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Sail Date: January 2019
Bought this in May, with a $198 deposit, a Memorial day special with free drinks and balcony. We had a great cabin 8230 on Deck 8 without lifeboats blocking our view. We were also near the elevator that we would used late at night coming ... Read More
Bought this in May, with a $198 deposit, a Memorial day special with free drinks and balcony. We had a great cabin 8230 on Deck 8 without lifeboats blocking our view. We were also near the elevator that we would used late at night coming down from the Black and White Lounge. Transportation is not at problem from Fort Lauderdale and back from the Miami port. Cost is $38 for Uber or $20 per person with the shuttle one way. Just walk off the ship, the shuttle drivers are there with signs for FLL. We do not stay in Miami for I feel and like FLL.. more fun at the beach bars in Hollywood. MSC has a match points program with the other cruise lines so I was given all the great perks and also my cabin mate. I did not have one bad meal or service in the Black Crab. Even the buffet is excellent except some items that should be near the entrée are not. Best to scot out where everything is so you can hopefully have hot food. Entertainment was excellent even got to see an OPERA, This is my 3rd cruise with MSC and will continue to cruise with them... if the price is right. Only took one tour other one was on our own. Read Less
Sail Date: January 2019
This was our first time sailing on MSC. Overall we were very satisfied with the cruise. The staff were all very friendly even when dealing with some not so friendly customers. We really liked the food, bars and "Drinks on us" ... Read More
This was our first time sailing on MSC. Overall we were very satisfied with the cruise. The staff were all very friendly even when dealing with some not so friendly customers. We really liked the food, bars and "Drinks on us" package was fine for us. The ship is beautiful. We did miss the outside areas since you cannot walk around the whole outside without coming in. Improvement in the cleanliness of the mens washroom. The ladies was fine and clean. Good value for our money. We liked the food and and the choices offered. Always had something we enjoyed. We are not big on entertainment, however, we enjoyed the shows we attended. Entertainment in the bars were exceptional. Getting on and off the ship was really easy. We walked off with our luggage. Enjoyed the ports but some islands are struggling to rebuild from the damage of hurricanes. I read some negative reviews, but overall we enjoyed the ship and the cruise. Read Less
1 Helpful Vote
Sail Date: January 2019
We just returned from a very pleasant first-time cruise on MSC Divina. We have about sixteen cruises under our belt on four other cruise lines and now MSC rates very high. I’m going to attempt to be very detailed with the intention of ... Read More
We just returned from a very pleasant first-time cruise on MSC Divina. We have about sixteen cruises under our belt on four other cruise lines and now MSC rates very high. I’m going to attempt to be very detailed with the intention of being helpful so the reader will understand how to make their MSC cruise more enjoyable. First, there is a bit of a learning curve for MSC. You have to decide not only on the usual cabin type but also your “experience level.” You pay more for better cabin location, the choice of dining times, free room service, etc. Take time to examine these options. We chose Fantastica which gave us early dining time and a drink package. Warning: drink packages have changed so be certain of the details. For some reason, we were given unlimited drinks (still all “lower shelf”), AND 2 packs of coupons for free drinks with no service charge included. Why we got both??? Also, you need to be aware of the status match offer. We are Platinum on NCL and were given the top Black Card Status that came with a number of very nice extras including a dinner for two in one of the two specialty restaurants. Also receive two large solid chocolate ship replicas of the Divina, bathrobes and slippers, a fruit basket, chocolate covered strawberries, a bottle of spumante, a special dance class, and a lovely birthday cake for my husband on his birthday. There were other offers for black card folks like a one-hour thermal area experience that we didn’t use. It appears that MSC was a bit too generous and scaled that offer of their top status back to only the top, top loyalty status on other cruise lines. Unfortunately, no current chart shows which level you will match. So, the status match program was reconfigured around Oct. We applied in Sept. Arrival: We hail from the Midwest that was caught in a polar vortex, but had no problems flying to FLL. We found an incredible