My wife and I embarked in Fremantle with our young Son in Perth, it was super slow embarkation. We left our bags with MSC staff as requested at 3pm, we did not get our bags again until 10:30pm when they were delivered to our room. We had all the baby things in those bags and all essentials for us. There was no reason given to why it could take 7.5 hours for us to receive these bags. This was the start of a disappointing display by MSC!
Service is the slowest, especially at the bars and coffee bars. The food was terrible, the coffee was terrible, the restaurants are cramped, the buffet was slop!!
But the worst thing was that the vast majority of passengers were sick, there was no policing of this, including usage of utensils and sanitizer at the entrance to the restaurants. Or sterilization of the ship.
Cabin was small, the mattress had the springs coming through the fabric, the bed sheet had a hole in yet, this made it easy to tell we had the same sheet on our bed for 6 days before a fresh one was issued, the television channels are very limited with Chanel's promoting MSC the only available 24 hrs a day.