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4 Helpful Votes
Sail Date: August 2018
Other reviewers have referred to the debacle that was our boarding in Shanghai. A two to four-hour wait in the Asian heat was just the beginning of our worst cruise of more than twenty so far. This ship is shockingly, badly designed. ... Read More
Other reviewers have referred to the debacle that was our boarding in Shanghai. A two to four-hour wait in the Asian heat was just the beginning of our worst cruise of more than twenty so far. This ship is shockingly, badly designed. On board there is no sensation of being at sea, due to the enclosed nature of all of the public areas. There are not enough lounge seats for more than 3500 passengers and none with a sea view. Those on board were aged and infirm. They were also cranky and demanding of the very friendly crew. Many times we saw people with walking sticks and even electric carts just fold up and walk as well as the rest of us. This is not the fault of the ship. But - our usual Crooners Bar was horrible. On past Princess cruises we've danced till dawn with fantastic performers but this ship has an overly-lit room divided in half by a wall and one half has no connection with the performer. It was previously a 'high-rollers' gaming space and has kept the stench of cigarettes. We missed having sail-aways from a bar with a view. The busy, windy and noisy Wake View Bar is completely inadequate for pre-dinner drinks. The only food we enjoyed was in two specialty restaurants - Crown Grill and Harmony, though if you don't have six for the cellar room in Crown you'll sit with blinds down because the lifeboats are outside the windows. Whoever designed this awful ship? The closest we got to the ocean, other than from our own deck 12 balcony, was from a small window in Vines bar and you might be in any dark bar anywhere in the world - and it was 11am! La Mer French restaurant should be avoided and was empty for most of the cruise. It sits above the only dance floor and loud band on the ship with nothing to separate it from passing foot traffic. We booked online ahead of the cruise for a celebration dinner but when we saw the location we asked several days ahead for a table as far away from the noise as possible. We were told it was 'first come, first served' starting at 6pm although we had been given only one booking time, 7.30pm. We made the mistake of dining there and the noise was deafening. Food otherwise was ordinary and frequently cold. Breakfast once took more than an hour to be served in the dining room. The wine list reduced every day. We had excellent waiters in Allegra for traditional late dining and the efforts of the crew to keep us going were obvious everywhere. Shops were boring and either ridiculously expensive or bargain-priced T-shirts, with nothing in between. We did not take any ship's excursions, since they were too expensive and we'd previously visited every port. Disembarkation in Sydney was the best yet and well-organised with helpful porters. Read Less
3 Helpful Votes
Sail Date: August 2018
I will start with the positives - disembarkation at Sydney was fast and efficient. That's the positives taken care of! So now the ship and the cruise! The ships main problem is too many passengers and not enough public areas - so ... Read More
I will start with the positives - disembarkation at Sydney was fast and efficient. That's the positives taken care of! So now the ship and the cruise! The ships main problem is too many passengers and not enough public areas - so it is ALWAYS busy and finding a seat is not easy. Embarkation took over 3 hours for most people thanks to total disorganization at the port. At meal times with any time dining we were given a buzzer and told to come back when it buzzed - 40 minutes later it buzzed, so any time dining doesnt mean any time you want to dine, it means any time they want to seat you. The dining room was not full, they kept a lot of tables empty! Entertainment. What entertainment? In over 3 weeks there were just THREE stage shows with the singers and dancers and the rest of time they had VERY mediocre performers - for example an Asian Harmonica player had the first nights show in the theater and you have to ask yourself how entertaining could half an hour of a Harmonica player be? I will give you a hint, people were walking out after one tune and by the 4th more had left than remained! He also performed in other areas across the ship for the next week or so and the other artists that featured from then on were about as 'good'! The on board singing group were totally lacking in enthusiasm and ability. There is NO promenade deck! NEVER been on a ship without a deck to sit on and walk around the entire length of the ship - but Majestic doesn't have one. WHO on earth approved THAT design error? The coach supplied for our one Princess shore tour was old and smelled of petrol. We had trouble hearing the guide over the noise of the engine when it idled and the trip ended in a smelly awful market having driven past the beautiful shops of Orchard Road in Singapore. When our Mini suite balcony door was open, there was a hideous howling sound which made it impossible to leave it open at night. The noise was pointed out to the cabin steward on the first morning and yet was not fixed till the 18th day!! Our cabin was rarely cleaned before lunch and our friends cabin had a continuous smell