Carnival Spirit Review

4.5 / 5.0
1,075 reviews

Not impressed!

Review for Hawaii Cruise on Carnival Spirit
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doughnut
First Time Cruiser • Age 60s

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Sail Date: May 2008

We were a party of 7 spread through 3 cabins. 2 with balconies, 1 inside cabin (it was the tiniest of any of the 5 cruiselines we have been on -- though it was well-organized and kept neat by our stewards).

We flew straight to HNL and arranged for our own transfer to the embarkation area. Which entrance to use? No signs or markings on various entranceways -- tried asking a surly Carnival-attired employee who was too busy making a cellphone call. A more friendly one saw our predicament and pointed us to the correct one. Approaching the counter, I present our Funpasses (which I had painstakingly completed on-line. The 1st time I attempted to do the Funpass on-line, Carnival had a problem with their website -- not that the website noted anything, I had to phone Carnival to be told "There's a problem right now, try later". I did not find the Carnival website to be very user-friendly and I am very computer-literate! Because I was also entering info for 3 different cabins and 2 different return itineraries, all on one credit card for onboard charges, it was a fairly lengthy process. Especially irritating was that the website kept adding on it's own an extra totally fictional flight onto our return itinerary. I found it impossible to change/correct after many numerous tries. Another Carnival Website glitch no doubt!

Back to embarkation, proudly handing over our Funpasses -- the Carnival employee asks for hard copies of our documents to handwrite the same details again onto some paper forms. I am incredulous and ask why she is duplicating all this info. She replies that the computer people want to confirm that the electronic Funpass details are correct. On the other hand, debarkation in Vancouver was very smooth and well-organized.

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