Sail Date: December 2018
A wonderful time was had by all, weather was great especially in Roatan and Belieze for December. Last time we were on the Escape but noticed some differences with the Getaway the ship was in need of an upgrade in some areas such as the ... Read More
A wonderful time was had by all, weather was great especially in Roatan and Belieze for December. Last time we were on the Escape but noticed some differences with the Getaway the ship was in need of an upgrade in some areas such as the carpet in the rooms and the beds. Woke up every morning feeling every spring in that mattress. One thing that ticked me off is NCL doesn't allow much time after the mandatory muster drill for the 4000+ people to get up top for the sail away. Like last time by the time we managed to get up to the upper deck from deck 6 the ship was underway already. The ship seemed a little understaffed with bar service at times but perhaps this was due to what seemed a younger age group aboard than last time. Some people we met were on the week before and said the age group on our cruise resembled the spring break crowd compared to a week before as they did back to back cruises. The casino wasn't as loose as it was on the Escape so we didn't participate as we would normally. Although a couple we met won $18k on the second night. Having been to the eastern side many times before we were a little apprehensive about this western route but we were pleasantly surprised and enjoyed every port. Roatan was our favorite and would recommend the Jolly Roger swim and snorkel one of the best we have ever done so far. Followed by Harvest Caye which had a true relaxing resort feel, my grown kids wanted to stay there for the rest of the week. Costa Maya was very welcoming and gives you a snap shot to Mayan and Mexican culture, Cozumel was as expected being a busy destination port and reminded me of Nassau. Despite what we heard on the news everyone felt safe and the locals were friendly and welcoming. All in all I would highly recommend this route to anyone looking for good weather this time of year and the Getaway as i'm sure some upgrades are in the cards soon. Our next cruise will be with RC due to the destination we were looking for but we remain loyal to NCL for what they offer as good value in an all round cruising experience. Read Less
Sail Date: December 2018
My family of 5 cruised for the first time on the Carnival Dream in Jan 2017 and loved it! We decided to try a different cruiseline and went with Norwegian who was offering free drink package, plus two kids free... what a deal! FOOD: ... Read More
My family of 5 cruised for the first time on the Carnival Dream in Jan 2017 and loved it! We decided to try a different cruiseline and went with Norwegian who was offering free drink package, plus two kids free... what a deal! FOOD: First of all, the alcohol drinks were in small cups and very weak. I didn’t get buzzed once and I’m a lightweight. The bars and buffet were way over crowded. The buffet food was gross. The bar is always open, offering the exact same menu. Then there are three restaurants, who also have the same menu as one another, changing up a few things each night. By day 7 I couldn’t stomach any food on the ship. We always had amazing customer service at the restaurants, but the bars and bar food service workers were unbelievably rude. They acted annoyed and like they hated their lives. I tried the Cafe 3 times in desperate need of a good Americano and tossed every one made. I craved snacks and candy which their Sandbar had a slim selection! Norwegian wants you to purchase their expensive bottled waters. After trying to stomach sink water, I ended up getting a few at $6.60 each. Entertainment: My kids were so excited to swim, but the tiny pool was over packed. They got some slide time and that was about it. By the end of the second day at sea, they ran out of things to do and were “bored.” We were so excited for the shows, but disappointed most of them took place in the Atrium with little to no seating. On our Carnival cruise, ALL shows were in the giant theater that sat everyone comfortably. Carnival offered all genres dancing entertainment, magic show, etc VERY entertaining. My family isn’t into salsa (Burn the Floor) or Jazz. We tried to do the Escape the Big Top which was a joke! Not a single group in the room solved the puzzle. The Comedy shows were amazing, but you have to pay for childcare if your wanting to view an 18+ show which was worth it. Room: The best compliment I can give this ship is the House Keeping staff. They are seriously the best and most friendly people on the ship. Our person in particular always made our kids towel animals and it was the highlight of their day. He got pretty creative and was so nice!! Our room location was below a cleaning area who had someone working all night long and banging stuff around. We didn’t sleep all 7 nights. Complained and complained and guest services first responses was they will make them aware. Then they sent out a bottle of wine which we don’t drink and some chocolate covered strawberries that our kids enjoyed. On our last day they ended up offering us a $100 credit. I’m still not pleased with their lack of resolving our issue. Overall, I would not recommend this cruise to a friend or will I ever sail with them again. Read Less
Sail Date: November 2018
My rating might be closer to 3.5. As I said we are experienced cruisers but first timers with NCL. We decided on NCL because we were celebrating our daughter and her friend's 21st birthdays and NCL Getaway had activities we thought ... Read More
My rating might be closer to 3.5. As I said we are experienced cruisers but first timers with NCL. We decided on NCL because we were celebrating our daughter and her friend's 21st birthdays and NCL Getaway had activities we thought they would enjoy. And for the most part thar was correct. Pros of ship: MDRs were very good. Food never disappointed. Decor was beautiful. Tropicana music was very good. Became fans of anytime dining. Buffet was very good just the rude people who act like the ship is running out of food. Bars are good and plenty of them. Favorite was Mixx. Also mojito bar. Atrium and pool bars very busy. Burn the Floor was very good. Loved the theater design, no pillars. Cons: Biggest was cabin steward. Always late with cleaning. Had to address it with Guest Services. And main pool, way too small. Cabin balcony small. Location of cabin sometimes noisy from bar below us. Read Less