of stale urine from day 1. This on a relatively NEW ship! Wines ran out long before the cruise ended and the one remaining red wine by the glass, a nasty, inferior and over priced drop was desperately offered from that point on. The wines werent even restocked when we made landfall. So many people tried to use the laundry to get tokens for the machines, but more often than not it charged their cruise card and didnt deliver tokens. I waited 40 minutes in the laundry for someone who I was told 4 times was on their way to arrive before giving up! An Elite member, who have their washing done for them as part of their loyalty program, was using the laundry on one occasion when I was there because she said it had taken FIVE days for her wash to come back when they sent it for the service wash - so much for loyalty. Having previously cruised with Princess we looked forward to the usual facilities and service and found neither up to their usual standard. The balcony on Majestics Mini Suite is substantially smaller than their other ships and despite the ship being less than two years old it felt shabby. When advised of the problems we had experienced, Princess offered us a pathetic $250 each towards a future cruise in compensation, which we turned down as it is clear Princess has lowered its standards across the board and none of their ships will be as they once were. So in closing, avoid Majestic Princess at all costs. AVOID Princess or severely lower your expectations because they are heading down the same road as their partner P & O. Read Less
3 Helpful Votes
Sail Date: August 2018
Spent 22 days on the Majestic and wish we had not spent a single night on board. The boarding was hell, the food wasnt very good and the any time dining simply didnt work out. Unless we ate at 5.45 we would have to wait ages for a ... Read More
Spent 22 days on the Majestic and wish we had not spent a single night on board. The boarding was hell, the food wasnt very good and the any time dining simply didnt work out. Unless we ate at 5.45 we would have to wait ages for a table even though they werent all full. The entertainment was so bad we only went to 5 shows over the entire three weeks and the Princess cruise dancers and singers only performed 3 times over the entire period. What a joke on a cruise ship. So many things didnt work as they should it is hard to remember them all. Several types of wine ran out and werent replaced even when we docked. The laundry token machines were always empty but still charged our cabin for the tokens we didnt get. Our room was only clean on the surface and was never tidied till lunch time each day - obviously the cabin steward had too many cabins to look after - probably due to a shortage of staff. The balcony door impersonated moaning minnie or a howling Banshee when it was open forcing us to keep it closed and make the extra payment for a balcony over an ocean view a total waste. Despite all that, Princess thought the problems we had had were worth $250 in future cruise deposits for each of us but if we wanted to accept their offer, we would have had to write back to them 16 days before they sent us the offer. I am one preferred customer (platinum) who will NEVER be traveling with Princess again. Now where is that phone number for Celebrity? Read Less
5 Helpful Votes
Sail Date: August 2018
This was the floating Nursing Home! Unless you are a Senior Citizen don`t go on this ship. We are not exactly young ( 55) however the average age of passengers must have been 75 plus.Entertainment was poor although it probably suited the ... Read More
This was the floating Nursing Home! Unless you are a Senior Citizen don`t go on this ship. We are not exactly young ( 55) however the average age of passengers must have been 75 plus.Entertainment was poor although it probably suited the older passengers. Food was very average with same choices in the buffet every day - very little change to the menu. Bar / waiting staff and stateroom attendants were fantastic which was a positive! The theatres weren`t big enough to accommodate the number of people wanting to watch the shows with many having to stand. The ports of call were good. The embarkation process in Shanghai was the worst we have experienced with lack of communication from Princess and terminal staff as to why passengers were waiting out in the searing heat for over 3 hours. Disembarkation in Sydney was the best - lots of ground staff who were friendly and willing to assist Read Less
16 Helpful Votes
Sail Date: June 2018
• Bitten by beg bugs. • The European staff consider my sea sickness to be a contagious disease and warned me to stay in the cabin for the next three days. • I suspected my nausea was caused by the mango sago pudding I ate in ... Read More
• Bitten by beg bugs. • The European staff consider my sea sickness to be a contagious disease and warned me to stay in the cabin for the next three days. • I suspected my nausea was caused by the mango sago pudding I ate in the International Cafe. Two of my friends also have the same symptoms. • No free coffee at Deck 5 International Cafe, they sarcastically asked us to get our coffee from Deck 16. They spoilt our mood to enjoy our tea time. • The public area was always noisy, MC shouting all the time. • All free restaurants need to line up. • The ship rocks all the while. • No one is able to find the gym center. • The walkpath to the restaurants were confusing and unfoundable. • The food from the Buffet Restaurant is exactly the same in Fine Dining restaurant. • By 8pm, they are not selling ice cream anymore and the food from the restaurant was even lesser. • They want the cabin back by 8am by knocking the door which it’s too early. • Hygiene issue: buffet restaurant cleaning staff swiping the floor and cleaning up the dustbin in front of us while we are eating. • Not serious in enforcing hand cleaning before meal, too few stations to wash hands. • The staffs are not professional. Read Less
