I just have to say it - we had an amazing time on the Rinda. All the staff worked hard to please the passengers. The food was excellent, the rooms were fine. Service over all was a 4 or 5.
However, as wonderful as the experience on the ship was, it was overshadowed by the terrible customer service provided by Viking's customer service.
You already know (if you've read other reviews) that the advertisements for Paris & the Heart of Normandy Tour did not really dock in Paris as expected by the advertising. They actually send you a letter after you book informing you that they were denied a docking permit. News flash: unless you take their airport transfers their answer on how to get to the ship is to spend approx. 50 Euros to take a cab from Paris (more if directly from the airport).