Sail Date: December 2018
Continuous ship computer problems. Restaurant reservations repeatedly disappeared. Long wait times for bar service. We had the wine package, and at dinner, refills were tough to get. Long lines at the buffet. Items often ran out and were ... Read More
Continuous ship computer problems. Restaurant reservations repeatedly disappeared. Long wait times for bar service. We had the wine package, and at dinner, refills were tough to get. Long lines at the buffet. Items often ran out and were not replenished for many minutes. The principal training much of the staff has received is to repeat the mantra "I am so sorry. I do apologize for the problem." Staff is pleasant and friendly, but that only goes so far. Cabin has insufficient storage space. Bathroom had a heated floor, which was nice, but pitifully low water volume in the shower. Food was average, with the Chef's Table being a huge disappointment. We had back to back cruises, chosen for the itinerary. Too late, we discovered that the ship would leave port at 2pm from three stops, making it difficult to see much. We have taken over twenty cruises, on 9 lines. I realize that Viking is not aiming for the luxury market, but I cannot comprehend the rave reviews it has received from some travelers. First and last Viking cruise. Read Less
Sail Date: December 2018
Read many good things about Viking and wanted to try a different cruise line. The ship was beautiful. The passenger to size ratio was great. Never felt crowded. The light interiors were a welcome change from other lines we’ve ... Read More
Read many good things about Viking and wanted to try a different cruise line. The ship was beautiful. The passenger to size ratio was great. Never felt crowded. The light interiors were a welcome change from other lines we’ve cruised. Cabins were very nice. Loved the heated floor and mirror in the bathroom. Dining was mixed. We liked the World Cafe. Food was very good with lots of choices. The grill had a nice selection. Tea at the Wintergarden was enjoyable. We didn’t feel the main dining room functioned like a well oiled machine. Service was not smooth, the kitchen was very slow, and the food was average. The specialty restaurants were better. A poor first meal at the Italian restaurant was resolved with a second visit. Other than that the crew was excellent. The ship was great. The included excursions were very good. The tour guides were knowledgeable and very friendly. We’ll definitely do another cruise with Viking. Read Less
1 Helpful Vote
Sail Date: December 2018
We like Viking. It was going to the Azores which we had wanted to see and had never been to during any of our travels. We have sailed on Viking Ocean 4 times now. This was a cruise that did not live up to our expectations. The cruise ... Read More
We like Viking. It was going to the Azores which we had wanted to see and had never been to during any of our travels. We have sailed on Viking Ocean 4 times now. This was a cruise that did not live up to our expectations. The cruise director was very talented herself but pretty much dominated the cruise and did not let the other entertainers perform to the best of their abilities. The food which is usually excellent was still good but the service in the restaurants was unusually slow. Disembarkation was truly a disaster. Handled by the shore excursion manager it could not have been worse. This is the second time we have had this manager for shore excursions on Viking. Unfortunately he is not the best and often unorganized or ill prepared. In addition he is not accessible and does not speak English very well which makes him hard to understand. The ship is excellent and most of the staff would do anything for you. Since this cruise had 8 scheduled sea days there should have been more activities. We would be unlikely to take such a cruise again however we most likely will travel again on Viking. Read Less
Sail Date: December 2018
We chose this cruise to try the Viking Ocean experience and we loved it! The staff was warm and friendly and they couldn't do enough for us. We loved the design of the ship and the comfortable areas for conversation, the books all over, ... Read More
We chose this cruise to try the Viking Ocean experience and we loved it! The staff was warm and friendly and they couldn't do enough for us. We loved the design of the ship and the comfortable areas for conversation, the books all over, the music, and the total ambiance. The food was excellent. Since we only cruised for one week, others who were already onboard had booked the specialty restaurants in advance and we were unable to make reservations on the first day we were able to access the online system. However, once we were onboard, the restaurant manager and the general manager went out of their way to accommodate us. We dined in Manfredi's twice and loved it. We also dined in Chef's Table twice and did not care for it. While the food was beautifully prepared, we didn't care for all of the dishes and no other choices were available. We also enjoyed the food and service at the Restaurant. We thought the entertainment was ok but we didn't choose this cruise for entertainment. For the most part, we enjoyed the excursions (2 optional and the rest included). If we had been on a longer cruise, we would have liked a little more drawer space. We will definitely do another Viking Ocean cruise. Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this so we could end in Barcelona to spend Christmas there. Also I liked that I had never been to any of the cities that the cruise was porting and I wanted to have a child free experience. This was my second cruise ever and ... Read More
