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1 Helpful Vote
Sail Date: January 2019
Missed ports last cruise due to bad weather. This cruise was very good, only problems were greedy people keeping reserved seats for shows, policing by ship should have been better. also many People entering pools and spas, did not shower ... Read More
Missed ports last cruise due to bad weather. This cruise was very good, only problems were greedy people keeping reserved seats for shows, policing by ship should have been better. also many People entering pools and spas, did not shower as requested by signs before entering,. Shore excursions from ship were good but a bit expensive as was the, price of drinks, could not see the duty free or GST exemption reflected in price. Buffet set up is messy as is trying to get a table, service in buffet area not very good. Movies in cabin were a bit dated and there was no current shows. The area for Elite passengers to get together each evening has been moved from Crooners bar to Vista Lounge a better idea, except that if you have formal dining at 5-15 pm it is hardly worth while attending hours shoul be advanced by a half an hour to give you a chance to enjoy yourself instead of rushing ir not going. Princess Happy hour has disappeared, where for an extra dollar you could buy a second drink, Not Good. Photographers are a nuisance,. always trying to push there product as is Effey, the spa, and fine art sales. you get the feeling they are after your money all the time. Read Less
5 Helpful Votes
Sail Date: January 2019
Embarkation: Got on and found the water to be $6.50 for a 1.5 Lt rip-off And all beers to be $8.75 per stubbie Day 2: International bar Went for early morning coffee at 6am, which was very weak and bitter and order was made ... Read More
Embarkation: Got on and found the water to be $6.50 for a 1.5 Lt rip-off And all beers to be $8.75 per stubbie Day 2: International bar Went for early morning coffee at 6am, which was very weak and bitter and order was made wrong by Milan. He did remake it for me but no better. For next 5 days the coffee was the same and my order was stuffed up each time buy the same barista and needed him to remake it each day. I noticed every one who ordered coffee their order was stuffed up as well on these days. I think retraining is needed their. So I did not waste any more money on coffee. Was also told at least twice about 4.30am that I would need to come back at 5.30am to get something to eat. So much for a 24 hour snack bar. Bars: It was observed that at all bars they were not putting a full nip in mixed drinks ( jack daniels & coke ) when question about it the staff were happy to call people a liar. So no more money spend on over priced low quantity drinks. Most bars told us that ice water is found in the market place area and that’s where you should go to get it. Lotus spa: On day 1 we bought the enclave pack $299.00 it was a great place but needed to stop going their for hygiene reasons and no protection from germs being spread by other passengers. Found a passenger using the hair drier to dry his private parts. Did not find any hand sanitiser on entry or near the self serve water. Constant hard sell by staff was annoying. They were sending out advertising material to the room and instructing it be placed on our bed in our staterooms which was done without knocking or knocking and just walking in which on 2 occasions we were in the room having a sleep or private time and we had some messenger boy walk in. This was unnecessary as their is a mailbox outside the front door no need to enter my room. As far as I no the room steward, maintenance and security are the only people allowed in my room with out my permission ( privacy laws ) We won some gift vouchers and made a booking for treatments but when staff found out about vouchers booking time were changed to a time when we would need to be at dinner which was unsuitable for us. Excursion: Found to be double or more than local operators prices, and had privately booked tours cancelled because princess forced them too by using stand over tactics. Some of these were booked up to 8 months in advance to secure our spots. The locals operators apologies but told us it was out of their control and princess cruiser were the ones who were forcing them to cancel us. Restaurant: Were very good and most staff excellent. Food servings a bit small and the food sometimes tough from over cooking or left in warmers to long, ice cream was always delivered half melted. No New Zealand wines on menu and all wines over priced. We also found the dress code was not enforced In the dinning rooms on formal nights with people allowed in in tee shirts and jeans or shorts. This was also the case at the platinum & Ellite captains circle party. The once high standards of princess has been lowered dramatically and at times I thought I was on a Sydney harbour ferry. Destinations: Dunedin and Fiords cruising canceled for safety reasons and Picton was put in to replace Dunedin but no replacement for a full day cruising the Fiords, this allowed the ship to cruise back to Sydney at 14 notts and that would have been a great saving to princess. At this stage