My family and I were very excited to take a cruise that we’d been planning and looking forward to for almost a year. When the day of the trip finally arrived, everyone was excited as we climbed into two large Super Shuttle vans to take the 14 of us to Long Beach Harbor.
Unfortunately, only one of our vans made it to the ship on time as the driver of the other van went to the wrong harbor. We hadn’t even boarded the ship and yet we were already worried half our family would be left behind. Luckily we had ordered the shuttles to pick us up extra early, so the lost driver made it back to Long Beach in time.
We hoped that was going to be the only bump in our journey, but sadly, it was just the beginning. From the minute we boarded the ship we felt an intensely strong vibration in all five of our rooms. If you lay down on the bed, it was like laying on one of those old motel beds with a quarter slot-machine next to the bed to make it vibrate. Sadly for us the there was no “off” button. We hoped the vibrating might stop once the boat left the dock and heard a few others wondering the same.
We had five balcony cabins mid-ship on the 7th deck, which we were told was one of the better locations on the ship for rooms. When the ship finally left the port of Long Beach, the vibrating did not stop. Five in our family went to Guest Services to complain and ask what was going on and each of us were told a different excuse (each of which turned out to be fiction). You could barely focus on a book in bed because of the vibrating, but worse was that was it made it difficult to sleep. We were told once that the vibration was from the weather, but we had beautiful calm seas for most all the trip. We were also told that it was just the size of the ship and a little vibration was normal. Guest Services kept assuring us it would get better. It never did. It wasn’t just “a little” vibration, it was more like the ship had Parkinson’s.
We finally went online and discovered an article posted by Carnival in April of this year which explained that the Miracle actually had a propulsion problem and all they were planning on doing was to cruise a little slower and not make any real repairs until the Spring of 2015. It seems wrong to post your ships troubles on the internet and then turn around and lie to the faces of your paying guests. My family felt that the Carnival people must think us a bit “slow” to tell each of us a different excuse about the problem with the boat. We would have preferred an honest answer and an apology instead of being lied to directly.
We did enjoy the food very much, but our seating at Dinner was bad. We had requested two adjacent tables for our large group (like our previous cruise), but instead they slid two tables together to accommodate us all at one long narrow table which forced any on the inside to either crawl under the table to get out or ask everyone to get up and move coming in and getting out. It was not comfortable or enjoyable. The service was barely adequate (many ordered items were forgotten) but we tried to remain calm so as not to upset the staff and get worse service. We did, however, enjoy the shows onboard and the service for the cabins.
This was our second Thanksgiving Family Cruise with Carnival Cruises… and after this experience, it will be our last. My family and friends will never cruise with Carnival again.
The Cabin service was good.