Following a run-in with cancer, this voyage was to be the holiday of a lifetime. Consequently I opted for the suite package ; sadly this was to be a very expensive mistake. Check-in. A late change meant guests were to join the cruise via the Harpa Concert Hall in Reykjavik city centre. Check-in was @ 15:00 but people were arriving throughout the day. Before check-in time there was no ...

Classic ship on iconic route - what could be better? A lot, as it turns out: The route does not offer much fjord experience, mostly you trundle coast-wise behind the outlying islands. Most places the time in port is too short for sightseeing. Once in open seas, this little ships rocks. And rolls. Keep your seasickness pills handy. The company has a museum at its place of origin. Don't expect to ...

When you book a cruise entitled ‘Svalbard, Greenland, Iceland - The Ultimate Fjord and National Park Expedition’, that is what you expect to get and that is where you expect to be taken. Sadly, our first and last Hurtigruten cruise didn’t quite work out that way, thanks in a large part to negligence on the part of Hurtigruten. We know there are some ardent Hurtigruten fans out there who will ...

The MS Lofoten crew were brilliantly friendly and helpful and several passengers were so fond of the ship and crew that they were on a repeat voyage. Unfortunately, I was not to become so endeared to the ship. MS Lofoten is a 55 year old Ferry. It was designed as a Ferry. It was built as a Ferry. It is operated as a Ferry. Many people (and cargo) use it as a Ferry. It is not a “cruise” ship. ...

I traveled with Hurtigruten on the Midnotsol to Antarctica. It was such a wonderful experience, I couldn't wait to travel with them again. This time to the Arctic. I booked this trip 18 months in advance. It took 3 days of travel to reach the ship and the trip cost more than my first house but it didn't matter. I wanted to go to the Arctic and have a chance to see the Eastern Greenland National ...

We were booked on this ship by our Fjord Tours’ “Norway in the Nutshell “ package. So we didn’t really have a choice on the ship or more importantly, the cabin types and size. We were a family of 4 and we got 2 non-adjacent cabins. So our children’s cabin are away from ours. How the hell does that happen? To make it worse, the cabins were disgusting. They were so small, I think I have seen ...

We were travelling from Alesund to Bergen. It cost 337 Gbp for my girlfriend and I, so very expensive and our hopes were high. There was very little information before the trip, then no one to meet us at the terminal, everyone just had to work it our for themselves. The cabin was tiny, barely room for us and our bags once the beds were folded out. We couldn't move past each other. It was extremely ...

I travelled to see the Northern Lights. In the 12 days aboard the ship our room was never vacuumed, the bed’s were made once and the sheets on the bed never changed. The food was always lukewarm to cold. Food leftovers from the previous night were put out for lunch next day and reheated. No water was available at breakfast. No coffee or tea was available for dinner. One slice of ...

Be absolutely clear that Hurtigruten is a ferry service and not a cruise line. We paid for a relaxing cruise but what we received was a passage on a working ship with very little customer care. Whilst we understand that the boat is a working boat, there is an expectation of a level of service commensurate with the cruise price and cabin level - however this is absolutely not the case. ...