This company has gone down hill. This was our second cruise with American Queen. We took the Queen from New Orleans to Memphis in Nov 2019. It was amazing; great food; great service; great tours. We were so excited to go on another cruise after the success of our first one. We were so disappointed with the Empress. Between the cruise and airfare, we (my husband and I) paid almost $10,000. ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback! We are pleased to hear that the scenery was amazing; however, we are disappointed to hear about the dining experience and the cancelled tour on Monday that...
Ahhh, American Queen voyages are always fun and this trip was our fifth. We have sailed on many occasions on large-ship ocean liners, European river cruises, and with AQV. Both of us are in our mid-70's and in excellent physical condition which makes traveling more pleasurable. Most passengers on American Empress are near our ages and many have mobility issues. This can often lead to slow ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for the review! We're glad to hear that you enjoyed your trip overall and appreciated the feedback you provided on how we can improve. We will pass along your thoughts on the...
I choose this back-to-back cruise as it was visiting a lot of ports in the US and Canada I never been to before as well as the fall foliage. Note: After disembarkation in Portland (Boston) the ship head to Jacksonville, FL, to be sold as American Queen Voyages was no longer supporting cruise around the great lakes.
The decor of the ship was outstanding. It takes a passenger back to the days ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback! We are glad to hear that you enjoyed the service onboard and that our Crew made it memorable. However, we are disappointed to hear about the other issues,...
We wanted to love this trip, but we will never sail with American Queen Voyages again. The destination, Southeast Alaska, is beautiful, and the mix of shore and water sight-seeing was good. Leadership and management of AQV is abysmal, the worst we’ve ever encountered in the travel industry.
We travel a lot and are veteran cruisers, having traveled on 12 cruises with four other cruise lines. The ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback! We are glad to hear you enjoyed the destination. However, we are very disappointed to hear about the overall experience onboard not meeting expectations. We...
No pre-cruise contact by AQV. Booked 4/2023. Called early August to see if they were still cruising 9/3. Received boarding documents 2 weeks before cruise. That was all the pre-cruise information.
Staff on board were terrific. Very friendly and helpful. River talks were highlight of cruise. Lots of information and good insights on Lewis & Clark, native Americans and history of the Columbia ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thanks for the feedback! We're glad to hear that you had a great time onboard and enjoyed the river talks, premium experiences, and food. We are disappointed to hear about the boarding...
Cruised on the Mississippi River, started in New Orleans and ended in Memphis. The cruise itself was great, no complaints and enjoyed cruising with predominately an older, more mature crowd. Ship is not recommended for someone traveling with small children or teenagers. Food was excellent and crew was very accommodating for my Celiac food allergy. Menu in the fine dining was clearly marked for ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback! While we are disappointed to hear about the misinformation and long wait times, we're glad that you enjoyed your Mississippi River cruise with us. We will make...
Just came back from our first river cruise aboard the "American Queen" on the Lower Mississippi..
Pros:
Fantastic staff and fellow cruisers.
Better quality food than say Carnival
All inclusive
Laid back and comfortable atmosphere.
All American speaking crew is a BIG plus as it limits communication issues.
Great Bang for the Buck!
Cons:
Boat could use better maintenance ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback! We're so glad to hear that you enjoyed your time on American Queen. While we're disappointed to hear about the included shorex, boat condition, and food, we will...
We learned so much on this trip. From the Great Lakes, to shipping history, to the Hockey Hall of Fame and the Rock and Roll Hall of Fame, native Americans, Mackinac Island, big cities and small towns, and so much more, this trip had a little of everything.
We loved the ship and the crew was great. The dining staff really work as a team with wonderful service and a wide choice of food. ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi! Thank you for leaving feedback! We are so glad to hear that you had a great time on our Great Lakes cruise. While we are disappointed to hear that there was mechanical problems in the...
Actually from Minneapolis to St Louis July 23 to July 31. Beautifully elegant steamboat reminiscent of Mark Twain’s era with wonderful dedicated staff. The food and service were super. The entertainment was fun and the musicians were enjoyable. The tours were well planned and very interesting. Our suite was kept immaculate. This is not an inexpensive adventure!
My wife and I have traveled ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback! We are disappointed to hear that you did not have a great experience on board during dinner time. We will make sure to pass thing along to the proper team. ...
We chose this cruise for the itinerary, stopping at some very interesting places, between Chicago and Toronto. The ship itself had many good points, with excellent food, wonderful staff and we were very satisfied with our cabin on the upper deck. The evening entertainment however was the biggest disappointment and we can only assume that AQV are cutting corners. The previous reviewer refers to a 3 ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thanks for leaving a review! We are glad that you had a great time but are disappointed to hear about the entertainment and the refund delay. Please reach out to our guest relations team at...