deal on Hotwire for a hote in FLL. We called for an UBER the morning of the cruise, and he was there in three minutes. The cost was about $34 to the Port of Miami, Terminal F. The Ship: First, it was kept very clean and is just beautiful. People seemed to be enjoying themselves everywhere we went. Since it is such a large ship, it takes a while to learn your way around, but most areas are typical of a cruise ship: theater in front, buffet in the back, dining rooms in the middle to back areas. You quickly learn that all the instructions on MSC ships will be given in five languages, so you have to endure that experience. English, French, Italian, Spanish and German. Check-in: MSC gives passengers an assigned time, but that means nothing. You can embark whenever you want- after 10:30. We arrived at 10:30 and black status folks should go to the far left. After security, we were directed to the wrong line and soon realized we were not where we should stand. It was quick and efficient, but you process your credit card at a kiosk onboard the ship. We were on the ship by 11:30. Only the buffet is open for lunch. This area becomes quite crowded, and tables were at a premium for those who arrived around 1:00. Our cabins were available around 1:00 and our luggage arrived shortly after that time. The muster drill was at 4:30 and in various areas of the ship. You have to bring your life jacket. Cabin: We chose a SQUARE inside cabin on the 11th deck which had to be the nicest, most roomy inside cabin we ever experienced. Lots of storage and the bathroom was well designed- especially the shower stall and controls. The fan located in the shower helped to keep the steam off the mirrors. Our attendant was also top notch. If you love towel animals, you will be disappointed- not one, but that didn’t bother us at all. Look on the deck plans to find one of these square cabins. They also were placed within secluded interior corridors which meant very little traffic. The hallways seemed to be very quiet overall. Fellow Passengers: Americans were in the minority, but that really wasn’t a huge problem. Reports of “European rudeness” are unfounded IMHO. Many were with family and friends and were pleasant but probably weren’t too interested in making new friends. Some spoke no English, and we were seated for breakfast in the Black Crab on our first sea morning with a non-English speaking couple from Argentina. That didn’t happen again on the cruise. Most of the younger families were from Europe. Entertainment: The entertainment was quite different. The shows were more refined, and opera was offered one evening. We enjoyed it but would likely have not attended if a second one was offered. The singers and dancers are top notch and perform almost every night. You won’t find comedians because of the language issues, nor were there jugglers, illusionists, hypnotists, etc. Just very high-quality singers and dancers who integrated acrobats and Circe d Sole sorts of performances into the shows. The singers have a bit of a foreign accent in their singing, which I thought was delightful. The set was very basic- just lighted stairs but that was just fine. They also didn’t have a “show band” because much of the music required orchestra pieces- violins, etc. We understood the different needs but missed the show band who often play “big band” music in the lounges on other ships. There were some very enjoyable musicians in the lounges. Some places were packed. One lounge had a small dance floor that turned into a heavily traveled walkway- an unfortunate design in the Golden Lounge. I always felt like I should apologize to the singers when I walked past them. The Black and White Lounge featured a very good group with solid vocalists. This lounge had a great dance floor, but it was often used for game shows. The Galaxy lounge is underused because of its poor design and could be better used. Customer Service: This group was perhaps the kindest and most helpful I have experienced on any cruise. We were not Yacht club folks- just plain old inside cabin first timers. The first time I approached the area was to validate my credit card at a kiosk, and one of them kindly escorted me to one that wasn’t being used and helped me through the easy process. I wish I could remember all of their names, but one in the evening was Lisa who was incredibly pleasant. Another woman remembered me as a Cruise Critic passenger and always stopped me to ask how things were going. Cruise Critic Onboard: Although I receive an email before I left reminding me of the Meet and Mingle, I never received a notice about the date or time nor was I informed about the cabin crawl once on the ship. The Cruise Critic party was very nice, but our group wasn’t very active as compared to longer sailings in Europe where there is