Well, first of all, we did not cruise on Scenic Crystal but on Scenic Jade. Obviously this website has not caught up with the late change. We believe the boats are more or less identical but, obviously, any comments on here refer to SCENIC JADE, which is the boat we actually cruised on. Our (very short) cruise was great: lovely "cabins" with a king-size bed, all mod-cons and a balcony with a huge ...
Pre-Cruise: We were among the group of Scenic passengers impacted by the ransomware attack on Scenic’s website in February 2022. Based on positive reviews on CruiseCritic, we took the leap of faith and made our final payment in March. The hack put the Scenic website offline for about 6 weeks, and holds to reach an agent by phone took hours. We ended up calling Scenic two weeks before departure ...
Unable to get hold of anyone at scenic prior to the cruise for some up to date information on Covid testing. Several emails and phone calls going unanswered but then email received one day prior to sailing. Too late to be helpful.
All aboard and then we had noise problems coming from somewhere in the boat (not other people) and had to change cabins on night 4 as the "fix" they tried after a ...
The Scenic Jade experienced a trip interruption due to mechanical failure 5 days into the cruise. I won't go into all the ensuing inconveniences, but even before that, we were unimpressed with the food and overall adherence to the schedule.
On the plus side, our cabin was comfortable and the complimentary laundry service was very good.
We only used the advertised butler service once, but it ...
In 2015 we sailed with Scenic down the Danube from Budapest to Nurenberg and it was 5 star. Unfortunately, I cannot say the same about this cruise. The difficulties began even prior to leaving home. Their website was basically out of commission for months, and phone contact was nearly impossible. When you were able to get through on the phone after waiting for hours, it was clear that Scenic ...
The whole event was a disaster form beginning to the end. Even when the Jade broke down with engine failure towards the end of our trip to see the Dutch tulip fields, it was not the worst problems with which had to engage.
My wife & I have traveled previously by sea & river, mostly thanks to Silversea & Uniworld both excellent. The vast majority of our unfortunate fellow passengers on the ...
The cruise started off really good and we were just getting into it, when the ship had engine failure. Whilst that is not necessarily the fault of Scenic as these things happen, its how it was dealt with. We had to immediately pack so that evening was completely ruined. We spent all the following day on and off the coach so the hotel could be sorted and we didn't know where we were going until ...
We chose this pricier cruise as a treat, expecting high levels of service and choices along the way. We were patient with rather shambolic service, as they were a new tea, and very pleasant.
Odd noises specific to our cabin caused disturbed sleep, but we were about to enjoy a change of cabin when the engines broke down( it had only been in service for 10 days since lockdowns).
We couldn't ...
Everything was well planned and executed. The ship was spotless, the food was amazing, plenty of choices, the breakfast and lunch buffets were well stocked, hot things were hot and cold things were cold. Dinner was an event every night. There was something for everyone. Special requests were honored. We didn’t use room service but I was told by people that did that it was also very good.
The ...
Our ship was changed from Ruby to Jade - same layout, same design, same cabin. The cabin was spacious enough. Lots of storage.
Having the balcony window move up and down allowed for fresh air and picture taking.
Found the wine selection wanting.
Not terribly impressed with the meals. One that stood out: the herb encrusted lamb was delicious. Ordering off the breakfast and lunch menus ...