While the hotel staff is caring and concerned, the condition of the ship is awful. Upon boarding, at least 50 cabins on 2 decks had no air conditioning and many of the public rooms were too warm including deck 8 which encompasses the library and internet cafe. At first, HAL staff tried to tell us that it was a result of the temperature change as the ship had been in New England and was now in the tropics, or because so many doors were open during embarkation. Repairs took over a week and were never complete as passengers experienced extreme cold or lack of A/C sporadically throughout the voyage.
The plumbing wasn't much better as flooding of some cabins or restrooms was pretty much a daily occurrence. Our cabin flooded on day 39, soaking the luggage and laundry within. The deck 8 aft restrooms smelled like a sewer. About halfway through the trip, that smell had dissipated - unfortunately not because the problem was fixed, but because housekeeping placed deodorizers in the affected areas. On some faucets, the hot and cold water was reversed creating a burn hazard.
We changed cabins twice on a 42 day voyage due to the issues, which was a pain.