Silver Spirit Review

5.0 / 5.0
353 reviews

Won't bother again with Silversea

Review for Europe - Black Sea Cruise on Silver Spirit
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CocoCoucou
6-10 Cruises • Age 40s

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Sail Date: Jul 2014

This was our second cruise with Silversea and our 8th overall on luxury cruises. We went with Silversea to the Arctic last year and decided to try them again for a cruise on the Black Sea. We were disappointed on several fronts.

1) Customer service at head office

It is non-existent. As in-- my travel agent e-mailed a week ago regarding a complaint (see below) and we have heard nothing. I e-mailed the Director of Guest Relations 5 days ago and have heard nothing. We have e-mailed just to receive a copy of the folio and have heard nothing! Assuming their e-mail is not broken, this is beyond me for a purported luxury company. At this point, I don't even know how to get in touch with them for a receipt.

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