Rotterdam Review

4.0 / 5.0
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We renamed ship the Sorrydam

Review for Asia Cruise on Rotterdam
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scotty410
10+ Cruises • Age 80s

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Sail Date: Jan 2014

My wife and I renamed the ship: "Sorrydam." Second HAL cruise, last was the Ryandam, was five start service expected the same on the Rotterdam...let me tell you, it is not the line but ship culture that make it all worth while.

Too many sanfus to list... We had Cabin 1882, the air was off at check in, room was very hot, very hot, 3 days and several phone calls...before someone from fornt desk came with a electronic themometer...to confirm we were telling the truth...very hot. The maintenance man came and stood on our chair, with his dirty shoes on and removed the vent cover. He found AC was completely turned off and open it up full. Now it cooled good, but my wife develped cough that lasted for two weeks, I got an URI, that required $200 visit to your ship doctor. I complained to front desk sup, Jo Jo Santos, no action. Wrote 2 page letter to the Captain, no acknowledgement to date...been almost 2 months. Then I wrote email to Seattle Hqs...next thing hammering and sawing and and all behind the walls... problems cleared up. I asked the Captain in my 8 point letter..did Holland ever do study, see if certain cabins had more people go on sick calls or not. As above, no reply to date.

"Sorrydam." All we got were sorriest no action. First day my wife was discriminated against in the Lido,by both the staff and the supervisor, Eddie. My wife is Asian. She asked them for some "Fish Sauce" before I arrived and was not told not available. I asked Eddie for it and told same staff person who told her no, to go get it.

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