we have not been offered any compensation. When I check the weather charts supplied by the captain the swell and wind was no higher than what we got on Wednesday in open ocean on our way back to Sydney. Which princess should have none about as the weather charts indicated that the bad weather that stopped us from going to the fiords was moving north and we would get it anyway. If we cruised close to shore we would miss most the high swells but this would not allow the casino or gift shops to open. This suggest to me that the ports were changed for lost income more than for safety. A large amount of passengers were also of the same opinion and wanted some compensation. We paid an extra $1000.00 per person to secure a balcony at the rear of the ship for the scenic cruising which we would not normally do, so we felt ripped off again. I pick this cruise at this time for the ship and the itinerary as it was advertised as going to fiords first but found out to late that it was going north island first to be able to change to a different departure date. Photos: Very little effort was put into have a nice background for onshore photos and found the quality of photography to be very poor. Even the formal and casual photos on the ship had little effort put in to make sure the photos taken were good, some photographers did not even check each shot after taking them to see if they were any good which resulted in poor quality and no photos were bought because of this. I wanted to buy a Nikon P900 camera but the price was $799.99 which I was told was duty & tax free but when I checked the price with my local camera shop near my home I found them to be priced at $698.00 including tax & duty. When I checked with Nikon in Japan I was told a price of under $600.00 Australian delivered to my residence in Australia. I ask them camera shop to price match and was told no. Another sale lost for your company. Casino: We went to play roulette and the sign at the table said $2.00 to $50.00 chips. But once we purchased chips we were told we must bet a minimum of $10.00 per each and every spin. So we cashed out and I have sent an email to the Australian gamberling authorities to investigate as this seems to be wrong to me and have never encounter this before on any of the 10 cruises I have done. Entertainment: This was found to be top quality but show times were not planned as good as other cruises we have been on with show times 8pm & 10pm. This ment if you were on late dinner you could only go to the late show and this made bed time after 11pm. On your other cruise ships show times lined up with dinner times so when first dinner sitting in the restaurant was on, the 1st show would be on & the same at the second dinner sitting ( 1st show at 6pm & 2nd show at 8pm) this allowed everyone a chance at getting a seat in the theatre and not have to go to bed late or miss the show, as some people would go to the early show and stay for the second show reducing the seating in the second show. Read Less
8 Helpful Votes
Sail Date: January 2019
The Majestic may be the biggest fleet of Princess, but it is the worst cruise ship and cruise experience I've ever had (and this includes the time I went on a cruise to Alaska - also with Princess - and we hit the tail end of a ... Read More
The Majestic may be the biggest fleet of Princess, but it is the worst cruise ship and cruise experience I've ever had (and this includes the time I went on a cruise to Alaska - also with Princess - and we hit the tail end of a typhoon and the waves were coming up to the 5th floor). Embarkation/disembarkation: The embarkation and disembarkation went very smoothly, so that's a positive. We were one of the first onboard and our room was ready for us. Left relatively on time and it was smooth sailing. Disembarkation was also very quickly and we were able to conveniently take a bus to the airport straight from the ship terminal. The ship itself: The layout of this ship is so disjointed and I have no idea what the designers were thinking with some of their choices. For such a huge cruise ship that can carry more than 3000 passengers, why in the world was the Princess Theater so small? I think it could only hold 700-800 passengers, and it was the smallest theater I have ever seen on the 6-8 cruises I've taken with 3 different cruise lines. You had to show up at least half an hour before show time for the less popular entertainment shows, and even when we showed up an hour early for the last night's show (a relatively boring magician with card tricks and not much else... oh wait, he also incorporated coins), half the seats were already full. There was an altercation next to us between 2 husbands trying to save seats for their wives, and another couple of women who told them that's wrong (which it is) and not right. The seats are also very tiny and narrow, considering the average size of most cruise passengers. The "library" consisted of a couple of bookshelves in the very crowded and tiny internet cafe, where there was a line of people who didn't know how to connect to the internet. It wasn't the kind of space you'd want to sit with a book - not that there were more than 3-4 chairs available for