inherently more involvement. They had nice drinks, canapes, and a huge and delicious cake for the party. The captain and the head officers all attended. No one from Cruise Critic spoke, but the party was well attended. Unfortunately, it was in the Galaxy which is not conducive to mingling or comfort. We were all given a group photo for free! One piece of advice: the cruise critic M&G is run by MSC, and so you will not know the exact time or location. Although I received a reminder email, I never received an invitation to the gathering or the cabin crawl. My name was on the list when I arrived (I asked about this at the front desk.) Cruise Director and staff: This group is often ho-hum, but not on the Divina! The CD, Sinan was delightful and managed his staff of 12-15 folks very well. They were very entertaining in creative ways before the shows in the theatre and engaging in all their duties around the ship. Well done, MSC! Crew: We found the crew very hard working, kind, and friendly. We drink very little, but bar staff was always around for orders when needed. Pool and Fitness Areas: Just like on most cruise ships, there are chair hogs that begin to surface around 6-7 AM and stake out their chair and tables with towels and those big clips. Unfortunately, you have to join in, or you won’t find a chair later on. This problem is pervasive on almost all ships. The fitness area is rather small for the number of passengers. There are three pools: The Serene pool in the covered area, the main pool, and an aft adult only pool on deck 15 near the smokers’ area. Restaurants and Buffet: There are not many options beyond the MDRs and the buffet. Snack sort of food is offered for free at the Sports lounge, and there is a bakery/deli in the Piazza del Doge that has THE BEST Italian cream cakes. If the desserts in the restaurants seem unappealing, go get a piece of cake! We sat with friends at a smallish table for four on the upper deck of the Black Crab Lounge. We had a fantastic waiter, Orlando who saw that we wanted to go to the 7:00 show (our friends retire early), so he expedited our order each night. Not too fast- paced just right. Very competent and friendly and did his job extremely well. If I could bring Orlando to the Villa Rossa restaurant, I would have asked to eat there. It was much brighter and more beautiful with an aft and side view. The food varied in quality, but most selections were typical cruise fare. No complaints, but the food is not extraordinary. We dined at Eataly, and it was very authentic- don’t look for the typical Olive Garden menu! The buffet featured several varieties of very good quality pizza, tasty burgers, and a wide assortment of Mediterranean foods, some Asian and Mexican, comfort foods, salads, fruits, desserts. Coffee, tea, and a few juice type drinks were available. Breakfast in the MDR went sour on the first morning when we were seated with Argentinians who spoke no English. Awkward. The tables are too close together. The Belgian waffles were the same as the ones in the buffet. The experience wasn’t good, so we didn’t repeat. We did eat on sea days in the MDR and were seated with English speaking folks. Except for one HAL cheerleader couple who disliked everything about MSC, the experience was just fine. One thing that could be improved is the availability of coffee stations around the ship. In the morning, we had to hike to the buffet for a cup of coffee. Having coffee on the pool deck would have been a nice addition. Coffee was not to be found at most of the buffet stations on disembarkation day. MSC needs to remedy this problem. The drink packages seem to have recently been revised so I won’t give many details. We had the unlimited drink package and paid a gratuity based on the cost of the drink. The waiter will ask you to sign a receipt. Our waiter recommended we consider the wine tasting event that also included a galley tour. I learned a lot about wines, and it was only $15 pp. Disembarkation: We chose to leave the ship late because we had a 4:20 flight out of Fort Lauderdale. We left our room at 9:30, sat in the Piazza del Doge until 10:00 and then waltzed off the ship. No lines, no crowds, customs was a breeze. We called for an UBER to take us to FLL for $37 (shared with another passenger.) For those considering a cruise with MSC, please consider that the experience will be a bit different and more international. I’m quite used to European travel, and the larger number of European and South Americans onboard had little impact. They smiled and often tried to converse a bit. The only obnoxious people I saw onboard was a woman yelling at her friend across the table and a wife dressing down her husband for becoming intoxicated on the previous night- all English-speaking Americans. I’ve read many very nice reviews but