5 Helpful Votes
Sail Date: May 2018
From embarcation in Shanghai, where no one from princess could be found. You had to shove and push your way for over 500 metres inside terminal. People in wheelchairs pushing there luggage through the terminal with not even 1 staff member ... Read More
From embarcation in Shanghai, where no one from princess could be found. You had to shove and push your way for over 500 metres inside terminal. People in wheelchairs pushing there luggage through the terminal with not even 1 staff member from princess to even tell you you where in the right terminal! No queues, just passengers pushing and shoving. The captain blamed the late arrival of the ship. The real reason, princess crew to lazy to help, and couldn’t be bothered to send anybody to take luggage on outside of terminal , staff to help people to properly que up, or just to direct people to right terminal! Most passengers only found the right terminal because they went to terminal 1 where another ship was embracing passengers. I have to tell you that the 3 terminals are probably 1 kilometre apart!. We took 3 1/2 hours to board, others took up to 5 hours to board. This ship was a nightmare. Don’t be fooled. This ship has no public space to the amount of people she carries. Everywhere you go there are no seats to sit. On sea days you que for everything, from a cup of coffee, which takes more than 1/2 an hour, then you can’t find a seat to sit down..The grand class ship has double the public space than this ship. The food suffers the same problem, they can’t handle cooking for over 5000 thousand every meal. The food in the main dinning rooms and the buffet is very poor quality. Ships have gotten bigger, prices have come down, something has to give? If you cruised 15 years ago, and compare with what you get now. It’s like night to day! The service is exactly the same. How do they find staff for all these ships there building each year. Most of the staff don’t speak English which is a bit of a problem when most of your customers only speak English. The ques at the customers service desk for the first 5 days had to be seen to be believed. They weren’t there to say how good a job they were doing! My balcony door was broken and couldn’t get it to open. It took 3days and several phone calls to staff who barely spoke English, for them to come to fix the door. After reading the reviews on cruise critic about this ship, princess should be ashamed to have this ship in there fleet. To anyone who think this was a good ship,you need to wake up, don’t listen to there crap about how good they are, which they drum into you from the moment you walk on. This cruise is a nightmare! Read Less
44 Helpful Votes
Sail Date: January 2018
I have Platinum status with Princess Cruise so I am not new to cruising or cruising with Princess. I was in China earlier this year. I noticed Majestic Princess was docking at the port. As a last minute decision, my wife and I booked a ... Read More
I have Platinum status with Princess Cruise so I am not new to cruising or cruising with Princess. I was in China earlier this year. I noticed Majestic Princess was docking at the port. As a last minute decision, my wife and I booked a 4 night trip from China to Japan on Majestic Princess. I found out the hard way. Princess in Asia market is actually a different company and unfortunately management in Asia market is very poor. Booking - In Asian/Chinese market, you cannot book your travel with Princess or your US agent. Chinese agencies prepaid for a block of rooms and manage the block on the ship. Not a big deal but it is very different from normal Princess ships because the ship/hotel management does not directly interface with you while you are on the ship. You have to interface with your travel agency's representative on the ship. Embarkation - The embarkation process was a mess. Princess cruise does not manage the process. The process is delegated to each travel agencies and port employees. while we were in the gangway. The travel agent demanded for our passport. I asked why they told me it is a Chinese government policy. We did not feel comfortable to give them our US passports while we are in a foreign country. I refused to gave them my passport. The travel agent threatened that I will not be able to board the ship. While since this is not my first time boarding a Princess ship. We basically ignore the travel agent and walked on-board like a pro. Ship crew did not say a word. But keep in your mind, rest of my group went through the trip without their passports. Stateroom - our room has a balcony. The door was locked by hotel staff. I asked them to open it they refused to do so and told me it is too cold outside. Mind me, I was on a number of Alaska cruises. Not once I was denied balcony access by this reason. We end up complete the trip with a balcony room without access to the