Our tour director referred to our trip as the cruise from hell, so i am not exaggerating. The customer service aspects of how Viking dealt with a catastrophic A/C failure on its ship during a heatwave was telling. First deny the problem, than deflect the blame for the problem, then distract the passengers from the problem. Fixing the problem should have come first. An apology and acknowledgement ...

With all the hype of the Viking River Cruise line, I expected more from the cruise. While it was relaxing, and very scenic, there wasn’t much to do on board. No exercise room, just a small walking path on the upper deck and that was not accessible for almost 3 days as it had to be closed to go under the bridges. Not to mention nowhere in their advertisement did they mentioned that we had to go ...