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Sail Date: January 2019
Not a moan but flight (tui) delayed at Manchester. Arrived Barbados almost on time and was transferred to the ship bypassing the airport, (great) arrived quayside as the computer system crashed but was kept up to date with progress and ... Read More
Not a moan but flight (tui) delayed at Manchester. Arrived Barbados almost on time and was transferred to the ship bypassing the airport, (great) arrived quayside as the computer system crashed but was kept up to date with progress and water given out and we were looked after, we were then booked in manually and boarded. First impression of the ship was very smart, the cabin was an outside with sea view, was small but big enough to sleep in and get changed. Our opinion is we will not be in there all day, it's only for changing and sleeping, Freddy the cabin boy was brilliant and looked after the room to a high standard, 3 times a day with turn down service. The entertainment team were fab Jo B, Liam, Caroline, Riccy, Ali, DJ Phil Wes and Giovanni were fabulous, kept us entertained. Sea days were a bit packed with sun loungers at a premium, we had to sit on chairs a couple of times, but understandable. The waiter service for drinks was fine though short wait on sea days again understandable with the capacity, yes the decks were chokka at times. The restaurants were very well laid out with the option to share with other guests which was great to meet other people and learn from their past experiences. Food was (as in previous reviews) repetitive but very nice, (i only had the same meal once) the waiters were very obliging and helpful, nothing seemed to much trouble for them. Breakfast in the self service on deck 15 was sometimes a struggle to find a table but most people shared anyway. I had one gripe which was the toast. Was cooked ok but the bread crust was solid i did mention it and was told to ask for fresh as they have someone doing the toast all the time. Drink prices were a bit more than pub price but not extremely over priced, the bar staff were a pleasure to deal with and entertainment of an evening was very good though could have been at times on the bigger theatre as Manhattan bar wasn't big enough for the better artists. In our opinion the overall state of the ship was not as bad as people say. We were very impressed with the ship, the crew, entertainment and food. The itinerary was great with the weather being fabulous with only one Caribbean shower in two weeks. If you want to go ashore just check the Horizon information to see if you need your passport or not and it gives most information you need. Read Less
2 Helpful Votes
Sail Date: January 2019
For warm Caribbean weather. Great staff on board, lovely passengers. Mediocre food. Dreadful cabin on deck 14 immediately under pool deck where noisy activities, night and day. No respite from silly sail away parties to late night revels. ... Read More
For warm Caribbean weather. Great staff on board, lovely passengers. Mediocre food. Dreadful cabin on deck 14 immediately under pool deck where noisy activities, night and day. No respite from silly sail away parties to late night revels. Crew banging heavy items around late night and very early morning. Very poor entertainment. All the music was geared up to a younger generation than the mainly retired or elderly cruisers.The Headliners group were enthusiastic and quite talented but the material was wrong, again, geared for a younger audience. The drinks are overpriced, as are the shore tours. Although the food was mainly acceptable it was only of moderate quality. The beef was always tough, as were the pork chops. The only decent meat was the ever popular lamb shank. The parts of call were not at very salubrious places. In the towns immediately in the docking area, it felt a bit unsafe to walk around. In summary, apart from the excellent crew and passengers, the cruise was a bit dreadful. Read Less
2 Helpful Votes
Sail Date: January 2019
We chose this cruise been a new year cruise. Have been on the Azura 8 times but there will not be a 9th. Xmas decorations were beautifully done. There seemed to many people on the ship. People everywhere inside and out. The service on ... Read More
We chose this cruise been a new year cruise. Have been on the Azura 8 times but there will not be a 9th. Xmas decorations were beautifully done. There seemed to many people on the ship. People everywhere inside and out. The service on board was dreadful waiters just couldn’t be bothered, plus they were overworked. Never ever have I seen people in dining room in shorts above the knee, Tracksuit joggers and trainers. No one including maitred said a word. I always thought it was a smart casual dress code . See days were manic. We sat in the so called quiet adult area. If you hadn’t got a subbed by 8.15 forget it. They got more Sun beds out from somewhere, put them wherever they could. Not even the poor bar waiters could get by to take drink orders. We were sandwiched in like sardines. New year’s eve I must say was amazing great entertainment great atmosphere. But unfortunately we had 12 other days to put up with on this holiday camp ship. We were put in Sindu ( Indian restaurant) for our N Y gala meal , I did complain but they were having none of it. They did compromise and let us join my son and daughter. Yes they pus us in different restaurants at different times, even though we shared the same cabin. In hignsite we’re please we were in Sindu as we got fab service with pleasant waiters. Cheese & biscuit were a joke . I will try and put a photo on later. We heard people moaning that they were waiting 30 mins between corses. And there drinks just didn’t arrive. Entertainment was ok . Astonishing show done by head liners was very good even though we have seen it many times. Read Less