sitting in. The VIP lounge seemed like an after-thought; it was on the 14th floor amongst other cabins and next to the meeting room. I've been in VIP lounges that actually had a view and were places you'd *want* to go to. The casino was huge, but we didn't spend any time in there, and from the looks of it, neither did most people. I felt bad for the staff standing at tables hoping someone would join. Food/buffet: The buffet layout is also disjointed and weird. There wasn't much variety with the food, but they do love offering a majority of Asian dishes, and lots and lots of meat. Wish there were more pasta and vegetarian options, and I'm not even a vegetarian. At least the watermelon slices were yummy, although I wish they offered watermelon slices for breakfast as well, but they were only available for dinner.... which if you came to eat after 8pm, half the buffet closed and the options were limited to mostly.... slices of meat and fried Asian food. Buffet service: TERRIBLE. It's not that the staff were rude or crappy themselves (although a couple seemed like you were inconveniencing them by asking for something), but you could tell the ship must have been understaffed because just getting some water poured in our glasses or getting a refill of orange juice in the morning took a long time. Some meals, I'd be more than halfway done before someone finally poured us some water, unless we flagged someone down (which feels kind of rude and pushy). The juice glasses in the morning were so small! I don't know about other people, but when I wake up in the morning, I'd like to have a normal sized glass of orange juice. Then maybe the staff wouldn't have to walk around refilling glasses as often. It would have been more efficient if I could just pour my own juice or water. Stateroom: We had a mini-suite which had a large couch (which is good because we ended up spending a lot of time in there since most of the activities were catered either towards older people, gamblers, art auction lovers, and kids), but our balcony was so narrow! We set the thermostat to the lowest it could go to (it's just a dial so you don't even know what the temperature actually is), and it was still too hot. Woke up every morning in a sweat because it was so stuffy, and was a sweaty mess after showering and blow drying my hair. Opening the balcony only provided relief if it was a cooler windy day, but even then, not much help since it was mostly humid and warm most days. Steward service: Our beds were made, or turned over for the evening, and the bathroom was tidied, but the shower or the bathroom floor still had hairs in it, and you could tell the desk was never touched the entire time because you could clearly see the water stains from glasses, and fingerprints on the surface, so that was strange. Our steward was very nice though. Stateroom bathroom: Ugh. At least we had a tub, but the ventilation in there was terrible. Also, from the very first day when we first walked into our stateroom, there was an overwhelming smell of urine in the bathroom. I mean it was strong - like gas station bathroom strong, like someone had missed the toilet and pissed everywhere else. You had to hold your breath in there. We mentioned it after a couple days when it didn't go away, and they replaced our shower curtain and said they gave the bathroom a good scrubbing. The smell was still there. My dad reported it again to them (and we are not usually ones to complain about most things, which is why this cruise just felt like such a disappointment) and said it was probably a plumbing or ventilation issue, and the supervisor (who claimed there was no urine smell that she could smell... okay, so more than one person is just imagining things then? Right.) said she would tell the plumber to look into it. I don't know what they did, but after that the smell did improve, although it was smellier some days than others. At least it was more tolerable. They also gave us a free dinner at Crown Grill (which is good that it was free, because the filet mignon wasn't that tender and the food was less than memorable). The passengers: Encountered some rude passengers. Encountered a lot of bad elevator etiquette. Just horrible. I felt bad for older passengers who couldn't walk to the elevators fast enough because people would push the close doors button without waiting for others to get on. That said, the elevator layout was a little weird, and also the elevators were tiny. They say each can fit 20 people, but maybe they mean 20 small children. Our travels to the last port (Dunedin) and Fiordland Nat'l Park were canceled due to weather. I was so disappointed. I know there's nothing that could be done, but there's not much you can do to alleviate the disappointment of having travelled more than 6,000 miles to a destination where you can't see the thing you wanted to see the most (Fiordlands). They promised to "make it up" with "even more entertainment!" but didn't really deliver with anything worth writing home about. Overall, if this was the first cruise I'd ever gone on, I'd never want to cruise again, so I hope first time cruisers on this trip had better experiences/lower expectations. The previous cruise I went on (2 weeks in Greece and Turkey with Royal Caribbean) was beyond amazing and excellent compared to this - great service, great stateroom, great entertainment, a theater that can actually fit more than a third of the passengers.... I've cruised on Princess before (to Alaska), but will never cruise on Princess again if I can help it. We only chose this cruise because of the destination ports/timing/cost/availability, but I'll just try to think fondly of the ports we experienced, and not the cruise itself. Read Less
