Viking Hermod Review

4.0 / 5.0
157 reviews

Portraits of Southern France

Review for Europe River Cruise on Viking Hermod
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Geraldine Velasquez
First Time Cruiser • Age 20s

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Sail Date: Jun 2015

The Hermod had an accident last Saturday night so we never got to board on Sunday. They put us in a business class hotel in Avignon for 3 days and now in Lyon for the remainder. It has turned into a bus trip of very inferior quality with customer service being intractable. Missinformation and very little help. Many went home. Only about 50 people stayed. Very unclear about compensation. Those who went home had to wait for flights and were told they had to pay for hotel themseves till then and transportation yo airport.

People who are repeat Viking customers are shocked at the treatment. It was to be our first river cruise. We can't understand why a company with a good reputation will ruin it this season. There are 180 angry customers.

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