Grand Princess Review

3.5 / 5.0
1,603 reviews

Grand princess Spa was a rip off

Review for Pacific Coastal Cruise on Grand Princess
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chrisfloor
10+ Cruises • Age 60s

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Sail Date: Mar 2015

If you are NOT a "Spa person" this would be a great ship. Normally my wife and I like to get a massage while on a cruse to wind down; unfortunately this got me wound up a little.

Paid for a 75 minute massage, the Spa desk had 4 people who couldn't figure out what was going on, had me wait for over 20 minutes in the wrong area, then I got my 75 minute massage in way less than one hour. My wife came into the spa 15 minutes after me for a 45 minute massage special, she went in for her massage before me, and came out 8 minutes after me and she paid about 60% of what I paid for and got a longer massage... So I complained, The very bothered lady at the spa desk told me the spa manager was going to check into it and call me,

But I never got a call, and was never able to get a hold or able to talk to a spa manager. It would have been nice for the manager to at least call me back but, no. Their demeanor at the spa desk as well as their attitude over the phone gave me a feeling that they really don't care!

Cabin Review

Cabin AA

The cabin was great, everyone outside of the spa was amazing. Everyone at the spa treated me like I was a wanted prisoner and a despicable person, way beneath them

Port Reviews

Los Angeles

A bit of a drive from the airport but was a quick efficient, and friendly boarding. The super nice staff was at the airport baggage waiting to help us. The kind and friendly staff at the dock rushed us on board like we were all VIP's

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