We chose this so we could end in Barcelona to spend Christmas there. Also I liked that I had never been to any of the cities that the cruise was porting and I wanted to have a child free experience. This was my second cruise ever and so I do not have a lot of experience with other cruise companies or itineraries. My other cruise as to Alaska and on a large ship which was nearly 15 years ago and I swore never again. However I am more than pleased with the cruise with Viking. Very small by comparisons but large enough that you do not see the same people over and over. The ship was very quiet and only announcement made in the rooms was the safety briefing. The rooms are small but well appointed. The cities where we ported were small enough to walk right off the ship and explore. Mainly you would wake up in a different city every day. Service on board was exceptional. The food was decent but they did not cater to special diets well. One woman I met was extremely allergic to milk and dairy and she said they had not milk alternatives like almond or soy milks. I am gluten sensitive and they were not that flexible. Viking does offer excursions included with the price. We found these to be designed for much older passengers than ourselves. We were the exception and well below the average age on board. We did pay for one excursion in Algiers - save your money and time. It is a good port to plan a spa visit on board. Nothing to see there. It is a dirty city with limited information and history. The paid excursion was for the Casbah tour which everyone on it thought we would be taken to a market. Not so - it is a contrived and not interesting tour except for the Bahia house. Which they jammed about 100 people into a 1400 sq foot house. Save your money at that port. The cities they stop at are easy to do your own excursions and so save money. In Trapani we went up to Erice on our own and it was well worth the trip. The cost to take the continual sky tram was 9 euro round trip and gives you a wonderful view of the city. I would go back to Trapani and Sicily after this trip. The excursions are designed for fearful travelers or limited mobility travelers. Overall it was a fantastic vacation. We also opted for the Silver beverage package - which I highly recommend if you like to try different wines and after dinner drinks. Excellent work out facility and wet spa area. Read Less
Sail Date: December 2018
Our past experiences with Viking have all been positive. We decided to enjoy our vacation with Viking...The staff was friendly and approachable at all times..The food is excellent, with a great variety of offerings... Unfortunately due ... Read More
Our past experiences with Viking have all been positive. We decided to enjoy our vacation with Viking...The staff was friendly and approachable at all times..The food is excellent, with a great variety of offerings... Unfortunately due to rough seas, we were not able to enjoy the pool and hot tub areas....the anticipated yoga and Pilates classes were a disappointment...they were not up to a standard that I have enjoyed here at home. Not worth the additional charge in order to participate. The speakers were interesting and we enjoyed Dr. Fuller and his offerings about the Vikings and their history. Our tour and lunch in the Azores was cancelled to our disappointment...we had been looking forward to learning about the agriculture and farming activities of the island. The substitute offering, which we chose, was just average and although it included lunch, we found that to be mediocre. We have eaten several meals in Portugal when on previous trips and enjoyed the local food immensely...The offering on this Azores tour was not representative of the excellent food that is available. All in all, we had a wonderful crossing and would do it again! PS. the disembarkation in Miami was not well done...probably due to the US customs people not there on time...but hoards of guests, with their travel gear, waiting in the hallways was not a good experience. We finally went up to Deck 7 just to get out of the crush. Since we had to vacate our rooms, they were not available, but you couldn't even get off the elevators at Decks 1 or 2, because of the crowded corridors of people waiting to disembark. Read Less
1 Helpful Vote
Sail Date: December 2018
The ship was excellent, looked brand new. Food was ideal and plenty of it, too much, my diet took a severe hit. The crew was very friendly and available for any request at any time. Responses from Guest Services were timely and complete. I ... Read More
The ship was excellent, looked brand new. Food was ideal and plenty of it, too much, my diet took a severe hit. The crew was very friendly and available for any request at any time. Responses from Guest Services were timely and complete. I really liked the fitness center, the equipment was excellent and in excellent shape. The spa was a special pleasure and we really enjoyed using the spa pool. The ship has plenty of space for everyone, I never felt crowed or that there wasn't a really nice spot to sit and read or just zone out. The dining area is spacious and we never had to wait for a meal. The preparation and menu had many items that we enjoyed and I actually sampled some things I would usually never eat. It was interesting in that respect, it was well prepared and timely. All in all this was an excellent experience and one I would recommend to anyone. Read Less
8 Helpful Votes
Sail Date: December 2018