a few written by very mean or ignorant people. One man claimed that he was only offered the SAME dessert EVERY night and that the cake became increasingly stale as the days passed. Really, maybe we should do only video reviews so that readers can get a sense of our sanity and personality. This same man said he would have had a better time on vacation in his garage. I can imagine the horrible scenes this man created onboard and his photo was probably pasted all over the crew decks. Cruise Critic: do you really have to publish this nonsense which is filled with ignorance and outright lies? We were treated so nicely because we approach the staff with a smile and a good attitude. There were a few things that we wished were different, but overall, the cruise was very enjoyable and a good value and quality. To be honest, I wasn’t certain if we made the right choice while I was booking because of their wonky website. As the final payment date neared, I called up to speak to a supervisor to get things cleared up, and from that moment on, everything on the website worked just great. This cruise on the Divina helped me become more enthusiastic about cruising. We were on a transatlantic on NCL Jade last April, and it wasn’t at all inspiring, so the Divina really helped me get energized about cruising again. I would definitely book another one, and we already did on one of their new ships! Read Less
1 Helpful Vote
Sail Date: January 2019
We are just off the Divina. We chose this cruise because of the price and great itinerary. food: good to not good. The buffet is overcrowded and finding a place to sit us not easy for breakfast/lunch. Although food is plentiful, we ... Read More
We are just off the Divina. We chose this cruise because of the price and great itinerary. food: good to not good. The buffet is overcrowded and finding a place to sit us not easy for breakfast/lunch. Although food is plentiful, we found both breakfast and lunch very repetitive. MDR for dinner was hit and miss. My husband is gluten/dairy intolerant. While they tried to accommodate him, they actually forgot his meal one night and we had to go back to the buffet. They offered him terrible desserts ie. jello on “elegant” night. I think the chef could have done so much more. No creativity at all. This portion of our cruise was very sub par. entertainment: the singers and dancers are all very good but not 9 nights in a row. It would be nice to have a bit of variety. Magicians, comedians etc. Room: our room was clean, large and we were lucky to get a huge balcony. Overall: impossible to get a pool lounger after 8:30 am. They are reserved as early as 6:00am. People often threw a towel on the chairs and left for hours and hours. They need to introduce a no chair hogging policy. Not sure we would return on MSC. Leaves to be seen. Read Less
1 Helpful Vote
Sail Date: January 2019
MSC Divina Elite Plus on Celebrity and our first cruise with MSC did the status match from Celebrity which made us Black status. Fantastica room 10233 extra large balcony sorry no pictures of it. Two lounge chairs and two regular ... Read More
MSC Divina Elite Plus on Celebrity and our first cruise with MSC did the status match from Celebrity which made us Black status. Fantastica room 10233 extra large balcony sorry no pictures of it. Two lounge chairs and two regular chairs with foot stole. Cruise director was great but shows lacking. Most of game show came right out of Royal Caribbean shows Quest, Newly Wed not so Newly Wed. Pros Food was great!!! great room service great. Loved the Buffet and the selection of food, Pizza was over the top good!!! Ate there everyday for breakfast and Lunch and several days for dinner. Staff went above and beyond. Drinks on Us was all needed as we're not heavy drinkers. Bed was a bit to firm and pillows to soft for us. Room steward was great as well, and guest service agent Leane was very helpfully and Osborne had special meal of eggplant made for me. I would differently cruise on the Divina again, we did book another cruise for next year Meraviglia from Miami to Germany 21 days in the Aurea Experience Cons Dining room service was not that great and very slow. We had Villa Rosea. I don't know if it was from having a table for 2 was the cause but the larger tables that came in behind us were served before us, we had to ask for water and rolls and it would take 30+ minutes to get it. We only ate there a few times. Also note I'm diabetic and when I asked for diet soda I was served regular soda with my drink. When in Cozumel our dinning room waiter told us we needed to give him a tip off the ship because he had to share his with others. He followed us around and kept asking for money!! I did report it and gave his name, I've never had that happen before on any ship. TV was very small and hard to see and not many channels to chose from another then CNN Future Cruise was very busy and with only 2 working it took forever, we had an appointment and was still over 1 hour to see him. My husband has to use a wheelchair sometimes and there were 2 large electric chairs blocking the hallway most of the time so we either had to fold his chair up and him walk past them or use the other elevators a long way from our home, I did complain about them but nothing was ever done about it. Read Less