3 Helpful Votes
Sail Date: January 2019
got a deal flying from Newcastle to Barbados which is a rare event, make a change from getting over to Manchester, firstly getting on the ship was really quick a thumbs up for that, ship looked tired and in need of a good renovation, ... Read More
got a deal flying from Newcastle to Barbados which is a rare event, make a change from getting over to Manchester, firstly getting on the ship was really quick a thumbs up for that, ship looked tired and in need of a good renovation, everywhere the deco is dark and dreary, the lifts they had wasnt sufficent for the amout of people using them, entertainment was good whn the headliners was on, apart from that if you like comeddians all the time you would be ok, the verona buffet was like a school canteen food area to small to allow for passing each other, nearly had plate knocked out of my hand many times, food was nice but very repetative, we had set dining on a night and in my opnion the waiters are rude and food again repetative although what we got was nice, we had no trouble getting a sunbed even on sea days, the waiters there were very good and quick to serve you, all in all very disappointed as all the other cruise lines I have been on were wonderful Read Less
3 Helpful Votes
Sail Date: December 2018
We were on the Azura for a month over Christmas and New Year 2018-19, in a deluxe balcony cabin. The furniture is now old and a bit tatty, told due for a refit in 2021. The other parts of the ship are holding up well, overall, the ship is ... Read More
We were on the Azura for a month over Christmas and New Year 2018-19, in a deluxe balcony cabin. The furniture is now old and a bit tatty, told due for a refit in 2021. The other parts of the ship are holding up well, overall, the ship is tidy and in good shape with some nice touches by way of decorations. The entertainment of an evening was fairly good, not outstanding but, better than the year previous on Britannia. However, for us after 21years of sailing on P&O UK with over 60 cruises under our belts, this will be our last cruise with them as their standards of service now, apart from the cabin steward, was pretty low grade. The food in the buffet of a lunchtime was both repetitive and cheapness all-around, with the same offerings everyday and the hot plates were of an extremely low grade cuts and poor quality. No doubt about it, even the bread offered was not fresh, indeed the rolls were clearly from what had been left over from the previous day from all of the other dining options of the previous evening. Not once at lunchtime was there sliced bread available to make a simple sandwich, you are forced in the buffet to eat a plate of food or a hot low grade meal. The excuses are, we offer on deck a pre made sandwich for you, they too were low grade and the same every day, no choice and no options. Of an evening, the food was a little better but not outstanding and not worth remembering, again well written menus with creative writing but the quality of the food was poor. Even the waiters did not know what some of the items describe actually were. If you are looking for a quality dining experience and have not been on P&O for a few years, you will be bitterly disappointed with what is being offered now. Everyone I spoke to, said they were disappointed with the food. Only a few of the cheapie last minute bookings who had never cruised previously, thought that the food was anything other than disappointing. They even stopped asking you for your opinion now after the cruise, we never received a questionnaire whether in paper form or via the internet. The ships officers are nowhere to be seen, only 1 bar Indian head waiter´s around the ship. The front desk were never welcoming, I guess because of the level of complaints. Never will we step foot on a P&O ship again, after this very bad and month long experience. It also seems that P&O UK have adopted the P&O Australia method of attracting drunken idiots, to drink beer and alcohol all-day, stopped the allowable bring your own spirits to your cabin onboard, now saying as all do, we will save your prized duty free purchases safely in our store room that you buy ashore until you disembark. It is evidently clear, by the number of people being ejected from this ship, that alcohol plays a large part in how the ships now operate and how they sell so much of the stuff from 10 am in the morning to 4 am in the morning. Remember if you want a quality cruise and not a booze cruise don´t choose P&O UK. Read Less
Sail Date: December 2018
We had been on cruises before but our first wirh p and o.we had an inside cabin on deck 12. Really big for an inside cabin with walk in wardrobe area. Bathroom big enough with toiletries. Lovely lady that cleaned our room . We found ... Read More