8 Helpful Votes
Sail Date: December 2018
This was our first Princess cruise. We chose it because we are booked for the 2019 World Cruise on Sea Princess, and this was a kind of "dry run" -- if one can have a "dry" run at sea! We are pleased we did it, as we ... Read More
This was our first Princess cruise. We chose it because we are booked for the 2019 World Cruise on Sea Princess, and this was a kind of "dry run" -- if one can have a "dry" run at sea! We are pleased we did it, as we learned a lot. We joined the Cruise Critic message board for this cruise, as well as the World one, and are so pleased that we did. At the meet and greet, it was great to fit faces to names, and have people to wave to in the corridors. We called ourselves the three C's -- Cool Christmas Cruisers -- and the three CCCs certainly fitted this ship -- though I am going to add more. It was Cool (the AC worked overtime, despite the cool weather), Clean (sparkling, in fact), and Colossal (it took us four and a half minutes to walk the corridor from our cabin the bow to the sternmost exit, which was the only way to the Allegro restaurant). It was also Confusing. By the 12th day people were still getting lost, myself being one of them. This can be blamed on a very poor interior design. The Piazza should be the heart of the ship, as the Atrium is on most ships we have sailed, but instead it is an impediment. It is also very noisy, as loud classes, such as Zumba, have to be held there, for lack of entertainment space. And the shops are not in an arcade, but scattered like an airport duty free area, making it very hard to walk through, when there is a crowd. I don't think they were doing much trade; I certainly didn't pause to browse. And then there is Culture -- lack of, that is. There is no card room, and the "library" is a set of shelves in the internet room. Bridge boards and bidding boxes were kept in the entertainment department, and put out in restaurants on sea days, for guests to use, unhosted. Games were played on the dinner tables, on top of the tablecloths. There was also a market held in a restaurant. I have strong reservations about this, which I have reported to the head Princess department in the US. Norovirus is the bane of cruise ships, and carrying publicly used material into the place where food is served is very risky indeed. There was little else of cultural interest. Two theatres, but no enrichment lectures. Each show is performed three times, two night sessions and the next in the middle of the day. I felt sorry for the entertainment department. It is a very hard ship for them. On the other hand, the internet is excellent, with an affable and helpful young man in charge of the internet cafe. Surprisingly, it was CHINESE! There must have been a big promotion in mainland China. If they were expecting a tropical cruise, they were disappointed. The Chinese from Australia and New Zealand were equally amazed, especially as everyone assumed they could not speak English, like their mainland counterparts. So that added to the fun. One night we shared a table with a lovely family. Their daughter, who lived in Melbourne, translated freely, but it was easy to "talk" as her mother had such an expressive face. I was informed that the ship was designed for the Chinese market, which explains a lot, including the interior design (very like a top Chinese restaurant in Beijing), and the double signage. The worst aspect was Cost. The cruise itself was a promotional bargain, but the accounts department is a disgrace. On disembarkation day everyone was talking about how they'd had to fix their accounts. One dear old lady with a cane said she had been charged $299 for a spa treatment! We drink only moderately -- and cut down even more when we found that two single Scotches (blend, not fancy) with water on the side cost $38. We only found this out when we checked our stateroom account, as this is the first ship we have ever experienced where there is no spirits menu, with prices, and where there is no chit presented to be signed in any of the bars. Chits are presented in the restaurants, but even though I added the price ($10 per glass on the menu) to the chit before signing, I was consistently charged $12. And, while it is cheaper to buy a bottle, to cover the next two or three dinners, the bottles seem to be very easily lost somewhere backstage. And now comes a strong warning. I used a debit card linked to my checking account, to avoid the surcharge that comes with using a credit card. The my horror, when I checked my bank account after getting home, I found that while the total on my shipboard account had been taken out on disembarkation day, throughout