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Sail Date: November 2018
Really needed to get out of town and see some more of the world got a real bargain on this cruise. Nice ship, clean and well kept. Wife has a hard time walking and we had all the help we needed, picked her up curb side and taken to the ... Read More
Really needed to get out of town and see some more of the world got a real bargain on this cruise. Nice ship, clean and well kept. Wife has a hard time walking and we had all the help we needed, picked her up curb side and taken to the cabin where we had a rented walker from a company we were told of by cruise. Had the same service on leaving. Dining was fine though the buffet was lacking in variety, seemed to be the same every day. I found it interesting that there was sure a range of people on the cruise from many other countries. Did not go on but 2 shore excursions due to wife not able to get around much but on those they were well managed and easy to attend. Entertainment was fine tho we did not go every much, I seemed to spend a lot of time in the casino and enjoyed. Read Less
1 Helpful Vote
Sail Date: November 2018
I will start this review with my feeling that there really is no BAD cruise, but some are better than others. I sailed on MSC SEASIDE in May and was for the most part, very impressed, as that was my first time on MSC. The promotion that ... Read More
I will start this review with my feeling that there really is no BAD cruise, but some are better than others. I sailed on MSC SEASIDE in May and was for the most part, very impressed, as that was my first time on MSC. The promotion that tempted me for this trip was just too good to pass up, so we decided to give Divina shot. Regrets, no. Bad cruise, no…Others were better, however. My experience on MSC Divina was enjoyable however there are some things that future cruisers should keep in mind. This is a very nice, large (a little older) ship. In my opinion, it was very confusing to get around. It took me several days to begin to get some bearing. There are MANY elevators and some of what I referred to as secret elevators. You really need to study the layout and explore this ship to get around effectively. You WILL probably get lost in the beginning. Don’t worry, you aren’t alone. That being said, I did not experience long waits for elevators throughout the week, as I had expected. They were pretty fast. It just took time to get from point a to point b as some of the public decks do not connect with each other. (and I dare you to try to find the jogging track!) Initially, I felt the ship very confusing, due to the above reasons… after a few days, I felt it to be more annoying! This was due to the fact that the majority of the 3600 passengers were from all over the world and very few were from USA (maybe 20% on this trip, I was told). That made for communication and some cultural differences, which are tolerable, but the people were just many times rude! Cutting in line, pushy, bumping into you without an acknowledgment or excuse me…and no concern what so ever, mostly just stopping where ever they happen to be at the time, to have a conversation….even if it is in the middle of the buffet traffic flow, which happened everyday!. The same rudeness was experienced with the elevators. There is no consideration for anyone getting off, when the doors opened…all just piled in and did not yield to people exiting, and if you try to get on and people were already in there, they would just not move. I had to “weave around” then to find a space near the back or sides, instead of the person standing in the middle just moving! So annoying. The next most annoying feature on this trip though is the chair HOGS…not savers, because mostly they just NEVER showed up……but towels were out on ALL available chairs by 7:30 AM on sea days……every time, even when the weather was not good! The worst part is that I literally saw these chars empty for most of the day. It’s Just plain rude and pointless. There are plenty of chairs and spaces on the ship, and people come and go. I do not understand the “entitlement” of some people. There was NO enforcement of their lax policy of not doing this on this ship. These are the things that I could not “get past” on this trip, because they don’t need to be…. That being said, I am on vacation and not going to sweat the small stuff. If this behavior bothers you, think carefully before booking on Divina. Would I book Divina again? NO Would I book Seaside again YES. Divina is clearly still a European ship, alternating with Med and Caribbean seasons; while the Seaside which has been built for US market, and year round Caribbean “gets it” more. This was a longer trip for me; 11 days over Thanksgiving holiday. The demographic was all ages, mostly older and we had a good itinerary to break it up. I love cruising, but for me, even with the excursions and diversions, I was getting kind of bored towards the end…not so much of being on the ship for too long, but mostly because it seemed to be the same thing (on board) day after day. The cruise staff was energetic and tried to engage people, but on this ship, the variety of languages is and will remain their biggest downfall. Crew and staff speaking, trying to engage and get involvement; and passengers just not listening or understanding…… So, not much staff could do about it. I would think with today's technology that it could be a