2 Helpful Votes
Sail Date: November 2018
We cruised on NCL Getaway late November 2018 to the Western Caribbean from Miami. My wife and I are in our late 50’s and traveled alone for a quick relaxing “getaway” (groan!). This was our 25th cruise and 5th on NCL. ... Read More
We cruised on NCL Getaway late November 2018 to the Western Caribbean from Miami. My wife and I are in our late 50’s and traveled alone for a quick relaxing “getaway” (groan!). This was our 25th cruise and 5th on NCL. Overall we enjoyed the cruise and the ship but we’d read the reviews and were prepared for the few problem areas (crowded buffet and crowded main pool). EMBARK/DEBARK – We had the smoothest embarkation & debarkation ever. We drove to Miami and parked in the parking garage near the ship after dropping our luggage with the porters. Parking at Port Miami was $22 per day, $154 total, paid by credit card after the cruise – in a secure covered garage. We arrived at 11:30am and were onboard within 15 minutes. First problem was the Garden Café buffet was packed as people were sitting there waiting for their rooms plus the buffet area is somewhat small for the 4,000 passengers. We tried O’Sheehans, the free sports bar, first but it was packed and there was a 20 min wait. We should have gone to the sit-down restaurant as it was not crowded. Cabins were available at 1:30pm and the lifeboat drill was at 3:30pm. We sailed at 4pm. For debarkation we chose 8:15am departure and our colored tag was called a few minutes early. You could stay in your cabin until 9am and breakfast was served until 9am in multiple locations. We walked off the ship, picked up our bags, and walked thru customs & immigration without any lines – amazing! You do not need a customs form now unless you exceed your customs limits. CABIN – We chose a spa balcony cabin, 14122. It seemed to be longer than other balcony cabins on other ships as we had a full size couch although the room was slightly narrower. It had a lot of shelves next to the closet and around the desk so we had no problem stowing our clothes. Our large suitcases easily slid under the king bed. Our room was clean and we had a good cabin steward. The bathroom was slightly larger than normal for a standard size cabin – also plenty of shelves. Only drawback with the shower is they have liquid soap so if you like bar soap, bring it. Our room had a medium size flat screen TV but there wasn’t much to watch. One channel for kid’s movies and one for grownup movies which had some of the most unheard of movies I’ve ever seen. I believe their goal is to make you purchase movies which run $9. The room had two 110v outlets by the desk. Our excursion tickets were on the desk as well as 2 bottles of water and a bottle of sparkling wine since we were returning Latitudes reward members. SHIP – The Getaway is only 4 years old and seems new and very clean. Also very nice furnishings throughout. They had Christmas decorations up after Thanksgiving. Ship was easy to get around and find places. Only drawback is it has 2 stairwell/elevator areas so the elevators were fairly crowded and you had long waits sometimes. Funny how many people take the elevator to go up one floor? Overall we liked the ship, especially Deck 8 the Waterfront with all the restaurants and bars. We don’t gamble but we walked thru the casino a lot. Usually pretty empty with lots of tables & machines available. Not as smoky as other ship casinos so they must have better ventilation. Many, many bars and lounges on this ship. We didn’t have the drink package but I asked folks about the wait lines and they said the key is to find a bar you like and become a regular to get good service. They said the drinks were fine, not weak like some reviews mentioned. Bar service at the restaurants seemed very good. We attended the Latitudes welcome reception where free drinks were served of whatever you wanted, not just some cheap champagne. We did the margarita tasting on the last day and it was fun & worth the $20. They have many other tastings as well. Oh the Ice Bar has a $24 cover charge which comes with 2 drinks from a fixed menu. FOOD – We took the Unlimited Dining perk which gave us 3 free specialty restaurants. We purchased 3 more nights as we really enjoy the NCL specialty dining. We ate the other night in the Garden Café buffet, also had breakfast and lunch there. Other than the first day when the buffet was packed, we found it manageable other times but recommend avoiding peak times if possible. We ate at O’Sheehans once for lunch and it was okay. We never ate in the 3 main dining rooms although folks we talked to said they were fine and wait times weren’t bad. We never used room service as there was a charge although you can order a basic continental breakfast without charge. We ate at Cagney’s, Moderno, La Cucina, Le Bistro, and Teppanyaki – then we went back to Moderno. Cagney’s steakhouse was excellent, had one of the best filets I’ve ever had. Moderno, the Brazilian steakhouse, was also very good with plenty of meat choices and had a terrific salad bar. Teppanyaki the Japanese steakhouse was a lot of fun with the dancing knives and humorous chefs, also good food. The only restaurant we considered “just okay” was La Cucina, the Italian restaurant, mostly because of the limited choices. We did not eat in the restaurants which had added charges like Ocean Blue. The service at all specialty restaurants was very good and the servers were extremely pleasant. I recommend you make your dining reservations early as we booked our final night at Moderno at the last minute and only 2 times were available that night. If you plan of paying for specialty restaurants I highly recommend you book online for the additional nights as it’s way cheaper that way – we paid $72 plus tips per person for 3 nights whereas the bill would