Sail Date: January 2019
MSC DIVINA REVIEW SAILING 1/20/19 As far as the gambling on your ship the points system is not straight and forward as it was on my visit on the msc seaside where if you play any machine it would be 2 or 3 dollars a point. now on the ... Read More
MSC DIVINA REVIEW SAILING 1/20/19 As far as the gambling on your ship the points system is not straight and forward as it was on my visit on the msc seaside where if you play any machine it would be 2 or 3 dollars a point. now on the devina that only happens if you play max coins if not most machines are 8 to 10 dollars a point very deceiving at this rate to get a free cruise certificate you would need to play between 80000 and 100000 dollars and at a average loss of about 20 % that would be a cost of between 16000 and 20000 not going to happen for me Also playing in the casino is becoming impossible all night long there are hundreds of europeans standing in large groups chain smoking even though there is a sign stating smoking in casino is only for casino players i brought this up to casino managment and they advised me that they will not enforce this rule due to the fact they do not want to hurt thier feelings so thier is no feelins for the players who do not smoke and get sick from the heavy smoke this is why i am ending my play today on day 8 in the casino these are reasons why urcomped should relook at the gaming points system that will hurt established player ratings to be able to go on other cruises due to the fact it is very very hard to earn a free cruise certificate on these msc ships WE have taken four on MSC .cruises and unfortunatly the food service and amenitys has been on a steady decline we first traveled on the devina in 2014 for two cruises when your company decided to sail out of the u.s.a full time in july of 2014 at that time your pasts sauses and meats were your ship is excellent , We then sailed on the seaside in july of 2018 as part of a gambling cruise in conjuction with urcomped and as far as the seaside goes the ship is beautiful and very comfortable but how the crew handles the ships is no better than unorganized craziness ,the food has become almost inedible ,your lunch buffet consists of hamburgers hot dogs and meats of one carving than is normally a dried out piece meat fourteen types of reconsitied dreid pasta and sause that tastes like it come directly out of a jar ,the cold cuts you serve are mostly a cheap italian bologana mortadela and everything else is cheap undercooked vegetables most items have no taste or flavor As far as the dining room for dinner it not much better seme nights your shrimp coctail have a terrible dried out shrimp some nights they are tasty and moist ,most of the items on the menu must be set for european tastes most items are very strange for american comsumption i normaly end up with shrimp cocktail a strip steak with way to much extra fat a baked potato and french onion soup and maybe a caesar salad on evening i had two lamb chops witch were served raw. My wife nancy wackes was sitting at a table having lunch on the day we debarked from miami she got up from her chair to go back to the buffet for some more food as there was a block of wood connected to the floor that was not marked in witch she fell over to the floor crew members saw her fall the basically walked away i who am confined to a wheelchair had to help her from the floor in the photos please view the bruises she suffered from this terrible fall. For your information i have been cruising since 1978 started with carnival mardi gras and the s.s. norway this is my 54 th cruise so i am no stranger to cruising your company needs to change your ways in a major way or you will not be sucessful in the us market on a year round basis check out a major cruise rating company cruise critic your company very rarley gets more that a one star rating and soon after this letter i will be doing a sad review for your company on cruise critic we all can not be wrong when are you going you going to get up and smell the coffee Good points ship is beautiful and comfortable , shows were very but the bad out weighs the good by far sad. 1. Air conditioning in cabin not working properly for the entire cruise it gets very hot in the cabin they send technicians every day and it shuts down and then it