simple fix of an app on your phone with a translator and head phones….it seems to work at UN and would be a great improvement on a multi cultural ship like this one. Mostly though, it seemed to be the same thing every day…..Even and especially with the show at night. . I was really looking forward to the shows because on SEASIDE they were fantastic, every night. On Divina; not so much. The singers and dancers were very talented and worked hard but every night it was the same thing……singing with some back up dancers (weird and distracting choreography) and ZERO sets. For 10 nights we saw stairs on the stage. That is all; just stairs. Finally, the pirate show…which was great. It was a show, not just song fest, and it is what I would have expected for each night, or at least a couple. I skipped the Opera and walked out on a couple of others…just got bored. The “ pre show” however was very entertaining. Go early, it’s the best part of the show. Cukoo! The entertainment around the ship through out the evening was plentiful….La Luna Piano Bar (never saw the piano beinge played on time the whole trip) but an nice duo each night. The Golden Jazz Club (never was any jazz in there) but high energy Latin music each night, The piazza had piano and dance music nightly. Lots of venues throughout the ship. Many Theme nights and typical trivia and karaoke. I do miss the comedy shows. I imagine it is impossible with the language diversity. (that could be a great comedy show in itself!) With spent time (and money) in the casino. Actually won a little in the long run. BlackJack , slots, roulette but sadly NO CRAPS on MSC. I really miss that. The food and service was good. Food plentiful…but again boring . The buffet, although HUGE; was literally the same thing every day. Lots of food and variety, same each day. Period…..The dining room was nice and service was very good, food was ok too. The pizza was GREAT! (People were annoying….no flow of traffic, stopping in the middle of lines to talk WITH strollers!) Oblivious. Ports were good. We did two excursions and only one complaint. The tour was supposed to be English; There was a 2nd one of the same for multilingual, however, out tour guide instructed us that there were many Germans and she was told to be bi lingual. So there was constant translating and not enough “tour info” Actually much was spoken in German and I found myself tuning out. That was disappointing and my complaint fell on deaf ears. We received chocolate dipped strawberries for our inconvenience! I thought maybe partial credit would have been more appropriate and I would NOT have booked this had I known about the language. All in all, the ship is pretty and clean. The cabin in nice and spacious, and clean. The staff is nice, efficient and friendly. The price was right and we enjoyed our vacation. Would I sail Divina again, probably not. There are too many other ships to experience. Read Less
Sail Date: November 2018
This was our first MSC cruise, we have done about 20 cruises most others on ncl, Celebrity and HAL. We enjoy trying new experiences and saw a great deal for a balcony cabin with drinks, we even upgraded the drinks package and the cost per ... Read More
This was our first MSC cruise, we have done about 20 cruises most others on ncl, Celebrity and HAL. We enjoy trying new experiences and saw a great deal for a balcony cabin with drinks, we even upgraded the drinks package and the cost per day was still under $200. We used their status match to gain black status under the MSC program, this enabled us to use priority check in, the line for check in was so short that it didn’t help but we were allowed to board the ship earlier. The ship is gorgeous both outside and internally, with the magnificent staircase the showpiece. We had just disembarked the NCL epic and despite being similar sizes this ship felt far more spacious. The internal public areas stretched over 3 floors on the lower levels plus the upper floor buffet, disco and spa. The outdoor areas were also spacious with several hidden sun areas. There were loads of bars and cafes and the theatre is huge. I loved that it was easy to see the ocean from so many different locations (except forward). Our cabin was a “Bella” on deck 9 it was larger than expected with a full sofa. Storage was good and the balcony was a reasonable size. The bathroom is a little smaller than other ships but functioned fine with only one person at a time. There is a stark lack of amenities in the bathroom. The bed was comfortable. The tv had basic channels but more than on other mainline ships we have tried. We enjoyed using our balcony although the smoke and ash from smokers on the promenade and those flaunting the rules occasionally marred the experience. Dining - this was the major disappointment with the cruise. Things appeared great on embarkation with a huge buffet spread including amazing cheeses and cold cuts, fabulous pizza and salads but this turned out to be the only highlight. There are 2 mdr but you are assigned to fixed dining and shared tables. We begged for and received one of the few 2 tops but it was adjacent to the front door and was an uncomfortable position. Service was efficient but the food was simply terrible. Easily the worst food I have experienced on a cruise ship. The pasta was an embarrassment to an Italian line. On a normal cruise we would never dine in the buffet for dinner but on this cruise we had to