have been $30-$40 each depending on what you order ala carte. POOLS/THERMAL SUITE – Another problem area with Getaway that we read about is the lack of pools. The one adult pool (18 & up) is okay but very crowded. On sea days there was standing room only in the pool and the loungers around it were filled early. The kid’s pool (wading pool) wasn’t very busy but this was the week after Thanksgiving. Pool area had 5 water slides which people enjoyed although they weren’t very long rides. There is an adult area in back of ship, Vibe H2O, which had 2 hot tubs and a small waterfall pool which we never used so can’t review. Also didn’t see what the Haven had to offer but I’m sure it was nice. We planned ahead and got the Spa Balcony cabin which included the thermal suite next to the spa. This room cost $200 more for two but the normal thermal suite pass was almost $400 for two. You can also book spa mini-suite and spa suite cabins to get this perk. We loved the thermal suite! All indoors so rain and cold didn’t matter but with great window views in front. Fairly large heated pool and jacuzzi plus saunas, salt room, and rain shower. Warm tile loungers and many padded lounge chairs. Got crowded on first sea day for a few hours but rest of cruise there were plenty of loungers available. We spent most days here relaxing and reading. But if you like the pool games and bands and such, the main pool is for you, just get your chairs early. GYM/FITNESS – Getaway had a large gym with plenty of treadmills and ellipticals which were hardly used. Nearby weight room had a good assortment of machines and free weights, usually only about half in use. So the gym was a plus. But if you are a jogger, or even a walker, Getaway has a problem. Their jogging track on Deck 16 is pitiful! Small track sandwiched between Margaritaville and pool loungers. Very crowded area plus only open for limited hours. We like to walk so went to Deck 8, the Waterfront, which had outside promenade which wrapped around back of ship. Got busy later in day but okay early although no jogging allowed. Another option is Deck 7, the lifeboat deck, as the outside walkways are covered and no one is there. But they don’t wrap around the ship so you either run back & forth or cut thru stairwell areas. Basically if you are an avid runner you’ll probably want to use a treadmill. WIFI – We took the 250 mins free internet as our other perk as it cost $125 to purchase. If you are a Latitudes member you can have another 30 mins put on your account by going to the Wifi Desk on Deck 6 – go early as it gets busy. Unf there were no instructions in the cabin on logging in so we went to the desk and found instruction sheets. My wife tried to login with her information but it did not work. The manager said we had to use my info as the primary member and this worked. Once we set up the login, we could use any device one at a time. The internet is okay, not terribly fast nor slow. Good is it covers the whole ship so we had internet in our cabin as well as throughout the common areas. There was one day it stopped working but the wifi desk refunded our minutes for that day without issue ENTERTAINMENT – We booked the 2 main shows, Burn the Floor and Million Dollar Quartet, online before the cruise to get the times we wanted. They scan your keycard at the door to insure you have reservations. They let standby in a few minutes prior to the show. You can also book the shows as well as the Comedy Club on the TV in your cabin. Both main shows were good. Burn the Floor is ballroom dancing with a Cuban theme which my wife liked a lot. Million Dollar Quartet has good 50’s music but a little too much talking to set the stage but still good. We also went to the Comedy Club which runs every night with comedians alternating with Howl at the Moon (dueling pianos). The comedian we saw was real funny! Didn’t see the piano show. The atrium on deck 6 had almost non-stop entertainment from bingo to trivia to game shows and was packed, even the deck above it by O’Sheehans was packed. Seemed to be the place to go at night! Read Less
Sail Date: November 2018
We sailed in the Haven on the 11/25/18 cruise out of Miami. Embarkation was easy and quick, partly because we were in the Haven and hand priority boarding. When booking the Haven you spend A LOT of money. The only complaint we have ... Read More
We sailed in the Haven on the 11/25/18 cruise out of Miami. Embarkation was easy and quick, partly because we were in the Haven and hand priority boarding. When booking the Haven you spend A LOT of money. The only complaint we have about this terminal is that the Haven guests did not have a separate waiting area like other terminals do for suite guests. We were shoved in a corner with red couches and some drinks and snacks on a folding table. Since there was no separation people would just wander over and take the food. This left nothing for those Haven guests who checked in after us. For what NCL advertises we expected better like in our previous sailing out of Port Canaveral. The Getaway is a large ship and we probably didn't see or use all of the amenities she had to offer. Since we were in the Haven we spent most of our days there and nights at the specialty restaurants. The Haven area is much different than our previous cruise on the Epic. We liked the Epic Haven much more, however, as a whole liked the Getaway due to the waterfront. The ship was clean and in good condition. We didn't like the smoke smell in the casino. It is very overbearing and in this day and age you would think cruise lines would not allow indoor smoking or have a better way of controlling the smell. My husband loves to play poker and has played in poker tournaments on other cruises. This one he did not play at all due to the heavy smoke smell. We were in cabin 16108 2 BR suite and it was in a good location. We were off of the Haven courtyard and it was peaceful. The major complaint with this room and we made it an issue on the cruise was the master bathroom window. In our 2 BR suite the master bath large window had a seal broken which left it foggy and filled with condensation. This was very disappointing as we pay for