones, but there were plenty of lectures, along with traditional ship board games, quizzes and entertainment.The evening shows were good, with the usual song and dance routines, plus comedians, magicians and musicians. The lat time we were on Balmoral,it was an adult only cruise- this time, being in the middle of the summer holidays, there were some children cruising- perhaps 30 or so, and they always seemed to be busy with their leaders. Iceland itself was absolutely wonderful, from the long sail past the glacier, volcano and Westman Islands on the evening before arrivng at Reykjavk, to the final sailing down the last fjord, whale watching. There was a commentary for all these times, explaining much of what we were seeing,or what had happened in the past (Eyjafjallajokull eruption; Heimaey life; whale spotting). We took the cruise for the itinerary, but the ship was also a pleasant part of that itinerary. Read Less
3 Helpful Votes
Sail Date: August 2018
We always go from Port of Tyne as it makes such an easy start to the holiday. I am slightly disabled and we have two autistic grandchildren and the crew and staff on Balmoral do everything the can to make the cruise perfect. We have been ... Read More
We always go from Port of Tyne as it makes such an easy start to the holiday. I am slightly disabled and we have two autistic grandchildren and the crew and staff on Balmoral do everything the can to make the cruise perfect. We have been on three cruises and each one has been wonderful. The food is great, the entertainment first class and our rooms are so comfortable. There is plenty to do for the children, who love the quizzes and shows in the evening. My only complaint is that although we have an allocated table in the evening breakfast and lunch is a bit of a free for all, and our allocated restaurant became a bit of a nightmare for the children, who find crowds and noise quite difficult to cope with. Apart from this, I cannot fault Fred Olsen and compliment him on a really well run organisation. Read Less
6 Helpful Votes
Sail Date: August 2018
We had always wanted to see the Norwegian Fjords and had never cruised before, so took the plunge and booked the 6 night cruise from Newcastle. We were lucky enough to get the all inclusive deal at the time we booked. The trip was ... Read More
We had always wanted to see the Norwegian Fjords and had never cruised before, so took the plunge and booked the 6 night cruise from Newcastle. We were lucky enough to get the all inclusive deal at the time we booked. The trip was amazing. The ship is lovely, not a glistening modern one but really classy - a wide variety of nice bars, lounges, snugs, library - plenty places to sit quietly. The food was truly amazing - buffet breakfasts and lunches were really good - and the five course meal at night in our restaurant (The Avon) was exceptional, very good quality food and variety. The service was really good - all waiter service for drinks. The crew are mainly Asian, and their standards of service are so professional, and, very friendly. Our cabin had everything we could have wanted in it - we had a superior inside cabin on the Lido Deck 8. The Fjords are a sight to be seen, and the commentary and opportunities to see things as we sailed was perfect. The ship is probably geared more towards the older client, although there were a range of ages on board. We didn't see much entertainment but the singer/guitarist in the Morning Light bar was very, very good and played a range of music to appeal to most age groups. I honestly cannot recommend this cruise highly enough - for the money that we paid, it was truly amazing value, far above what we had expected - a 5 star experience. Read Less
1 Helpful Vote
Sail Date: August 2018
This was our very first Cruise I have to say from start to finish it was excellent, We arrived at the port where our bags were taken from us and never saw them till we got to our cabin. we checked in and with in 10 mins we were through ... Read More
This was our very first Cruise I have to say from start to finish it was excellent, We arrived at the port where our bags were taken from us and never saw them till we got to our cabin. we checked in and with in 10 mins we were through security and on the ship.we were on deck 8 Superior inside cabin and we were very happy with it. The food at all meal times were excellent, we chose to have our evening meals in the Avon Restaurant and the staff were first class. There is plenty to do on board if you don't want to get off at any of the ports. We mainly had our drinks in the Marquee Bar on the top deck very friendly and customer focused. Entertainment was also good, a great holiday which I would recommend to anyone the scenery was amazing weather was mixed apart from one day when it never stopped raining. We did the Funicular ourselves it cost £5 each to go up as we walked back down which I would recommend if your able. We then went to find the Ice Bar which cost us £19 each it was good fun and worth going in. We bought the tickets for the Flam Railway off Fred Olsen and I would advise to do this as your seats are reserved for you and well worth doing. All of the Ports that we stopped at were expensive to buy anything but really worth looking round the shops, you can do your own thing plenty to see and do. Read Less
Balmoral Ratings
Category Editor Member
Cabins 3.0 4.0
Dining 4.0 4.1
Entertainment 3.0 3.8
Public Rooms 4.0 4.1
Fitness Recreation 2.0 3.6
Family 2.0 3.6
Shore Excursion 4.0 3.5
Enrichment 4.0 3.5
Service 4.0 4.2
Value For Money 4.0 3.8
Rates 4.0 3.8

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