balcony. Our room looks nice but we did not have basic supplies like toilet paper. I had to repeatedly request it but the steward very slow on refill it. We end up had to go to public restroom and take toilet paper from public facilities. The layout of the Stateroom is nice and has more space than other classes of Princess cruise ships. Bring your own toilet paper. no kidding Staff - My guess is Princess is using this ship as a training ground for its staff. All staff from all departments looks green. They speak very little English and Chinese. Staff at Purser's desk does not speak English at all. Generally, we had difficulties to communicate with hotel and restaurant staff. Dinning - Very different from your normal Princess cruise. You cannot reserve your dinning tables. Everything is first come first serve, which isn't a problem but Chinese culture does not respect waiting in line. Restaurant staff made no effort what so ever to maintain the waiting line. Your average wait is hours to just get into the dinning rooms. I got a feeling this is done by design so that more people use the buffet. There was no formal nights, not special featured menu. Food is so-so. Entertainment - By this point, my expectation was very low but it still manage to surprise me. Staff made no effort to maintain the order. In theaters, one person would occupy multiple seats throughout the performance. People would walk on seats just to beat you to the empty seats. The only way you can get a seat without getting into a fight is to be in the theater hours before the show. Public Area - It is a Royal class. But this ship is design for Asia market only, which really means, small atrium, fewer public area. all the space is used for state rooms. It is not the same as Royal Princess. I felt like a sardine in a can when I was at public area. I never experienced that even on smaller (grand class) Princess ships Excursions - None what so ever. Princess does not provide excursion services on this trip at all. It is delegated to the travel agencies. In my case, we were hauled to a shopping center and a city park in Japan. You don't even have an option if you want to pay for it. At this point, I was royally fed up. I just left the tour agent/guide and went on explore on my own. At which point, she threatened me that I won't be able to get back onto the ship. But luckly, with my US passport and basic Japanese language skills and google translate, we had no issues while we were on our own in Japan. Crew had no issue to let us back onto ship. Just make sure you reserve more time for getting back onboard. Waiting in line is just not a part of Chinese culture and you will be surprised by the things people are trying to smuggle back on board. Special Surprise - After I am back to United States, the cruise trip did not appear on my travel history. I promptly contacted captain's circle. At first, they had no record of this sailing. I was instructed to send some pictures as proof that I was onboard. I did so. To my surprise, according to Princess's manifest they HAVE NO RECORD OF WE WERE EVER ON-BOARD. My guess is and it is only a guess, the ship's manifest was just fudged by each of the travel agencies. Princess and Majestic never had a true passenger manifest. That's right folks, if you gone missing during this sailing. You are never on the ship. No liability for Princess if you die or gone missing during this trip. Overall - Do not assume Princess Cruise is what you think of in Asia market. It is a different company and different experience. Majestic Princess is dedicated to the Asia market. I would avoid this ship. Read Less
41 Helpful Votes
Sail Date: June 2017
We have done quite a few cruises with Princessand have been delighted with them . The new majestic was something we were looking forward to . Unfortunately we found it very boring and was glad to get off . When asked why things were ... Read More
We have done quite a few cruises with Princessand have been delighted with them . The new majestic was something we were looking forward to . Unfortunately we found it very boring and was glad to get off . When asked why things were not happening we were told it was meant for the Asian market even though Australian, British and Americans were the largest crowd on board . Sail away parties was obsolete and very rarely did a live band play on deck so we could all have fun ,the deck space was also very small.The outdoor cinema was okay but having to watch constant repeats of music videos was poor. The majectic was suppose to have the best of the best but I think they have missed the mark . Sun lounges were constantley in the sun no shade area , unless you wanted to sit at a table with chairs . Very uncomfortable and uninviting . Zumba was done on an open deck in the extreme heat. The entertainment was poor . The cruise director and his staff seemed only able to do trivia. If this had been our first Princess cruise it would be our last . The indoor pool smelt so bad of chlorine and in the evening this area became the disco which did not work. The cruise tours were very expensive and the one we took was very rushed therefor we cancelled other tours . Overall the experience was not good , I think Princess has got this one all wrong . Read Less
42 Helpful Votes
Sail Date: June 2017
After taking 4 previous cruises with Princess, we had high expectations of the new Majestic Princess having sailed on her sister ship the Royal Princess, also the Sun and Dawn Princess. What a dreadful let down, now having Platinum ... Read More