that view. I don't think that window will get fixed until the ship goes to dry dock next spring as we were told it takes 6 months to order. They just replaced it 2 weeks prior but it wasn't installed right. The room otherwise was wonderful. There was plenty of storage and space for all 4 of us and was lovely. Dining was overall good for us. We ate mostly at the Haven restaurant and specialty restaurants. Our least favorite, which we loved on the Epic, was La Cucina. The service was horrible....drinks and even one of our dinners were forgotten. They served all of us except my husband his pizza. We waited and waited and nothing came out. We had to bring this to the manager's attention. Ocean Blue, Moderno and Teppanyaki were all very good for dinner, as was the Haven restaurant. We tried doing the buffet for lunch one day but quickly left due to the crowds and smell. The Garden Café didn't seem as open and spacious like on the Epic. We had lunch one day at Wasabi and thought it was great. We also liked Margaritaville, ate there twice for lunch since on embarkation day the Haven guests can go for free. We liked it so much we went back another day. We saw Burn the Floor and Million Dollar Quartet. For me they were entertaining but nothing I would care to see again. The service was hit or miss. Either the staff were really on point and friendly or they were overwhelmed and tired. Our room steward was great and so nice to us. The concierge, Hanno, is professional and so helpful. Some of the staff seemed new to their positions or their English wasn't as good as it should be. Overall I think we had a good experience with the service we received. In Roatan and Costa Maya we just walked around the ports and did some shopping. We wanted a laid back and relaxing vacation with nothing too adventurous. In Cozumel we rented a cabana at The Cabana Beach and LOVED it. Highly recommended. We also rented a pool cabana at Harvest Caye. It was cloudy that day so I think if it was sunny we would have enjoyed the day more. We travelled with our 16 year old son who had a blast. He made so many new friends and enjoyed Entourage teen club. We barely saw him. This cruise we splurged and bought the Thermal Spa pass. Never again! It was a waste of money since the spa was so crowded and full of chair hogs reserving chairs and not using them. We gave up going. It was very disappointing that we paid for something we couldn't use. We have a cruise next deposit that we bought on board. We will use that for a future NCL cruise. After that I am not sure I will stay with NCL as the prices keep going up and you get less for your money. They keep adding more and more that you need to pay for once on board. That may be an industry change so we shall see. We also had a much better experience 9 months ago on the Epic. Read Less
1 Helpful Vote
Sail Date: November 2018
This is only our 2nd cruise, 1st one on RCL. We chose it for the destination and flew from Toronto to Miami 2 days before & stayed in South Beach. The room was comfortable, with plenty of closet space and hangers for 2 of us. Balcony ... Read More
This is only our 2nd cruise, 1st one on RCL. We chose it for the destination and flew from Toronto to Miami 2 days before & stayed in South Beach. The room was comfortable, with plenty of closet space and hangers for 2 of us. Balcony small, but we didn't spend too much time there, as there was so much to see and do around the ship. We enjoyed the shows Burn the Floor and Million Dollar Quartet, as well as the musical entertainment. As mentioned by other cruisers, not enough seating in the Atrium for shows, and the adult pool is always crowded - we only managed to swim once during a port day. Enjoyed the treadmills which faced the ocean and the gym. Didn't go to the casino as there's too much smoke. Ate one night at the Teppaniaki, which was excellent and the rest of the time at the buffet, which had lots of choice, with a different theme each night. The coffee wasn't great, the decaf tasted better, and they had different teas. We had a free onboard credit and even got some money back as we didn't use all of it! Other than the small and crowded adult pool, we thoroughly enjoyed this cruise! Embarkation was very smooth as we were onboard and having lunch by 12:00 pm. Disembarkation was also very prompt and efficient. We shared a taxi with another couple to the airport, so each couple paid $16 instead of $16/each with NCL shuttle. Read Less
2 Helpful Votes
Sail Date: November 2018
A friend and I cruise 1-2 times a year. We are loyal to NCL as we've worked up to platinum status and appreciate the few perks. We've been on smaller ships in the past as they had iteneraries we wanted. Our previous cruise was on the Epic ... Read More
A friend and I cruise 1-2 times a year. We are loyal to NCL as we've worked up to platinum status and appreciate the few perks. We've been on smaller ships in the past as they had iteneraries we wanted. Our previous cruise was on the Epic so I can only compare it, and last's week's Getaway cruise for large ships. We are both cruising mainly for a chance to rest from hectic jobs. Here are a few things I noted on the Getaway. Size - Having around 4000 passengers, it's obviously busy. They seem to have it well managed though. Other than the Garden buffet, we never had to wait in a long line for anything. I have to add that we don't hurry off to shore, if we even get off. We prefer to have a casual breakfast and get off after the crowds and tours are gone. Embarkation/Disembarkation - Being Platinum, we were able to board quickly. The only thing that slowed us down was stopping to fill out the health forms required. We took some extras to have filled out ahead of time for the next cruise. Disembarking was easy. We only do carryon luggage so we can skip the bag hunt. This time we also used the NCL airport transfer to Ft. Lauderdale airport, after finding it was a reasonable $25. We were given a time and color call and walked straight off, showed our passports to security and found our bus. The wait to fill the bus was about 5 minutes and we were off. Eating - We didn't pay to eat at the specialty restaurants, but