give up on the mdr. The buffet wasn’t much better with only half the stations open, the meat was very poor quality. By the end we limited ourselves to pizza and salad. We tried the Italian specialty restaurant as we had a free meal there under our status. We were given a table next to a tv with sports playing, a bag of torn stale bread (I thought it was to feed fish with), an incredibly limited option of courses we could choose. The main food was good, the service was aloof. I would not pay the high prices they were demanding otherwise but I understand given how bad the food in the mdr was why people would pay. Entertainment- The cruise director was the worst we have come across. He rarely made an appearance and when he did he spoke in such a cockney accent that even myself as an Australian struggled to understand him. the nightly shows were basic song and dance numbers using the same cast, in a couple of shows acrobatic performers were incorporated which helped improve the standard. It was such a shame to see such an amazing theatre and stage so under-utilised with next to no stage production. The audience receptions were very muted. There were a couple of opera performances which was a nice change. There was a large activities staff with a lot of activities but generally poor in comparison to NCL. There was a lot of dance classes which were lots of fun. There was one water slide. 3 pools was an upside. The formula one car was fun but was regularly broken (most noticeably when they offered it as a prize for trivia games hmmm). Service - average overall. Bar staff were very mixed but the problem was the drinks packages were confusing, the upgrade offerings onboard were different to those offered via the internet and this led to a lot of confusion. We finally requested a meeting with management who simply denied there was a problem, to their credit though they must have marked our card as from that moment onward we were given almost anything we liked. However wine was still regularly poured into tumblers. The beer and wine offerings were very inconsistent between locations. The quality of cocktails was the worst we have encountered. The good points were that they would simply leave the whole bottle of wine on the table in the mdr. The coffee was the best we have had at sea. There were 2 great coffee bars and the gelato was also great. Guest relations was probably the best we have encountered, still average but better than normal, with questions able to be answered, problems followed up, and the telephone actually answered. The gym was great, open and airy with loads of equipment. The spa was terrible, the staff were statutes. The thermal area had his and her steam rooms and saunas but no jacuzzi or spa. A very small resting area with no drinks or easy towel access. The change rooms had no amenities at all ... completely ridiculous. We did one shore excursion which simple reiterated my long held belief to never do the, again. We were treated like children forced to stand in lines and yelled at as if we could not understand basic instructions. The snorkeling trip was promised as 3 reef locations of National Geographic style, it was a beginners style experience with life jackets enforced, the 3 locations were within 100 metres of each other clearly on the same reef next to another cruise ship in jelly fish infested waters that my wife is now suffering scars from. I still believe I should sue both companies for how bad this experience was. I am not sure we would cruise with MSC again despite loving our cabin and the public areas, the food and dining experiences were simply too poor. There was a lack of interest by senior officers and management and it just led to a feeling of chaos. We were regularly informed that there had been a large staff turnover just 10 days prior but good management should overcome this. Read Less
Sail Date: November 2018
Choose this crew based on the itinerary. Have sailed the MSC Divina 4 times before and this time the inconsistencies were evident but given the low price point, we still had fun. Was the cruise perfect? NO. There were plenty of 10's ... Read More
Choose this crew based on the itinerary. Have sailed the MSC Divina 4 times before and this time the inconsistencies were evident but given the low price point, we still had fun. Was the cruise perfect? NO. There were plenty of 10's and Plenty's of 0's and stuff in between. First the 10's for us. Embarkation was perfect. The bars and bar staff on the middle of the ship were awesome. Casino and casino bar staff were awesome. The sports bar was fun and entertainment except when people bowled. why stick a bowling alley in an open air sports bar? SMH. Galaxy Shushi restaurant was awesome with food and staff. La Cantina di Bacco and the made to order brick oven pizza awesome. Go see Rosario for a great pie. Zero's - MDR food and staff at our table were horrible. Went 3 times at the beginning of the cruise only. Each time we waited over 1.5 hours for dinner and drinks were never replinshed. Food quality was really inconsistent. Service was so bad they comped a specialty restaurant. Never went back after that. The ship is 6 years old and it is starting to show its age. The staff does a great job of maintaining it clean but you can see wear and tear over the years. Entertainment was okay on the Divina. Nothing spectacular but nothing horrible although the tribute to Tina Turner was highly questionable. Overall an average cruise but again given the price point compared to other cruise lines, you can see where the difference is missing. Would we sail MSC cruises again? Not sure anymore. Read Less