the cruise TEN other charges had been made, ranging from $8.62 to $130.47. None of them seemed to relate to the actual shipboard account -- the figures simply didn't match. All ten were "pending" so when I phoned my bank, I was able to freeze them. Then I phoned Princess, as the bank officer urged me to do, and was told that these were "holding" charges, and that I would be repaid after the next five working days. Well, I shall be watching my bank statements, meantime, and unfreeze the card if what I was told turns out to be true. But a checking account is an everyday one, with other charges coming in, which makes the reduced balance a problem. Worse still, if this happens during the long world cruise, this double billing is going to really snarl up the finances back home. It is a crazy policy, as it means that we will be doing as little shopping as possible, and definitely cutting down on drinks. Meantime, I will inquire further. If this double-billing does not happen with credit cards, then I will change from debit to credit, and swallow the extra cost. Unfortunately, as my husband says, it has soured our experience on Majestic Princess, and made us nervous about the next one. I am glad to have Cruise Critic to air our concerns, and strongly recommend their cruise roll calls, with their friendly and useful message boards. Read Less
13 Helpful Votes
Sail Date: November 2018
Went on this ship with high expectations...travelled with husband and my parents. We were on deck 8 and they were deck 9. Both of us, midship. Between us all, we have been on more that 30 Cruises, across different cruise lines. This ... Read More
Went on this ship with high expectations...travelled with husband and my parents. We were on deck 8 and they were deck 9. Both of us, midship. Between us all, we have been on more that 30 Cruises, across different cruise lines. This was our second Princess Cruise. This is our combined opinion, based on what we like and look for on a cruise ship. As cruisers, everyone looks for different things, for us this is our opinion only. The great : * ship handled the choppy sea conditions wonderfully. We had to divert from original course due to low pressure system approaching through Bass Strait. The seas weren’t the worst we have ever encountered, but it was choppy, and ship remained very smooth and stable. Best “ride” we have experienced comparing it to similar seas on other ships. * the captain was very cautious with the incoming bad weather and ensured that the ship travelled the calmest waters possible under the circumstances. Again, something we have not always seen. * Hollywood Conservatory : can’t remember its exact name. But it’s on deck 17, at front of ship. Indoor pool area with very nice separate cabanas with seating. Nicest area on the ship, and the only real open space on the ship. Has a bar. Could benefit from also having peanuts, chips etc. could not get any food from there. This is an issue with pool and spas overflowing water onto walkways there. They had a crew member permanently standing there mopping up the water. He made a comment that 2 Cruises before ours, someone had slipped in the water and been injured. The good : * internet worked okay. Isn’t cheap, but reasonably priced. Speed was fine all around the ship and in cabin. * food at the International Cafe/coffee shop is very nice. The bad : * Interenational Marketplace/buffet Deck 16 - some of us thought the food was fine, but there is not much variety, with similar meals each day. Layout of this area makes it feel very pokey, and food stations are spread across a large area with lanes up and down. The dessert area is located away from the other food area, which is strange. The area has low ceilings and narrow walkways, so it feels like all you see is lines of people walking everywhere. Not a relaxing place to sit, in our opinion. * Piazza/atrium - this was always busy and provides a sitting area and is also where the line dancing, dancing lessons, disco, painting, etc etc are held. It is a small area and with the activities going on, is not a quiet place to relax. * Princess Theatre - apparently holds 1000 people. There were 3500 people on our cruise. Had to get to show around 45 minutes before, to secure a seat. If you couldn’t get a seat, they showed the show, in another small room simulcast on a TV screen. * Princess Hi Room - this is where they simulcast the show if you don’t get a seat. This was a very small room, and this is where bingo was. Again, the room is too small. * Dining room - we only ate there 1 night. We walked in with a bottle of wine we purchased from another bar. When we sat down, the waitress questioned whether we bought it from home or onboard, as $15 corkage applies if it’s not bought from the ship. I told her, we bought it on my husbands card, she said “ are you sure”. Not s nice experience, to be accused of lying. Again, area we sat, was small and pokey, we had another table very close to ours, not private. Never went back there again. * Library - whilst not a place we would sit in, it only has 2 small tables and a few chairs. Never saw anyone even sit in there, as it’s too small. On other ships, the library is using full