had two free specialty meals and chose Le Bistro and La Cucina. Both were pleasant. We sat outside for the Italian meal. It was quieter and we find the outside dining to be a plus on this ship. The French restaurant was a little crowded, but the meal was worth it. The sole was excellent. We ate in the other two main retaurants two nights. Food and sevice was good. We've learned about the Tropicana having a night with dancers and sat by the dance floor and enjoyed that show while we ate. I don't recall what we had, but it was good. I'm not a foodie and easily satisfied with most ship meals. Breakfast in the main dining rooms gets some coffee that's better than the buffet. We generally lunched at the buffet for a salad that could be piled up with things of our choice. Be sure to make dinner reservations if you plan to go to specialty restauraunts, if not before you cruise, do it as soon as you can after you board. Casino - I found the slots to be more generous than I've even seen on a ship. No huge wins, but came out a little ahead.They have limited their smoking area to a small spot so not as smoky as usual ship casions Entertainment - There are so many choices on these large ships, I can't imagine anyone can't find something to suit. We aren't big partiers so didn't frequent the bars, but there are plenty. We've seen so many dance shows, the one in the Tropicana was enough. We went to one comedian show. It was fairly funny. We skipped the game shows and watched them on TV. They did show some decent movies in the atrium and the Spice H2O. The one thing I recommend everyone see is The Million Dollar Quartet. I knew it was impersonators of Elvis, Jerry Lee Lewis, Carl Perkins, and Johnny Cash. What I didn't expect was that it was a play about the history of Sun records in the 1950s. Even people who don't know that era of music, or grew up hearing it like we did might enjoy it. It's probably the best I've seen onboard any ship. Cabin - We opted for an inexpensive midship deck 5 cabin on the interior corridor as we spent alot on our last Epic cruise for solo cabins. We just sleep and change in our cabins and shower in the spa. It was fine for our use and kept well cleaned and supplied. There was some noise from our neighbors, but we left them a note and ask they not start the party at 6 am. They were more considerate after. There was also a noise when we were sailing that sounded like water hitting the sides. It didn't bother me, but my friend found it annoying. Spa - We don't usually use the spa services, but when it's available we always buy the thermal spa package ahead of the cruise when it's a little less expensive. It's a great place to get away from the crowds and we spent part of every day there. I'm not sure the salt room does anything mystical, but sat in it before the steam room. I always look forward to using the thermal pool. It has amazing jets that give a great massage to achey muscles. Then there is a dry sauna and the warm stone beds to rest on. After all that and a nice large rain shower, there are regular loungers to relax and read or nap on. Fitness - I have to say I preferred the gym on the Epic. They both have plenty of weight machines and treadmills, but the Epic had a large classroom that I used for Yoga every day when it was empty. The Getaway doesn't have much space to get a mat and stretch out because the classrooms seem to be used more often. I did use them on port days when there weren't classes. Although our fitness apps said we walked 3-4 miles/day just getting around on the ship, I like to have a good fast walk every day. The Epic didn't have much of a track so I was hoping for more on the Getaway. They do have a walking track, but it intersects with busy areas and it's too narrow to build up much speed before someone is in the way. I found an easier walk by going to deck 7 and going up and down the wood floors by the lifeboats. They are protected from the weather as well. Public areas - There are crowds in the obvious places. One thing that I find annoying on these larger ships is that most presentations, game shows, etc. are in the atrium where it is loud and short on seating. I liked those things better when they were in theaters or quiet bars. With the atrium reaching several levels, there are so many people not involved and talking loudly, it's hard to hear a show or a movie. Also, having the the guest services in the same area makes it difficult to communicate without yelling over the noise. Getting around the great big Getaway - There are two main stairway/elevators areas forward and aft. As soon as you learn what is on either end, it's not too hard to get to things, but you'll walk some. That's why we try to get midship. The cute thing the NCL ships do is having the hall carpet with the little fish. As long as you remember they are always swimming forward, you can tell which direction you are headed when you leave your cabin. Ports - Other than the impressive private Harvest Cay, I didn't go in port. Harvest Cay is beautifully landscaped and the beach and pool are large enough they didn't seem crowded at all. I'd been to the other ports several times and just enjoyed the quiet of port days onboard. My friend went diving in Roatan, Belize and Cozumel. She said Cozumel was great to dive as she remembered, and the others were just OK. An advantage of this cruise is there are docks in every port and no tendering required. Internet - One thing to mention about Cozumel - My friend said they now have a Starbuck's with wifi. If you don't buy the ship wifi, it's an opportunity to catch up online for the price of a coffee. We both had 30 minutes of free ship internet, but found it painfully slow most times and used it up mostly waiting for things to load. I've always found it less expensive to get one of the international packages that charge $5-10/day for whatever data you have at home, and only charge if you use it when in a port. AT&T and Verizon have it, maybe other providers as well. You can download the ship app just for onboard.Instructions are on the daily paper you'll find in your cabin when you board.We got it as soon as we boarded while still in Miami and found it useful for onboard info, making reservations, etc. Sorry for the length of this. Just home and rested up from another cruise, I had a lot of things fresh on my mind. Read Less