works fot a while 1/27/19 waiting for a.c. TECH AGAIN AIR NOT WORKING 2. CABIN STEWARD BROUGHT FRUIT BASKET FIRST DAY AND IS SUPPOSE TO REFILL IT DAILY AND NEVER HAS 3. CABIN STEWARD DID NOT BRING WASH CLOTHS TO ROOM 4. CABIN STEWARD 5. HAMBURGERS WERE SERVED COLD WRAPPER KEPT UNDER COUNTER SAME AS BREAKFAST FOODS THIER ANSWER IS TO MAKE ME A FRESH ONE HOW ABOUT EVERYONE ELSE 6.BREAKFAST BUFFET 11:00 AM EGGS ARE ALWAYS COLD THEY KEEP THE CHAFING DISHES UNDER THE COUNTER NOT IN HOT BOXES AFTER THEY ARE MADE THEN THEY PUT THEM ON THE HOT SURFACE TO REHEAT THEM TERRIBLE THEY DO THIS WITH ALL HOT FOODS 7. ORDERED ROOM SERVICE VIA CARD LEFT ON CABIN DOOR 12AM WOKE UP NEXT AM NO ROOM SERVICE THEY REFUSE TO TAKE CARD OF OF DOOR HANDLE NO ROOM SERVICE 1/21, 1/22, 1/23, 1/24,1/26 ROOM SERVICE 1/25,1/27,1/28,1/29,1/30 8. PORT OF CALL CANCELED GRAND CAYMAN DUE TO ROUGH SEAS UNDERSTOOD BUT NO COMPENSATION ARE OFFERED TO ANYONE ONBOARD OTHER CRUISE LINES WILL PUT ONBOARD CREDITS ON YOUR ACCT ,NOT MSC 9. WE ASKED FOR ICE TO BE BROUGHT TO CABIN DAILY THAT ONLY HAPPENED FOR THE FIRST COUPLE OF DAYS 10. We had dinner at eataly this evening 1/30/19 it was terrible this was our comp. Members for black card members you can not get a complete dinner you are allowed either a salad , or a pasta and either a swordfish or a sirloin we chose the sirloin we were served 6 small raw slices of sirloin that was so full of fat cheap and tough it was a disgrace server was was nice thought. Thank you for taking the time to read this information if your company wants to suceed in the u.s.a and be a competiter in this industry and be able to have more thank 10 % of u.s. Guests you must make changes read your reviews on cruise critic the majority of the reviews for MSC flagged ships departing from Miami are 1 star sad for such beautiful ships Read Less
1 Helpful Vote
Sail Date: January 2019
First the good. This is the second time we have been on MSC Divina. She is a large vessel that is absolutely beautiful in design and appointments. She also seems to be extremely well maintained and is kept super clean and well painted. ... Read More
First the good. This is the second time we have been on MSC Divina. She is a large vessel that is absolutely beautiful in design and appointments. She also seems to be extremely well maintained and is kept super clean and well painted. The carpets are clean, the glass and light fixtures are clean (something I notice) and the ship is well lit. Embarkation for us was a big improvement this year for one BIG reason. We are "Black" card level repeat cruisers so we get priority embarkation. MSC finally realized that it does no good to offer priority check in only to then dump everyone in a big room while waiting to board. So now if you get priority check in you also get priority boarding as well. Are you listening other cruise lines? !! The ship operation went very smoothly and the weather while windy for the first few days was mostly sunny. Port arrivals and departures were right on time. We did have to miss the port in Grand Cayman but the captain made every possible attempt to make it happen including parking the ship in the harbor while further assessing the forecast. A storm over the island made it just too rough for safe tender service so we had an extra day at sea and an earlier arrival in Cozumel. The entertainment on board was better than average with more american style shows and a bit less Italian opera than a year ago. The passengers seem to still be about 70% European. I want to mention the superb saxophone player who entertained by the rear garden pool bar in the afternoons and evenings. A very talented musician. Debarkation went fairly smoothly except they send almost everyone to a theater in the front of the ship which then makes for a long slow line to the one exit ramp they use. It would really help if they used the second ramp that seems to be available in Miami. Now for the shortcomings. First the food in the main ding room while slightly improved from last year was still disappointing on several evenings. The quality of the meat was very poor in the MDR multiple nights. It was cooked correctly to order but was just a poor quality cut. The exception was the prime rib which I thought was tender and perfectly seasoned. Chicken was generally better but the Chicken Cordon Blu was also very poor. We had very excellent service from our waiter and his assistant throughout the cruise. We went to the Eataly premium restaurant one night and had a very good meal. My son had the filet and said it was the very best he ever had. Hmmmm. A note: the phone reservation people were NOT manning the reservation phone during posted hours. Called numerous times with no answer and finally had to go to the Eataly when it opened to get a reservation. The buffet