For our 40th wedding anniversary we decided on a cruise and as it was our 1st time we chose Saga because of their reputation and smaller ships. When we spoke to the sale advisor's we emphasized why we were booking the holiday and requested a larger Superior cabin with a balcony as this was a special occasion. Their brochure quotes “Larger cabins up to 270 square feet”. When calling their office regarding other queries we double checked that this cabin would meet our requirements and was assured this was the case.

We were surprised and disappointed how small this cabin was, it only had a low oval coffee table with one lounge chair and a dining chair at the other side of the bed as a result it was impracticable to have an intimate meal, which was one of the reasons for choosing the Superior cabin. The balcony of our cabin was so narrow it was impossible to sit down on the chairs provided. A travel lodge room is bigger than this cabin with 2 proper chairs.

We later discovered from visiting a fellow cruiser’s standard outside cabin on deck 6 was larger and more like a “large hotel room than a ship cabin” as quoted in their brochure. At no point whilst speaking to the sales advisor's was this explained nor does it show this in the brochure or on line. Had we been informed at the time of booking of these differences we would not have chosen a Superior cabin with a balcony. Having paid £754.00 extra for a smaller cabin with a balcony of little use seems excessive at least. Read more