Sail Date: November 2018
It was easy to embark on day one. We arrived early and were given a boarding group number. Waiting in very large lounge areas, time moved quickly until we heard our group called. Once we entered ship, we arrived at our first bar where ... Read More
It was easy to embark on day one. We arrived early and were given a boarding group number. Waiting in very large lounge areas, time moved quickly until we heard our group called. Once we entered ship, we arrived at our first bar where only one bartender was working and it was very hard to get service, unless one were one of the group of really cute women who all arrived well after us and were drinking their first drinks within just a couple minutes. As a former manager of a chain of restaurants, it seems this kind of thing will happen on day one of every cruise with thousands arriving in a tight window and flowing through a couple places arriving at a bar. Come on, pour a lot of staff into those places and be ready to sling arriving guests their first drinks - and smile like they are welcome. Our bartender never smiled, except at the gang of women. He only growled "we don't make that" and then "we can't make this" when I tried ordering several items listed in the menu right there on the bar! The poor guy was also grousing as his computer was not working yet. This was a clear example to me of weak hospitality management putting one guy there to handle deluge of arrivals. The room - the room was clean and well organized. But, the bed was worn out and terrible on my back. It sagged showing many people had sat in the middle on the outside towards the veranda. Carpets, walls, shelves and such were clean and good repair. Room steward was only average changing the floormat in bathroom several times despite it being wet from use after I took a shower. He was quick to make bed every morning while we were out and the animals placed on bed were cute and a nice touch. The walls are paper thin and we could hear people in adjoining cabins a lot. It appeared he had more rooms then one person could handle and did little beyond make bed, dump trash, adjust curtains and tidy bathroom. An afternoon shower left towel on floor until next morning and that seems like weak service. Entertainment was generally superb starting with the Burn the Floor show. Excellent music, choreography, timing and performances. The Million Dollar Quartet recreation of a magical moment when Johnny Cash, Elvis, Jerry Lee Lewis and Carl Perkins were in a studio and famous recording of them. All four were great. Howl at the Moon was also excellent with three very good piano players delivering great repartee and music as requested by audience. Cirque Dreams dinner theater program was also varied with music, some silly, aerial performers, acrobatics and more and all the performers were top drawer. The lunchtime performance of a Wine Musical was the only program that lagged, both for the wine offered for the meal and the program. The players in the Wine Musical were very good, one performer had delivered a killer performance the previous night as Johnny Cash. But, the script and theme just lagged with bits that were just not entertaining. The bit about screw top wine really flopped. But, on the whole, entertainment was a real high point for us. We ate in a number of the restaurants and they are all very nicely laid out and the staff were mostly quite professional. Although there was a clear decline in enthusiasm with some staff as the days went by and by day six, several were just barely civil. But, a positive in dining rooms was the lack of pushing us every meal for some upsell as we have encountered previously on other cruises. They focus on the meal and offer the bottled water for a price and then leave you alone on all the rest. Princess staff were constantly pushing Wine tasting, wine pairing and other events. The best meals we found on the NCL Getaway were in Cagney and Moderno. All entree's, appetizers and deserts were great. The same menu is served in the main dining rooms I am told. In Taste one evening three of the seven or our party just pushed the entree aside not doing more then taste them. My strip steak was tough and way over cooked beyond the medium rare I had requested. A linguini pasta and a penne pasta dish were both just horrible. Mostly the sauces were the problem there. Several things ordered were never delivered to the table. Something served in Savor one evening caused an evening of discomfort requiring dip into medical stash for relief! Similar inconsistency on our last evening at Tropicana. It was just wife and me. We both had a grilled scallop appetizer and it was criminal for them to cook them to point of char making them like rubber hockey pucks. Can't believe cooks do not know timing is critical on scallops. I had prime rib and it was stone cold when it arrived at the table as were the potato and brocolli. Service was either lagging or rushing us at different times. Finally, the coffee was very cold for us and the table of two ladies next to us. When our neighbors pointed out the coffee was cold and had pushed it away, the waiter just ignored them not offering to bring hot coffee. Finally, after directly calling on a waiter, hot coffee came. We had planned to dance a little that night, but it was pretty clear the waiter wanted us out not asking if we wanted a cocktail or anything else. Just cleared table as though we were overstaying our time. Frankly, that was the moment I decided we will not cruise again with NCL. Breakfast was generally at the Garden Cafe and there are a great many offerings, fresh, and plentiful. The staff including cook, table staff and wandering supervisors were very sharp - all the time. The coffee there was always ready before opening in the morning, for me usually around 5:30 and they have a few offering for the early bird who arrives before official opening time. Breakfast was probably the strongest meal of the day for the Getaway including