We vacation often with over 25 ocean cruises. We were sold & expected a relaxing, stress less cruise, one which docked in the heart of the city and included a choice of tours. Instead, we got early morning bus rides and strenuous uphill tours with mostly mediocre lunches on land.
We started out in Nuremburg on the Freya docked at a construction site with mounds of fine silt blowing on the deck and which our Veranda faced. The veranda was mostly unusable the entire ‘cruise’ and so was the top deck. We constantly felt entombed in our room facing a stone lock wall (on tributaries & not the Danube) or docked smack up against another ship. Finally, we were told that the next day would be more bus tours and then we would have to pack up because we would be bused early the following morning overland to the Njord. ( It took us 3 hours to get back to the ship that day)
We asked to go home since our flights etc. were made with Viking but no one would help us so we had to pack up and ride 5 hours overland early the next morning to the Njord. We didn’t ‘sail’ until nighttime and there was nothing to see. So our 8 day ‘relaxing’ cruise turned into two days on the Danube in Budapest where we hired our own driver because I couldn’t abide another bus, and by now I had a severe back problem from all the stress and uphill hikes.
Viking’s ‘complaint’ department is one of the worst I’ve even encountered. You deal with a caseworker and can never get the same person twice. I called many times and wrote to their CEO, who never replied. I asked for a $2000 rebate (total trip costs were over $6000) but they refused and would only offer a voucher for another cruise. If they had been honest and told us in advance that there might be a problem, we would have cancelled and may have rescheduled. However, they kept this information hidden from us and still maintain they didn’t know about the river level - (would that Pinocchio were true).
We never want to deal with a cruise company with so little integrity.
Makes no difference with a balcony if you can't use it