of people playing board games or cards. Pointless even having this area of this ship. * Coffee - I don’t drink it, but husband and parents did not like the coffee taste. You can purchase a coffee card for $36 which gives you 15 coffees and unlimited premium tea (English breakfast, chamomile etc). Coffee was no good anywhere on the ship. Overall, whilst we were on a very large ship, the guest areas were small. We have travelled on large ships before, and always felt like their weren’t a lot of people onboard. This is the first time we felt like there were too many people. Seems the focus with ship design, is to fit as many cabins as they can, at the expense of small, pokey and not enough guest areas. A lot of the guest sitting areas are cut in half with walkways through them, so all you think about when you are sitting there, is how many people are walking past you all the time. Also, the design does not bring the sea feeling into the ship. Not many big windows, and you actually feel cut off from the water. Some areas that do have windows, all you see is the closed in verandahs out the window, not water. We have never felt this on a ship previously. Whilst we enjoyed the break away, would never travel of this ship again, even if it was for free...which is saying something. Read Less
5 Helpful Votes
Sail Date: November 2018
I chose this cruise due to it's Itinerary and my up until now good experience with Princess - this cruise has changed that! Was looking forward to trying the new ship- but was disappointed.Crew were fantastic but there were so many ... Read More
I chose this cruise due to it's Itinerary and my up until now good experience with Princess - this cruise has changed that! Was looking forward to trying the new ship- but was disappointed.Crew were fantastic but there were so many issues with the ship and our cabin that I would not recommend it. Too big- too many things happening in piazza- Princess theatre too small- couldn't hold enough guests- had to be there 1 hour before show time in order to be assured of a seat. Food not as good as usual- often luke warm or overcooked risotto- Flooded balcony even when the sun was shining- issues with balciony door and creaks in the mini suite seiling. Door and creaks sorted out, but despite the staffs efforts, balcony unusable all cruise. VERY DISAPPOINTED. Travel agents took over the boat in the last 4 days making paying guests wait longer in line for dinner ----Elite and platinum area in a horrible area at back of boat- Some good features like Vines wine bar and International cafe and pizzeria- where we ate 6 times on our cruise. Hate that buffet- too busy never enough seats in peak time- Movies OK- some very old. Enteratinment varied- too hard to get into theatre for shows-ahd to line up too long-- need to ticket the theatre so everyone gets a chance. Think the boat is TOO big and the issues with our cabin unbelievable!!!! Read Less
7 Helpful Votes
Sail Date: November 2018
Thought this would be some thing special, it wasn’t. This was our 6th cruise, we have had some great cruises before. Firstly, upon embarkation, we found someone else’s suitcase had been left behind in our room, our cabin steward ... Read More
Thought this would be some thing special, it wasn’t. This was our 6th cruise, we have had some great cruises before. Firstly, upon embarkation, we found someone else’s suitcase had been left behind in our room, our cabin steward removed it but seemed very confused. Next day we found a dirty sock caught up in the curtains...yuk, so much for cleanliness. Our friends cabin had a huge stain on the carpet. The food was bland & neither prepared or cooked as described, worst prawns We have ever tasted, pale, soggy & tasteless. Layout of buffet dining area is a complete shambles, very confusing & overly crowded. Hygiene does not be a priority with guests avoiding hand hygiene ( a totally inadequate small hand washing area ) & disregarding the request not to directly fill thermos flasks / drink bottles from the taps. Food is presented in a haphazard arrangement & it was obvious meals were rehashed from yesterday’s leftovers. Anytime dining is not anytime, often given a beeper & told to go away & wait, often for over 45 minutes. Insufficient seating to cope with the 3,500 passengers, the auditorium was often filled 45 minutes prior to the show commencing, we missed out on a couple of shows as a result. However, the shows were mostly of a high standard & a good variety. The beautiful atrium is over crowded & people seemed to get there & stayed glued to “ their seats “ for hours. The constant “ hard sell “ & fake “ sales “ were over the top, didn’t see many guests in the high end boutiques. The safety briefing was embarrassing, a fake, cheesy voiceover as we were jammed in the auditorium. This ship may be elegantly designed, but spoiled by cheap plastic topiary & trees & ugly artworks. Beware of the sharp thick metal frame on the artwork inside the cabin beside the bed,I bumped into it & scratched & bruised my upper arm. A flu virus went around the ship so sadly my husband, myself & the other couple we travelled with got very I’ll for the second week of our 13 day cruise. I ended up seeing the Dr onboard but was annoyed my prescription was not filled correctly & I had to return the following day as only half the tablets were inside the pack ! This ship was crammed with the elderly & a lot of people with mobility issues, lifts were not able to cope with the demand, lots of waiting & crowded lifts were frustrating for many. Avoid the ridiculously overpriced shore excursions, a trap for the unsuspecting, do your research beforehand & save $$$. I would not recommend cruising on this ship to families / children, Sadly Majestic Princess was a huge disappointment. Read Less
