I have taken 76 cruises and have never been on a bad one, some are better than others of course. This one was pretty bad from start to finish. I booked this one for the itinerary, Long Beach to Buenos Aires, two legs of a trip ( 31 days) where the third leg took passengers from Buenos Aires to New York.
It took nearly 5 hours to board in Long Beach with no chairs anywhere for a generally older crowd to sit. The people checking us in were unconcerned with the long lines.
The ship frequently left each port between 1 and 3 hours late, well after the posted times. Many times the announcements were inaccurate regarding evening dress, entertainment times, etc.