I was looking forward to the well earned cruise with my wife and I have the following compliments and other issues. This is a copy of the letter sent to the company minus some details. ?the rest is up to you.
• We were impressed with the ship and outside cabin a nice surprise; but I think after complaining to the booking company on their services and attitude and lies about the trip advertised in the daily mail, they said was not true. I complained to the daily mail and the agency who we booked through, to no avail but think the outside cabin was a way to keep me quiet.
• The staff were brilliant and the fact they all could speak several languages was remarkable and most of the staff were wonderful
first class even though the upgrade from inside was a surprise, it may have been given due to my complaint to the agency. The cabin was always well prepared and as in the main letter I complimented some of the staff