Celebrity Infinity Review

Celebrity Infinity- Infinite Incompetence

Review for South America Cruise on Celebrity Infinity
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Clovette
First Time Cruiser • Age 60s

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Sail Date: Dec 2008
Traveled with children

My family of 4 set out for a special holiday adventure to South America. What we ended up with was outrageous treatment beyond belief. American Airlines and Celebrity Cruise line's incredible callousness and incompetence nearly completely wrecked our holiday before it even began. When we finally made it to the ship after two and a half days the treatment and service on board wasn't much better. This cruise line behaves like a company ready to go out of business (it certainly will if it keeps this up).This is going to be a long review, but bear with me because it is necessary to include all the details to fully illustrate the incredible degree of incompetence and indifference that my family encountered on this expensive cruise.

We were scheduled to sail on the Celebrity Infinity for a 14 day holiday cruise from Santiago, Chile to Buenos Aires, Argentina which embarked on December 21, 2008. Scheduled is the operative word here. I had upgraded our cabin to "concierge class" because I wanted a balcony and decided that the extra amenities seemed worthwhile, particularly the priority embarkation and disembarkation that was promised. My two daughters, (ages 20 and 14) had an inside cabin of their own. I also purchased air transportation and port transfers and a two day add on stay in Buenos Aires from Celebrity.

The first problem was that we were scheduled to fly from Cincinnati to Chicago to Miami to Santiago on December 20. When the weather in the Midwest started getting dicey, I called my travel agent on December 19 to see if there was any possibility of being routed through a hub other than Chicago. No luck there except an earlier flight from Cincinnati to Chicago which ended up prolonging the agony in Chicago.

Cabin Review

Cabin CC

The cabin was clean and reasonably spacious with a large area to hang clothes and 6 drawers at the side for folded clothes or accessories. The umbrella provided in Concierge Class was a golf umbrella which was pretty large and unwieldy to lug around. The bathroom was the size of a motor home toilet and shower and could only be used by one person at a time unless the other person was in the shower. Maintenance of mechanical things in our cabin was really poor. The latch on the sliding door was broken and wind whistled in. The refrigerator didn't work and everything in it was lukewarm. Voicemail on the phone didn't work and to our chagrin, when we got to warmer latitudes, we found that the air conditioning didn't work. Despite numerous requests throughout the trip, nothing was ever repaired. The bed was fairly comfortable although none of the luxury linens allegedly that came with Concierge Class ever materialized. Lighting was very poor for bedtime reading as them lamps by the bed were in a very low position and the overhead lighting was dim. There was a decent desk/vanity area with a very large mirror and flanked by vanity lighting panels.

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