This was our first time with Regent, having previously sailed extensively with HAL, and were looking forward to an "enhanced" experience. Unfortunately this was not the case. The problems started with the hotel and transfer arrangements pre cruise. The hotel was nice, but we were herded into the hotel lobby like cattle awaiting slaughter, before boarding the buses. Many Regent passengers are elderly, and have difficulties with mobility, and there was no seating. Although we were to depart from a Manhattan pier, our bus driver took us to Brooklyn.I thought we were being hijacked. We were on that bus for 2 hours, while other passengers were at the ship in 15 min.For our "troubles" we were offered nothing. With persistence we received a box of chocolates. The cruise was very nice, aside from the loss of all power in the Gulf of St. Lawrence for 2 hours, a fire on the pool deck and several errors and omissions in room service orders.The crew was lovely (like HAL), the food was excellent (like HAL), the room was nice (like HAL), the dining areas were nicely decorated, but probably not as nice as HAL. The itinerary was wonderful,which is why it is popular with many cruise lines. So I started doing some calculations: if we had been on HAL, in a "Neptune Suite" (much larger than our Regent cabin), and we drank up a storm, went on numerous excursions we still would have spent $4000 pp less on HAL. We met lovely people on the Regent cruise, and had a good time despite the problems. Upon our return I contacted our travel agent who contacted Regent regarding the problems. After an initial contact from them, I have heard nothing. Not good value for money.