several visits to O'Sheehans where table service was provided. Breakfast there was precise and the food was good - for breakfast. However, the staff seems way overtaxed if trying to dine at the bar tables in O'Sheehans and on two visits we sat watching people who had arrived after us get waiters arriving not only to take their drink orders but fill them and then take meal orders. On the second visit I clocked our wait from time of arrival until a waiter came to take the order at 37 minutes. Remarkably, for that visit, two of the floating supervisors stopped by to say they would get us some service. I do not think the waiters were ignoring us, they were just attending to the people right in front of them and had no way of knowing others had been waiting longer. On the main, dining in O'Sheehans is not a great experience as there is often some kind of very loud event going on in the adjoining area. All kinds of trivia, and such silly stuff is fun for many, but really a lot more then I liked as no possibility of a chat with friends while having a drink or meal there. Overall, I would rate dining as better then Denny's or maybe Perkins. But, not reaching the level of very consistent food and service of many of the National Restaurant chains. They were certainly not at the level of other cruise companies that lean towards better breakfast selections as one might find in a good European or Asian hotel. For the kids, this was an attempt at a family vacation including two grandchildren. There were not a great many children on this cruise in late Nov, early Dec as one would expect at holiday or summer cruises. The rope, wall and water slides were really well done and very popular with adults and kids. I saw children as young as 6 or so on the rope course and they loved it. It is very well designed with a variety of challenges and all can be completed, even by 68-year old like me. The staff and equipment are all in excellent shape. The harnesses supplied all appeared very well maintained and not showing the wear of great many people using them. They get people into the rigs and make very good adjustments so the person is both safe and comfortable. Further, there are sufficient staff up in the rigging to be sure all are safe. They encourage all with great enthusiasm. The same kind of well considered staff and equipment for wall climbing where they supply both the shoes needed for the event as well as harness. The kid pool had lifeguard and other staff very close, constantly insuring children were well attended. There was plenty of staff all around the water events so splashed water was constantly being squeegeed so decks dried quickly. Plenty of wait staff as well for drinks and other needs. I saw plenty of chairs in both sunny and shaded areas so there was something for those looking to toast their buns or those looking to just nap and not cook.. Our grandchildren did not like the kid's clubs and wanted out when place there and essentially found it uninviting. I can't report beyond that. But, if one can't get good place to put a 7 and 10 year old, they must be more on the ball parenting. Thus, no adulting time available. For us, it was an issue. I can't report experience of others. The casino was a very busy place and the darn smoke was bothersome. Unfortunately, if we were at one end of that deck and wanted to go to the other end of the ship, it was walk to through the stink or go down a floor and then back up on far end of ship. Interesting that the stench only came from a few smokers as most people were not smoking. We do not like smoking and that alone would encourage us to find another cruise line. But, I did see that those gambling were happy with the dealers and heard they got good help learning how to play from very nice, friendly staff there. I did not see many waiters in the casino areas though. Frankly, I wish the casino were at some end of the ship where we never had to travel unless we wanted to play. I also did not like taking children through that area. But, to get from here to there on that floor the alternative, down a floor and then back up again. . . The internet was a frustration at times. We paid for one of the pricier packages and then had to pay another 10 bucks for the onboard package so we could send text messages or call each other in our group. That second thing also delivered the whole daily schedule so we could see when a show or event was happening with a couple clicks. But, the internet was down for most of one day and a visit to a grossly over worked IT guy got a credit for one day of internet to the bill. The internet was also failing on the last day at sea and I was unable to find out what was playing at the different entertainment venues with the system. When a line would form at the IT desk, or any of the other desks, other officers would jump in and help people in the line so it was not just wait for all to reach the desk. Generally, I saw most people at guest service desk, IT desk and other such places move quite fast. Overall, most of the people serving on the ship were extremely helpful and kind. Water, water, water - I hate it they way one has to pay for a drink of water. I have traveled on other companies and they hand you a bottle of water when you are leaving the ship on excursions. They don't charge a penny for water there. On the Getaway they are constantly pushing to get another nickle. From the water to the same paintings we saw on an Alaska cruise four years ago, to 'specialty restaurants' to excursions we found for half price from local companies at places we were visiting. I can understand some of this effort to upsell us, but at least make the upsell worth the money we must pay. Banning us from bringing a single bottle of water onto the boat was an insult! The mickey mouse explanation about why you have this policy is an insult as well. Bars, there are lots of them and you can find some place to sit and enjoy a chat or just chill. There is also a nice little library hidden down a corridor and many other little surprises here and there. Sadly lacking is tea time which we have always found a great break in the day. Oh well. I found the four ports inadequate. They