still needs some serious reworking! The layout of the food is just plain silly and a waste of the large space available. The most desirable items are all in the forward area of the buffet and the aft section seems to be just an afterthought. Pizza (very good) and burger type food is all in the forward area but no burgers are taken to the back area. Two salad bars in the forward area but none in the back. Only a bowl of salad in back with no dressings. At breakfast there are no trays of scrambled or sunny side up eggs anywhere but the forward area. There are custom omelet makers at all four areas this year and kudos they take your order and giver you a number so you don't wait in a 10 minute line. I got conflicting information each day about whether they could make custom scrambled eggs. Trays of sausage, bacon, fruit and bread in all areas but pre-made eggs only in forward section. Of course this leads to huge and unnecessary crowding at the forward end. OK, the one really BIG complaint that needs to be aired to the public is the "tipping". I don't know what the current state of affairs is on other lines but on MSC the "tipping" policy is no longer what people think. It came to light to some passengers that the daily "service charge" that is added to each persons on board account is no longer being distributed to the service crew as tips! This also is true for the 15% "service charge" that is being collected on each drink at the bars. Instead, the service crew (bartenders, cabin stewards, waiters and such) are being paid a regular salary just like the captain and hotel managers. As passengers we have always been led to believe that these "service charges" were necessary to make sure the service people were compensated as they are in restaurants and bars on land. If they are now going to be salaried employees then that money should be incorporated into the regular cruise fare and the "service charge" nonsense dropped.. MSC (or any other line that is now doing this) should stop the somewhat dishonest game they are playing with the fares. Having said that, I believe MSC is trying hard to build their brand and slowly learning what it takes to attract the american market to their ships. I look forward to seeing the new private island in Bimini later this year and how they will compete with the other big players in the future. Read Less
Sail Date: January 2019
Booked this cruise for a winter get away and we REALLY picked a good time to be away as the Midwest was Frigid. We sailed with 2 other couples. Embarkation was very smooth and we were on the ship after a very short wait. The Divina is a ... Read More
Booked this cruise for a winter get away and we REALLY picked a good time to be away as the Midwest was Frigid. We sailed with 2 other couples. Embarkation was very smooth and we were on the ship after a very short wait. The Divina is a very beautiful and well maintained ship. We went to the Sports Bar shortly afternoon to find out it would not be opening as advertised so went to buffet on 14. The buffet sported a very good selection of different foods and there was some variety change throughout the entire cruise. The Black Crab dining room was a little different as many of the dishes were not up to par and only a FAIR selection overall. Difficulty getting ice to table on a few nights and also several wines were unavailable even when suppose to be on the package. Mario, the restaurant manager was very friendly. We had an Aft Balcony on 13. The room was very nice and well cared for. The balcony was only about 2 ft deep, so barely a balcony. The TV had only a few channels that weren't MSC related or news. Bathrooms were fair size and the body wash was poor quality. Theater shows were pretty good and several happenings each night. The staff at POSIEDEN Pool bar was great and Garth from Arkansas was FANTASTIC !! Don`t be scared to try this line and their ships. Read Less
Sail Date: January 2019
I have never written a review before even though l have been cruising for once or twice yearly for 25 years but felt l had to let future cruisers know what to expect We have never cruised with MSC but saw that Divina sailed to Bonaire, ... Read More