We had been on cruises before but our first wirh p and o.we had an inside cabin on deck 12. Really big for an inside cabin with walk in wardrobe area. Bathroom big enough with toiletries. Lovely lady that cleaned our room . We found embarkation ok, given a drink and floral knecklace all good humoured. Ok there were children but they had there own pool area we just went to the adults only area . The boat is plenty big enough for everyone Never found the children a problem. We had 8.30pm seating at night on a table for 6. This was great to meet people all the food was great. You could eat at any time of the day. Only problems were the sunbed shortage on sea days, which was addressed by the staff they put a ticket on the sunbeds with towels on that had been left after half an hour they took the towel and bellongings away. Great New year's eve party. The cruise is what you make it different for everyone we had a great time and have booked again for next year. Read Less
Sail Date: December 2018
We like to go to the Caribbean for some sunshine and have done so for several years with P&O. Earlier in the year we also cruised on Arcadia to New York and Eastern Canada booking for the first time a suite, which was excellent a ... Read More
We like to go to the Caribbean for some sunshine and have done so for several years with P&O. Earlier in the year we also cruised on Arcadia to New York and Eastern Canada booking for the first time a suite, which was excellent a real joy, so when on this cruise we were offered an upgrade from mini suite to a suite ( at an extra but reasonable cost) we thought great, the choice was limited but we chose C750, which is at the rear of the ship. We were aware that as in all cases upgrades will not be for the most ideal cabins, in this case the balcony has a large stanchion obstructing the right hand side. Being aware we were prepared so on entering the suite, we found it to be quite large and spacious and set out very different from Arcadia suites. We were surprised to find that the the shower and whirlpool bath was separated from the toilet but thought and indeed found, there were advantages in this. The disappointment was that there in no provision whatsoever for your toiletries, no shelves no cupboards etc so had to store them in the main room . The main room was large, spacious, plenty of drawers, large dressing table plus a large desk. The bed was great plus you could ask your butler for a choice of pillows. The wardrobe was adequate in a small but walk in cupboard. The balcony however was more obstructed than we thought it would be, not only did it encompass one large stanchion on the right hand side blocking the sliding doors by the bedside, but it also encompassed the major part of another on the left side. There were two steamers but in truth only one was usable, plus a table and two chairs rather cramped. So if you go for a suite with a great balcony, do not chose this one. I am appraised that C751 is exactly the same. The service was great and overall we really enjoyed the cruise. The only other issue is when you land at Barbados you are taken immediately to your transport to the ship, which is definitely not great, as there is no room for your hand baggage and these days most folk have rollalongs so very cramped and uncomfortable. Have made this comment to P&O. Read Less
4 Helpful Votes
Sail Date: December 2018
Plane was over 2 hours later going. Arrival on ship was chaotic. No welcome drink, no pictures taken. Nothing!! Just shoved in the direction of our cabin. Had to move from cabin L224 to B311 as L224 had a large noise and vibrating ... Read More
Plane was over 2 hours later going. Arrival on ship was chaotic. No welcome drink, no pictures taken. Nothing!! Just shoved in the direction of our cabin. Had to move from cabin L224 to B311 as L224 had a large noise and vibrating all the time. Very reluctant to move us but after refusing to move away from reception until we go a manager to sort it. Staff useless at sorting out issues.This was the theme thru the entire cruise. Food was ok but no allergen info in buffet. Too many kids in the main pool. Yes it was an xmas cruise but kids should have been in school (and no they were NOT private school kids) Itinerary was changed from that scheduled and no one told us. Still waiting for a response from P&O about this. Boat ok, Sit down dining good. Entertainment average (Headliners quite good). All of the islands blend into one after a while. Read Less
5 Helpful Votes
Sail Date: December 2018
First and last cruise with P&O Azura.Sailed from Barbados on 15/12/2018 on 2 weeks Caribbean cruise at a total cost of nearly 5000£ for me and my girlfriend ,just to be very very disappointed with everything.The inside cabin we had ... Read More