5 Helpful Votes
Sail Date: November 2018
As it was a new ship we thought we would see what it was like. Cabins much smaller than on other smaller ships in the fleet. Our balcony was too small for us to sit on. We had a mini suite & are still waiting to be greeted by our ... Read More
As it was a new ship we thought we would see what it was like. Cabins much smaller than on other smaller ships in the fleet. Our balcony was too small for us to sit on. We had a mini suite & are still waiting to be greeted by our cabin steward & receive our complimentary glass of bubbly. Food, service, entertainment very average. When the CEO boarded the ship in Auckland parts of the ship were closed to the passengers so private functions could be held, e.g indoor pool, Chinese Restaurant, to name just two areas. My mother, who is 84 yrs old, was refused access to the toilet as it was for use only by those attending the private function. She was told to walk all the way to mid ships & use the one there. However the service did rise from very average to excellent, which was really needed. Toilets are very hard to locate on the ship. Rubbish bins are lacking everywhere. Smoking areas are out in the open. The one show we actually managed to see, due to not enough seating. we had seen on a previous cruise. The ship does not have a promenade deck. The shops on board are very high end, Gucci etc so they are catering for the rich passengers. Not enough seating in the Atrium. I could go on & on with what is wrong with this ship. It boils down to them having too many passengers, not enough crew & trying to squeeze it all in with really expanding the ship. Will be looking at another company for our cruising in future as many, many other seasoned Princess passengers has said also. Read Less
7 Helpful Votes
Sail Date: October 2018
We chose this Princess ship for the itinerary in New Zealand and Australia. However, compared to other Princess cruises taken in Asia, South America, Europe, it was disappointing, perhaps due to the crowds (3,500 passengers). Embarkation ... Read More
We chose this Princess ship for the itinerary in New Zealand and Australia. However, compared to other Princess cruises taken in Asia, South America, Europe, it was disappointing, perhaps due to the crowds (3,500 passengers). Embarkation in Auckland and disembarkation in Sydney were fine; spacious mini-suite cabin, though the balcony here was small (Lido deck). We found the food on the whole to be very much the same each day, and unlike other Princess cruises, very little variety in seafood. The shows we saw were incredibly loud as if the audience was deaf and there were very few lectures compared to other cruises. The so called "library" laughable, as it comprised of an extremely small space with few books, and situated across from a very loud entertainment/bar area. Cabin service was excellent; shuttle service and excursions well organized. However, we will avoid this particular ship if considering a future Princess cruise. Read Less
6 Helpful Votes
Sail Date: October 2018
Our overall impression is one of disappointment. Nothing about the large ship experience can be considered to enhance the customer's enjoyment. Compared to a "small" ship having a guest population of about 1200, our ... Read More
Our overall impression is one of disappointment. Nothing about the large ship experience can be considered to enhance the customer's enjoyment. Compared to a "small" ship having a guest population of about 1200, our experience on the Majestic Princess included sub-standard food (cool or pre-packaged), and an abyssmal disembarkation experience in Auckland. The day of disembarkation cannot be considered as part of the cruise, as guests are hustled out of their staterooms and off the ship as quickly as possible. The port in Auckland is terrible, too, when it has to accommodate embarking and disembarking passengers simultaneously. THE SHIP IS TOO LARGE! Staff service is excellent, however. Friendly and attentive, all staff seemed to be doing their utmost. However, there are simply too many people to allow extensive one-to-one service. The layout of the ship is a bit wonky, too. You can't get to the Allegro dining room on deck 6 by walking on deck 6; you have to travel along deck 7 then descend the stairs. A black spot for the naval architect, Read Less
Majestic Princess Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.5
Entertainment 4.0 3.3
Public Rooms 4.0 3.6
Fitness Recreation 4.5 3.5
Family 4.0 3.5
Enrichment 3.0 3.1
Service 4.5 4.0
Value For Money 4.0 3.3

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