I have never written a review before even though l have been cruising for once or twice yearly for 25 years but felt l had to let future cruisers know what to expect We have never cruised with MSC but saw that Divina sailed to Bonaire, Curacao and Aruba which are some of the ports of call which we haven’t visited so decided to give them a go, was very reasonably priced for a balcony cabin but the saying ‘You get what you pay’ is certainly right in this case The food is the restaurant was appalling, arrived cold most nights, it was presented like a school dinner, just thrown on the plate, complained the first few nights but was told by the Maitre’d that they have got to cater for American taste so that’s why the meals are like they are, l answered that all the cruises we have been on are American ships and thankfully have never complained about the meals on those, he promised he would make sure they were better the next day, they were not and he seemed to avoid our table after Even though Divina is a large ship, there are only 2 speciality restaurants , one being a sushi restaurant which we didn’t try as l am not a lover of sushi but we did go to the Italian, the food was very nice but it is more like a cafe as very hard and uncomfortable chairs, hardly special at all! The worst experience for me was trying to get a sunbed, we had 2 threadbare orange towels ( which you could see your hand through as so thin) given to us in our cabin, on the 4 sea days we wondered around the ship several times without getting a sunbed even though more than 40% of the beds were unoccupied, why doesn’t MSC do what the rest of the cruise liners adhere to and remove towels and belongings after 2 hours if unused, we were told that a lot of passengers put towels on sunbeds in the sun and in the shade and just move from one to the other if they use them at all so in the end we had to sit in a bar to read our books inside with a view of the lifeboats! Finally and probably the worst was the state of the ladies bathrooms, on the 12 days on the ship, l never saw a cleaner once in the toilets, there wasn’t any signed checklist in any of the bathrooms to know when they have been done or when they are going to be done On gala night l had to pass toilet roll to the lady in the toilet next door! UTTERLY DISGRACEFUL MSC Read Less
Sail Date: January 2019
We chose this cruise because of the itinerary and price. This was our 6th cruise and the first time on MSC line. Getting onto the ship took about 45 min and we were allowed to go to our cabin right away. We were in 12253 which is a ... Read More
We chose this cruise because of the itinerary and price. This was our 6th cruise and the first time on MSC line. Getting onto the ship took about 45 min and we were allowed to go to our cabin right away. We were in 12253 which is a balcony/aft/port. Our steward Rubean greeted us right away and asked if we had any special requests. The cabin was clean with a nice size balcony and was serviced twice daily. The service was very good in the Black Crab for dinner and our servers Joebert and Robin were always attentive and efficient. While the food was good, it was not on par with other lines we've sailed on. Dinner was served promptly and never took longer than an hour from start to finish and food was always served hot. Trying to find a seat in the buffet for lunch on sea days was a challenge and dining times in the Black Crab (for lunch) were very limited (12-1:30) and only offered on sea days. The buffet had great fresh salad and fruits. The chilled soups served daily on the fruit bar were really good especially the Watermelon/Coconut. For the most part the Buffet offered the same food daily with minor changes. The servers at the buffet work very hard and clear tables asap. The entertainment in the Theater was really good especially the Tribute to Queen show. To get to the theater, you had to walk through the smokey Casino or go up and around by walking through the narrow cabin hallways. Finding a lounge chair on sea days was next to impossible as they were all"saved" with orange towels tied to them. Apparently everyone goes up early in the AM and grabs a chair for the day. If you are not an early riser, you are out of luck. Also, the bars by the pool get very busy. We read some negative reviews about the Europeans being rude and pushy but we did not find that to be the case. We met some couples from all over Europe that were quite friendly. The "Drinks on us" package was really a bonus. There was a limited selection but we researched and printed out what was included in advance. All you pay for is the 15% gratuity. Staff was good about letting you know what was or wasn't included as well. The running track is very hard to find and not much to speak of but if you go down to deck 7, you can walk either side of the ship with very little traffic. Public areas on the ship were kept clean and hand sanitizer was offered at both the Buffet and main Dining room. We chose "express" disembarkation and that was a total mess! We got down at 7:00 am and the line was all way down to the casino and coming back up the other side. There was no clear (roped off) defined line and people were cutting in front and not bothering to go down into the Casino and up and around. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 4.0
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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