My family and I left San Juan on April 23rd for a seven day cruise on Adventure of the Seas. This was our second cruise and our first as well as last with Royal Caribbean.

As far as the ship itself, it had a very good floor plan, it was easy to navigate around and find people. The Cafe Promenade was great late night food but lacked ample seating for a ship of this size. The other amenities on the ship were top rate, the fitness center, spa, lounges, casino and shows were all wonderful.

The major issue we had was the terrible service at every level. On the first two days we left our cabin in the morning to go ashore for excursions. On both days we returned to the ship about an hour and a half before dinner to find our stateroom had not been cleaned. When I called housekeeping I was informed he would not be able to do this prior to six Oclock that evening. On the third day we returned to find that our room had been cleaned but we had not been provided clean towels or any towels at all. On the fourth day the stateroom attendant knocked on our door at 7:30 AM wanting to come in and clean the room, maybe he felt guilty but I had no early excursions planned and did not appreciate the early wake up. In addition I had placed the Do Not Disturb card in the door the night before. There were limited deck side bars and the bar tenders were rookies at best. They were unable to keep up with the volume of a three thousand passenger cruise ship, they made terrible drinks, they were rude when asked to correct the mistakes they made and overall I felt they were somewhat lazy. The food on the ship was great, there is nothing bad I can say about the quality of the food at any of our meals. Read more