appear to have been selected to try to carve our safe places in regions where most places are not so safe. It takes considerable time to cross on ferries and or buses eating up already limited shore time. My daughter rode bus for more then five hours in an 8 hour excursion. Once you have seen a stretch of remote scrub trees, more of it is not informing. Mostly the limit for me was the short period we were allowed onshore for all the time we were with the Getaway. On most of our previous cruising, the venues were the main event. High points on this cruise was the Belize spice farm and gardens and the Cozumel shopping excursions. We also did a salsa making and salsa dancing excursion through NCL that was pretty bland for the time required. I'd have liked to have more time on shore on all the locations. Comparing these ports with Venice, Barcelona, Pisa or even Bergen, these fall far short on real content. But, the tour guides provided on NCL-sponsored excursions and those we booked independently were all excellent. Leaving the ship was simple. The billing system is fast and accurate accounting for any expenditure immediately. From a cupcake for a grandchild to our excursions, every entry was correct and easy to understand. Further, we could review our billing on the TV screen in the room, just press a few buttons. Or we could use the NCL application on phone to review the bill. We rolled our own bags out and were in cabs within 15 minutes. Overall, I am glad I took this cruise, but I would not recommend NCL Getaway as worth the time or money expended. Read Less
Sail Date: November 2018
My sister chose this cruise for her 50th birthday celebration, and the itinerary was western Caribbean and a nice one. I normally cruise with Celebrity so the comparisons or incomparabl my sister chose this cruise for her 50th birthday ... Read More
My sister chose this cruise for her 50th birthday celebration, and the itinerary was western Caribbean and a nice one. I normally cruise with Celebrity so the comparisons or incomparabl my sister chose this cruise for her 50th birthday celebration, and the itinerary was western Caribbean and a nice one. I normally cruise with Celebrity so I can’t compare the two lines and I won’t. The service on Norwegian was lackluster at best, I have a deluxe drink package and every night at dinner I had to go out to get my drink because the waiters and the servers weren’t around to serve the drinks. The service at bars was quite slow, even though there were a number of bars the bartender seem to move a little slower. I was disappointed that there wasn’t a nightly performance in the theater but I did enjoy the two shows that they did have. I Wasn’t able to get into the dueling piano show nor was I able to see the comedians so that he was a little disappointing. I did enjoy the escape room event and we were able to see the cirque steam shower which was really a great show as well. The food it’s self on Norwegian in my opinion was Horrible, the flavors weren’t fully developed there was something off with almost every meal that we had which was unfortunate. We went to Cagney’s steakhouse,we ate in the main dining room, the Tropicana and the Steam Show. We were told that we couldn’t wear shorts to any of the dining however there were a number of people there that were wearing shorts. If that was the case that of been great to know because we like the free styling, casual atmosphere of the ship. The service on the ship was extremely lackluster as well, on port days we were able to come back a little earlier and I thought we would be able to go on the ropes course but that was close down along with almost every other bar on the ship was close down during port days, we weren’t used to that either and that was a little disappointing. The trivia games could’ve been a little better also, I’m used of righty of trivia which they had the same basic morning general trivia and a few other trivia is like flags of the world but nothing too interesting. We thoroughly enjoyed our short excursions, which was booked through Norwegian I think they did a really excellent job with the variety of sure excursions. We did private beach, we went dune buggy riding and we rode quads as well that was fun. The ship it’s self is beautiful, your Tina Marie is nice, the cruise director and staff were friendly but perhaps Norwegian is not my cup of tea. Read Less
Sail Date: November 2018
We love the staff and love this ship. The food is good, especially in the specialty restaurants. Buffet isn't great, but you can always find something to eat. You wont go hungry. This is the first time in a mini-suite, and loved the size ... Read More
We love the staff and love this ship. The food is good, especially in the specialty restaurants. Buffet isn't great, but you can always find something to eat. You wont go hungry. This is the first time in a mini-suite, and loved the size of the bathroom, especially the shower. Roomy with 6 jets! Enjoyed the entertainment- Didn't love the itinerary- Western Caribbean cruise with 2 stops in Mexico, Honduras and NCL private island off the coast of Belize. Prefer to stay on the ship- I just love ship life- Enjoy the activities- love having the unlimited drink package- Happy to stay onboard with a good book, sitting in the sun and drinking delicious mojitos all day! Met a lot of nice people- Had a fun slot pull. Won some money in the casino. Great relaxing vacation. Embarkation and Debarkation went without a hitch. Onboard by 11:30AM- Debarkation Took about 10 minutes to get off the ship and through customs - Everything went like clock work. The best part about NCL is the staff- they are all so happy, friendly and helpful. And love the freestyle cruising- No set dinner time- lots of options, No long pants requirement for dinner (Hubby doesn't even pack a pair!) For these 2 reasons- we are partial to NCL. Read Less
Norwegian Getaway Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.9
Entertainment 5.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.0 3.7
Enrichment 2.0 3.6
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 N/A

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