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Emerald Princess Review

4.5 / 5.0
Editor Rating
1669 reviews
7 Awards

One of the Best Vacations after a Difficult Start

Review for Emerald Princess to Canada & New England
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arejbee
6-10 Cruises • Age 70s

Rating by category

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Additional details

Sail Date: Oct 2013
Cabin:

We toured the Canadian ports and also along the Eastern Seaboard ending in New York City.

The trip got off to a terrible start when we were delayed by United in Chicago and missed our flight from Montreal to Quebec City. This was a completely avoidable delay with 45 minutes being spent waiting for an airplane to be brought to the gate from a hanger. Then another 60 minute delay while crew counted and accounted for bags. Unbelievable! We have been stranded by United before. Just the sheer apathy shown by the United folks was appalling. Fortunately after trying to find transportation to our cruise ship, Princess came to the rescue with bus transportation from Montreal to Quebec City. My advice is to NEVER, EVER fly United.

We had no choice from our part of the country. The United folks were argumentative and showed no compassion or inclination to help customers. We learned later that standby flights (on our originally booked Air Canada) were available but were not offered.

Cabin Review

Stateroom was small but sufficient. Cabin Steward was excellent as we have come to expect with Princess. We have cruised 7 times with them and could not ask for better service. Very satisfied in all aspects of cruising with them. This was not a party ship. Older population because of the ports and time of year.We really appreciated the quite nature of this cruise.

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