1 Helpful Vote
Sail Date: November 2018
Free beverage package which was very limited, great mattress, great attentive housekeeper for our cabin always ready to give us what we needed. Entertainment was ok a lot of singing and the music was so loud you really could not ... Read More
Free beverage package which was very limited, great mattress, great attentive housekeeper for our cabin always ready to give us what we needed. Entertainment was ok a lot of singing and the music was so loud you really could not understand what they were singing. The Last night entertainment was very good, funny and the acrobats were so good. Wish they had one not of just a comedian instead of all the singing. Bartenders great very busy at times, but once they saw us they knew what we wanted, wait staff excellent. Inside cabin, nice size bathroom. Took one msc excursion and it was worth the money. We got cabs for our other touring. Lots of children on this ship I thought, but no impact on us. Would I go on MSC cruise again, maybe not prefer Princess, the need a new chef menu said one thing and most of the time it was not what we expected. Example we ordered the sea Scallop dinner it was bay scallops smaller than a dime and maybe three in this big dish of noodles with who knows what sauce, that went back along with the risotto terrible. We never went back for the final night, Mario the man in charge was funny and nice we finally had to tell him how bad the food was. Read Less
Sail Date: November 2018
I uploaded all of the daily planners I took pictures of do you have an idea of what to expect. The ship is beautiful, but I didn't come to look at the beautiful ship. The entertainment on the ship was not for us. The main shows at ... Read More
I uploaded all of the daily planners I took pictures of do you have an idea of what to expect. The ship is beautiful, but I didn't come to look at the beautiful ship. The entertainment on the ship was not for us. The main shows at night were singers with background dancers. Many of the songs were not in English, which we understand because it is a European cruise line, but we didn't sit through any of the shows. No comedians, no magicians, nothing of the sort. We appreciated that there was sectioned off smoking in the casino. It wasn't very smoky in the non-smokring section and we didn't feel the need to shower from the smell every night after gambling for a bit. NO ATM ON BOARD. You can get a cash advance for a charge of 5% at the guest relations desk. The flow of traffic with people from other countries who are not used to walking to the right was weird. Pizza is available 24/7. We liked the selection of food. There is something for almost everyone, even picky eaters like me. I say almost because I don't know how vegetarians or gluten people eat without starving. The toilet in our stateroom was set diagonal and when you sit on it, your leg touches the tiny showers fold in door. If you're a large person, I highly suggest you ask about the size of the shower in your room. The pools are saltwater pools. Read Less
Sail Date: November 2018
I chose the cruise because it was cheap! $649ish plus port taxes for 10 nights and free beverages sounded really good to us. We had read fairly bad reviews for the last 2 years on MSC and were avoiding them like the plague. Bad price ... Read More
I chose the cruise because it was cheap! $649ish plus port taxes for 10 nights and free beverages sounded really good to us. We had read fairly bad reviews for the last 2 years on MSC and were avoiding them like the plague. Bad price 'matters' and we bit the bullet and took the Divina. Embarkation with or mixed labrador service dog was not bad. Somewhat of a crowd but tolerable. We were directed to the 14 floor for a buffet lunch where we expected massive crowds. There were a lot of passengers but agin, tolerable and we found a place to sit and tasted the many dishes that were served surprisingly hot and surprisingly delicious. The food dished were varied every day since then and there was always several dished that were in my humble opinion incredible. Cabins were opened around 130pm on embarkation day and were clean and had adequate room to unpack and were as good as most other ships I have been on. The balcony was average. The ship itself was clean and incredibly detailed and was the most beautiful ship I can remember being on, and this is after being on over 60 cruises of one week or longer...NCL, Carnival, Princess, Royal Caribbean, Regent, Holland America.... The meals were outstanding. Nice portions, great appetizers and desserts. Waiter service was average and average is good! Entertainment was very good with a show every evening except for the first night. There was also live music in at least 4 places on the ship at the same time every evening. Activities were not a strong point for us but there were many choices for the average cruiser. Service was always good everywhere we went. The free beverage package was a bit unusual. The beverages on us package included only mixed drinks such as rum and coke or long island iced tea, not frozen drinks or for example a white russian, but did not include the gratuity on the drink of 15%. So, an average drink or wine would cost 70c or as much as $1.50. Water by the bottle would cost 20 to 30 cents each. It is a strange way of doing things but is ultimately fairer than NCL's gratuity charges on their package which ends up costing $20 per person per day even if you do not drink. Also, it did include some non specialty brewed coffees which were delicious and available in every bar on the ship. Ports and shore excursions were not evaluated. Read Less