After taking 4 previous cruises with Princess, we had high expectations of the new Majestic Princess having sailed on her sister ship the Royal Princess, also the Sun and Dawn Princess. What a dreadful let down, now having Platinum status we were looking forward to a speedy check-in, wrong, it took two and a half hours as they did not have a card for us (prior to setting of were TOLD we had an upgrade to a junior suite, all well and good till we found it was under the pool area so we declined and said we wanted the cabin we had booked last August and were told that we would indeed have the one we booked) Cabin OK en-suite minuscule, cabin steward very good. Ship fitted out for Chinese market not European market. Food in Market Place Buffet was terrible,, had better in transport cafes, badly laid out nothing grouped together you spent ages trying to find food (eg rolls opposite end from soup etc)Food was never hot , barely warm, meat always under cooked, veggies same, could always see next day dishes which seem to have been made up of leftovers from previous day, poor uninterested service, some fruit on display such as rotting black bananas out of cool room, other brown fruit on display, though some good fresh cut fruit available. Lots of greasy Indian food and USA stews. We opted for Allegro restaurant fixed early sitting but found food not well displayed on plates and indifferent service, after a few nights started going to Anytime Dining and found the food was much better there though service hit and miss. Entertainment worst ever, a few good shows in the Princess Theater but bad ones too, only 1 full show a week which was good but the Chinese juggler, please this is supposed to be first class entertainment? I think not also at least 4 Tribute shows and a runner up in a Philippines talent show, shame on you Princess. No shows in the Vista Lounge, what a waste, no Wheelhouse Bar no entertainment on deck except a film in the afternoon and one at night which blasts you off the deck and who wants to sit in high heat and humidity. The library was just about non existent and only 2 computers for 3,500 guests (not everybody has a Kindle or I Pad computer) The shops available were so high end big names that no one went in them. Enormous Karaoke room no one used, heaps of trivia which questions apparently they recycled so that people who got on at the start of the cruise won all the time. Planks on the deck of a man made compound so you burnt your feet, no loungers in the shade as the sids under cover where you used to be able to lay and relax now all table and chairs, also the tiles in front of the Hollywood Pool lethal when wet like ice as I found out when I slipped and hurt my knee, the Hollywood Pool all enclosed stunk of chlorine.. As to disembarkation in Shanghai, what a farce, all colour coded bags and deck numbers totally mixed up, it was a case of find your case ff you can. The trips were very expensive and very badly organised out of all the trips we took the only good one was in Japan to a national park. The guides on the others were woeful and harped on about their "supposed families"they must think westerners a bunch of idiots.I am surprised there complaints box was big enough to hold them all, most people we talked to felt the same as us, on the positive side, we did at least have a good rest and met some very nice and interesting people. We have heard that the Majestic Princes will be sailing out of Sydney next year, if this is so, then the ship will have to have a complete refit as Australians will not stand for this standard of food and entertainment,. This cruise has certainly put us off cruising and will be a long time if ever that we go on another cruise and you can bet it wont be Princess. A very expensive flop. Read Less
13 Helpful Votes
Sail Date: June 2017
to join a Maiden voyage to great oriental locations The crew were very competent and the navigation faultless The staff were friendly and tried to satisfy our needs The ship facilities worked very well I participated in a ship ... Read More
to join a Maiden voyage to great oriental locations The crew were very competent and the navigation faultless The staff were friendly and tried to satisfy our needs The ship facilities worked very well I participated in a ship tour and it took 3 hours (cost US$150.00) - group of 10, Very interesting, unfortunately no cameras allowed but we all received 3 group photos The bulk of the food ingredients are all frozen & not fresh from the paddock/sea, strait to the kitchen, so although the food looked great, it seriously lacked flavour and vitality For a vessel of this size the internet cafe had only 2 computers and one printer and the library was minuscule - Personal internet time was slow speed and VERY expensive The shore excursion packages resulted in massive queues and long wait times thereby wasting the limited time available - the pre port lectures were generic and therefore of very limited value - no pre assessment of the various passenger needs was attempted Disembarkation plans for Shanghai looked Ok the night before, BUT was a shambles Read Less
Majestic Princess Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Enrichment 3.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0

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