First and last cruise with P&O Azura.Sailed from Barbados on 15/12/2018 on 2 weeks Caribbean cruise at a total cost of nearly 5000£ for me and my girlfriend ,just to be very very disappointed with everything.The inside cabin we had was a small ,dirty box with dirty carpet,dirty furniture, dirty little toilet .The cabin has not been cleaned properly in the 2 weeks we were on the ship.We caught a terrible chest infection during our stay which basically ruined our holiday,Christmas and my birthday(thanks P&O).The food in the buffet restaurant was absolutely rubbish,dirty plates and cutlery,rubbish coffee,we bought coffee from costa every day.We have skipped loads of meals during our stay.Staff on the ship ok but some of them don’t understand English unfortunately.We have bought 5 excursions,not cheap waiting a long time for old people to get on and of the catamaran or boat.Lunch included in the excursions where shocking,burgers and hotdogs disgusting ,paid extra to eat to eat a proper lunch.The excursion were ok at least we were away from Benidorm on the sea with all the characters on board.On the end of the cruise we have paid our bill but P&O put on top a preauthorisation of 800£ on my girlfriend card putting her account in overdrawn.We are never going to use this company again because they are overpriced,no standards absolutely disgusting,Azura ship should be scrapped. Read Less
2 Helpful Votes
Sail Date: December 2018
We chose this cruise for it's itinerary and value - nine destinations in 14 days. The Azura proved to be a very decent ship. The Atrium could be bigger, for dancing and activities, but is nicely designed. The Glass House was a ... Read More
We chose this cruise for it's itinerary and value - nine destinations in 14 days. The Azura proved to be a very decent ship. The Atrium could be bigger, for dancing and activities, but is nicely designed. The Glass House was a highlight, cleverly designed and a different sort of bar, where sometimes on cruise ships everywhere feels pretty much the same, but the Glass House is a bit more sophisticated and designed to fit plenty of people in but without ever feeling packed. Does nice food at a reasonable extra cost. Drink prices across the ship are reasonable too - wine at the tables from £17 a bottle is very good these days, and beer no dearer than pub prices. Brodies pub was always buzzing if you like that sort of thing - the casino attached is fine but not big. Malabar and Manhattan bars were always showing some live entertainment or movie*. Freedom dining in the Peninsular or Meridian restaurants was good if unexceptional - not the best or the worst we've had. Met lots of interesting people by sharing tables.Service was fine, but not perhaps as personal as when you do fixed dining and get to know the waiters. Sindhu restaurant (£20 extra each) was excellent, particularly for veggies. On deck, we never felt like there were 3000+ on board. I didn't appreciate from pictures why there were two separate pool areas - from the quiet one with the Sea Screen* you can't hear the louder one where all the music and bands play, so you have a choice according to your mood. *We were informed a couple of weeks before sailing that the outdoor screen on deck would be out of action for our cruise. It didn't exactly ruin our holiday but we were extremely disappointed that they couldn't get this right for the Christmas cruise - the priciest of the year. Rumours varied as to how long they had known it was faulty. I don't think this would happen on other lines. A negative for us was the regular PA announcements at 7am every time we docked (9 days out of 14!). We've never experienced this before - we normally enjoy a lie-in on our holidays, but no chance on Azura I'm afraid. Even though the announcements were in the corridor and not in the room, they were loud enough to hear inside. This will make us think hard about choosing P&O again, which is a shame, because it was otherwise very good. Other negatives? As non smokers we're not keen on the policy of letting people smoke on the starboard side of the pool deck - it's not like the smoke stays on that side. But I suppose a lot of P&O customers appreciate it. For a big-ish ship, P&O seem to have created the pokiest and most awkward buffet restaurant at sea, compounded by their unique insistence on providing trays for confused people to shuffle around the aisles with, while every other line just lets you grab a plate and move around much more easily. Otherwise the food and drink was no different to any other ship. One highlight was the shore excursions, which were much cheaper than some lines like Princess. We went kayaking, snorkeling and river tubing and enjoyed them all. The ports we stopped at were good, although if you didn't book an excursion in some of them there wouldn't be a lot to do after half an hour (Tortola, St.Vincent...) We don't go to see many shows - the Adele tribute Helen Ward-Jackson was excellent and the Tina Turner tribute pretty good too, but the 'Astonishing' magic show was poor - the tricks were obvious and the sound quality of the singers was harsh. Embarkation in Barbados was as good as it could be at 8pm on a warm evening after a delayed 9-hour flight. P&O are always well organised at getting everyone on/off properly. Leaving was fine, but due to the late flight home hanging around from 8am until 3pm would have been a bind if we hadn't discovered a long lost friend in Bridgetown who invited us over! Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 3.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.6
Rates 4.0 3.8

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