We arrived in San Juan airport and were told to go stand by a far wall and wait while luggage was collected by passengers. There were no seats just empty space and after almost two our wait while hundreds of passengers assembled we were told to follow along bringing our luggage with no carts available to help with transport. After a long walk through airport and outside to to truck we were told to wait while it was loaded on a truck and then boarded a bus to ship. Mass confusion at terminal but we had all paper work ready and are Diamond C & A members so that went fine.
By the time we boarded our dinner time was over and we were told to report for life boat drill. This took about one hour outside on a hot and humid deck and after this very hungry and thirsty we tried to find some dinner.
The Windjammer was closed, Johnny Rockets was closed and late diners were in dining room. Desperate by now we went to Portofino and paid the extra for the three of us. The meal there was wonderful but all this delay was so unnecessary and not what we had ever experienced in over 12 years cruising with Royal Caribbean.