It has been a rather disappointing experience. This was our second cruise, the first one being a 7 day trip in the Mediterranean with Royal Carribbean on a smaller ship (Legend of the Seas).
Costa Serena did not deliver what we were expecting, in a nutshell:
- Overall service was horrible. Everyone from the reception desk to the restaurant maitre were completely uninterested with their guests well being and engaged in really rude and unprofessional conversations.
Very dirty room, rich of stains on both the carpet and the sofa. Bed lining was wrinkled.