1 Helpful Vote
Sail Date: November 2018
First time on this ship. Beautiful ship, cabin was B2 Balcony mid ship. We had a group of six. Our cabin was good and adjacent to the elevators which made getting around easy. Embarkation was quick. We were on the first sitting in the ... Read More
First time on this ship. Beautiful ship, cabin was B2 Balcony mid ship. We had a group of six. Our cabin was good and adjacent to the elevators which made getting around easy. Embarkation was quick. We were on the first sitting in the Upper Black Crab. Food was mostly ok---. As one other reviewer stated, the Sea Scallops on the menu were tiny (small fingernail size) bay? scallops and were not edible. No lobster. Breakfast in the dining room was no better.We had the Drinks on Us Beverage package which was fine with us. If what you wanted was not on the list we just ordered something else. The buffet area had a weird design. Nightly entertainment was extremely loud if you were in the lower level and you could not see the stage floor if you were in the first few rows. All staff service was good. MSC provided the best mix and mingle party that I have ever attended. More drinks than you could drink! I will cruise on MSC again. Read Less
Sail Date: November 2018
MSC is a wonderful cruise line. I was on a casino comped cruise and at first very excited to have a room assigned to me on the 13th floor. Only one floor down from the buffet. Although the ship is very beautiful and our interior room was ... Read More
MSC is a wonderful cruise line. I was on a casino comped cruise and at first very excited to have a room assigned to me on the 13th floor. Only one floor down from the buffet. Although the ship is very beautiful and our interior room was nice, it was noisy from the overhead buffet and a storage closet next door that had carts banging together during the night. On the 4th night we heard water running outside our door,coming through the light fixture in the ceiling. We placed a garbage can under the running water and emptied the bucket as it filled. I called Guest Services to report and to get maintenance to come stop the leak. I was laughed at the first time and advised the young lady that this was serious and needed immediate attention, 20 min. later , I called again and spoke to the same lady, after hanging up and waiting another 15 minutes I went to Guest Services to speak to the manager. We received a bottle of champagane and strawberries when I requested another room. 2nights later the same thing happened only this time it was inside the room and over the bed. Head of housekeeping came and was very nice. Still I would say room 13137 has not the best cruise memories for me. We did love the ports and met many wonderful people on this cruise. The buffet food was very good and MDR was just of on the food but our tablemates were awesome. Casino hosts and cocktail parties were very well done and nice. Casino slots were not paying well this cruise. There were some of the newer games on board though and casino was crowded most of the time. Shows were nice but I missed the Michael Jackson show. Dancers ,singers and set were beautiful. MSC had lots of deals for this cruise and the prices and packages were a great value. I will say that after 10 days of so many different languages being spoken and heard that I was glad to get home to my amiliar southern roots. I like MSC and I'm grateful for the comped room. I hope to cruise them again. Read Less
Sail Date: November 2018
This was the 10 night cruise on Nov 8th. We were disappointed in the misrepresentation of the room size when we booked our cruise. Both MSC website and our travel agents website Vacationstogo.com showed a larger room with sofa. Had we ... Read More
This was the 10 night cruise on Nov 8th. We were disappointed in the misrepresentation of the room size when we booked our cruise. Both MSC website and our travel agents website Vacationstogo.com showed a larger room with sofa. Had we known that the room would be smaller and without a sofa then we would have book another room. This was brought to the attention to front desk staff and nothing was done to correct it. The room size square footage was also misrepresented. We were travelling with 8 other people, some of which had booked lower category balconies with the same stated room square footage and their rooms were significantly larger with sofas. Secondly When we purchased the Aurea spa thermal area in advance of the cruise it was stated that the 3 areas that would be available for use were Finnish saunas,steam baths and whirlpool baths. After boarding we were told that we could only use the saunas and steam baths and that the whirlpool baths were reserved only for people with massage treatments. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.4
Entertainment 4.0 4.0
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.4
Enrichment 1.0 3.3
Service 4.0 3.7
Value For Money 4.0 3.8
Rates 5.0 3.7

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