This was my 4th cruise with Royal Caribbean and I must say it was a HORRIBLE experience!! The group that I went with was my family and it was 10 (age range 12-67) of us boarding the Adventures of the Sea in San Juan, PR. I should have known that the cruise may not be great from the moment we boarded the ship. As soon as we boarded the ship we were greeted with an AWEFUL smell in the hallway areas by the stairs. The smell was of a mildew nature. Luckily the smell eventually went away however; it continued to resurface at sporadic times throughout the trip.

Our group of 10 had a total of 5 rooms and the rooms were divided between the port side and ocean side. 3 rooms were on the port side the 2 on the ocean side (which were located on the 7th and 8th floor) and the ocean side rooms had the worst smell one could ever imagine. The smell was very similar to raw sewage. The smell continued for them for the duration of the trip. Complaints were made to customer service and they had housekeeping clean the carpet as a means of refreshing the room. The smell went a way for a few hours but it resurfaced. The smell was so nauseating that I felt the need to vomit every time I came in contact with the smell. I was fortunate it was not my room however; it did belong to someone in our group.

As I stated in the beginning, this was my 4th cruise with RC and by far my worst. The customer service staff at the help desk and phone was not very helpful and most lacked the knowledge and skillset to perform their job duties at a minimal level. I think some of them along with the staff taking room service orders should either have a position where they have no contact with customers or rethink their career choice. If you’re not able to talk to people then you should be re-trained or find a job more suitable for their non-customer services skillset. We even heard staffing stating that they don’t care about the customers or their complaints. REALLY!!! You say this while I’m within ear range of hear you!! Read more