Viking offered enough incentives and perks to make the cruise comparable in cost to most other cruise lines and with included services the total cost was even favorable. Embarkation and disembarkation was well planned and went smoothly. ... Read More
Viking offered enough incentives and perks to make the cruise comparable in cost to most other cruise lines and with included services the total cost was even favorable. Embarkation and disembarkation was well planned and went smoothly. Staff were abundant and helpful in all phases. The ship is beautiful and well designed. Our cabin was very nice and clean. Could have used a few more drawers, but steward provided more hangers. Included excursions were usually bus and/or walk tours. Good for first time visitors to those ports. Local guides were excellent but at times difficult to hear and sometimes difficult for me to understand their accent. Could use better mics. The cruise director informed me that Viking does not dock in any port where it has to tender. Good policy. Excursion desk staff was excellent and would cancel and reschedule excursions when they could. All meal venues were excellent. Several times during the cruise the staff set up additional food service at the pool that provided better options than the usual excellent food service. For example, one night at the pool there was unlimited lobster tail and on another there was king crab. Pool meals were so popular that people had to stand in line several minutes for popular fare. Could have used a few more tables. Some had to go in the cafe to find a seat. Manfredi's (sp?) specialty dining was excellent also. Best steak on any cruise line. One small complaint. The main restaurant food was excellent. However, the delay to order was at times longer than we thought was appropriate. Good people, just long wait at times. The wait staff was excellent. The excursion buses were always on time and the outside excursion staff was especially helpful. Judy, the outside manager was there even in the rain and cold offering a smile and help as needed. The nightly entertainment was not as big a stage productions as on some ships, but the performers were skilled and energetic. Did not miss any and all were enjoyable. My wife and I and only two other couples attended the meet and mingle. The ship sent the head chef, the food manager, the hotel manager, the head waiter, and several waiters with drinks and food. The ship staff was very disappointed in the attendance. I would encourage those who register to always attend. Viking would be cautious to provide another meet and mingle reception to that extent. Viking will continue to be a primary (but not exclusive) choice for our cruises. Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this cruise because of the itinerary and we had enjoyed our Viking river cruise several years ago. Also, we booked when Viking was offering reduced air. We loved the ship and especially ou cabin. We were upgraded from ... Read More
We chose this cruise because of the itinerary and we had enjoyed our Viking river cruise several years ago. Also, we booked when Viking was offering reduced air. We loved the ship and especially ou cabin. We were upgraded from deluxe to veranda a bout a week before cruise. We did not really care for dining in main restaurant. Service was very slow - not waiters fault- they just had too many tables to service. We have done a lot of cruising and prefer confirmed dining at same table with same waiters at same time (for dinner). We also missed the evening shows in the theater. The included excursions were tooearly for us, so we even missed the one optional that we paid for. We go on cruises to relax , and hurrying thru breakfast to get on a bus just wasn’t appealing. The air schedule was great going to Rome from Atlanta. Returning was a nightmare!!! We flew from Barcelona to JFK. OMG - what a horrible airport. Luckily we had a four hour layover - it took us almost three hours to maneuver customs , going thru security again and then our gate changed twice. We had to go outside and get a bus their to take us to correct terminal. A very nice ship but a bit disappointing. We had hoped to do Danube next year but not sure now. Read Less
1 Helpful Vote
Sail Date: November 2018
Really wanted to see that part of Germany/Hungary. Enjoyed the ship and cruise however due to the Danube being low we had to change ships 3 times. We were told ahead of time the Danube would be low and we'd have t change ships in ONE ... Read More
Really wanted to see that part of Germany/Hungary. Enjoyed the ship and cruise however due to the Danube being low we had to change ships 3 times. We were told ahead of time the Danube would be low and we'd have t change ships in ONE time. Viking was very efficient about getting our luggage and moving it to the next port. They certainly had a plan in mind for this type of problem. Unpacking a d packing 3 times was a bit much. The reason my husband and I like to cruise is so we can relax when we get to the next city. We were alway thinking now we have to pack again..or live out of our luggage. If we had it to do over again, I would have postponed the cruise till the river was adequate to cruise without changing ships. Missed a few sights we really wanted to see due to having to be bussed to the next ship. That was very disappointing. Sorry I couldn't have given the cruise part a better grade. Staff was excellent. Read Less
Viking Sky Ratings
Category Editor Member
Cabins 5.0 4.8
Dining 5.0 4.6
Entertainment 3.5 4.3
Public Rooms 5.0 4.9
Fitness Recreation 5.0 4.4
Family 1.0 4.4
Shore Excursion 4.0 4.1
Enrichment 4.5 4.4
Service 5.0 4.8
Value For Money 5.0 4.4

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